I've loved working with Annex Cloud and would recommend evaluating them to any colleague in need of a Loyalty Partner.

Ability to be customized and align with our company's vibe along with rich capabilities and features.

Solid loyalty tool with great customer support.

The software seems to be fairly intuitive and easy to navigate and use.

We use Annex Cloud to administrate the points awarded from our loyalty reward program.

As we've implemented complex and customized programs globally, we have developed strong partnerships with our Annex Representatives and they have been amazing to work with.

There are a lot of steps to take into account, and things you forget about until you launch. These things should be highlighted sooner rather than later.

We are still having inconsistencies and odd occurrences from time to time.

The team helped greatly with integration and have made every effort to work with our team to ensure that the implementation went smooth.

The UI and dashboards are also in desperate need of an update.

While we are on an older version of their API, the newer version looks like an improvement in the right direction, taking things from good to great.

Launching a loyalty program is a very complex project.

Annex Cloud was has been a great partner. I haven't had any surprises and love that I have confidence in them.

I have experienced  great customer service with Annex Cloud. I rarely have to wait for a response when I send in a question.

Their customer success team has also been very helpful setting up custom reports and data exports, providing best-in-class examples when continuing to optimize our program and much more.

Great tool for social integration and retention efforts.

Once I did cancel I was charged massive amounts for equipment no longer  worth much.

Most store owners cashier don't know how to credit points. Confusing App and Confusing in-store experience.

The benefits of having Fivestars is great and helps clients see how valuable your business is.

This helps boost your business and return customers. A great way to have a rewards incentive for your customers, old and new.

I love how Fivestars sends all the latest deals straight to my phone, making it easy to use, find my deals, and remember what I have.

I am always looking for different ways to save money so I was definitely super thrilled about signing up the first time while I was shopping at Plato's.

Easy to navigate, customers love the option to choose their reward.

The frequency has also improved. The rewards platform is easy for customers to use and navigate through, making it a product that resonates with customers.

I really like the point system, too. When your getting close or at a reward, it emails you to let you know.

I like that it provides a central system that many places can integrate with, to make it easier for the users to keep track of their rewards. I like the coupons they send too.

It's super easy for the customers to use, too. All they have to do is type in their number, and they're done on their end.

I love the discounts/deals when I go to my favorite places that conveniently have Fivestar sitting there ready for me to punch in my number.

It is easy to see visually how many points I have and what rewards I have earned for various businesses I visit.

Price is reasonable for a pretty powerful platform. Documentation and setup guides are great.

If I have a bad signal it’s hard to use. That is really the only issue I have had with the program.

Easy to add points or redeem for rewards. Many useful fields for customer differentiation, makes marketing emails a snap.

Overall this is a great program. I have found it super easy to use and it is user friendly for all people whether they are tech-savvy or not.

And as users, they don’t notify us to use our points before the company opts out. Resulting in waste of points and eventually loss of customers.

It can be hard to click on individual icons that are overlapping over each other. It often says no businesses are found at first until you search yourself.

Small Business spending money on a useless platform.

I have enjoyed using Fivestars at business where everything is integrated, just be aware not all POS systems work with Fivestars.

Its super easy to use and understand and customer service is very helpful and knowledgeable.

I love the Fivestars software way that it helps you promote your business and provides loyalty rewards.

I like that I can earn points when I buy my vaping products from Rolling EZ. The discounts are pretty decent.

Crossroads is awesome for everyone. Use of their system is so easy and rapid.

It's been an awesome tool to reward loyal customers, and keep others coming back for more great deals that we have.

My overall experience with Fivestars has been amazing. I love that products give me the opportunity to save money at places that I frequent often.

Sometimes this app has crashed and it’s frustrating.

Overall I am happy with my membership to this program. Membership is free and you get some good perks from it.

Keeping bad reviews and unsatisfied customers from Trip Advisor.

It was easy to use and helps a lot with tracking points and log ins. Great way to promote good business practices.

I hope more establishments adopt Five Stars. I also like how they email me discount when I haven't been to an establishment in awhile.

This is an amazing way to network with other local businesses to build community for and with our customers.

US Dollar

Annex Cloud is a cloud-based loyalty platform that enables users to track customer activities and offer rewards for online purchases, writing reviews, uploading pictures and referring friends.


Annex Cloud helps users to provide loyalty incentives and rewards programs including coupons, free products and third-party gift cards. Rewards can be configured based on customer demographics. Social media integrations allow users to incentivize and reward customers for sharing content and links, mentioning businesses and referring friends via social media networks.


Users can also rewarding existing customers for referring friends through referral marketing software integration. The solution integrates with third-party applications such as Salesforce, IBM WebSphere, Magento, SAP Hybris and Shopify plus.


Pricing is per year. Support is offered via phone and email.



LongDescription

Engagement Tracking

AB Testing

Rewards Management

Multi-Channel Marketing

Activity Tracking

Customer Segmentation

Referral Tracking

Gift Card Management

Churn Management

eCommerce Management

Campaign Segmentation

Promotions Management

Social Engagement

Survey/Poll Management

Membership Management

Email Management

Activity Dashboard

Reporting & Statistics

Advocate Management

Segmentation

Discount Management

Loyalty Cards

Reporting/Analytics

Monitoring

Feedback Management

Point of Sale (POS)

Gamification

Content Creation

Campaign Management

Member Portal

Rewards Program

Loyalty Program

Contact Annex Cloud for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

51-200

201-500

501-1000

1000+

Annex Cloud Loyalty Experience Platform

In Person

Live Online

Webinars

Documentation

Videos

Looking for a better way to acquire new customers and retain existing ones? Fivestars works with over 14,000 businesses across the United States and Canada to drive new shoppers into your storefront and returning 2x more than an average customer. Engage with your customers by sending them offers, announcements, and promotions through email, text and mobile app push. You'll have access to in depth reporting of customers' visit and spend behaviors, as well as an account management team to help your business grow.



Annex Cloud Loyalty Experience Platform vs FiveStars

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