# Social Spiral Software Reviews, Demo & Pricing - 2026 > Review of Social Spiral Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-loyalty/social-spiral-profile --- [Home](https://www.softwareadvice.com/) / [Customer Loyalty Software](https://www.softwareadvice.com/customer-loyalty/) / Social Spiral Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Social Spiral 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Social Spiral 5.0 [(10)](https://www.softwareadvice.com/customer-loyalty/social-spiral-profile/#reviews) Pricing Starting at CA$9.99 per month Top Alternatives ### About Social Spiral Social Spiral is a customer loyalty management solution that offers reward points management, electronic coupons, membership management and analytics within a suite. The software is available for deployment in the cloud and features mobile apps for iPhones and Android devices. Users can alert customers to promotions, deals and gifts based on predefined loyalty triggers. With the help of electronic coupons, users can issue and track customer reward points using smartphones. This also provides a digital alternative to creating and distributing physical cards as part of a rewards management program. Social Spiral features text message campaigns. Users can also design SMS campaigns to recruit customer reviews for their businesses. The analytics module tracks customer engagement metrics, which helps users to assess their campaign management processes. ## Social Spiral User Interface ## Popular Social Spiral Alternatives Main Product Social Spiral 5.0 [(10)](https://www.softwareadvice.com/customer-loyalty/social-spiral-profile/#reviews) Ratings Breakdown - 4.80Ease of use - 4.90Value for money - 4.90Customer support - 4.90Functionality Pricing Starting at CA$9.99 per month Alternative Product [Guusto](https://www.softwareadvice.com/hr/guusto-profile/) 4.9 [(3688)](https://www.softwareadvice.com/hr/guusto-profile/reviews/) Ratings Breakdown - 4.90Ease of use - 4.90Value for money - 4.88Customer support - 4.88Functionality Pricing Starting at $4.80 per month Alternative Product [Kangaroo](https://www.softwareadvice.com/contest/kangaroo-profile/) 4.9 [(250)](https://www.softwareadvice.com/contest/kangaroo-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.58Value for money - 4.92Customer support - 4.68Functionality Pricing Starting at $79.00 per month Alternative Product [Owner.com](https://www.softwareadvice.com/retail/owner-com-profile/) 4.6 [(104)](https://www.softwareadvice.com/retail/owner-com-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.35Value for money - 4.58Customer support - 4.51Functionality Pricing Starting at $249.00 per month Alternative Product [Tremendous](https://www.softwareadvice.com/crm/tremendous-rewards-profile/) 4.8 [(490)](https://www.softwareadvice.com/crm/tremendous-rewards-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.82Value for money - 4.71Customer support - 4.70Functionality Pricing Available upon request Alternative Product [RepeatMD](https://www.softwareadvice.com/salon/repeatmd-profile/) 4.4 [(190)](https://www.softwareadvice.com/salon/repeatmd-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.22Value for money - 4.30Customer support - 4.35Functionality Pricing Available upon request ## Social Spiral Pricing and Plans Starting price: CA$9.99 per month Free Trial Free Version Basic CA$9.99 per month No plan information available ## Social Spiral Features - Popular features found in Customer Loyalty Campaign Management CRM Customer Activity Tracking Customer Surveys eCommerce Management Gamification Gift Card Management Loyalty Cards Member Portal Membership Management Multi-Channel Marketing Referral Tracking - More features of Social Spiral Loyalty Program Rewards Management ## Social Spiral User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.9 Customer support 4.9 Functionality 4.9 Have you used Social Spiral and would like to share your experience with others? AL Amanda L. Verified reviewer Retail 2-10 employees Used daily for less than 2 years Review source Reviewed September 2020 Loyalty Reward Program 5 Great product, great service and still has so many more features that we need to use!! Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: We mostly use the loyalty reward program and SMS messaging to reach our customers. We originally used a card based system which the customers had to carry with them to keep track of the number of items purchased so going paperless for our customers was a huge benefit! We are also able to text our customers to let them know about special events and sales!! Cons: We did have some issues with sending texts when we first started as not all users would receive them but that glitch seems to be fixed! Read More JB Jim B. Restaurants 51-200 employees Used daily for less than 12 months Review source Reviewed January 2017 Social Spiral Loyalty program 5 During our first meeting it was apparent to me that the software being developed in our back yard was as good, or better than what we were currently utilizing. I was also taken by the professionalism of the representative and his team towards a mindset of continual improvement to the software. What continues to impress me is the level of customer service in this company is tremendous. We have just started to scratch the service in terms of utilizing the full functionality of Social Spiral to help us build traffic and loyalty. I expect this will become a permanent fixture in our marketing plans. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Vendor Response Thanks Jim. It has been a pleasure to work with you and your team. We pride ourselves on our customer support and listening to our customers for features. Replied January 2017 Read More MP Mark P. Environmental Services 2-10 employees Used daily for less than 12 months Review source Reviewed January 2017 Great For Loyalty and Getting more Reviews 5 We have been using Social Spiral for a while now and it works great for us. Customers can join easily just by texting in "join" to our number. We can send our customers a review link right to their text with the click of a button and then they can leave us a Google review, Facebook review or just fill out a satisfaction survey. We are even going to use it for gift cards soon.! