About Attentive

The most comprehensive text message marketing solution available, Attentive drives up to 4X more SMS subscribers and nearly 3X more sales from SMS than the competition.

Attentive gives you all the tools you need to grow and interact with your mobile-first audience. It's the text message marketing solution built to drive 18%+ of total online revenue.

Grow your SMS list 3x faster, easily integrate with the rest of your tech stack, and know that your SMS program is built with compliance at the forefront.

With 99% open rates, 30%+ CTRs, and 25x+ ROI, Attentive allows brands to scale their SMS program and exceed performance goals. See what it can do for you.


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55 Reviews of Attentive

Average User Ratings

Overall

4.87 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(48)

48

4 stars

(7)

7

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 55 results

March 2021

Rochelle from Human

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Proven ROI & Top Notch Account Management

My overall experience with Attentive is positive. They give us so much support as an agency partner.

Pros

I love our dedicated account manager [SENSITIVE CONTENT HIDDEN]! She's been so helpful in managing all of our clients' unique needs. We're constantly improving our revenue numbers and engagement rates and she's a big part of that. Attentive is also very easy to use and intuitive. I can make quick changes to campaigns, journeys and pop-ups. I also love how they visualize A/B tests and journeys.

Cons

I'm unable to see billing settings for our clients which is crucial to know so we can accurately report on total marketing spend which includes software costs. I would also like to be able to pull reports within the platform and not be directed to download an Excel spreadsheet.

March 2021

Timothy from Utz Quality Foods

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Easily one of the best SMS services I've used

Excellent team, great support and very proactive. Setup was easy and painless.

Pros

Ease of use, fantastic list building tools, easy to send campaigns, setup workflows and love the legal coverage to keep us up to date on any legislative or legal changes.

Cons

The tools available for customer service are somewhat lacking. I know this is something that's being addressed in their product roadmap, but in the mean time we do need to use an external service for CS/CX.

Reasons for Choosing Attentive

For marketing, Attentive just has a much better feature set for list building. As we're just entering the SMS space, this is one of the main hurdles for us to deal with. Hopefully, as our SMS list grows and expands, we'll be able to consolidate our tools over to Attentive so our CS/CX team can work out of the same system.

March 2021

Madeline from Beachly

Company Size: 11-50 employees

Industry: Apparel & Fashion

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

March 2021

Attentive Review

Attentive seemed to over promise and under deliver. More transparency in abilities and understanding of the subscription business model would have made our experience far better than it has been.

Pros

Functionality, user interface, and simplicity in design makes Attentive easy to use. Everything is intuitive and pretty clear.

Cons

Analytics capabilities and the limitation of integrations with platforms such as ReCharge to fully customize and target messages. With Attentive, it’s hard to segment and you are sending the same message to current customers, prospects, and winbacks in flows.

Reasons for Choosing Attentive

The team we spoke with.

March 2021

alia from Aai llc

Company Size: 51-200 employees

Industry: Apparel & Fashion

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2021

After Our Free Trial SMS was our 2nd Highest Revenue Channel

Amazing, we had no idea how much money we left on the table by not having an sms program.

Pros

Onboarding process and white glove is top notch. We were guided through by our account manager and were able to have a comprehensive SMS strategy super quickly. Attentive automatically comes with a pop-up modal to collect email AND sms which is not something many other SMS providers have. It’s a super simple sign up process for our customers. They start you off with a shared shortcode (this is phasing out) but most other sms platforms we explored did longcode and didn’t offer any solutions to get quickly set up with shortcode. Recently, they just added new segmentation features! Exciting to see everything on their product roadmap.

Cons

I think there could be some improvements to analytics. They do have dashboards that give you some high level stats. Generally, I end up exporting all my reports anyway and that’s what I find myself doing here as well.

Reasons for Choosing Attentive

- onboarding - shortcode - integrated pop-up - integrations with other tech stack - funding and product roadmap

March 2021

Lisa from Bump Boxes

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Highly Recommend

We've seen conversions happen quicker making ROI increase. The tools Attentive provides us with make marketing via SMS easy and viable.

Pros

Integration with our ESP was flawless and the reports you have access to quickly help you audit what is and possibly is not working so you can adjust quickly. Campaigns, Journey, and Sign Up Forms are easy to create and the UX of each step creates instant fail-safes. I'd say the best parts are the communication with the Whiteglove service & our Account Manager; it's quick and business casual so you can get the answers & fixes you need quickly (even past working hours). I love that they schedule calls with their customers so their Product Team can get a real insight into what we would like for platform updates that would help with any areas we get stuck in. What possibly tops the quick communication would be the legality fail-safes involved. Attentive has you covered with all the FCC/FTC guidelines and you can tell the partnerships they have with the Carriers are positive. The best SMS Marketing program I've ever used.

Cons

I can't say I do. They are constantly upgrading features.

Reasons for Switching to Attentive

Ease of use (UX is much smoother with Attentive), legal knowledge, and quick service.