All RepeatRewards Reviews
1-25 of 174 Reviews
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JT
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Happy In Bardstown
Repeat Rewards can tailor their services to our needs. Their staff is always accommodating and patient as they help me find what I am wanting. I would highly recommend them to any other pharmacy around us but I am selfish and want them just for my store!
PROSPatience of the staff Knowledge of the staff And their willingness to offer services that in line with our mission statement
CONSThis is nitpicking, but the overwhelming number of services offered. I tend to get lost but this is more my responsibility than yours.
Vendor Response
Thanks for the review! We really appreciate you taking the time to input it. We do offer free email alerts to let you know about prohibited transactions that need review so we have set this up for you to start receiving those. If you need anything else- just let us know! -RepeatRewards
Replied December 2016
Mike
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2017
V&F Frequent Buyer Program Review
I have been using Repeat rewards for many years. I appreciated the program overview that was completed for Vogel's & Foster's in 2016. It would be great to get that report done quarterly. It gave valuable marketing information that justifies the expense of the program. The report also assisted me in planning our marketing and possible changes going forward.
PROSEasy to use. Gives useful customer buying information like points accumulated, purchases.
CONSDifficult to get enough repeat business.
Vendor Response
Thanks for posting a review- we really appreciate it! We are happy to review your program with you and provide suggestions at any time but we do also have some automated reports that compile for your review that you can receive right in your inbox to help you stay informed about your program too so someone from our Account Management team will be reaching out to you soon to go over those alerts and see what you might want to get set up. -RepeatRewards
Replied January 2017
Janell
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2021
doesn't integrate well with my POS software (Paladin)
Our overall experience with Repeat Rewards is positive, mostly because customer response has been good. Because of some of the integration problems we experience, we definitely don't utilize the program to it's full potential, which is impacts the cost effectiveness.
PROSCustomers definitely like the program and I'm convinced it does promote customer loyalty. It works especially well with customers who are making relatively large purchases because they see their points accruing quickly.
CONSIt doesn't integrate well with my POS program (Paladin), so we had to create a workaround in Paladin and we manually redeem customer reward coupons through the Repeat Rewards website in order to make the sales tax calculation comply with Wisconsin sales tax law. It also doesn't integrate with our online store (hosted through WIX) so customers sometimes get frustrated that they can't redeem their rewards when they purchase products through out website.
Reason for choosing RepeatRewards
To the best of my knowledge, it was the only program available at the time that worked with Paladin (even a little bit).
Bill
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
Have used RR for years and it's a powerful marketing tool for our restaurants
rewards program and all the info it provides
PROSRewards program is very valuable for our customers. Emails are helpful........................... Constant contact was nice addition Different options available.
CONSA little pricey with all the add on features. Constant contact is nice but t the monthly fee is a little much for the few emails I put out..... Had some issues earlier this year with Micros integration. After 3 months we finally got it up and running efficiently.....
Vendor Response
Thanks for the review! I am going to have our Business Development Consultant reach out with some information about some options we have for some automated email campaigns we can add for your program that are 100% included free of charge to see if you're interested in further utilizing this tool. If you need anything else in the meantime- just ask! -RepeatRewards
Replied June 2017
Grace
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
Provides a lot of information, but hard to navigate
A lot of information about my dedicated customers.
PROSThe graphics with data are very helpful in quickly viewing what I need to know about my customers on a daily basis.
CONSConfusing to navigate. There's too many button on each page, which makes it hard to find what I need to look at.
Vendor Response
Thanks for the review- it is much appreciated! In a recent update we did to the merchant portal we streamlined the data displayed and are working to continue to do so in order to make it easier to navigate so you can expect to see some enhancements in this area soon. If you ever need help finding any data or if you need anything at all please do not hesitate to ask. We are here to help! -RepeatRewards
Replied June 2018
Percy
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2018
OVER ALL ITS GOOD. STILL HAVE SOME KINKS THEY NEED TO WORK OUT. IM HAPPY I CHOSE THEM.
