Apptivo vs Qualtrics CustomerXM

Sometimes can run slow during peak periods (US time) so can be slightly annoying. The GUI is good, but could use with updating.

The interface is not as "fun" or attractive as some other online CRMs in the market, but still nice and practical

There are glitches that sometimes bug me (getting logged out spontaneously is the worst) but nothing major.

As with any SaaS solution, there were a few periods of intermittent performance. This was, however, immediately recognized and remedied by their top-notch support team.