Annex Cloud Loyalty Experience Platform 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Annex Cloud Loyalty Experience Platform

4.2

(39)

Pricing

Starting at $15,000.00 per year

About Annex Cloud Loyalty Experience Platform

Annex Cloud is a cloud-based loyalty platform that enables users to track customer activities and offer rewards for online purchases, writing reviews, uploading pictures and referring friends.

Annex Cloud helps users to provide loyalty incentives and rewards programs including coupons, free products and third-party gift cards. Rewards can be configured based on customer demographics. Social media integrations allow users to incentivize and reward customers for sharing content and links, mentioning businesses and referring friends via social media networks.

Users can also rewarding existing customers for referring friends through referral marketing software integration. The solution integrates with third-party applications such as Salesforce, IBM WebSphere, Magento, SAP Hybris and Shopify plus.

Pricing is per year. Support is offered via phone and email.

Annex Cloud Loyalty Experience Platform Screenshots

Annex Cloud Loyalty Experience Platform Pricing and Plans

Starting price: $15,000.00 per year

Free Trial

Free Version

Basic

$15,000.00

per feature, per year

No plan information available

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Annex Cloud Loyalty Experience Platform Features

Popular features found in Customer Engagement
Communication Management
Customer History
Feedback Management
Live Chat
Multi-Channel Communication
Reporting/Analytics
More features of Annex Cloud Loyalty Experience Platform
Activity Dashboard
Activity Tracking
Advocate Management
API
Campaign Management
Campaign Segmentation
Churn Management
Content Creation
CRM
Customer Engagement
Customer Experience Management
Customer Segmentation
Discount Management
eCommerce Management
Email Management
Engagement Tracking
Gamification
Gift Card Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Monitoring
Multi-Channel Marketing
Point of Sale (POS)
Promotions Management
Referral Tracking
Rewards Management
Rewards Program
Social Engagement
Social Media Integration
Survey/Poll Management

Annex Cloud Loyalty Experience Platform Integrations

HubSpot Marketing Hub

Bloomreach

Listrak

Maropost

Marketo Engage

PayPal

See all 35 integrations

Annex Cloud Loyalty Experience Platform User Reviews

Overall Rating

4.2

Ratings Breakdown

36%

49%

15%

Secondary Ratings

Ease of Use

4.2

Value for money

4.1

Customer support

4.7

Functionality

4.1

Have you used Annex Cloud Loyalty Experience Platform and would like to share your experience with others?

Kari Z.

Verified reviewer

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed April 2018

Annex Cloud Feature Rich!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We at DEPlabs love recommending this product to our clients. The Social Shopping is a customer favorite, our integration and implementation process is seamless and painless and leaves the clients and their customers with a great experience.

Cons:

The Annex Cloud team continues to improve their product and processes. We look forward to the continued partnership.

Christina K.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Amazing Service!

All of our designated representatives were stellar. We worked with Jake and Garret and they were both very helpful and informative. 10/10

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very user-friendly and provided our entire team with education.

Cons:

All features were very extremely useful.

Danielle D.

Verified reviewer

Cosmetics

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Great Partners

The representative has been an absolute pleasure to work with and with us every step of the way. He was the support we needed for our account and understood the needs of our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The dashboard is simple to use and download information. Provides great options for ratings and reviews and loyalty programs.

Cons:

Depending on your platform and other third party partners it may be time consuming to integrate.

Brandon D.

Verified reviewer

Consumer Goods

10000+ employees

Used daily for less than 2 years

Review source

Reviewed June 2022

Leader in Loyalty

Our site with Annex Cloud and our Loyalty Program; the insights shared by the AC team ahead of launch along with the program itself, set our team and site up for success at the start.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

From day-one the product preformed how we expected. Seamless integration and ease of use for our customers made Annex Cloud the best decision when launching our site.

Cons:

Analytics has come along way since we launched; ease of reporting and data could have been better at the start but the AC team prioritized this and adjusted our dashboard.

Cody W.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed September 2020

A Great Partner

Annex Cloud was has been a great partner. I haven't had any surprises and love that I have confidence in them.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We use Annex Cloud to administrate the points awarded from our loyalty reward program. We designed the program and the front end but Annex Cloud has supported the administration of our tiers and rewards. Annex Cloud has been nothing but professional, prompt and committed. They have completed all development on time and launches have gone well despite lots of change requests on timelines on our end. They always help when requested and seem to have a "client first" mentality.

Cons:

I would like to see improved flexibility of points promotions and easier access to data dashboards.

Reasons for choosing Annex Cloud Loyalty Experience Platform

Worked with others in our industry and had capability to support our referral program needs as well as loyalty program needs.

Stephanie J.

Verified reviewer

Sporting Goods

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed May 2020

Great Support!

A+ on the ongoing support we have been receiving

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ongoing support we have received from the Annex Cloud team has been great. We are continually rolling out new regions and new features with the help from annex and their experience around best practices and strategy that have worked for their other clients.

Cons:

We weren't able to implement using the cartridge which required a lot of customization on our side. I would imagine using the cartridge would make things much easier. There have been some limitations around functionality we have wanted, but the Annex team has been great in helping us get to where we want to be.

Melissa S.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Good Customer service all around

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

providing a database for customers to visit on the regular and engage with their account

Cons:

some limited functionality for unique business operations

Paul W.

Used daily for more than 2 years

Review source

Reviewed March 2018

3 years and moving from strength to strength

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Modular stacking of functionality and features allows for phased build and prioritisation of work streams. Dedicated service and dev team provider extensive support during scoping, build and optimisation process. Responsive to unique and bespoke requirements with flexible tool that can offer appropriate custom solutions.

Cons:

Comms not always straight forward as a UK customer working with a US provider. SaaS model is not preferential for how we operate .

Robin N.

Publishing

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Pros and cons

Overall experience has been a positive one.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This software is very easy to use for the most part. My customers are able to post their questions with ease and review posted answers clearly and easily as well. It has definitely filled a need on our website as we find more and more folks wish to interact online.

Cons:

I did with that we were able to place hyperlinks into the answers for customers to just click on. This did seem a bit problematic.

Brandon M.

Verified reviewer

Sporting Goods

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed May 2020

Solid loyalty tool with great customer support

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Annex has been very flexible in helping us develop full-featured loyalty programs across several regions with different point earning and spending ratios. Their customer success team has also been very helpful setting up custom reports and data exports, providing best-in-class examples when continuing to optimize our program and much more.

Cons:

Not much to dislike other than we had bumps in the road during implementation. The UI and dashboards are also in desperate need of an update.

Showing 1 - 10 of 39 Reviews

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