Loopy Loyalty

RATING:

4.6

(54)

About Loopy Loyalty

Loopy Loyalty is a cloud-based customer loyalty program solution for businesses such as restaurants, gyms, bars, coffee shops, fitness centers and massage parlors. The solution can be accessed via native mobile apps available for Android and iOS devices as well as desktop devices. Key features enable users to design digital stamp cards, manage transaction histories and export customer data. Loopy Loyalty enables small businesses to create digital stamp cards, which support single rewards or multiple rewards for customers. The solution offers a web tool which allows users to issue stamps to the customers from remote locations as well. Restaurants can further trigger notifications to the customers’ mobile device when they are close to a participating store. Loo...

Loopy Loyalty Pricing

15 day free trial. 3 plans available starting from $15/month.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Available

Design stamp card
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Loopy Loyalty Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Loopy Loyalty

1 - 5 of 53 Reviews

User Profile

Christos

Verified reviewer

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

Great product!

PROS

The online platform is very easy to use and the stamper app works great and very easy to use. Customer support is great, very helpful and responds really fast to questions.

CONS

Per month for the "Growth" plan is too expensive. It would be great to have the "Growth" plan for half that price.

Vendor Response

Thanks for your review Christos! We're glad that Loopy Loyalty and the stamper app is very easy to use.

Replied October 2017

Sanders

Food & Beverages, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Loopy Loyalty experience for Synergy

So for my experience has been wonderful

PROS

I love the way it is digital so it's on your phone and it helps my customers to be able to keep track of the items that they purchase and to receive their awards for those ones that they purchase

CONS

Accessibility after downloading it finding the app on your phone

Reason for choosing Loopy Loyalty

I love the convenience the ease of the product and it was great setup

Vendor Response

Thank you for sharing your wonderful experience with Loopy Loyalty! We're glad you appreciate the digital convenience and how it helps your customers track their purchases and rewards. We're working to improve app accessibility for a seamless experience. Your feedback is valuable to us. Thank you for being a part of the Loopy Loyalty community!

Replied October 2023

Giovanni

Financial Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Loopy Loyalty for Aggressive Customer Assistance

PROS

Loopy Loyalty has created a convenient customer engagement assistance, and there are reputable business support.

CONS

Loopy Loyalty has all the dynamics that makes every customer assistance defined.

kimberly

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed October 2017

customer use is difficult and cumbersome and requires lots of explanation

more frustrations than benefits thus far. Suggested improvements on customer side would make this an awesome app.

PROS

I like all the features available to a business owner. It is a very valuable tool to separate yourself from the crowd.

CONS

The app needs pop ups instructing customers through sign up or a banner "To Finalize enrollments, click add button to finalize enrollment and add to your wallet". I should not have to send a video or instructional card which I am currently having to do to new customers. The link alone left most confused and only enrolled, not installed. Additionally, on iPhones you can not see the entire message when the phone is locked. If I click on the message the card opens up and you do not see the message on the card. The only way the customer can see the message is to click on the bottom left corner on the "I". This is not discoverable by most customers without instructions.......WAY to much effort on customer side. .....

Vendor Response

Thanks for the feedback Kimberly. Glad to hear you like all of the features Loopy Loyalty can provide you as a business owner. And thanks for letting us know your thoughts about Apple Wallet passes. While there might be a bit of an education aspect to get customer to install your card, we hope that it will continue to get easier with Apple Pay being even more widely adopted (and mobile wallet content being used even more). We'll also share your feedback directly with Apple and will continue to keep you posted on any future changes with Apple Wallet.

Replied October 2017

Deb

Restaurants, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Loopy Loyalty with Exquisite Energy

I truly appreciate having this program! I am happy with everything about it.

PROS

Everything from the beginning has been simple and easy to use starting with the setup. They make having a loyalty card system well worth it! Customers love it and our staff loves stamping people and giving them rewards when they have achieved it. I have gotten other friends that are club owners on this after seeing their loyalty program is nothing like this or as simple to use as Loopy.

CONS

I would love to be able to see what awards the customer was given or what number they were on so I can check that with the reward given and documented. This is an Android issue I am sure—-the Android phones never go into a wallet. They have to screenshot it and then find it each time they come in. And it’s not live then either to see what stamp they are on.

Reason for choosing Loopy Loyalty

Ease of the setup and data. Plus I love you can customize the stamps along with the card.

Vendor Response

Thank you for your wonderful review of Loopy Loyalty! We're thrilled to hear you find our loyalty card system simple and efficient, from setup to everyday use. Knowing that both your customers and staff love the program brings us great joy. We appreciate your feedback regarding tracking rewards on Android devices. If you have time please share more details by sending an email to team@loopyloyalty.com and we will investigate further. It sounds like some Android users may not be saving the card to their wallet. Our customizable stamps and cards are designed to fit your brand, and we're glad you value this feature. Your recommendation to fellow club owners is greatly appreciated, and your satisfaction is our top priority. We're committed to improving our services and addressing any issues you encounter. If you have further feedback, please don't hesitate to contact our support team. Thank you for choosing Loopy Loyalty; we look forward to continuing to serve your loyalty program needs.

Replied September 2023