--- title: "LoyaltyStream Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of LoyaltyStream. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if LoyaltyStream is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-loyalty/stream-loyalty-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Engagement Software](https://www.softwareadvice.com/crm/customer-engagement-comparison/) / [LoyaltyStream](https://www.softwareadvice.com/customer-loyalty/stream-loyalty-profile/) / LoyaltyStream Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-loyalty/stream-loyalty-profile/) Reviews # LoyaltyStream User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 13 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.9/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 12 reviews (92%) - 4 stars: 1 reviews (8%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## LoyaltyStream customer reviews Showing reviews 1-13 of 13 (page 1). ### LoyaltyStream - turning customers into fans - Overall rating: 5/5 - Reviewer: Jane B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LoyaltyStream is a reliable, customisable, and engaging loyalty platform with an extremely user-friendly interface, which is designed to make it easy for both businesses and customers to navigate. Its ability to integrate with other systems allows for the tracking of customer purchases and engagement to effectively fulfil B2B reward loyalty and also provides businesses with access to analytics to track the effectiveness of the programme. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and provides benefits such as the ability to: 1. Configure a wide range of campaigns 2. Personalise campaigns and communications 3. Target different member activities 4. Track transactions and customer behaviours 5. Offer rewards and incentives #### Cons We haven't come across any negatives and Stream is always open to development ideas. --- ### Stream Loyalty - Overall rating: 5/5 - Reviewer: Anne B. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have spent a lot of time taking the off the shelf product and making bespoke changes. This has created a large learning curve for both myself and the stream team. They have never said we can't do it - only let us take away and see how we make it work. It is great to work with a team that embrace ideas and provide a can do attitude. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use the platform to provide flexibility, variety and self management of many reward programs that are used for both internal and external customers. This allows us to reach multiple customer segments with targeted campaigns whilst self management of budgets and rewards. #### Cons The terminology can be confusing and sometimes the reporting descriptions have not met what is being shown on the reports. #### Reasons for choosing LoyaltyStream The options available as well as the team. They work as consultants and not as a software company - even though they are this. #### Reasons for switching to LoyaltyStream We still have a program with the above but chose not to develop the new ones with them but use Stream #### Vendor response Hi Anne, Thank you so much for your review and for your comments. I will take the reporting and terminology feedback to our next product meeting and discuss how this could be improved. Thanks Melanie Replied November 2023 --- ### Easy to use and navigate - Overall rating: 5/5 - Reviewer: Kristi M. - Verified reviewer: Yes - Industry: Wholesale - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great, easy to use and navigate. Highly recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How organized it is. Easy to use and navigate #### Cons I like everything about it. I can’t think of anything I would change #### Reasons for switching to LoyaltyStream This is easier and with ship you have to check it doesn’t tell you when loyalist is met --- ### City Plumbing Rewards Programme - Overall rating: 4/5 - Reviewer: Brigitte E. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have come a long way together with developing and enhancing our programme and I feel that we need to re-engage with an update of things to come and things to go #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros defined call out plans , loyalty rewards for spending customers #### Cons non visibility to all colleagues as to what our customers can redeem their points for #### Vendor response Hi Brigitte, Thank you so much for your review. We have taken your feedback on board about the visibility of rewards for all colleagues and will discuss in our next product meeting. Your account team will keep you updated on the progress of any developments. Thanks Melanie Replied November 2023 --- ### Excellent service & product to match - Overall rating: 5/5 - Reviewer: Craig K. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered I worked with the team at Stream to help roll out a loyalty program for one of my clients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Managed service was extremely helpful Excellent dedicated teamGreat supportHuge range of rewards #### Cons Nothing - they were very responsive and their strategy input was of the highest quality #### Vendor response Hi Craig Thank you so much for your review. We really enjoyed working with you and hope we get to work with you again on another project. Thanks Melanie Replied November 2023 --- ### Great loyalty platform for B2B customers - Overall rating: 5/5 - Reviewer: Kati B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team at LoyaltyStream were brilliant to work with. Very knowledgable and a pleasure to deal with. #### Cons There isn't anything that I didn't like. #### Vendor response Thank you so much for your positive review Kati. It has been a pleasure working with you and we are really pleased that you liked LoyaltyStream. Replied October 2023 --- ### The B2B loyalty platform I wish I had 10 years ago - Overall rating: 5/5 - Reviewer: Rachel B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered My experience has been fantastic, LoyaltyStreem understand this sector and have developed a programme that delivers for customers and businesses. After 20 years in client side marketing, businesses need solutions that help make them more efficient and make their lives easier. Just get a demo, what have you got to lose. