Apptivo vs Qualtrics CustomerXM

Apptivo has 511 reviews and a rating of 4.41 / 5 vs Qualtrics CustomerXM which has 214 reviews and a rating of 4.71 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.41 / 5 (511)

4.71 / 5 (214)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

January 22, 2021

October 22, 2020

Pros/Cons

  • Pros

  • Easy to use and intuitive!! I would thoroughly recommend it

  • Quick connections - no hang time...format is easy to follow, learning curve is very quick and help chat is a huge plus.....Mobile device connect is seamless , even on a smart phone

  • Cons

  • Sometimes can run slow during peak periods (US time) so can be slightly annoying. The GUI is good, but could use with updating.

  • The interface is not as "fun" or attractive as some other online CRMs in the market, but still nice and practical

  • Pros

  • This is a very well organized software. It's incredibly easy to navigate through, and the results are visually appealing.

  • I love this software because of the ease of use, the pleasing aesthetic, and the multiple capabilities it has to collect data in so many ways!

  • Cons

  • I think the price point is a little high for the value we get out of it. The software itself is easy to use to no real complaints other than the price.

  • There are glitches that sometimes bug me (getting logged out spontaneously is the worst) but nothing major.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

N/A

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux