--- title: "Preferred Patron Loyalty Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Preferred Patron Loyalty. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Preferred Patron Loyalty is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-loyalty/preferred-patron-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / [Preferred Patron Loyalty](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/) / Preferred Patron Loyalty Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/alternatives/) # Preferred Patron Loyalty User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 109 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 5.0/5 - Value for money: 4.9/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 102 reviews (94%) - 4 stars: 6 reviews (6%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It excites customers to earn points towards discounts or prizes, and we are able to then continue to build a relationship with the customer. - They are very patient with explanations of the system that even a low tech person like myself can understand. - The fact that they worked with me to customize the program to work with our free clothing program at the charity. ### Most mentioned cons - difficulty of creating newsletters, they were not flexible inworking with our needs. ## Preferred Patron Loyalty customer reviews Showing reviews 1-25 of 109 (page 1). ### Highly Recommended - Overall rating: 5/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Fantastic experience. Nothing too much trouble for the team, came back to us very promptly with answers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been using Preferred Patron for a number of years and it has been an excellent service for our customer retention. [sensitive content hidden] and team went above and beyond for us and I cannot recommend them highly enough. #### Cons We have not had a bad experience in the past number of years using the Preferred Patron service. [sensitive content hidden] and team have been excellent. --- ### Preferred Patron is my BIGGEST Marketing Tool - Overall rating: 5/5 - Reviewer: Amanda M. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered The program itself is great, but the customer service sets this company apart from the others. I cannot say enough how thankful I am to have chosen to work with Preferred Patron and I KNOW that decision is largely based on my overall experience with [sensitive content hidden] and [sensitive content hidden]. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This program is an invaluable tool for my business. Not only am I able to market to my customers, I am able to track their in-store activities and purchases to then market the appropriate services or products for each individual. With over 10,000 members in my customer loyalty program, we have had an overwhelming positive response to the program itself. It excites customers to earn points towards discounts or prizes, and we are able to then continue to build a relationship with the customer. It allows for more interaction with staff and more possibility of a positive customer experience. #### Cons Any issues I come across, are quickly and properly addressed by [sensitive content hidden] or [sensitive content hidden] . Their response time is amazing, even on weekends or holidays. With such a customizable program, I sometimes forget how to do something. Whenever I have had a question, Matt has responded with easy to understand, step by step instructions. He also follows up to be sure I was able to accomplish what I was having trouble doing. #### Reasons for choosing Preferred Patron Loyalty We were considering three different companies but I only remember the name of one (it was over 8 years ago now). We scheduled a demo with [sensitive content hidden] and the program and his assurances that we could make a great solution for our business sold us. --- ### We switched away from them - Overall rating: 2/5 - Reviewer: Michelle T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. grumpy and condescending #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros nothing really at all. At first they were helpful, but then... #### Cons difficulty of creating newsletters, they were not flexible inworking with our needs. --- ### Awesome Loyalty rewards software - Overall rating: 5/5 - Reviewer: Rick H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have had the pleasure of working with Preferred Patron for 6+ years. [sensitive content hidden] has been our contact support person from day one. [sensitive content hidden]was always very helpful and patient. [sensitive content hidden] was generous with his time and would offer us better ways to find solutions that we were seeking. Preferred Patron has provided us with top-notch service! Our requests were always answered immediately and resolution close behind from either [sensitive content hidden] or his team. The Preferred Patron Platform is very user friendly, and its capabilities are extensive, from simple emails and texts to raffles and coupons. Of all the vendors we’ve worked with, they are our “Preferred”. #### Cons Do not have any negative things to say about the software or support. #### Reasons for switching to Preferred Patron Loyalty Much more powerful and user friendly software. --- ### Top value for great service: A gem - Overall rating: 5/5 - Reviewer: Aaron D. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Great. Has been the implementation of this program much easier and cheaper than doing it ourselves. