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Ackroo vs Yotpo
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.1 / 5
4.4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.2 / 5
4.5 / 5
Functionality
4.1 / 5
4.4 / 5
Last Review Written
July 10, 2022
November 8, 2024
Pros/Cons
Pros
- The Ackroo team has been wonderful to work with.
- The customer service is excellent to work with, and the system is very functional.
- It is convenient for people to use it and the idea is very good.
Cons
- Its a bit costly if you dont use or sell many. A lot if fees involved for use, payment processing etc.
- Customer service post implementation was delayed.
Pros
- The support that is given to a small company is superb and we are so grateful for the partnership that we have formed with Yotpo. They are great partners and we look forward to growing with them.
- Great customer service team from the sales call all the way to implementation. Very powerful platform with a lot of great features.
- Yotpo is a great tool to gather honest customer feedback regarding your companies performance. Yotpo is not geographically based so it's the best tool for national businesses.
Cons
- In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it.
- The review platform is very expensive for what it is - basically just sending emails to customers. So the more emails they send the more you pay, but it is way more than should be.
- It has a many features and you can get lost during setup when you don't know the software.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