I HOPE THAT CUSTOMERS UNDERSTAND I USE THIS PROGRAM AS A THANK YOU. I THINK ITS BETTER THAN OFFERING DISCOUNTS. I THINK IT WORKS BETTER FOR THE CUSTOMERS THAT DONT GIVE ME THERE EMAIL AS GETTING SOMETHING IN THE MAIL IS A BETTER REMINDER AND MAKES MY CUSTOMERS FEEL APPRECIATED.
PROSI LIKE HOW IT IS ALL INTEGRATED INTO ROCK SOLID POS OF SALE IT SAVES STEPS FOR BOTH ME AND THE CUSTOMER.
CONSCUSTOMERS DON'T CHECK THEIR EMAIL AND LOOSE THEIR REWARDS. I WOULD LIKE TO SEE THEIR REWARDS COME UP AUTOMATICALLY ON MY POS TO HELP RECTIFY THAT. ALSO ADDING POINTS FROM YOUR NEW WEBSITE IS A PAIN. ITS HARD TO LOOK UP A CUSTOMER SO I KEEP SWITCHING TO THE CLASSIC VIEW. SOME OF THE REWARDS CERTIFICATE DON'T COME UP CORRECTLY ON ROCK SOLID. STILL HAVE TO ADD THE DOLLAR AMOUNT.
Vendor Response
Thanks for the review- we appreciate you taking the time to post it! A member from our support team will be reaching out to get a little more information about some of the items you mentioned and to provide some suggestions to make things run a little smoother for you. Please feel free to reach out at any time for assistance or to provide more suggestions- we are always making updates based on customer feedback. -RepeatRewards
Replied June 2018
John
Pharmaceuticals, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Very good experience.
They have a great help desk, and are very willing to help you manage your program. Program easy to use on day to day basis.
CONSStill have allot of back-end paperwork to manage. It takes some time to get your customers all set up. Once set up, it is seamless.
Vendor Response
Thanks for the review! A member from our Support team will be reaching out to you to see if there is anything we can do to help you minimize the amount of paperwork needed to manage since we offer a lot of solutions for streamlining the program. If you ever need anything at all or if you just want to brainstorm some marketing ideas for your program- just ask! We are here to help. -RepeatRewards
Replied July 2017
Rachael
Food & Beverages, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Very user friendly
I have never had any technical issues with the software, its very user friendly. The back office allows us to access the customers accounts and add points if necessary, and marketing is included!
CONSSome customers wish they had a keychain card, I don't know if this is something that is offered or not, we don't offer them, but it would be a great idea.
Vendor Response
We really appreciate the review! We do have a key tag option for the membership cards so your Account Manager will be reaching out shortly to share some info on that option for you to take a look at. If you need anything else in the meantime, just ask! -RepeatRewards
Replied June 2017
Michael
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
The Perfect Rewards Program
We've been with Repeat Rewards for several years now. They have helped me grow my business with ease. A very turn key operations. Very easy to administrate. Easy to make changes and their customer support is outstanding. I've already recommended Repeat Rewards to several businesses
PROSHow easy it is to use
CONStracking the employees signups
Vendor Response
Thanks for the review! We really appreciate you taking the time to submit it and are glad you are happy with how things are going. Someone will reach out to you soon with some info about the employee signup reporting that is available because we do have some reports and campaigns you may find helpful for that. If you need anything in the meantime- just ask! -RepeatRewards
Replied December 2016
Fran
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Best loyalty program we've used to date!
Our customer's love this program. It's easy to use and the communication options (email, print, text message) are a great way to get the word out. Our loyalty membership has expanded and customers are making more return visits.
CONSWe use highly customized ordering software for our POS that doesn't integrate with Repeat Rewards. We're able to work around that.
Vendor Response
Thanks for your review! We really appreciate you taking the time to submit your feedback. I am however curious about what POS system you use since we integrate with many so I am going to have our specialist reach out to see what you use and see if this is something we can potentially explore integrating if we are not already so we will be in touch soon! -RepeatRewards
Replied June 2017
Joe
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
Great Company To Deal With
Increased customer loyalty with an easy-to-use interface.
PROSGreat customer support and easy-to-use once set up. My clients enjoy the rewards and it helps keep loyalty.
CONSDesign was somewhat outdated (but is greatly improved with new release). More frequent updates would be nice.