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Initially I was drawn to the value and the fact that they gave us the API. Their software wasn't invasive and was easy to implement. However we have used the customer support system a great deal since purchase to help us with any kinks or understanding. The support staff was always immediate to respond and extremely helpful. At no extra cost the fact they offer such gr at lifetime care at such a great cost is a blessing in todays marketplace. #### Cons The help pages could do with some help for the operating side. It would help me clean us things quicker without having to bother the support. #### Reasons for choosing Preferred Patron Loyalty Price and access to the code so that we could have better control. --- ### A+ Service - Overall rating: 5/5 - Reviewer: Anita L. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Preferred Patron has been excellent. The platform is intuitive and easy to use, the team is responsive and great to work with, and the email tool fits our needs perfectly. From setup to day-to-day use, everything has been smooth and reliable. We couldn’t be happier #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve had such a great experience with Preferred Patron. The platform is easy to use, the team is fantastic to work with, and the email tool is exactly what we needed to connect with our customers. It’s been the perfect fit for our business. #### Cons The reporting is solid, but we’d love to see even more advanced analytics in the future. Other than that, nothing. --- ### Preferred Patron Has Positive Impact - Overall rating: 5/5 - Reviewer: Jennie M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered "I have been a customer of Preferred Patron for over 10 years. The connection the program has created between my business and my customers is fantastic. We have many seasonal customers who have commented that they appreciate receiving our emails when they are not in our area as a way of keeping up with news. This also keeps our business front of mind when they return to our area for the summer. Our customers who are here year round love taking advantage of the points program and, I believe the program has had a significant positive impact on customer loyalty. The support team at Preferred Patron is very friendly with prompt response times. They are very patient with explanations of the system that even a low tech person like myself can understand. I highly recommend this loyalty program and the team at Preferred Patron." #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up and use. Customizable to my needs. Ongoing technical support was always prompt and friendly. #### Cons Nothing to note at this time. Preferred Patron has had a positive impact on my customer loyalty base. --- ### Thank You, Preferred Patron! - Overall rating: 5/5 - Reviewer: Danell P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company. When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations. Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company. #### Cons The tablet interaction with software isn't working like I had anticipated. --- ### Excellent software - Overall rating: 5/5 - Reviewer: Fabricio G. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like about this program is its low price, it is very powerful and easy to use, it allows you to do SMS campaigns and we benefit in sales. #### Cons I am very grateful to this program has helped me to raise my sales, the only thing I can criticize is that my clients have told me that on occasion is slow the program. #### Vendor response Good News! Our techs were able to identify your modem simply needed a reboot. Modems can sometimes get fouled up and experience less than satisfactory WiFi performance. A reboot often resets it back to normal operation. If the problem persists, we suggest you contact your Internet provider. Replied May 2018 --- ### API integration flawless and works great! - Overall rating: 5/5 - Reviewer: Kelly G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered We wanted to give our customers a easy way to review their earned points and super simple one click way to redeem their points... this was accomplished flawlessly using the Preferred Patron solution! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most awesome part of the API integration was quick to market, it actually only took our developer 6 hours to implement and have a working demo... if fact they didn't have one feature and the Preferred Patron developer turn around a new API for us to integrate with in mere hours! They are very easy to work with and the API documentation is very well documented and easy to follow... it made our job super easy to launch and didn't encounter any bugs with their API's or missing info in the docs... great job guys! #### Cons None, the API preformed exactly as we needed and worked great. --- ### A “must-have” for every retail store - Overall rating: 5/5 - Reviewer: Jeff S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Our loyalty program has been one of the biggest factors in the growth of our new retail store. Now with COVID, we were closed for over a month. Being able to communicate with our loyalty members allowed us to do thousand of dollars in sales while closed that wouldn’t have happened otherwise. We consider this program a required cost of doing business, and one that more than pays for itself. