# Medallia Experience Cloud vs SurveyMonkey - 2026 Comparison - Software Advice > Medallia Experience Cloud vs SurveyMonkey - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/customer-loyalty/medallia-profile/vs/surveymonkey --- [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / Medallia Experience Cloud vs SurveyMonkey Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 23, 2026 # Medallia Experience Cloud vs. SurveyMonkey: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 23, 2026 # Medallia Experience Cloud vs. SurveyMonkey: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/customer-loyalty/medallia-profile/) [Medallia Experience Cloud](https://www.softwareadvice.com/customer-loyalty/medallia-profile/) 4.5 [(33)](https://www.softwareadvice.com/customer-loyalty/medallia-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Medallia Experience Cloud Based on 33 reviews - Top use cases: Customer Satisfaction (15%), Survey (12%) and Customer Experience (9%) 80% of users recommend this product [](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10462)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Starting Price $30.00per month Free trial Free version Pros: - Ease of Use - Data Collection Cons: - Pricing - Question and Answer Who uses SurveyMonkey Based on 10462 reviews - Popular among: Small businesses - Most common industries: Health & Medicine (13%), Education & Learning (12%) and IT & Software Development (11%) - Top use cases: Survey (16%), Customer Experience (6%) and Customer Satisfaction (5%) 81% of users recommend this product [](https://www.softwareadvice.com/customer-loyalty/medallia-profile/) Medallia Experience Cloud 4.5 [(33)](https://www.softwareadvice.com/customer-loyalty/medallia-profile/reviews/) [](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) SurveyMonkey 4.6 [(10462)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 33 reviews Ease of use 4.5 Value for money 4.4 Customer support 4.3 Functionality 4.4 4.6 Based on 10,462 reviews Ease of use 4.6 Value for money 4.4 Customer support 4.3 Functionality 4.5 ## User interface * * * ## Key features Features selected based on 10,495 reviews from NPS * * * Customizable Questions N/A Customizable Templates 5.0 Data Analysis Tools 5.0 Data Import/Export 4.0 Drag & Drop N/A Email Marketing N/A Customizable Questions 4.6 Customizable Templates 4.4 Data Analysis Tools 4.2 Data Import/Export 4.3 Drag & Drop 4.8 Email Marketing 4.3 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ SlackNot enough reviews ](https://www.softwareadvice.com/remote-support/slack-profile/)[ Marketo EngageNot enough reviews ](https://www.softwareadvice.com/marketing/marketo-profile/)[ Salesforce Sales CloudNot enough reviews ](https://www.softwareadvice.com/product/2764-Salesforce/) [ Microsoft ExcelIntegration rated 4.7 from 21 reviews ](https://www.softwareadvice.com/productivity/microsoft-excel-profile/)[ SlackNot enough reviews ](https://www.softwareadvice.com/remote-support/slack-profile/)[ ZapierNot enough reviews ](https://www.softwareadvice.com/cloud-management/zapier-profile/) ## Reviews * * * Ryan A.Senior Reports AnalystHuman Resources, 5001-10000 employees "Due to data privacy and system limitation, sometimes, it doesn't show some data views that we need such as NPS scores per recruiter." Jun 18, 2024 TS Travis S.Mobile ExpertTelecommunications, 5001-10000 employees "I feel like the surveys can be a little too vague sometimes, making it difficult to accurately describe the events of their visit pertaining directly to my performance." Jul 10, 2021 Ashley G.HR ManagerMaritime, 51-200 employees "SurveyMonkey offers a wide variety of question types and formatting choices, making it easy to design surveys for virtually any purpose, from employee engagement and customer feedback to event registrations and market research." May 19, 2026 Parker W.TeacherEducation Management, 201-500 employees "Some of the cooler features feel locked away unless you pay for the higher plans, which can be annoying if you just want to add a bit more customization or get deeper insights without upgrading." Apr 27, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Guusto vs Medallia Experience Cloud](https://www.softwareadvice.com/hr/guusto-profile/vs/medallia/)[Kangaroo vs Medallia Experience Cloud](https://www.softwareadvice.com/contest/kangaroo-profile/vs/medallia/)[UmfrageOnline vs SurveyMonkey](https://www.softwareadvice.com/compare/157864-surveymonkey/vs/449992-Enquetes-Maken/)[Google Forms vs SurveyMonkey](https://www.softwareadvice.com/forms-automation/google-forms-profile/vs/surveymonkey/) Medallia Experience Cloud vs SurveyMonkey - 2026 Comparison - Software Advice