Apptivo vs Qualtrics CustomerXM

Apptivo has 511 reviews and a rating of 4.41 / 5 vs Qualtrics CustomerXM which has 214 reviews and a rating of 4.71 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Apptivo

Qualtrics CustomerXM

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.41 / 5 (511)

4.71 / 5 (214)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

Functionality

4.5 / 5

Last Review Written

January 22, 2021

October 22, 2020

Pros/Cons

Pros
Easy to use and intuitive!! I would thoroughly recommend it
Quick connections - no hang time...format is easy to follow, learning curve is very quick and help chat is a huge plus.....Mobile device connect is seamless , even on a smart phone

Cons
Sometimes can run slow during peak periods (US time) so can be slightly annoying. The GUI is good, but could use with updating.
The interface is not as "fun" or attractive as some other online CRMs in the market, but still nice and practical

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Pros
This is a very well organized software. It's incredibly easy to navigate through, and the results are visually appealing.
I love this software because of the ease of use, the pleasing aesthetic, and the multiple capabilities it has to collect data in so many ways!

Cons
I think the price point is a little high for the value we get out of it. The software itself is easy to use to no real complaints other than the price.
There are glitches that sometimes bug me (getting logged out spontaneously is the worst) but nothing major.

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Pricing

Pricing Range

Product Demo & Screenshots

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Qualtrics CustomerXM dashboard screenshot

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

N/A

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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Apptivo vs Qualtrics CustomerXM