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to automate marketing and rewards. Ability to easily sign up and regularly communicate with customers. #### Cons Would love to be able to edit and send marketing emails from my iPad! I rarely use my laptop anymore so this would definitely help better manage my time. Also the ability to schedule multiple marketing emails at a time would be helpful. #### Vendor response Thank you Jeff. We appreciate your feedback. We are actively enhancing the capabilities of our iPad compatible tools and will keep you posted on that. Regarding being able to schedule multiple marketing emails, this capability does exist today. Your account representative will contact you show you how to accomplish that! Thank you again. Replied September 2020 --- ### Excellent Customer Service - Overall rating: 5/5 - Reviewer: Paula H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been a Preferred Patron Customer for over a decade. They’ve always provided me with excellent service. They’re professional, efficient, courteous and accommodating. #### Cons I wish it integrated with Clover POS, but have found a work around --- ### Customer support is amazing for this product - Overall rating: 5/5 - Reviewer: Laurie E. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Customers love free stuff, Preferred Patron helps us help them and not lose money. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Even though it was not the easiest for me, as a non-technical person to learn, once [SENSITIVE CONTENT] with customer service walked me through it, I felt much more confident and I really liked the product. It's easy for our customers to use and that is the most important factor. #### Cons No negatives, once you learn how to use the program, it's pretty easy. --- ### Powerful and flexible loyalty and reward platform - Overall rating: 5/5 - Reviewer: Giles N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent experience to date from a technology and support stand point. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Highly flexible and configurable platform with ease of integration through powerful API. Customer focussed support and account team willing to go the extra mile. We have integrated the platform for multiple clients and it has been well received. #### Cons None to report with the platform and from our clients --- ### This is a very user friendly and effective software to help keep track of our clients - Overall rating: 5/5 - Reviewer: Donna D. - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered To be able to keep track of our clients on the last time they have been in our office #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the verifying e mail toggle to make sure that the clients have given us a good email address. #### Cons the birthday and miss you points we have set up does not always work. I have to make sure I click the correct points in 2 different places to make sure that the points take effect #### Vendor response Hello Donna. Thank you for your feedback. We're glad to hear, after a solid 2.5 years on our system, that it continues to demonstrate value to your business. Good News! I was able to quickly identify the problem you are experiencing with automatic point credits and applied the necessary changes to your account to make all that work! Going forward, any point credits associated to any of your campaigns will automatically deposit to the members accounts! (This was simply as setup parameter not being enabled on Birthday, Anniversary and Miss You campaigns in your account.) Thank you again The Preferred Patron Staff Replied April 2018 --- ### Works great for my business - Overall rating: 5/5 - Reviewer: Brian A. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customers love the loyalty program, works great for my business #### Cons Nothing as of now it's great. I love the program --- ### Best in the Market!! - Overall rating: 5/5 - Reviewer: Carlo C. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered We were struggling to find a cost effective way to distribute promotions without incurring excessive advertising costs. We can now offer our customers controlled promotions at different levels based on data that's being collected from our customers without any extra effort from us. Our customers are doing the work for us and bringing the data to us... The software does the rest!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is many levels deep and is easy to use at every level. Whether you're an end user, cashier or system administrator you have easy access to the all the information you need. In addition to this if there are ever any problems you need only call and the friendly staff at Preferred Patron will always come through with a fast and effective solution. Our business has grown as a direct result of this software and we have seen an immediate return on our investment. We can now cater better to our loyal customers with customized promotions that make them feel unique to our business. I would strongly recommend this software to anyone looking to improve their customers experience!! #### Cons Nothing comes to mind. We are very happy. --- ### Service, Options, and Professional - Overall rating: 5/5 - Reviewer: John H. - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered The staff at Preferred Patron is second to none! They are always available even during evening and weekend hours. They all have such a strong knowledge of the software