Preferred Patron Loyalty

RATING:

4.9

(105)

About Preferred Patron Loyalty

Preferred Patron is a customer loyalty and engagement program designed for companies of all sizes that offers incentive promotions, visitor loyalty management, multi-channel marketing and gift card management functionalities within a suite. The solution is available as a SaaS/Cloud-based program and features a cross-device support, including mobile access. Preferred Patron features an incentive promotions module that enables users to manage different types of promotions such as cash backs, appreciations, recognitions, referrals and mystery awards. In addition to this, users may roll out a kiosk-based visitor engagement solution, where they can incentivize customers visiting their stores, operate a sophisticated POS-like interface, to incentivize customers based on thei...

Preferred Patron Loyalty Pricing

Standard Edition: $59.95/mo Premium Editions start at $129/mo.

Starting price: 

$149.00 per month

Free trial: 

Available

Free version: 

Not Available

Square POS Integration
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Preferred Patron Loyalty Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Preferred Patron Loyalty

1 - 5 of 106 Reviews

User Profile

Fabricio

Verified reviewer

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Excellent software

PROS

What I like about this program is its low price, it is very powerful and easy to use, it allows you to do SMS campaigns and we benefit in sales.

CONS

I am very grateful to this program has helped me to raise my sales, the only thing I can criticize is that my clients have told me that on occasion is slow the program.

Vendor Response

Good News! Our techs were able to identify your modem simply needed a reboot. Modems can sometimes get fouled up and experience less than satisfactory WiFi performance. A reboot often resets it back to normal operation. If the problem persists, we suggest you contact your Internet provider.

Replied May 2018

Melody

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Customized for our use.

It has been absolutely wonderful. Best customer service of anyone we work with. The program rarely has any problems or glitches. Runs very smoothly. I would love for it to work with Salesforce as an api.

PROS

The fact that they worked with me to customize the program to work with our free clothing program at the charity. Instead of earning points we are able to give our families points and the can then use the to shop for clothing. Each point equals a dollar so we can also quantify the value to our families. This is really backward for a loyalty program but it was exacly what I was looking forward and the made it happen. The absolute best thing is the customer support they have. [sensitive content hidden] is fantastic and responds within minutes, solves the problems and allows us to continue serving our clients.

CONS

I think some of the reports are difficult but that may be because we are using it in a way that is not the way the program was desgined.

joe

Food Production, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2018

It is a good software to track and collect customer info

PROS

The system is easy to install and use. We easily trained the staff and implemented in our standard daily operations

CONS

We believe it is slightly overpriced for just a software use and gathering customer information. We can do it in an Excel format .

Vendor Response

Thank you for your feedback, Joe. I have good news to share. We have now introduced new price plans and packages, starting as low as $59.95/mo. We would be happy to re-align you into a program that's more suitable to your needs and budget!

Replied May 2021

Brian

Cosmetics, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Works great for my business

PROS

Customers love the loyalty program, works great for my business

CONS

Nothing as of now it's great. I love the program

John

Retail, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Very reputable Company

My overall experience with Preferred Patron has been exceptional. Their Customer Service Rep is [sensitive content hidden] . [sensitive content hidden] has always been my go-to person if I have a question or need help making changes in the program. He is pleasant to deal with and efficient at what he does. [sensitive content hidden] is a great asset to Preferred Patron.

PROS

I have used Preferred Patron for my Loyalty Rewards program since October 2017. It is a great system and a program that I use every day. The program is easy to use and explain to customers. I cannot say enough good things about the program and the company.

CONS

Nothing that I can think of. Preferred Patron has provided everything I can expect from them and the software.

Reason for choosing Preferred Patron Loyalty

I liked what they offered, and at a reasonable rate.