About Loopy Loyalty


Loopy Loyalty is a cloud-based customer loyalty program solution for businesses such as restaurants, gyms, bars, coffee shops, fitness centers and massage parlors. The solution can be accessed via native mobile apps available for Android and iOS devices as well as desktop devices. Key features enable users to design digital stamp cards, manage transaction histories and export customer data. 

Loopy Loyalty enables small businesses to create digital stamp cards, which support single rewards or multiple rewards for customers. The solution offers a web tool which allows users to issue stamps to the customers from remote locations as well. Restaurants can further trigger notifications to the customers’ mobile device when they are close to a participating store.

Loopy Loyalty lets users track key business metrics to analyze the return on investment of each loyalty program. Business can also segment their customers and target them with specific deals based on their behavior. The solution supports Google Pay and Apple wallet to handle transactions.

Services are offered on per location monthly subscription basis. Customer support is available via online chat.



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Supported Operating System(s):

Web browser (OS agnostic)

36 Reviews of Loopy Loyalty

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(22)

4 stars

(10)

3 stars

(3)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 36 reviews

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October 2017

Christos from K. C. Trading ltd

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

October 2017

Great product!

Pros

The online platform is very easy to use and the stamper app works great and very easy to use. Customer support is great, very helpful and responds really fast to questions.

Cons

Per month for the "Growth" plan is too expensive. It would be great to have the "Growth" plan for half that price.

Response from Loopy Loyalty of PassKit Inc

Replied October 2017

Thanks for your review Christos! We're glad that Loopy Loyalty and the stamper app is very easy to use.

June 2018

Stephanie from quirkyblogger, LLC

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2018

Exactly what I needed

I think it's definitely boosted my sales. It's also increased customer retention. In my business, customer loyalty requires work. This tool has definitely helped with that.

Pros

I was looking for a loyalty card program that was easy to use and didn't cost an arm and a leg. This fit the bill PERFECTLY. It's very easy to use (on both the owner and customer side), and it's quite reasonably priced, in my opinion. Their customer service people are readily available, if you need them, and they're super helpful. All in all, this is a good service for anyone looking for a simple, easy-to-use loyalty program.

Cons

You have to check to be sure it's asking for all the customer data. As an example, I didn't notice it was only asking for customer first names. So my first 25 customers have only their first names inputted. That makes it a little awkward when you're trying to figure out which Amy's card you're about to punch. Couple this with the fact you can't add to their data once entered (or at least I haven't figured out how yet), and it could potentially be a real mess.

But that can be solved with a little more attention paid by the card owner. I don't know if it's a failure on Loopy's part so much as just a "Buyer, pay attention" kind of thing.

August 2017

Stephen from 147coach

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

August 2017

Loopy Loyalty is the penultimate personal user experience - and more!

Pros

When searching for ways to interact with my customers on a one-to-one or group basis, I am yet to come across a platform so easy and direct as Loopy Loyalty!
The simple fact of sending a personalised message to a user couldn't be easier and the results couldn't be more rewarding for both my company or the customer receiving their latest reward/stamp. I also loved how I could personalise the stamps to make their fit my company brand and give it that extra luxurious touch!

Cons

There is very little I don't like about the product as it's efficientcy and power is everything I asked for. The only thing I have suggested to support is for the personalised name tag to be viewable on the pass and they replied immediately with a suggestion it maybe included in the near future! Thanks!

Response from Loopy Loyalty of PassKit Inc

Replied August 2017

Thanks for the review Steve!

March 2018

Jami from Sparkle Seeds

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

March 2018

Amazing experience so far! My customers love it too!

I can track every item my customers buy and it is also a snapshot into my business and what I really love is how I can see just how many free pieces were given out because when it comes to tax time I have an accounting of it!

Pros

My favorite part is the tracking and seeing my numbers everyday and especially how many free pieces we've given away! That's powerful!

Cons

I don't like that the customer can't see exactly how many pieces they've bought to date. I have people who have purchased over 300 pieces but it always looks like they are on their first punch card and when you hit the I for info it only show number of rewards. Would be really nice to see actual number of stamps to date...I also don't care for waiting hours on end when you really need technical help - would be so wonderful to get a live person the very moment you need one...

March 2018

Cat from Eyecare Plus Limited

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

March 2018

Easy to use and our customers appreciate the system

Customers consume 10-20% more from the previous.

Pros

Customers do not need to take out a traditional card to have the stamp. They feel our company is willing to use updated technology. Our company image get a good impact with this system.

