# Engage 365 Software Reviews, Demo & Pricing - 2026 > Review of Engage 365 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-loyalty/engage-365-profile --- [Home](https://www.softwareadvice.com/) / [Customer Success Software](https://www.softwareadvice.com/customer-success/) / Engage 365 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Engage 365 2026: Benefits, Features & Pricing Wondering if Engage 365 is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Engage 365 4.1 [(8)](https://www.softwareadvice.com/customer-loyalty/engage-365-profile/#reviews) Pricing Pricing available upon request ### About Engage 365 Engage365 is customer loyalty and reward platform powered by Microsoft Dynamics CRM. It uses Microsoft technology to allow small & medium size businesses to improve customer engagement strategy and customer retention strategies. Wondering if Engage 365 is right for your organization? Our Customer Success Software selection experts can help you in 15 minutes or less. ## Engage 365 User Interface ## Popular Engage 365 Alternatives Main Product Engage 365 4.1 [(8)](https://www.softwareadvice.com/customer-loyalty/engage-365-profile/#reviews) Ratings Breakdown - 3.88Ease of use - 3.50Value for money - 4.0Customer support - 3.75Functionality Pricing Available upon request Get Price Alternative Product [Lucky Orange](https://www.softwareadvice.com/bi/lucky-orange-profile/) 4.7 [(262)](https://www.softwareadvice.com/bi/lucky-orange-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.58Value for money - 4.69Customer support - 4.59Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Efficy CRM](https://www.softwareadvice.com/crm/efficy-profile/) 4.0 [(90)](https://www.softwareadvice.com/crm/efficy-profile/reviews/) Ratings Breakdown - 3.90Ease of use - 3.97Value for money - 3.75Customer support - 3.86Functionality Pricing Starting at €49.00 per month Get Price Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(704)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [Yotpo](https://www.softwareadvice.com/marketing/yotpo-profile/) 4.5 [(376)](https://www.softwareadvice.com/marketing/yotpo-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 3.94Value for money - 4.49Customer support - 4.39Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [InputKit](https://www.softwareadvice.com/marketing/inputkit-profile/) 4.9 [(38)](https://www.softwareadvice.com/marketing/inputkit-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.73Value for money - 5.0Customer support - 4.87Functionality Pricing Starting at CA$2000.00 per year Get Price ## Engage 365 Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Engage 365 Features - Popular features found in Customer Success Customer Engagement Onboarding Reporting/Analytics Usage Tracking/Analytics - More features of Engage 365 Access Controls/Permissions Account Alerts Account Management Activity Dashboard Activity Tracking Alerts/Escalation Alerts/Notifications API Campaign Management Campaign Planning Chat/Messaging Communication Management Complaint Monitoring Contact Management CRM CSAT Survey Structure Customer Experience Management Customer History Customer Journey Mapping Customer Management Customer Profiles Customer Segmentation Customer Surveys Customizable Branding Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Discount Management Email Management Engagement Tracking Event Triggered Actions Feedback Management For Customer Referrals Gamification Gift Card Management Knowledge Base Management Loyalty Cards Loyalty Program Membership Management Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Marketing NPS of Customers NPS Survey Structure Promotions Management Real-Time Notifications Referral Tracking Reporting & Statistics Rewards Management Search/Filter Support Ticket Management Survey/Poll Management Surveys & Feedback Task Management Third-Party Integrations Transaction History ## Engage 365 User Reviews Overall Rating 4.1 Ratings Breakdown 5 38% 4 38% 3 25% 2 0% 1 0% Secondary Ratings Ease of Use 3.9 Value for money 3.5 Customer support 4.0 Functionality 3.8 Have you used Engage 365 and would like to share your experience with others? SA Saiqa Saiqa A. Verified reviewer Real Estate 51-200 employees Used daily for less than 2 years Reviewed March 2022 Great, highly customizable solution. 5 The product is great. It has a simple and clean interface, which made usability quite intuitive. Beyond the product, a special mention to the Yegertek team for running some educational workshops with us to assist us in creating the right roadmap for our requirements. A great solution often requires a great support team to bring out the true potential of the endeavor. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Product was easy to use, highly dynamic and customizable. Furthermore, the solution had integration capability with numerous third party tools. Cons: At times product had far too many features that we didn’t require. That way, it is sort of a good problem to have. I would recommend users to define their feature list, so that tools that aren’t required can be disabled. Reasons for switching to Engage 365 We found greater value in both the product and the Yegertek team. Vendor Response Thank you, Saiqa! It is always a pleasure to have happy customer feedback. Replied March 2022 Read More AS Ahid S. Verified reviewer Building Materials 11-50 employees Used weekly for less than 2 years Review source Reviewed March 2022 Solid solution for those looking to take their customer engagement to next level. 5 Great over all experience with the product and the company. Unlike previous technology providers that we have worked with, this project was undertaken with true care and intention of our well being. No where in the process did we feel like we were dealing with vendors, engagement seemed more like a well structured partnership. With regard to the product, it was well structured and the full functionality of the software was rolled out in phases. