About ChatFood

ChatFood is the leading e-commerce solution for F&B Entrepreneurs looking to sell on Instagram & WhatsApp.

With the commerce Inbox, centralize all your customers messages from WhatsApp and Instagram in one place. Easily automate most frequent answers, send payment or product links, manage loyalty points, launch marketing campaigns, gather feedback and more.

Fully integrated with payment gateways and third-party delivery companies, you can now offer your customers a good ordering experience from social media, your website, in-store, or via WhatsApp and Instagram messages.


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Supported Operating System(s):

34 Reviews of ChatFood

Average User Ratings

Overall

4.94 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(33)

33

4 stars

(0)

0

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 34 results

September 2021

User Profile Picture

Nabeeh from Sweet Indulgence

Verified Reviewer

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Chatfood is our main business tool to engage directly with our customers

My experience has been very positive and I consider both chatfood as a platform and a team as a strategic partner and crucial success factor in my business.

Pros

It solves the problem of how to create a digital menu quickly, efficiently and effectively. Unbelievably intuitive user interface and can easily be deployed on matter of days without relying on anyone outside of your organization.

Cons

Very little cons so far. Chatfood does what it says it will do very well. Looking forward for more features to allow more effective order tracking.

Reasons for Choosing ChatFood

Initially I was drawn by their customer references. However, I expanded my work with chatfood once I realized the power of the platform.

November 2019

User Profile Picture

Tamer from Pinza

Verified Reviewer

Company Size: 51-200 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Great interface that increases your sales and profits!

We have minimized the commission and enhanced the customer online ordering experience. The fact that we can get customers to order directly through Instagram is a win win scenario for any restaurant.

Pros

ChatFood is very easy to use and has helped Pinza to conver customers to order through Instagram. Our online orders have increased due to the new loyalty program and 20% discount for first time customers. The entire ordering experience is very simple and customer enjoy the experience and keep on coming back.

Cons

Nothing that comes to mind, but the team behind ChatFood are great when it comes to innovation and always looking for ways to improve. They have introduced amazing new features since they launched.

November 2019

Bassem from CALI-POKE

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Highly Recommend

ChatFood has been a pleasure to work with, I wish I would have started with them earlier. Unfortunately I worked with many others in the market before I found them but thankfully since we started working together our Companies sales have grown due to our mutual attentiveness to Customer experience.

Pros

Adaptability; since inception we’ve watched this platform continue to adapt with the market trend and lead the space in reliability.

Cons

It would be great if the ChatFood platform could be adopted by more companies allowing further integration to streamline.

Reasons for Switching to ChatFood

Working with LimeTray required us to communicate with India anytime we had a concern or update, this would dramatically increase our response time to any issue. Having a local office for ChatFood gives us the ability to adjust or address any issue immediately & they’ve been very supportive since inception.

October 2020

Sugandha from Chef's Play

Company Size: 2-10 employees

Industry: Restaurants

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

October 2020

Chefs Play

Pros

Easy to use Marketing tools ..............................

Cons

Customer can not edit the personal details once filled.

June 2021

Katharine from Guidepoint

Company Size: 501-1,000 employees

Industry: Information Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

June 2021

Helps with a lot of my food choices during the pandemic

ChatFood helped me stay well-fed during the quarantine .

Pros

The interface is simple easy to use . You can find almost anything you are looking for . I appreciate that the ordering process is straightforward and there aren't any extra ,unnecessary clicks .

Cons

The tracking for specific establishments is really off-base and can be unreliable when it comes to figuring out how long you'd need to wait for the delivery. I'm unsure if this is an issue with ChatFood or the specific restaurants .