About ReUp

ReUp is cloud-based customer loyalty and retention solution that helps restaurants build and manage white-label rewards programs for customers. It comes with a self-service portal, which allows employees to send offers, add rewards points, review customers and handle communication from a unified platform. 

Features of ReUp include referral tracking, rewards management, customer activity tracking, discounts, gift card engine, membership administration and more. Businesses can utilize its gift card engine to generate repeat customers by providing rewards points, discounts or coupons to customers on every mobile payment. 

ReUp allows integration with the point-of-sale system, which helps streamline the exchange of crucial in...


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Supported Operating System(s):

Web browser (OS agnostic)

17 Reviews of ReUp

Average User Ratings

Overall

4.24 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(4)

4

3 stars

(1)

1

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

October 2017

Anonymous

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Very easy to learn and operate

Pros

I like the ease of use the best. The software was produced with no errors. The training was complete. And the after purchase support has been great, Wish I did it sooner!

Cons

Can't accommodate delivery yet. Some of my customers don't carry their phone (hard to believe in this day and age). And some customers don't have enough room on their phone to install the app (easy to believe in this day and age.) Wish there was a way to add points easily through my laptop.

October 2017

Ryan from Jimmy's Coffee

Verified Reviewer

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2017

Great product that has helped build the loyalty of our customers.

The app has helped us build loyalty from our customers which has, in turn, increased their average spend in our cafes, generating increased revenue. Furthermore, customers like being rewarded through the app which helps us maintain the positive perception our clients have of our company and its products.

Pros

The app has grown loyalty from our dedicated customer base, through ease of use and by rewarding them for your ongoing patronage. The app is visually appealing and easy to use. The Reup team is quick to respond to any concerns or questions and have been a great partner in the implementation of this app within our business.

Cons

At times, there are challenges with software updates not working with specific individual operating systems on more obscure phone models. However, these issues are swiftly resolved when brought to the development team's attention.

October 2018

Patrick from 15th Street Pizza

Company Size: 11-50 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

October 2018

Terrible company now

Supper stinks and the program leaves the restaurant owner open to SEVERE SECURITY VULNERABILITIES. NOT A GOOD PROGRAM ANYMORE

Pros

Before it was very easy to use. They used to use an iPad camera to check in for customers and sell gift cards. And you could always find a customer by the phone number.

Cons

They have been bought out by a different company recently and it has gone downhill big time!!! They aren’t keeping up with the integrations they promised. Our POS had a recent update and now reup has SERIOUS security holes in it. For example today 10/30/18 we found out that when selling a gift card they no longer activate the card based on what the customer is purchasing. So an employee can ring in a gift card for $20 and then activate it for whatever amount they want...$50, $200, $1,000. ABSOLUTELY UNACCEPTABLE!!! I tried calling my rep and her number is no longer valid as she left the company (not surprised). So I got support. I knew more about the loyalty program and how it works than he did. Asked for a supervisor and he said they didn’t have one. The supervisor is in another city in another office and he had no way for me to speak with them. WOW!

October 2017

Emily from Astarte Fresh Yogurt Bar

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Top notch! Easy! ReUp has helped grow my business!

Access to my customers, higher cash flow, gifting, appealing to a cash-free consumer.

Pros

Easy to use, back end capabilities to review users, add points, easy to speak to customers. Useful data.

Cons

I only wish there was a bit more reporting tools to show patterns and help extrapilate info for my book keeping ie. Total credit added in Oct 2017 vs. Sept 2017. Total Year etc.

October 2017

doug from Ontario Nutrition Company Inc.

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Great for customer retention, customer satisfaction as well as improving business.

Customer retention and satisfaction!

Pros

Easy to use, very straightforward, and good connectivity with the customer and devices. I like that it gives a lot of options on how to reward customers, as well as customer notifications. The portal is useful too.

Cons

Sometimes scanning doesn't work, and if the internet is down or customer doesn't have data/can't connect to wifi, it becomes a problem. Gift cards/key tags tend to have the codes/scan section rub off.