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- easy for us and our customers. - it doesn't cost an arm and a leg. - it seems like there are new features every couple of weeks. Cons: \- none. Vendor Response Mark, We appreciate you taking the time to leave a review. Our team works hard to ensure that each and every customer has a great experience. - Chris Replied January 2017 Read More BP Bev P. Food & Beverages 2-10 employees Used daily for less than 6 months Review source Reviewed January 2017 Switching to Social Spiral was a breeze. I would highly recommend them to any business! 5 Spiral has been very easy for my staff to use and our customers love the rewards program. We switched to Social Spiral from Vicinity and it was easy. We had a customer base of over 5000 members and Social Spiral took care of moving all the data over. In a few hours we were up and running. Customers love that they are able to earn rewards points for purchases without having to carry a card. Logan has been amazing and the whole Social Spiral team has been very open to feedback. They have even made changes we suggested on features we liked in the Vicinity program. I have no regrets switching to Social Spiral and would highly recommend them to any business looking to incorporate a rewards program. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Social Spiral is simple to use for both my customers and my staff. There were no hardware requirements and I was able to have it up and running on my computer in minutes. Vendor Response Thanks for the great review Bev! It's been a pleasure working with you and your team. We constantly strive to offer the best customer service available. - Logan Replied January 2017 Read More NJ Nicole J. Hospital & Health Care 2-10 employees Used daily for less than 6 months Review source Reviewed May 2017 Social Spiral is an easy, user friendly program. The team is very approachable and knowledgable. 5 The benefits are customer loyalty and branding of our store. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We have only been using Social Spiral for less than a month so I'm not totally familiar with all it's applications. We did convert from another loyalty program and that process was taken care of by the team at Social Spiral. They were great to work with and the transition was very easy. So far, the program itself is easy to use. We and our customers love that there is no loyalty card to carry. We can search customers by name or phone number. Implementing its use into every transaction at the till is quite seamless. Another pro is that we have all the same features for half the cost of our previous program. Read More SP Susan P. Used unspecified for unspecified Review source Reviewed January 2017 Social Spiral Experience 5 We've had an easy time since day 1 of switching to Social Spiral. The customer service is A+ they are always willing to help you out, no matter how silly the question. The program is relatively easy to get going and they seem to make changes on a regular basis to improve it. We've found that it allows us to track our customers as well as interact with them via text messages. It's mass texts allows you to reach your entire customer base (that you've signed up to the program) with one text. It makes it so easy to offer a spur of the moment promotion or promote a big sale you may be having. I would recommend Social Spiral for all businesses. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Vendor Response Thanks for the positive feedback Susan! We're happy to hear you're enjoying the platform and it has been a pleasure working with your team! -Logan Replied January 2017 Read More KD Kayla D. Farming 2-10 employees Used monthly for less than 12 months Review source Reviewed February 2017 The Social Spiral Experience 5 The customer service I recieve from Social Spiral is phenomenal! It makes reaching out to my customers so much easier! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \-Easy to engage with customers -Easy to use once you get the hang of it -Love how customers are able to simply click a link to respond Cons: \-Wish the number was linked to my cell so People could actually text back to it or call me directly -Once someone accidently presses "opt out" it is hard to get them back on the contact list Read More AA Alfonso A. Used unspecified for unspecified Review source Reviewed January 2017 Great Value 5 Best value for our investment. User friendly and practical. We have used it for over 6 months and are very please Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Vendor Response Hey Alfonso, Thank you for the review. It has been a pleasure to work with you. It is great to hear our customers tell us that it is user friendly and practical! - Logan Replied January 2017 Read More WN Wade N. Used unspecified for unspecified Review source Reviewed March 2017 Excellent Product! 5 Social Spiral has been a great asset for my business! It's very easy to use and my customers love collecting the rewards! Glad to support another locally owned business as well!! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Read More SK Sherah K. Retail 2-10 employees Used monthly for less than 6 months Review source Reviewed March 2017 Great loyalty program! 5 We switched over to them and have been satisfied with both the service we received and the product. I've been impressed with what they have developed and think the price is fair, considering we were paying much more with our previous program. The transition was fairly painless and Logan has been great at following up with us to make sure all is well. There are a few features that we would like, mainly email integration, that they don't currently offer unfortunately. But overall, a good product and great company to deal with! Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The flexibility using keywords and text to our phone number functionality for customers Cons: The lack of email integration and that promotions can't be linked to a specific customer and show up in their account. Read More Showing 1 - 10 of 10 Reviews ## See what companies are saying about Software Advice