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Seamless integration into our current infrastructure. Great set of functions that come with the solution. Furthermore, \[SENSITIVE CONTENT\] actively consulted on new features that could be added, or integrations that could further enhance the way we collect and manage various data points. Cons: System took some time for us to be able to easily navigate. \[SENSITIVE CONTENT\] assisted us by hand holding us through out the handover and actively conducted training sessions with our team. Reasons for choosing Engage 365 Great price, great product, and great service - all ingredients for a long term relationship. Vendor Response Wow! Thanks a lot, Ahid for your excellent review! You've made our day!! Replied March 2022 Read More fa faisal a. Verified reviewer Construction 501-1000 employees Used daily for less than 2 years Reviewed May 2022 El-Khayyat Review 3 So far, we are waiting for positive results from the program, but so far all indications are positive for the future Ratings Breakdown 5 Ease of use 1 Value for money 3 Customer support 3 Functionality Pros: Can be modified and improved in addition to a cooperative team Cons: All modifications to the program take a long time and very high cost Read More AS Akif S. Verified reviewer Real Estate 51-200 employees Used daily for less than 2 years Review source Reviewed March 2022 Highly recommend Engage365 5 We have improved overall customer loyalty and employee loyalt Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Earns and Burns Rules, Referral Managements, Event based points allocation, Promotion Engine for loyalty Cons: Didnt have many issues as most of it was easy to use Reasons for choosing Engage 365 The team was knwoeldgable, understood our business problem and the solution was easy to use. Vendor Response Thanks for your kind words, Akif! Very pleased to hear that Engage365 gave you and your team a good customer loyalty experience. We will keep working to bring innovative solutions your team can rely on. Thanks again! Replied March 2022 Read More KR Kerstin R. Verified reviewer Transportation/ Trucking/ Railroad 501-1000 employees Used daily for less than 2 years Reviewed March 2022 Engage 365 - an extensive loyalty system 4 we have introduced the Circle loyalty scheme as a USP over our ride hailing product which is currently the only one in Malta Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The software offers numerous features and possibilities for promotions Cons: Tracking of such promotions but this could be due to lack of practice and system knowledge. Training was provided in general and perhaps better use and focus on the available querying possibilities would have helped Reasons for choosing Engage 365 It met all our requirements at the time Vendor Response Thank you for your review, Kerstin. We look forward to continuing your Circle Loyalty strategy journey with you and supporting you with anything on Loyalty strategy you need along the way! Replied March 2022 Read More AM Anwar Sadhath M. Verified reviewer Retail 501-1000 employees Used weekly for less than 2 years Reviewed March 2022 Good One 4 Overall it's a good software, needs to improve in terms of supporting the customer to adapt new changes quickly. Ratings Breakdown 3 Ease of use 3 Value for money 2 Customer support 3 Functionality Pros: I am happy about the support. Hope you understand there is a gap in support and the same was managed. Cons: It takes a very long time for a change management. Reasons for choosing Engage 365 Based on the implementation done by you in the relevant retail section. Vendor Response Hello Anwar, Thank you for all your comments and the time you have spent on this review. In Yegertek we appreciate our users' valuable feedback. In regards to your concern about customer support, the Yegertek team is constantly trying to provide you with the best of customer support and experience and our Customer Support team will connect with you to resolve your issue. Replied March 2022 Read More MA Marta A. Verified reviewer Transportation/ Trucking/ Railroad 51-200 employees Used weekly for less than 2 years Reviewed March 2022 Engage 365 Review 3 Ratings Breakdown 3 Ease of use 3 Customer support 2 Functionality Pros: I mostly use Engage for loyalty management, referrals and promotions, and Engage365 offers a quite wide selection of features and criteria that can help personalizing loyalty and promotional initiatives, based on the business' needs. Cons: The interface is not the most user-friendly and the way promotions are set allows for oversights that might end up being costly. Read More CR Carlotta R. Verified reviewer Information Technology and Services 51-200 employees Used weekly for less than 12 months Reviewed March 2022 Good and reliable 4 Ratings Breakdown 4 Ease of use 4 Customer support 4 Functionality Pros: It's very customable, you can add all sort of features to meet your needs Cons: Sometimes it's not the best user friendly experience, it's better to have someone who's already familiar with it who can help you Read More Showing 1 - 8 of 8 Reviews ## Other Top Recommended Customer Success Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times [TenForce](https://www.softwareadvice.com/cms/tenforce-profile/) **4.1** (7) Recently recommended **1** times [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **1** times [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3055) Recently recommended **0** times Stuck Between Options? 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