--- title: "RepeatRewards Software Reviews, Demo & Pricing - 2026" description: "Review of RepeatRewards Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-loyalty/repeatrewards-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Loyalty Software](https://www.softwareadvice.com/customer-loyalty/) / RepeatRewards Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-loyalty/repeatrewards-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-loyalty/repeatrewards-profile/alternatives/) # RepeatRewards Review From $69-$109/month Free trial 3 plans On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview RepeatRewards 4.5 [(174)](https://www.softwareadvice.com/customer-loyalty/repeatrewards-profile/reviews/) Pricing Starting at $69.00 per user per month Top Alternatives ### About RepeatRewards RepeatRewards is a cloud-based customer loyalty platform that helps businesses of all sizes generate more revenue through their loyalty program. The solution helps marketers and advertisers monitor customer behavior, track purchase history, develop custom campaigns, send personalized rewards and enroll new memberships. Key features include customer relationship management (CRM), custom reporting, multi-channel marketing and online customer registration. The platform also extends customer support via phone and email. Do you work for RepeatRewards? [Manage this product listing](https://www.g2.com/products/repeatrewards/claim_requests/new?auto=true) ## RepeatRewards User Interface ## Popular RepeatRewards Alternatives Main Product RepeatRewards 4.5 [(174)](https://www.softwareadvice.com/customer-loyalty/repeatrewards-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.38Value for money - 4.63Customer support - 4.28Functionality Pricing Starting at $69.00 per month Alternative Product [Guusto](https://www.softwareadvice.com/hr/guusto-profile/) 4.9 [(3840)](https://www.softwareadvice.com/hr/guusto-profile/reviews/) Ratings Breakdown - 4.90Ease of use - 4.90Value for money - 4.88Customer support - 4.88Functionality Pricing Starting at $4.80 per month Alternative Product [Kangaroo](https://www.softwareadvice.com/contest/kangaroo-profile/) 4.9 [(260)](https://www.softwareadvice.com/contest/kangaroo-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.59Value for money - 4.93Customer support - 4.70Functionality Pricing Starting at $79.00 per month Alternative Product [Tremendous](https://www.softwareadvice.com/crm/tremendous-rewards-profile/) 4.8 [(550)](https://www.softwareadvice.com/crm/tremendous-rewards-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.83Value for money - 4.71Customer support - 4.69Functionality Pricing Available upon request Alternative Product [Giftbit](https://www.softwareadvice.com/customer-satisfaction/giftbit-profile/) 4.6 [(82)](https://www.softwareadvice.com/customer-satisfaction/giftbit-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.50Value for money - 4.54Customer support - 4.39Functionality Pricing Available upon request Alternative Product [RepeatMD](https://www.softwareadvice.com/salon/repeatmd-profile/) 4.4 [(192)](https://www.softwareadvice.com/salon/repeatmd-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.20Value for money - 4.28Customer support - 4.34Functionality Pricing Available upon request ## RepeatRewards Pricing and Plans Starting price: $69.00 per month Free Trial Free Version Basic $69.00 per user, per month Plan includes: - Advanced Members Search - Automated Loyalty Manager - Branded Members Club - Email Support - Enrollment Goals - Full Loyalty Features Suite - Insight to Additional Features - Loyalty Reports - Sales Summary Pro $89.00 per user, per month Plan includes: - All Basic Features in Addition to: Marketing Reports - Campaigns - Emails - Loyalty Reports - Member Website - Mobile App - Online Enrollment Template - Product Codes - Promotions - Refer a Friend Read More Premium $109.00 per user, per year Plan includes: - All Basic and Pro Features in Addition to: Terminal - Branded Mobile App - Branded Online Template - Custom Reports - Direct Mail - Email - Employee Reports - POS Integration - Social Media Integration - Text Messaging ## RepeatRewards Features - Popular features found in Customer Loyalty Campaign Management CRM Customer Activity Tracking Customer Surveys eCommerce Management Gamification Gift Card Management Loyalty Cards Member Portal Membership Management Multi-Channel Marketing Referral Tracking - More features of RepeatRewards Automation Client Portal Customer Database Customer History Customer Profiles Dashboard Email Management Loyalty Program Membership Mobile Access Multi-Channel Communication Point of Sale (POS) Reporting Rewards Survey/Poll Management Transaction History ## RepeatRewards User Reviews ## RepeatRewards customer ratings - Overall rating: 4.5/5 - Total reviews: 174 ### Rating distribution - 5 stars: 95 reviews (55%) - 4 stars: 66 reviews (38%) - 3 stars: 12 reviews (7%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.4/5 - Customer support: 4.6/5 - Functionality: 4.3/5 --- ### Repeat Rewards Review - Overall rating: 5/5 - Reviewer: John B. