About Loopy Loyalty

Loopy Loyalty is a cloud-based customer loyalty program solution for businesses such as restaurants, gyms, bars, coffee shops, fitness centers and massage parlors. The solution can be accessed via native mobile apps available for Android and iOS devices as well as desktop devices. Key features enable users to design digital stamp cards, manage transaction histories and export customer data. 

Loopy Loyalty enables small businesses to create digital stamp cards, which support single rewards or multiple rewards for customers. The solution offers a web tool which allows users to issue stamps to the customers from remote locations as well. Restaurants can further trigger notifications to the customers’ mobile device when they are close to a participatin...


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Supported Operating System(s):

Web browser (OS agnostic)

37 Reviews of Loopy Loyalty

Average User Ratings

Overall

4.46 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(23)

23

4 stars

(10)

10

3 stars

(3)

3

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 37 results

October 2017

Christos from K. C. Trading ltd

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

October 2017

Great product!

Pros

The online platform is very easy to use and the stamper app works great and very easy to use. Customer support is great, very helpful and responds really fast to questions.

Cons

Per month for the "Growth" plan is too expensive. It would be great to have the "Growth" plan for half that price.

Response from Loopy Loyalty

Replied October 2017

Thanks for your review Christos! We're glad that Loopy Loyalty and the stamper app is very easy to use.

July 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

July 2019

Creative alternative to traditional stamp and reward cards

Overall, a fun and creative way to offer customer incentives and encourage repeat purchases. Makes reward program slightly less boring.

Pros

I like the fun layout and design of the digital stamp cards and how it easily integrates into mobile wallets. I also like how you can remotely add stamps to a customers digital card directly from the web and the targeted location-based push notifications that allows us to target nearby customers and entice them to stop by. This encourages impulse visits/purchases with pop-up deals.

Cons

The customers reward accounts are not linked to any POS which can be a good and bad thing. This means you can send reward credit directly from the web to their account without any transaction taking place. However, it also means you first need their account information to add reward after purchase. Then you need to actually apply the reward to their account. If they allowed reward accounts to be linked to a specific credit or debit card, this would allow rewards to be automatically applied when they buy and makes it a seamless process. This also removes 2 steps from the whole process which saves employees time and reduce wait times for customers). This method is used by other reward service companies such as 'Thanx' reward app. I believe Loopy Loyalty can benefit from it as well.

June 2018

Stephanie from quirkyblogger, LLC

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2018

Exactly what I needed

I think it's definitely boosted my sales. It's also increased customer retention. In my business, customer loyalty requires work. This tool has definitely helped with that.

Pros

I was looking for a loyalty card program that was easy to use and didn't cost an arm and a leg. This fit the bill PERFECTLY. It's very easy to use (on both the owner and customer side), and it's quite reasonably priced, in my opinion. Their customer service people are readily available, if you need them, and they're super helpful. All in all, this is a good service for anyone looking for a simple, easy-to-use loyalty program.

Cons

You have to check to be sure it's asking for all the customer data. As an example, I didn't notice it was only asking for customer first names. So my first 25 customers have only their first names inputted. That makes it a little awkward when you're trying to figure out which Amy's card you're about to punch. Couple this with the fact you can't add to their data once entered (or at least I haven't figured out how yet), and it could potentially be a real mess. But that can be solved with a little more attention paid by the card owner. I don't know if it's a failure on Loopy's part so much as just a "Buyer, pay attention" kind of thing.

October 2017

kimberly from Grateful Beauties

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

October 2017

customer use is difficult and cumbersome and requires lots of explanation

more frustrations than benefits thus far. Suggested improvements on customer side would make this an awesome app.

Pros

I like all the features available to a business owner. It is a very valuable tool to separate yourself from the crowd.

Cons

The app needs pop ups instructing customers through sign up or a banner "To Finalize enrollments, click add button to finalize enrollment and add to your wallet". I should not have to send a video or instructional card which I am currently having to do to new customers. The link alone left most confused and only enrolled, not installed. Additionally, on iPhones you can not see the entire message when the phone is locked. If I click on the message the card opens up and you do not see the message on the card. The only way the customer can see the message is to click on the bottom left corner on the "I". This is not discoverable by most customers without instructions.......WAY to much effort on customer side. .....

Response from Loopy Loyalty

Replied October 2017

Thanks for the feedback Kimberly. Glad to hear you like all of the features Loopy Loyalty can provide you as a business owner. And thanks for letting us know your thoughts about Apple Wallet passes. While there might be a bit of an education aspect to get customer to install your card, we hope that it will continue to get easier with Apple Pay being even more widely adopted (and mobile wallet content being used even more). We'll also share your feedback directly with Apple and will continue to keep you posted on any future changes with Apple Wallet.

August 2017

Stephen from 147coach

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

August 2017

Loopy Loyalty is the penultimate personal user experience - and more!

Pros

When searching for ways to interact with my customers on a one-to-one or group basis, I am yet to come across a platform so easy and direct as Loopy Loyalty! The simple fact of sending a personalised message to a user couldn't be easier and the results couldn't be more rewarding for both my company or the customer receiving their latest reward/stamp. I also loved how I could personalise the stamps to make their fit my company brand and give it that extra luxurious touch!

Cons

There is very little I don't like about the product as it's efficientcy and power is everything I asked for. The only thing I have suggested to support is for the personalised name tag to be viewable on the pass and they replied immediately with a suggestion it maybe included in the near future! Thanks!

Response from Loopy Loyalty

Replied August 2017

Thanks for the review Steve!