About Fellafeeds

Fellafeeds is a cloud-based customer feedback solution for small and midsize retail businesses, restaurants and spas. Key features include multi-channel feedback collection, survey management and trend analysis.

Fellafeeds allows businesses to send promotional messages using WhatsApp, SMS and recall text messaging. It also lets users view content on Facebook and Google for promotions and to view feedback. Customers can earn loyalty points through customer referral programs and redeem points for goods and services.

Feallafeeds lets users set up real-time negative feedback alerts to notify users of negative responses. In addition, it features retention scores that indicate the degree of customer satisfaction and their probability of recommending services to others. The solution enables managers to generate reports based on customer feedback and offers an automated daily activity tracker to analyze employee performance.

The solution is available on a monthly or yearly subscription basis and support is provided via email and phone.

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Supported Operating System(s):

Web browser (OS agnostic)

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