Vendor Response
Thanks for the review! We really appreciate you taking the time to submit a review and provide some feedback. If you have anything you need at all- just ask! We love suggestions and are always here to help! -RepeatRewards
Replied June 2017
Joe
Pharmaceuticals, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2016
Nice Addition to our family-friendly pharmacy!
Customer Support is amazing! They are always very prompt to respond to our requests and help us through setting up programs. When you have older customers coming in and telling you how nice it was to get a reward certificate on their birthday and that WE remembered.....that is when you know the program works. And now with the dashboard being so interactive and reports available to see the trends and how our customers are spending money in the store.....we can adjust and make changes to our business. I highly recommend their services!
PROSWith very little effort on our part, they are able to reach out and provide the personal touch.
CONSThe cost at first seems a little much but once you see the value and repeat business it brings in to your pharmacy.
Vendor Response
Thanks for the review! We really appreciate you taking the time to give your feedback! If you need anything at all- just ask! We're here to help. -RepeatRewards
Replied December 2016
Marisa
Restaurants, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2018
Repeat Rewards is easy to use and keeps everything organized.
Easily adding customers and their points to our rewards program and learning more about who our most loyal customers are.
PROSRepeat Rewards is easy to use and keeps everything organized. The layout and design of the software make everything easy to find. The customer data and marketing tools really help us see how well sales are going and to get a good idea of the type of customers that are most loyal.
CONSThe help button does not function well. It's designed well, but there might be too many sub tabs for finding things.
Vendor Response
Thank for taking the time to write a review- we really appreciate it! We're glad to hear the program is working well for you but do want to find out more about what you mentioned with the help button so we can look to possibly update to be more helpful so a member from our support team will be reaching out soon to get any additional feedback you want to share. As always, please feel free to let us know if you need anything at any time- we are here to help! -RepeatRewards
Replied June 2018
Alex
Pharmaceuticals, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Incentivize Your Clientele With Ease
In an age where technology is found in every person's pocket, coupons, discounts, and deals can be found at the push of a button or even via voice activation. That being said, providing your customers with the incentive to make purchases must be just as fast and friendly. RepeatRewards provides that experience to both the purchaser and the merchant. Having RepeatRewards has been an outstanding asset, and has certainly increased the sales of products over-the-counter.
PROSThe simplicity of the enrollment process
CONSWe have yet to encounter something we have disliked
Vendor Response
Thanks for taking the time to post a review! We're glad you are enjoying our service and if you ever need anything- just give us a call! We are happy to help brainstorm ideas for your program and come up with promotions or marketing ideas you may want to consider with you! -RepeatRewards
Replied January 2017
Tony
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Repeat Rewards is Great!
We have been a Rewards member for several years now and have always appreciated the friendly personnel when dealing with them! Also rewards program works great for our Hardware store! Just have signed up for them to take care of my website and social media.
PROSEase of use
Vendor Response
Thanks for the review! We really appreciate you taking the time to complete this. If you ever need anything at all- just ask! We're here to help. -RepeatRewards
Replied February 2017
Chris
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2017
Very easy to use
Ease of use. We have no issues with the software. All my advisors are able to track live their customer points and it helps sell big jobs
Vendor Response
Thanks for the review! We're glad you are having success with the program and if you need anything at all or just want to brainstorm marketing ideas for your program- just ask! We are here to help. -RepeatRewards
Replied July 2017
Alexia
Food & Beverages, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2018
Customer Service has been great in answering all my questions.
Marketing and loyalty program to customers.
PROSEmail Marketing is a great feature, especially the pre-built templates. Customer service has been great in answering all questions.
CONSPlatform can be a bit confusing at first, thankfully customer service is very quick to respond and answer all questions.
Vendor Response
Thanks for the review- we really appreciate your feedback! Our support team will be reaching out to see if there is anything we can do to assist in clearing up any questions about the platform or to see if you have any suggestions for how we can improve- we are always making updates based on customer feedback so would love to hear yours. -RepeatRewards
Replied June 2018
Kathryn
Pharmaceuticals, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Great way to draw in customers
Discounts- and drawing potential customers in.
PROSThe perks for the customer! after reaching 100 points and Double Point Days are great ways to get customers to purchase products.
CONSWhen it doesn't communicate properly with point of sale. And points don't get recorded. We have to enter them manually online.