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Repeat Rewards customer service did a great job with the set-up. My customers appreciate the customer loyalty program, and it helps us compete with the "big-box" loyalty programs. It also helps provide us with purchasing trends, as well as giving us a platform for direct advertising. #### Cons There is a learning curve to get the most benefits out of Repeat Rewards, but customer service is more than willing to help. --- ### The website is so hard to use and navigate but I like the end results - Overall rating: 4/5 - Reviewer: Brandon B. - Industry: Retail - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros The end results are what I want. I like that my customers are being rewarded. It is easy to get them involved because we offer to put them in our system and they don't have to carry a card. I gave the features and functionality 2 stars because the features are great...the functionality needs some work. #### Cons It is so hard to navigate. It's too big and too slow. I never go into it or use it the way I should because it's too overwhelming and I'm too busy to figure it out each time. I am absolutely confused on setting up the double points programs. The descriptions aren't easy to understand and I'm never confident in it. Right now our customers are told they have to show the clerk the email or notification and the clerk will give them double points. I just want them notified that we are having a double points event. They shouldn't need to show anything and my clerks shouldn't need to do anything. It should all be automatic. I am totally confused on how to set up specials in the app. I went through the training once, but don't use it enough to remember my way through it. #### Vendor response Thanks for the review! Your feedback is really important to us and I would like to talk to you more about it so I will be contacting you to see when you're available to do so. In regards to a couple of items below, I want to let you know that we have a new dashboard to make navigating the site easier and we are developing a completely new site as we speak which should be out in Q4 so we'll keep you in the loop. A support team member will be getting you the info on the dashboard as well. In regards to the double points days and adding specials to the app- you can always just shoot us a quick email with what you want to do and we can take care of it or we are happy to show you this and provide some instruction if you want to do it yourself. We're here to help so please feel free to ask at any time. -RepeatRewards Replied August 2017 --- ### Rewards experience! - Overall rating: 3/5 - Reviewer: Genn H. - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered I believe in order to take advantage of all the system has to offer you must have someone in your organization be the go-to person for your companies rewards. The system is pretty simple to use and signing up members is easy BUT I think in order to get the best bang for your buck repeat rewards need to rejuvenate their customer service, team. I think my company would utilize more of the product if we understood better the ways to make the system work more efficiently for our company. If you chose to utilize rewards in your company they definitely work but you must have a dedicated staff member who works the process weekly - it needs time and dedication. I would be thrilled if they would offer online tutorials on how to utilize some of the tools and implement changes. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like the ease of entering new members and some of the reporting is interesting to see. I do like that you can export into Excel any information / reporting. #### Cons I don't like that I can't find "help" for areas that I don't utilize that would benefit my company. when I reach out to customer service I get quick links and walk through but I think with the technology they could have customers help themselves with more on-line how to - visuals are much better... I also feel like I'm only scratching the service of what the program has to offer which is frustration - I love companies that are pro-active and push me to see what other things the program has to offer. #### Vendor response Thanks for the review! We really appreciate you taking the time to submit it. One of our team members here will be reaching out to your shortly to go over our services in more detail to discuss what may be a good fit to consider changing or adding to your program. -RepeatRewards Replied December 2016 --- ### Def develops a deeper sense of loyalty amongst our customers - Overall rating: 4/5 - Reviewer: CJ Q. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Whether they use their rewards is not the measure of a successful loyalty program. It's the psychology of loyalty. Customers remind us if we forget to ask for their card. Others told us they were checking out at another franchise location, and left and drove to our location to be able to get their points. Our logo/virtual business card is in their wallet at all times so we stay front of mind every time they thumb thru their wallet. We are very happy with this program and wish the rest of our franchisees and better yet our franchisor would adopt the program, to help build brand loyalty overall. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ability to sort, organize, analyze, export, sync to constant contact and postcard direct mail programs. Address auto-updates. Lots of reports. Multiple user logins with various levels of access (ex: data entry only, vs admin etc). Options for terminal, web, or POS integration for use during the customer's transaction. Ability to link cards for multiple family members/employees. #### Cons Some of the reports can be confusing to use/ read. #### Vendor response Thanks for the review! We really appreciate it. We do have a customer facing app option with tons of marketing options for you to use with it as well as a tablet that you could choose to use to have members enroll themselves. Someone from our team will reach out soon with some information on this shortly. -RepeatRewards Replied March 2017 --- ### The past few months the system has been huge improvements the that customer service is awesome! - Overall rating: 5/5 - Reviewer: David K. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot. Customer service is top notch and pricing for the service is well worth the ROI. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It emails customers if that bounces auto postcards go out Newsletter service I've started using recently is excellent the price is good, printed and eversion is sent. Color printed pricing is the best I've found. The software is getting updated to easier reading and easier to use Staff is outstanding easy to communicate with and good attitude. I belive it's one of the most robust rewards system out thier. #### Cons They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion. Maybe having a POS system for Clothing that is integrated would be awesome and that would be the perfect world. #### Vendor response Thanks for the review! We're glad you are enjoying the program and we are happy to hear you are excited about all the new features we came out with recently and are in development with currently! If you ever need anything at all, please do not hesitate to ask. -RepeatRewards Replied June 2017 --- ### Customer since 2006 - Overall rating: 5/5 - Reviewer: Jennifer M. - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. HAPPY CUSTOMERS #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software has so much capability -you use it all (all of the analysis & reporting) or just the individual parts you want/need. It is easy to find key data about your customers & their spending habits. We love our reward program-the customers dine, earn rewards & can easily redeem them. Repeat Rewards makes it easy for a small business like us! #### Cons It's not that I don't like the new version of the software (because I am a creature of habit) but I find myself going back to the older version to enter new member application data quickly. #### Vendor response Thanks for the review! We're glad to hear how well things are working for your restaurant. We understand that new software can take a little getting used to but we'll be reaching out to see if you have any suggestions for ways we could make entering in new members easier with the new version of the merchant portal. We are always making updates based on customer feedback and would love to hear your thoughts. Thanks! -RepeatRewards Replied June 2018 --- ### OVER ALL ITS GOOD. STILL HAVE SOME KINKS THEY NEED TO WORK OUT. IM HAPPY I CHOSE THEM. - Overall rating: 3/5 - Reviewer: Percy G. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I HOPE THAT CUSTOMERS UNDERSTAND I USE THIS PROGRAM AS A THANK YOU. I THINK ITS BETTER THAN OFFERING DISCOUNTS. I THINK IT WORKS BETTER FOR THE CUSTOMERS THAT DONT GIVE ME THERE EMAIL AS GETTING SOMETHING IN THE MAIL IS A BETTER REMINDER AND MAKES MY CUSTOMERS FEEL APPRECIATED. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I LIKE HOW IT IS ALL INTEGRATED INTO ROCK SOLID POS OF SALE IT SAVES STEPS FOR BOTH ME AND THE CUSTOMER. #### Cons CUSTOMERS DON'T CHECK THEIR EMAIL AND LOOSE THEIR REWARDS. I WOULD LIKE TO SEE THEIR REWARDS COME UP AUTOMATICALLY ON MY POS TO HELP RECTIFY THAT. ALSO ADDING POINTS FROM YOUR NEW WEBSITE IS A PAIN. ITS HARD TO LOOK UP A CUSTOMER SO I KEEP SWITCHING TO THE CLASSIC VIEW. SOME OF THE REWARDS CERTIFICATE DON'T COME UP CORRECTLY ON ROCK SOLID. STILL HAVE TO ADD THE DOLLAR AMOUNT. #### Vendor response Thanks for the review- we appreciate you taking the time to post it! A member from our support team will be reaching out to get a little more information about some of the items you mentioned and to provide some suggestions to make things run a little smoother for you. Please feel free to reach out at any time for assistance or to provide more suggestions- we are always making updates based on customer feedback. -RepeatRewards Replied June 2018 --- ### Let them market to your customers; you have other things to do! Good value. - Overall rating: 5/5 - Reviewer: Beth F. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered They automatically track birthdays, anniversaries, points earned and they will send emails to those customers. It beats trying to do it all yourself. Believe me, I tried, and it is way more cost effective to use Repeat Rewards. You can design and send your own emails through Constant Contact, which is included in the price. You don't have to be a graphic designer to create your own emails. The computer software has templates, photos, and helpful hints. There are many tracking functions within Repeat Rewards, as well as different marketing opportunities, and rewards options. The customer service is very responsive. There is also a mobile app associated with Repeat Rewards, so we can search for customer data right from the same tablet we use for our POS system. Business owners don't have time to keep up with rewards, birthdays, anniversaries, etc. Let someone else do it for you seamlessly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very thorough and detailed regarding data. #### Cons Wish there was a way to re-issue a reward, if customer doesn't get it, or it expired. We generally accept even expired ones if customer has earned it. Maybe there is a way, but I only know to add on points manually to the account, which then makes the total point count inaccurate. #### Vendor response Thanks for the detailed review! We're happy you are happy with how things are going. If you ever need anything- just ask! Your Account Manager will be reaching out regarding some options for rewards you need to have resent. Thanks! -RepeatRewards Replied December 2016 --- ### IMPECCIABLE - Overall rating: 5/5 - Reviewer: LINDA B. - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. REPEAT CUSTOMERS AND APPRECIATION FROM THEM THAT WE CARE ENOUGH TO SEND THEM COUPONS! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros VERY EASY TO NAVIGATE AND VERY VERY EASY TO RUN REPORTS. WE HAVE HAD THIS PROGRAM FOR AT LEAST 6-7 YEARS AND HAVE HAD VIRTUALLY NO PROBLEMS WHATSOEVER. IF I EVER DO, MY REP ANSWERS MY PHONE CALL QUICKLY IF NOT RIGHT AWAY AND TAKES CARE OF MY ISSUE IMMEDIATELY. #### Cons THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE. IF I WERE TO HAVE TO SAY ONE THING IS I WISH THE QUARTERLY REPORTS WERE AVAILABLE SOONER RATHER THAN WEEKS AFTER THE QUARTER. #### Vendor response Thanks for the review! We're glad you are experiencing success with the program and enjoy all the reporting! We just released a new free dashboard feature that can be used for managing your program on-the-go which you may like so we will compile the data for your program so you can use this and a Support Specialist will be in touch soon regarding how it works. If you need anything at all- just ask! -RepeatRewards Replied June 2017 --- ### V&F Frequent Buyer Program Review - Overall rating: 4/5 - Reviewer: Mike J. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using Repeat rewards for many years. I appreciated the program overview that was completed for Vogel's & Foster's in 2016. It would be great to get that report done quarterly. It gave valuable marketing information that justifies the expense of the program. The report also assisted me in planning our marketing and possible changes going forward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use. Gives useful customer buying information like points accumulated, purchases. #### Cons Difficult to get enough repeat business. #### Vendor response Thanks for posting a review- we really appreciate it! We are happy to review your program with you and provide suggestions at any time but we do also have some automated reports that compile for your review that you can receive right in your inbox to help you stay informed about your program too so someone from our Account Management team will be reaching out to you soon to go over those alerts and see what you might want to get set up. -RepeatRewards Replied January 2017 --- Showing 1 - 10 of 174 Reviews [See All Reviews](https://www.softwareadvice.com/customer-loyalty/repeatrewards-profile/reviews/) ## RepeatRewards Popular Comparisons [Guusto vs RepeatRewards](https://www.softwareadvice.com/hr/guusto-profile/vs/repeatrewards/)[Kangaroo vs RepeatRewards](https://www.softwareadvice.com/contest/kangaroo-profile/vs/repeatrewards/)[RepeatMD vs RepeatRewards](https://www.softwareadvice.com/salon/repeatmd-profile/vs/repeatrewards/) [Compare All Alternatives](https://www.softwareadvice.com/customer-loyalty/repeatrewards-profile/alternatives/) ## See what companies are saying about Software Advice