--- title: "GetFeedback Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GetFeedback. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GetFeedback is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-loyalty/getfeedback-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [GetFeedback](https://www.softwareadvice.com/customer-loyalty/getfeedback-profile/) / GetFeedback Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-loyalty/getfeedback-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-loyalty/getfeedback-profile/alternatives/) # GetFeedback User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 53 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.5/5 - Value for money: 4.1/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 38 reviews (72%) - 4 stars: 11 reviews (21%) - 3 stars: 3 reviews (6%) - 2 stars: 1 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - GetFeedback did help us get started with our surveys and being able to map those back in Salesforce. - The Pardot integration was a little iffy, but we were able to navigate it. - We were able to get everything setup pretty quickly and match our brand. ### Most mentioned cons - The native integration with the CRM provides data in very unusable way and any sort of aggregation and data wrangling ends up being quite difficult. - Potential for negative comments. - I look at their ratings here on Capterra and cannot believe how others are using this application successfully. If you are considering an survey platform to use for your organization, do not consider GetFeedback. ## GetFeedback customer reviews Showing reviews 1-25 of 53 (page 1). ### Highly customizable tool for gathering different kinds of feedback! - Overall rating: 4/5 - Reviewer: Paweł P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'd recommend GetFeedback to every client who is interested in creating fancy surveys and forms and to analyze the results in different ways, especially when you already use Salesforce. This integration can provide many important benefits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most is that with GetFeedback it's very easy to prepare a survey that looks like it's been developed by a professional UX designer. It has a variety of different question types that can be added to the form canvas and most importantly you have a variety of templates available by default. #### Cons Would be great to have an open connector for Microsoft Power Automate in the future. Right now it's not available. --- ### GetFeedback is used for collecting customer feedback - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In addition to hearing from our customers about the new features they enjoy or dislike on our website, we can determine the needs and questions they have. We can also contact customers who have opted to receive email responses from us. On this basis, we will be able to conduct an inquiry with those individuals who wish to contribute to the enhancement of the website's content and functionality. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I appreciate how easy it is to create attractive surveys and how quickly they can be sent once they have been created. Because of the survey builder's user-friendliness and the numerous options for enhancing their appearance with images, textures, and colors, my surveys come out looking fantastic. The integration process with Salesforce is straightforward, and as a result, I can display the results of my survey on any object. GetFeedback also has an excellent email template builder that allows users to create email templates with a question embedded directly into the email. GetFeedback can also obtain a list of Contacts from Salesforce to distribute surveys. The use of email templates is not the sole option available. I can create surveys that are distributed via short message service (SMS), embed them on a website or Salesforce Community, and even have them appear after a chat session, all within a couple of minutes. #### Cons It has a slightly higher price tag than some of the other alternatives, but the enhanced features and capabilities more than justify the premium. Occasionally, the survey builder did not provide us with the exact design element or logic we required; however, I believe this is to be expected from any builder that requires you to complete the work on your own. --- ### Easy-to-use but extremely expensive - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional! On the other hand, price with Salesforce integration is massive, designs are not that customisable and you need to stick to the predefined options to build the surveys. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce. It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce. Surveys are really easy to be set-up and the look great! Almost all the options are predefined options (Drag&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great! #### Cons Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc. Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated! #### Reasons for choosing GetFeedback Salesforce integration and support from a big brand such as SurveyMonkey. --- ### Makes you want to turn everything into a survey! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, great for individuals or businesses looking to simplifying their audience survey approach. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros You can pretty much figure out in seconds and send off surveys. Lots of themes, colors, and choice of question/response to choose from. #### Cons Adding large enough images with sufficient clarity is problematic. --- ### Collect customer feedback with ease - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used several customer and user feedback tools over the years. GetFeedback is one of the best tools that I have ever used. It comes loaded with tons of features that you don't find with most of the other feedback tools. Love it for its features. Besides, it lets you collect feedback across multiple channels including email, text, website, mobile, and social media. There are several survey themes to choose from which lets you create a survey in a couple minutes. No issues whatsoever. The user interface and dashboard is super-intuitive. Lastly, the analytics let reporting a piece of cake. #### Cons A bit pricey for small businesses and startups but it pays off. The price is the only hurdle that might stop someone from going for GetFeedback. --- ### Awesome Tool! