ChatFood Software

FrontRunners 

About ChatFood

ChatFood is the leading e-commerce solution for F&B Entrepreneurs looking to sell on Instagram & WhatsApp. With the commerce Inbox, centralize all your customers messages from WhatsApp and Instagram in one place. Easily automate most frequent answers, send payment or product links, manage loyalty points, launch marketing campaigns, gather feedback and more. Fully integrated with payment gateways and third-party delivery companies, you can now offer your customers a good ordering experience from social media, your website, in-store, or via WhatsApp and Instagram messages....
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ChatFood dashboard

ChatFood User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 33 reviews

User Profile

Nabeeh

Verified reviewer

Company size: 11-50 employees

Industry: Food & Beverages

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

Chatfood is our main business tool to engage directly with our customers

My experience has been very positive and I consider both chatfood as a platform and a team as a strategic partner and crucial success factor in my business.

Pros

It solves the problem of how to create a digital menu quickly, efficiently and effectively. Unbelievably intuitive user interface and can easily be deployed on matter of days without relying on anyone outside of your organization.

Cons

Very little cons so far. Chatfood does what it says it will do very well. Looking forward for more features to allow more effective order tracking.

Reasons for choosing ChatFood

Initially I was drawn by their customer references. However, I expanded my work with chatfood once I realized the power of the platform.

Bassem

Company size: 51-200 employees

Industry: Food & Beverages

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2019

Highly Recommend

ChatFood has been a pleasure to work with, I wish I would have started with them earlier. Unfortunately I worked with many others in the market before I found them but thankfully since we started working together our Companies sales have grown due to our mutual attentiveness to Customer experience.

Pros

Adaptability; since inception we’ve watched this platform continue to adapt with the market trend and lead the space in reliability.

Cons

It would be great if the ChatFood platform could be adopted by more companies allowing further integration to streamline.

Reasons for switching to ChatFood

Working with LimeTray required us to communicate with India anytime we had a concern or update, this would dramatically increase our response time to any issue. Having a local office for ChatFood gives us the ability to adjust or address any issue immediately & they’ve been very supportive since inception.

Sugandha

Company size: 2-10 employees

Industry: Restaurants

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

October 2020

Chefs Play

Pros

Easy to use Marketing tools ..............................

Cons

Customer can not edit the personal details once filled.

User Profile

Tamer

Verified reviewer

Company size: 51-200 employees

Industry: Restaurants

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2019

Great interface that increases your sales and profits!

We have minimized the commission and enhanced the customer online ordering experience. The fact that we can get customers to order directly through Instagram is a win win scenario for any restaurant.

Pros

ChatFood is very easy to use and has helped Pinza to conver customers to order through Instagram. Our online orders have increased due to the new loyalty program and 20% discount for first time customers. The entire ordering experience is very simple and customer enjoy the experience and keep on coming back.

Cons

Nothing that comes to mind, but the team behind ChatFood are great when it comes to innovation and always looking for ways to improve. They have introduced amazing new features since they launched.

Kim

Company size: 10,000+ employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

Convenient and easy

Since the lockdowns started I have been a regular customer and am very happy .

Pros

The app is really easy to use ,completely hassle free. Customer service are quick to reply and accommodating .

Cons

The order is automatically registered as accepted .However sometimes the vendors are not actually working at that time and you'll have to spend a lot of time waiting for something that won't arrive before the situation is cleared up .

Response from Chatlab

Thanks a lot Kim for your review. We're glad you enjoy the experience. We're working hard to make it as easy as possible yet powerful and fast. As for the vendors notification, we recently added a WhatsApp notification in case of delays to prevent this from happening.

Replied March 2021

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