and it's capabilities that calling in for help is quick and easy. They all have the ability to demonstrate and suggest ways to better use the tools available and drive profits to our bottom line. Selecting Preferred Patron as our loyalty program partner was absolutely one of our best business decisions this year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software allows you so many options for promotion that your customers always feel like something new is coming at them. The ability to design for each of our 11 locations, yet keep core promotions running simultaneously has been a key to our sales growth. #### Cons I have not experienced any "cons" with Preferred Patron --- ### The Preferred Patron Loyalty Program is Perfect for Us! - Overall rating: 5/5 - Reviewer: Bryan S. - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered Two years underbelt and I'm still very satisfied! I operate a small chain of self-serve yogurt cafes with two check-out registers at each store. I had originally thought about a tablet system by Belly. I see it in use a 7-Eleven. However, I wanted a spend based system instead of a visit based "check-in" style solution, as I believe a family of 5 deserves more credit than a individual customer, so a "check-in" based solution would not work that well for us. I was initially hestitant about using a cashier facing system. I was concerned that our lines would get backed up if we had to spend time enrolling new customers, as we often have a line out the door. Let me tell you, with this program I quickly learned this was not an issue at all. New customers are simply handed a new card, which we swipe for points immediately on their first visit. Customers earn points based on purchases but cannot redeem those points until they first activate their card online, providing name, email, and phone, either from home or using our in-store customer tablet! There's even a nice "reminder" sticker on the face of the cards, with all necessary directions for activation on the web! The program runs on a tablet, so it takes little counter space, and it's quick and simple for our cashier's to apply customer points based on sales. Another aspect I really appreciate is the ability to process Gift Cards (at no extra cost) using this system. No more tracking partial balances for paper certificates in a hand written notebook! I can't say enough about this system and the support that has comes with it. It works flawlessly and efficiently! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Patron Flex is FANTASTIC! - Overall rating: 5/5 - Reviewer: Melissa G. - Product usage: Used unspecified for unspecified - Reviewed: June 2010 - Review source details: This review was submitted organically. No incentive was offered We wish we would have found these guys soooner! They have given us support, ideas, and excellent customer service. When we first set it up, they took all the time we needed to answer questions and help us implement the program exactly how we wanted it. and designing it to fit our unique needs. The program is effortless, effective, and powerful. We can't say enough good things about what this company and its product have done for us. We'll never use anything else. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Before we found Preferred Marketing's "Patron Flex" system, we were spending $400-$600 PER MONTH with a loyalty system that was slow and cumbersome. Now, for a fraction of the price, we have information at our fingertips. We can implement programs and promotions with a few simple keyboard strokes. Our customers always know how many points they have and what rewards they're eligible for. We don't have to depend on the postal system to mail birthday cards or updates. "Patron Flex" is a fantastic system invaluable to our marketing and overall success. #### Cons None. On an extremely rare occasion, I've had to ask a question after regular business hours, and the contact is made through e-mail rather than a person-to-person conversation. While I always prefer direct human contact, the e-mail method works well with quick and accurate answers to my inquiries. --- ### University of Wyoming Athletics Student Rewards Program - Overall rating: 5/5 - Reviewer: Abigail G. - Product usage: Used unspecified for unspecified - Reviewed: February 2011 - Review source details: This review was submitted organically. No incentive was offered This program has been great for our rewards program for our athletics events. We have seen a great increase in our student attendance and accredit that to our rewards program. This wouldn't be possible without use of Preferred Market Solutions. It has been a great product and very easy to use. I would highly recommend it to anyone! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros We were looking for a program to fit our unique plan to reward our students for attending our athletics events. We wanted to reward our students with a points program that would allow them to redeem their points as a gift card at a local sponsor that sells University of Wyoming merchandise. Preferred Market Solutions was very helpful in setting up the program and making sure it it went off without a hitch. We had little knowledge on what we were doing prior to working with them and have had no problems with our Rewards Program. We are able to print off reports, change point values depending on the event and prevent students from swiping their card more than once at each event. Each of our student workers have been able to work with the program and it is essentially fool-proof as nothing can be done that can't be fixed. It is a great program and has been perfect for our needs! #### Cons We haven't had any problems with the product. --- ### BEST loyalty software/program available.Outstanding marketing capabilities! Extremely BENEFICIAL! - Overall rating: 5/5 - Reviewer: ASHLEY B. - Product usage: Used unspecified for unspecified - Reviewed: October 2012 - Review source details: This review was submitted organically. No incentive was offered Cannot articulate enough the ease of use and integration for us into our business, especially because we are not the typical industry that offers a loyalty/reward program. This software and design of the Preferred Patron program allows us to set the standard for customer loyalty rewards in the auto repair industry. The benefits continue to grow as we use the program and develop it more and more. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros -Customer Service is incredible. I have never experienced such great & reliable service. -Our account manager was very knowledgable & helpful by working with us through the entire development of our loyalty program. -Software is extremeley user friendly and easily customizable to fit our business. -Training and support is extremely informational and allows an easy integration into our standard operating procedures. -There are endless marketing possiblities with this software and our customer's response is overwhelmingly positive. #### Cons - The only con would be that my lack of knowledge in developing a loyalty/reward program made it difficult to create the reward list. Our account manager was successful in not only walking us through using the program but also assisted in developing our reward schedule and promotional ideas. --- ### Our Patients Love Patron Flex - Overall rating: 5/5 - Reviewer: Leighann J. - Product usage: Used unspecified for unspecified - Reviewed: March 2012 - Review source details: This review was submitted organically. No incentive was offered Our experience with Preferred Patron has been fantastic. Their customer service and support is unmatched. We've never had a question or request that wasn't addressed promptly. It's made our Alvetro Ortho Rewards program the talk of the town. We love this program! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Prior to implementing the "Patron Flex" system, we gave wooden nickles to our orthodontic patients which could be redeemed in our office for rewards. Patients often lost the nickles, and it was difficult to track whether patients had received and redeemed them. With Patron Flex, our patients have no worry of losing their earnings, and we love having the ability to track points earned and redeemed, as well as easily recognize patient birthdays and anniversaries. Many similar programs targeted to orthodontists require patients to redeem points online, taking away the personal aspect of a patient stopping by our offices to pick out the reward they've been saving for. Preferred Marketing Solutions has been fantastic every step of the way. Training our staff to use the program was a breeze, and being able to customize the system for our purposes has been easy and invaluable. #### Cons Absolutely none! --- ### It is a good software to track and collect customer info - Overall rating: 4/5 - Reviewer: joe t. - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is easy to install and use. We easily trained the staff and implemented in our standard daily operations #### Cons We believe it is slightly overpriced for just a software use and gathering customer information. We can do it in an Excel format . #### Vendor response Thank you for your feedback, Joe. I have good news to share. We have now introduced new price plans and packages, starting as low as $59.95/mo. We would be happy to re-align you into a program that's more suitable to your needs and budget! Replied May 2021 --- ### Awesome product, unbeatable price. - Overall rating: 5/5 - Reviewer: Jim A. - Product usage: Used unspecified for unspecified - Reviewed: July 2009 - Review source details: This review was submitted organically. No incentive was offered I would recommend this program for any business that is looking for growth and wants to retain the clients they have. We finaly have a reason for them to come back to us. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Automated email reminders keep you in front of your customers. Easy to track customer's points and redemptions. The gift cards work great for policy and goodwill adjustments. We even gave a few out during Christmas. We sell our loyalty cards and all the redemptions are removed from that sale account. In the last two years after paying for the program, cards and all redemptions, we have generated over 58k in reserve. Patronflex continuely is upgrading the program at no additional cost. Brett has been wonderful to work with. #### Cons It does not pull the info directly from our DMS. But neither does anyone else I have researched. I don't want any dealers in my market to know about Patronflex. #### Vendor response Good news Jim! We have formed a relationship with DealerVault and now have the ability to pull your customer and sales data directly from your DMS! Replied May 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/reviews/?page=2) --- Preferred Patron Loyalty Reviews, Pros and Cons - 2026 Software Advice