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used unspecified for less than 2 years - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered This product is great. I've used numerous survey tools over the years and GetFeedback is far and away the best. It is the simplest to use, looks incredible on mobile, and is easily branded with company standards. We've used this tool internally for over a year now and it is amazing to see it continue to improve and grow. Every time my team or I have needed support, the response time was incredibly fast and solved out issue within one response. I wish more companies were like GetFeedback! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 #### Pros The integration with salesforce, the beautiful look and feel. #### Cons More question logic would be nice --- ### Doesn't have everything but still pretty impressive tool - Overall rating: 3/5 - Reviewer: Alexandra G. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty cool tool, but not the easiest thing to learn and we are struggling with it consistently working properly. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Usabilla has a lot of functionality from a UX testing perspective. It allows for the creation of multiple testing buttons and campaigns and has a fairly impressive data/metrics dashboard to give you analytics on how your testing is going. Our company was able to figure out we had a bug right away solely on the fact that people complained through our Usabilla feedback widget, without it we might not have known as quickly. #### Cons it doesn't allow for native integration and right now are developers are struggling to get it working on all the pages we are trying to test. It also doesn't do heat mapping which is a pretty cool tool offered by competitors such as Hotjar. --- ### Hear your users! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall the tool works exactly as it should! It is reliable and I am able to get more work done in half the time. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Usabilla is a state of the art tool for listening to feedback and getting answers to questions at scale from the users when they are most prepared to answer them. #### Cons There are some parts of usabilla that could be improved when considering responding to feedback and closing the loop. --- ### Great looking surveys and nice Salesforce integration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Product usage: Used unspecified for less than 12 months - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered GetFeedback makes it really easy to create nice looking surveys and get the info into Salesforce. This is great for us because we're able to track some very specific questions on lead and contact records for better targeting our sales efforts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 --- ### Great survey platform - Overall rating: 4/5 - Reviewer: Rebecca S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like the customizability of this platform. It has a lot of great features to help cater to different needs. #### Cons I wish there was a way to organize past surveys on the general dashboard. --- ### GetFeedback Review - Overall rating: 5/5 - Reviewer: Chevy R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, I was happy that this tool was one I was assigned to manage. It was easy to learn and did a lot of impressive things that I definitely took credit for :)! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We used this tool in conjunction with Salesforce Service Cloud and it was a perfect way to solicit feedback from our customers. The forms are easy to set up, send out, and, for the customer, quick to fill out. #### Cons When mapping back into Salesforce, the field usage can be a bit clunky. You end up having to create a new field for a lot of questions which makes reporting a bit tedious. --- ### Creating and capturing survey results has never been easier - Overall rating: 5/5 - Reviewer: Sourav M. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Both the creation of the survey and the capturing of results along with integration to store the results in a system of choice like CRM, ERP etc. is very intuitive. Making use of the survey data is all that matters as pre-built connectors make integration with any Business system very easy. Even Business users can set it up and there is no need to get IT involved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Easy to use, great looking online survey product - Overall rating: 5/5 - Reviewer: Frank M. - Product usage: Used unspecified for unspecified - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered We use this online survey product to get feedback on how our support team is doing handling cases. The solution is very easy to use, the surveys look great and get great response rates, and it integrates with Salesforce which makes reporting super easy. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great Product, Great Service = Satisfied Customer - Overall rating: 5/5 - Reviewer: Mitchell P. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Get Feedback allowed us to make great looking surveys that are easy to disburse and map directly to Salesforce fields. What a time saver! Their staff have been very helpful and are great at following up to ensure your success. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Quick response during Christmas week - Overall rating: 5/5 - Reviewer: Erin P. - Product usage: Used unspecified for unspecified - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered Leah was back to me with a response to solve my issue within a couple of hours - even during Christmas week. Love it! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Fast actions - Overall rating: 5/5 - Reviewer: beaulah s. - Industry: Computer Networking - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered i use getfeedback for many advisors across a the network and the usability, service, and response times are fantastic! best network ever #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros its fast and provid you with everything you need. give great and useable advise. #### Cons that you cant choose the language --- ### Sleek Surveys and Swift Setup, But Overpriced Overall - Overall rating: 3/5 - Reviewer: Bonnie B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered On the whole, we had a good experience. We were able to get everything setup pretty quickly and match our brand. The Pardot integration was a little iffy, but we were able to navigate it. This did help us setup our NPS and first CSAT. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros GetFeedback did help us get started with our surveys and being able to map those back in Salesforce. The frontend UI for users was great. #### Cons The price. It was incredibly overpriced for what it was as a tool. At the end of the day, it was just a pretty form that we could map to from Pardot and integrate with Salesforce. #### Reasons for choosing GetFeedback GetFeedback had a better UI both backend and frontend and simple integrations. #### Reasons for switching to GetFeedback Surveymonkey was difficult to use on the backend UI and it didn't have the simplest integration setup. --- ### Feedback good or bad - Overall rating: 5/5 - Reviewer: Haley B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far my experiences have all been good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software makes it easy for our customers to give us feedback so we know how good or bad we are doing. Improves communication #### Cons Potential for negative comments. That is the only drawback I see. --- ### Look elsewhere - Overall rating: 2/5 - Reviewer: Bret J. - Verified reviewer: Yes - Industry: E-Learning - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered My experience with GetFeedback has been terrible. I look at their ratings here on Capterra and cannot believe how others are using this application successfully. If you are considering an survey platform to use for your organization, do not consider GetFeedback. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The survey-taking experience in GF Direct. #### Cons How difficult it is to use and how limited the feature set is. #### Reasons for switching to GetFeedback Survey Monkey was outdated, and we were in need of a more robust solution. --- ### Good, yet overrated and overpriced. - Overall rating: 4/5 - Reviewer: Yurii O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Everything what is related to the surveys, set up and data collection is great. It is very solid and reliable tool. I believe it is one of the best on the market. However, when it comes to analyzing data it is a nightmare for two reasons. The platform doesn't provide a possibility to do some in-depth analyze and at the same time is very hard to export data in any other way than csv format. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is a quite good service of a high quality. Get Feedback is very reliable and provides an array of features for people dealing with the customer experience. The design of the surveys are modern and slick, there are plenty of questions types, branching logic is great, triggers work just fine and of course all these can be pushed to the CRM. #### Cons The costs are way too high. Reporting and visualization capabilities are very limited. Another problem is the integration is not that reliable and prone to mistakes. The native integration with the CRM provides data in very unusable way and any sort of aggregation and data wrangling ends up being quite difficult. #### Reasons for choosing GetFeedback Overall quality, brand and once again we expected a better integration. #### Reasons for switching to GetFeedback More suitable for the company needs and some hopes for the integration with the CRM. --- ### Excellent survey tool for client and user experience - Overall rating: 5/5 - Reviewer: Megan B. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive! Customer service is always responsive and helpful, and we've been able to deploy several CX surveys because of this tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the question templates and the ability to customize them based on your survey needs. The platform also offers great background and theme options #### Cons I wish there was a way to include incomplete responses in the summary results without having to export them. #### Reasons for choosing GetFeedback I wasn't involved in that decision --- ### It functions well to gather continuing feedback. - Overall rating: 4/5 - Reviewer: Rezaul k. - Verified reviewer: Yes - Industry: Research - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user straightforward questions in context. The survey's in-context component is crucial since Usabilla gives us the option to choose a target sample, location, or event trigger for the survey, such as when a user discovers a new feature on a page. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros To gather user input, Usabilla may be added to website. The survey options for active and passive feedback are both used. The application is user-friendly and provides excellent reporting features. All levels of the business may easily access the analytics because they are displayed in a clear and appealing way. No of the user's degree of understanding, it is well designed and understandable.Moment of truth surveys provided us with information about the issues that users were having with our portal. #### Cons It does not permit video responses or screen recordings of the user, unlike some of its rivals.It is mainly restricted to desktop browsers and apps rather than mobile web.Targeting certain javascript event triggers requires some engineering assistance. #### Reasons for switching to GetFeedback Before choosing Usabilla, I spoke with a number of other businesses in a similar industry, and they all agreed that they offered the greatest quality at the best price. --- ### Great product, large price tag - Overall rating: 5/5 - Reviewer: Kierstin W. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms. I loved sending these out to our event and program participants to gather feedback and receive meaningful data. My database coordinator loved that it was a native Salesforce app. #### Cons The customer support was not great. The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me. We stopped using GetFeedback after they dramatically increased their pricing. It was not a justifiable cost for our organization when there are so many affordable survey options. #### Reasons for switching to GetFeedback Get Feedback is native to Salesforce and had higher functionality and was more attractive. --- ### GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring - Overall rating: 5/5 - Reviewer: Chandler K. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale. #### Cons It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs. #### Reasons for choosing GetFeedback GetFeedback has the best design interface and allows you to create surveys that work in Salesforce. It's simply done right. --- ### Best Survey tool for Salesforce - Overall rating: 5/5 - Reviewer: Jordan C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used other for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration! Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it ! #### Cons GetFeedback business model is quite expensive, hard to afford for many businesses. #### Reasons for choosing GetFeedback Full Salesforce Integration, solve most of all business cases ## More reviews [Next reviews](https://www.softwareadvice.com/customer-loyalty/getfeedback-profile/reviews/?page=2) --- GetFeedback Reviews, Pros and Cons - 2026 Software Advice