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros LoyaltyStream is designed specifically for B2B audiences. When I first starting sourcing B2B loyalty solutions over 10 years ago there was nothing that met the needs of the B2B market in this way. The license set up makes it easy for a company to launch a loyalty/engagement platform without the upfront investment. #### Cons I have found it difficult to find fault to be honest, every question I've asked from my experience of specifying, sourcing, and managing a B2B loyalty programme has been addressed with their solution. For some organisations, the level of what is possible could be overwhelming, just start with the key modules and build out as you learn. #### Vendor response Thank you so much for your lovely review Rachel. It is always great when people who have such experience in the industry recognise the benefit it can bring to businesses. Your point about starting with the key modules and expanding from there is key—it’s all about making the most of the platform at a comfortable pace both for the business and the members. Replied July 2024 --- ### Great team, would recommend - Overall rating: 5/5 - Reviewer: Anna M. - Verified reviewer: Yes - Industry: Farming - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The team are great, easy to work with and created a great website #### Cons Some of the design functions common in applications like Wix are not available. #### Vendor response Thank you for your review Anna and your recommendations for the design functions. The team have recently developed and deployed a new content management system that does provide all of the same functionality as other applications. I will ask your Account Manager to reach out to demonstrate the new functionality. Replied July 2024 --- ### Seamless, easy-to-use platform - Overall rating: 5/5 - Reviewer: Judit S. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Accessible without a degree in Software Engineering, adaptable to the business, responsive. Impressed. #### Cons Yet to find something to truly critique. #### Vendor response Thanks Judit, we really appreciate your review of LoyaltyStream. Replied March 2024 --- ### great interface and expert team - Overall rating: 5/5 - Reviewer: Mark T. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. excellent , worth the investment and great consultancy around the service #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use of interface. excellent knowledge and expertise of team around loyalty schemes and learnings #### Cons nothing really, also team are really professional and helpful #### Vendor response Hi Mark, Thank you so much for your positive review. We are thrilled that you have found your free trial a positive experience and hope to welcome you as a customer once you have completed your evaluations. Replied March 2024 --- ### Great first time experience with a loyalty organisation - Overall rating: 5/5 - Reviewer: Diana C. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Really positive journey to get our volunteer reward shop up and running. Stream were amazingly patient with us and let us take our time to get to the desired end result. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really customised and bespoke service and the team took time and energy to really understand our business. #### Cons Trying to keep up with all of the jargon! Remember we are not all so great at technical stuff! #### Vendor response Thanks for your review Diana and the reminder about the jargon. We are thrilled to have been able to help you get this project off the ground and look forward to supporting Chiltern Rangers with any ongoing loyalty work. Replied July 2024 --- ### Great Solution to Increase Loyalty - Overall rating: 5/5 - Reviewer: Liz H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used monthly for free trial - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy of use, screens well laid out and intuitive for all skill levelsof users #### Cons Didnt see any I think the solution can bring great opportunities for enhancing customer loyalty and increasing sales #### Vendor response Thank you for sharing your thoughts on LoyaltyStream. We're thrilled to hear you had a positive experience and appreciate your recognition of how intuitive the product is to use. Your feedback is crucial to us, and if you need any further help or insights on loyalty please don't hesitate to reach out. Thanks again for your support! Replied February 2024 --- ### Intuitive, with impressive features - Overall rating: 5/5 - Reviewer: Stuart M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, with a strong professional service team behind the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The range of loyalty and engagement features is impressive, but in an easy to use piece of software. #### Cons Nothing that I've noticed at this point in time. #### Vendor response Hi Stuart, thank you for your positive review. Our whole team are passionate about helping our clients build their loyalty offering so we are delighted that you had this experience with the team. Replied March 2024 --- LoyaltyStream Reviews, Pros and Cons - 2026 Software Advice