Preferred Patron Loyalty
About Preferred Patron Loyalty
Preferred Patron Loyalty Pricing
Standard Edition: $59.95/mo Premium Editions start at $129/mo.
Starting price:
$149.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Preferred Patron Loyalty
1 - 5 of 98 Reviews
Fabricio
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Excellent software
What I like about this program is its low price, it is very powerful and easy to use, it allows you to do SMS campaigns and we benefit in sales.
CONSI am very grateful to this program has helped me to raise my sales, the only thing I can criticize is that my clients have told me that on occasion is slow the program.
Vendor Response
Good News! Our techs were able to identify your modem simply needed a reboot. Modems can sometimes get fouled up and experience less than satisfactory WiFi performance. A reboot often resets it back to normal operation. If the problem persists, we suggest you contact your Internet provider.
Replied May 2018
Alan
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
I've been a client of Preferred Patron for a few years now, I have always had a positive experience.
We are very happy with all of the features that Preferred Patron offers, they are up to date with current trends in marketing solutions, they offer excellent help and suggestions and work with you one on one if you should need it. Preferred Patron allows for us to offer discounts of services and product to those who are supporting our business and weed out those who just want the "cheapest" price at the time. Preferred Patron also allows us to reward people with additional and unique services that they might not otherwise try. The automation aspect is particularly useful allowing me to focus my attention elsewhere. Our clientele routinely receive their automated email and call the office to schedule, at least 65% end up with an additional product or service with little or no additional direct effort on our part! My employees that utilize the system every day find that it is very quick and easy when assisting our clientele, they are also able to easily converse with them to set up goals to reach their next reward. Most common things that we utilize include: Rewards Program (obviously), referral program, reminders, raffles and surveys. The text messaging is also very helpful and used very frequently. Preferred Patron had really made a positive difference in my business and I couldn't imagine having to do with out it.
CONSI can't really think of any cons to speak of... if I have to say something it would be keeping up with all of the new innovative features that get added.
joe
Food Production, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
It is a good software to track and collect customer info
The system is easy to install and use. We easily trained the staff and implemented in our standard daily operations
CONSWe believe it is slightly overpriced for just a software use and gathering customer information. We can do it in an Excel format .
Vendor Response
Thank you for your feedback, Joe. I have good news to share. We have now introduced new price plans and packages, starting as low as $59.95/mo. We would be happy to re-align you into a program that's more suitable to your needs and budget!
Replied May 2021
Tammy
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
PPL REVIEW
We feel the PPL program helped build our business in a matter of just a few years which enable us to be able to retire and that is why we are closing down the app.
PROSThe ease of usage for management and for our customers is really what sets PPL apart. The customer service is excellent as well.
CONSThe tablets were the only problem we encountered but customer service was very prompt to get new ones to us asap.
COURTNEY
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Operations Director
Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.
PROSI used to use a loyalty program that sent customer rewards via direct mail. Before deciding to sign up with Preferred Patron I was concerned about migrating to an entirely electronic based rewards program. My primary concern was that the direct mail our customers were receiving in their mailboxes weekly was driving their shopping frequency. After seeing a very personalized demo and realizing how helpful the team at Preferred Patron is I decided to go with Preferred Patron as our loyalty program. The onboarding process was simple and painless. They migrated our list from our last program into theirs very easily. Once our list was live I was walked thru basic training. Including the steps of creating a personalized automatically generated monthly email my customers receive telling them how many points they have. It has not decreased the shopping frequency at all, in fact, our frequency has increased because we are able to target specific customers categories and create targeted marketing campaigns. This system is so much easier than our last loyalty program. Our customers love that they do not have to keep track of paper cards and they can access their points when they are ready to make a purchase. The customer kiosk is easy to use for existing customers and makes it very easy to capture new customers right at the point of purchase in one step.
CONSI have not come across anything that has caused us issues.