Cons

The system was updated to this new version so rush and no backing up the data ... We need the customer to start a new log-in and all the old stamps were gone...we have to add the stamps for every customers... just don't want it happened again... I thought, any updates, should not make the data start from zero...

October 2017

kimberly from Grateful Beauties

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

October 2017

customer use is difficult and cumbersome and requires lots of explanation

more frustrations than benefits thus far. Suggested improvements on customer side would make this an awesome app.

Pros

I like all the features available to a business owner. It is a very valuable tool to separate yourself from the crowd.

Cons

The app needs pop ups instructing customers through sign up or a banner "To Finalize enrollments, click add button to finalize enrollment and add to your wallet". I should not have to send a video or instructional card which I am currently having to do to new customers. The link alone left most confused and only enrolled, not installed. Additionally, on iPhones you can not see the entire message when the phone is locked. If I click on the message the card opens up and you do not see the message on the card. The only way the customer can see the message is to click on the bottom left corner on the "I". This is not discoverable by most customers without instructions.......WAY to much effort on customer side. .....

Response from Loopy Loyalty of PassKit Inc

Replied October 2017

Thanks for the feedback Kimberly. Glad to hear you like all of the features Loopy Loyalty can provide you as a business owner. And thanks for letting us know your thoughts about Apple Wallet passes. While there might be a bit of an education aspect to get customer to install your card, we hope that it will continue to get easier with Apple Pay being even more widely adopted (and mobile wallet content being used even more). We'll also share your feedback directly with Apple and will continue to keep you posted on any future changes with Apple Wallet.

January 2019

Kari from Sweet soles

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

January 2019

I love that it is a card in apple pay

It's a little hard to get customer service. They do have some pretty good tutorials.

Pros

It was incredibly easy to set up for the business

Cons

It was confusing how to get it to the customer. But, i wasn't familiar with apple pay at all. Once i tried it, it was really easy!

May 2018

kim from heurekalabs

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

May 2018

very easy to set up, benefits to the business owner and easy to uses

convenience, great experiences to business owners and to users.

Pros

What I like most about Loopy is that it allow business to connect with customers without app development required. We can notify customers of a specific promotion with text messages.

Cons

What I dislike about Loopy is that the setup process does take time to be complete. It is great that we can customize our stamp page but there is some restrictions and difficulty while doing it.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Solid platform, easily adopted

NOC had 6 coffee shops across HK and wanted to gain better insights from the loyalty card program we were running. Within a couple of months we have a clearer picture on how many new vs regular customers we have, how often the later are coming and who our super users are.

Pros

- Intuitive to use
- Clear reporting dashboard
- Easy for customers to download and use
- Wallet integration is a winner

Cons

- Not that much flexibility to customise without developer work

March 2018

Scott from Brick House

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Great experience it's easy

Pros

It's easy to use and draws more customers in The shop they love the fact that they can earn rewards as they spend their hard earned money they get credit back for shopping with us it's user-friendly and fast to access

Cons

The shop they love the fact that they can earn rewards as they spend their hard earned money they get credit back for shopping with us it's user-friendly and fast to access

October 2017

Billy from Bojangles Coffee House

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Best loyalty platform for small businesses

Pros

Outstanding customer service. The team are very quick to respond to questions and go the extra mile to make the platform easy for us to integrate in our business

Cons

Having the option to send notifications at a time in the future would be a welcome addition, as this will aid us in sending more promotions to our customers

Response from Loopy Loyalty of PassKit Inc

Replied October 2017

Thanks for the feedback Billy! Very happy to hear that Loopy Loyalty is helping your business.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

Love the futuristic concept. Only downside is older customers tend to not know how to work it.

Pros

I love that it's a such a cool concept. People are really impressed when I check them out and add stamps. Plus I can sit down and remotely add stamps to lucky random customers through out the day.

Cons

I wish there were a back office option within the app. That way I could either stamp someone or look up there card and have my dashboard etc. on the app.

March 2018

Clarissa from Aroma DiRoma

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

March 2018

Loopy Loyalty is awesome!

Our company is able to issue stamps/rewards and send push notifications to customers.

Pros

It is easy for customers and also fun. The setup is super simple, and people like that they don't have to add an app to their phone.

Cons

There is no helpline number to call. Although there are minimal problems, it would be convienient to have a number to call in case of emergency. :)

March 2018

Rebecca from Retail organization

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

March 2018