Okendo

RATING:

4.9

(187)

About Okendo

Okendo is a suite of integrated marketing products that brands use to drive sales, build trust, and maximize customer lifetime value. Okendo's products include customer ratings and reviews, UGC (user-generated content), and Q&A tools. Okendo gives brands the tools to create a more powerful and interactive customer experience by allowing them to engage with their customers directly. It allows for a more personalized experience by giving customers an opportunity to voice their opinions on their experiences with your brand. This helps build trust between your company and consumers, which leads to increased sales.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Okendo Pricing

Okendo is offered across five pricing plans, outlined below. A 14-day free trial is available. Essential: $29 per month Growth: $99 per month Power: $299 per month Advanced: $499 per month Enterprise: Please contact Okendo directly for pricing information.

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Not Available

Okendo rewards
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Okendo Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Okendo

1 - 5 of 186 Reviews

RACHEL

Retail, 1 employee

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2024

Okendo Review: The Best Review Platform Around

User Profile

Scott

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2020

Reviews and Posting Made Easy

One stop shop for all of our reviews. Also the syndication of reviews across all of our sites is also extreamly helpful!

PROS

Social validation is key so the Okendo system really helps us grab reviews from our committed clients

CONS

The system doesnt have a free option so you need to have some level of business before you want to get started

Reason for choosing Okendo

The syndication is extreamly powerful.

Reasons for switching to Okendo

When we moved to Shopify this was the system that the head office wanted us to migrate to

Julie

Apparel & Fashion, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Okendo Reviews

We had a great experience with Okendo and now that is it set up, the reviews are pouring in. Love that it doesn't take maintenance. It just works

PROS

Okendo was easy to install on our website & add to our Google Shopping feed. Customers respond to the review emails, we don't even have to offer them a discount. The review emails are easy for the customers to use & upload their own photos of the products. Love that set-up wasn't complicated - it just works

CONS

Okendo just added reporting, a feature we appreciate now, but wasn't available when we launched. We'd love if Okendo would incorporate directly with Freshdesk - our customer service app

Reason for choosing Okendo

We chose Okendo because they were in our price range & Okendo doesn't charge by email sent. That was a big factor. Also, we didn't need all the integrations more expensive review companies offered. We just wanted a reviews app for our website that would email customers asking for a review

Reasons for switching to Okendo

We wanted a more robust reviews app that could email customers asking them to leave a review

Warren

Retail, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2020

Mixed So Far - Missing Some Functionality Other Providers have

Very Average.

PROS

Onboarding was solid / tools were strong and well designed Support was there when required

CONS

I dont like the non-email integration - opens another window I dont like the non integration online - opens another window. - These 2 features are ones we need ASAP - otherwise might have to move.

Reasons for switching to Okendo

Yotpo started to get very expensive

Brandon

Apparel & Fashion, 201-500 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed February 2024

Decent app that gets the job done

Overall pretty good app that's probably the best on market and satisfies our needs.

PROS

Speed - easily the most visually pleasing the easily intregratable widget to add to our product/collection/site pages.

CONS

No ability to set notifications for negative reviews, have to manually search them. Would like to see some improvement here so we can catch and handle negative experiences faster.

Reason for choosing Okendo

Pricing was the main choice, and Okendo was recommended by other industry professionals.

Reasons for switching to Okendo

Pricing and Yotpo was slower to load on site.