Vendor Response
Thanks for taking the time to submit a review! A member from our support team will be reaching out shortly to see if they can assist with the occasional issues you noted regarding the POS communication. If you need anything, please do not hesitate to ask. We are here to help! -RepeatRewards
Replied June 2018
Steven
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Great company in every aspect. I have never been disappointed with them!
Amazing patient engagement tools to keep customers coming back, and getting old customers to visit our store again!
PROSI love the loyalty program. Our customers are always excited to sign up and we are excited to see returning happy faces. It's easy to use and simple to set up!
CONSI wish our customers had their own portal that they could log into to track their points and balance, or make any necessary changes to their personal information.
Vendor Response
Thanks for the review! We do have a member portal (which can even be custom branded for your business) where customers can do everything you mentioned so a member from our support team will be reaching out to you shortly to get you that information. Please do not hesitate to ask if you ever need anything at all. We are here to help! -RepeatRewards
Replied June 2018
Brandon
Used free trial
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2016
RR review.
I like the programs that they offer and how they take care of keeping track of the points, and when certificates get sent out. I like that they tie into Epicor and we can transmit sales for the day. The one thing that I really really don't like is that I have to enter my customers into Epicor AND into their Repeat Rewards Website. Also navigating through their website is kind of cumbersome. For some reason a lot of the customers that we put into your website get flagged to not have the mail sent because it's undeliverable. I go in and unclick the box and they get their mail. There was nothing wrong in the first place.
Vendor Response
Thanks for taking the time to write a review- we really appreciate it! With how Epicor built the program to work in their POS you unfortunately cannot transfer member demographic data but we do have other options for getting that data into the system. I'll have your Account Manager reach out to you with some ideas and suggestions to help save you time on this and we will also look into if we can pinpoint why some of the addresses you enter are not passing the address standardization/verification process as there may be something that can be done there as well. Thanks! -RepeatRewards
Replied September 2016
Cheryl
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Excellent
We like how it integrates with our pharmacy system and engages the customer to participate with the pharmacy
CONSSo far we have no problems with the software being user friendly and customers have no problem using
Vendor Response
Thanks for the review! We're glad you are pleased with the program and if you ever need anything please do not hesitate to ask- our support team is here to help! -RepeatRewards
Replied June 2018
Tracey
Hospitality, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Good option for independent hotels
The product was reasonably priced compared to other products. It serves the needs we were looking for which was a rewards program for our regular guests.
CONSThe tablet is not always easy to use so we often rely on the manager to enter data in the computer.
Reason for choosing RepeatRewards
Price and functionality
Erica
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2018
I would have liked to receive some more training on how to use the program.
Very easy to manage customer's accounts, easy to upload files, customer support was great even though I am in a different timezone.
CONSI would like to be able to change the reward levels on my own without having to go through customer support. Sometimes when adding new members the system glitches and won't let you add the new member.
Vendor Response
Thanks for the review- our support team is happy to provide additional training and will be reaching out shortly to coordinate a time that works for you and to send some additional resources that you may find helpful in the meantime. You can feel free to reach out at any time, we are here to help! -RepeatRewards
Replied June 2018
Jennifer
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Great, Awesome and It Works!!
It is very easy to use! Patient and staff find it very user friendly. It keeps us organized and helps with emails. We also like how the coupons are sent out.
CONSThe I pad is sort of slow and it freezes up a lot! This is the only problem that we have had with the actual product!
Vendor Response
Thanks for the review! We really appreciate you talking the time to leave it. You mentioned some issues with your tablet so a member from our Support team will be reaching out to you shortly to see if we can troubleshoot that for you. If you need anything in the meantime- just ask! -RepeatRewards
Replied June 2017
Dino
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Great service
It is not a one size fits all system, very well put together and gives a customer a choice in how they sign up and recieve information.
CONSLearning the software as it has a good amount of option to reach out to customers so it is time intensive to learn.
Vendor Response
Thanks for the review! We appreciate you taking the time to submit one. Our support team will reach out shortly to see if we can be of any assistance with the onboarding, we also have a YouTube channel of video tutorials they can share that may help too. We're here to help! -RepeatRewards
Replied June 2018