Extremely positive experience and visible results

Talkable team helped with every stage of campaign launch and A/B test every step of the program. It turned word of mouth into an efficient channel for our business. Much more advanced than what I've seen or heard about in rewards marketing so far.

Tallkable is not the easiest martech software we used, plus we had some issues with integration with our transaction system. However, it all worth it - the uplift in sales we get and the quality of traffic are great.

We have had a great experience with Talkable and consider them an invaluable partner in increasing our engagement and acquisition. Our dynamic duo of reps [sensitive content hidden] has remained the same throughout my tenure and they are extremely capable, friendly, and seem to have a true desire to maximize our success with their offerings. I'm impressed by what they bring to our biweekly meetings, their presentations, and their flawless follow-up.

What I like most about Talkable are our dynamic duo of reps that are constantly pushing us to test, refine, explore, and roll out a seemingly ever-evolving set of initiatives that help garner new subscribers and opt ins through referrals. This is not a set it and forget it company for us, they are our partners in maximizing engagement and acquisition.

I will not say that I love the interface design. It does everything very well but there is a little bit of a daunting look and feel about the interface that took some getting used to. It's very high functioning and doesn't bug out or anything but it is just not the most intuitive or beautiful interface design.

Great security and fraud prevention options.

Setting up campaign creatives can be a bit tricky.

Talkable is honestly one of the best vendors I have ever worked with. They are efficient, innovative and supportive, always able to turn around a request quickly and accurately and available to support on anything new or different.

I cannot think of anything to say - Talkable has been consistently great to work with.

I have had an easy experience navigating the Talkable platform. I have had a great experience with the account managers assigned to our program.

I love how accessible our account managers are. They are always there to provide ideas and make recommendations to optimize our campaigns. I also love in the platform data and reporting - it makes my life much easier.

My team would value information on incrementality. We have the ability to run our own internal analyses on this, but it is important to know the impact of the referral program in the grand scheme of the customer's journey to purchase.

The power of referral is definitely strong.

Talkable referral platform helps us generate extra sales in the luxury watch industry. Backed up by a solid remarketing strategy, resharing purchased items with a coupon increased ROI.

The strategy of discounts took us some time. Once we had the mockups for resharing products, we had to deal with our custom site. Talkable provided their own developers who were able to quickly implement integration with our site and Adroll.

Despite my frustrations with the user dashboard, the client support we receive is exceptional. We have limited bandwidth across our team to manage this channel and our client service team does an excellent job bridging that gap, reporting, bringing new ideas to the table, and helping us execute.

I like that the software offers a lot of different features and is often developing new features for clients to optimize their referrals

I find the dashboard EXTREMELY difficult to navigate and understand what's where. The reporting is good, but the verbiage is not self-evident and finding the right report is difficult.

We enjoy using Talkable overall, and will continue to use them.

They are a very easy team to work with and whenever we have questions or don't understand things they are always quick to respond with the information that we need.

The dashboard can be confusing and it can be hard to pull certain reports.

Perfect service and advanced platform that brings results

While developing a marketing strategy, we’ve decided that could do everything at all times. As it turns out, creating an in-house referral program without a proper tool reminds a fairy tale about Jack of all trades. Therefore we found Talkable. It saves time, and time is money, so it saves our money too. What is awesome about them is complete program support through calls. Whatever a question we asked, they responded. After tests and researches, we built a referral program which drives sales.

Some reports are confusing, but training and Customer Success manager helped with metrics.

Easy to work with. The platform is comprehensive, I had no questions at all.

Talkable referral program drives qualitative traffic. Since it’s a recommendation rather than a pushy targeting ad, people are already interested in the product. Talkable helps to monitor the quality of these leads. The system is hard to cheat, so no frauds will come.

Maybe price. Every marketer, myself included, wants to get a product for a cheaper price.

For a brand that cannot/does not want to be very promotional, I think the tool worked well. However, it would shine for a retailer that has a deep product assortment and a wide range of price points.

From start to finish, the process was very simple to implement. It's honestly one of the only products I've ever encountered where I've been told it's only a couple of hours to implement, and it was actually only a couple of hours. The UI for the tool is very intuitive, and the WYSIWYG tool is very easy to use. The emails and onsite widgets are pretty customizable, and a non-developer should be able to do most of the updates. The implementation and ongoing support team at Talkable are HIGHLY responsive and proactive. They work with you to tailor a program that is right for your business. I would totally recommend this software to anyone.

Working with Talkable has been the overall best experience for us. Their team is extremely knowledgable in their product as well as super fast to response to any email I send their way.

Great ROI, which is the most important factor, their product is optimized for mobile, which is about 80% of our traffic, and their staff is so personable and easy to work with.

I wish we can find even MORE ways to bring in referral customers on our site, but sometimes you don't want to have it blasted everywhere on the home page! haha

Support from their team, whether it be setting up new campaigns, helping with development or coming to the table with new ideas. Easy integration with Shopify and our other processes.

Back end reporting and management is a little bit difficult to understand, but their team is always there to help!

Our account manager and Ira are amazing people to work with. Accommodating to all our needs, quick to respond and just a quick to act and react, coming up with great testing ideas as well as bringing our internal ideas to life. Reporting is done regularly, no question left unanswered.

a non intrusive and interactive software that helped lift up the overall revenue of the business.

no complaints. if there are any concerns from our side, they make sure to take care of it.

Highly recommended platform for managing refer a friend programs. Strong customer support to help get things done in a timely manner.

Love the proactiveness of the customer support team in A/B testing new features! They constantly iterate on improving results - very much in the same model of growth marketing, always evolving!

Some 3rd party integrations are lacking in support but that can depend on the integration.

Overall, I would recommend Talkable to those who have a retail store and would like to retain customers.

I love how easy it is to use and how supportive the team is! They do a wonderful job in helping me execute whatever is needed.

The thing I like least about this software is that the dashboard they use can be a little difficult to navigate.

Great customer support. They are very responsive and eager to offer new ideas. The dashboard is easy to use and understand.

Customer acquisition through referrals that costs less than other channels and a good addition to our marketing mix

Accuracy and reliability, plus fraud detection. Hardly ever a tricky customer could bypass the rules of the system. Firstly, the referral program is under control — it shows when and who made a referral;. Secondly, campaign managers optimize everything very accurate and up to the company needs.

The only thing I dislike is the price is high, but it worth it.

The support is great! I was puzzled about rewards, and the customer success team helped to set up the program and suggested the amount of a discount for advocates and their friends. They also keep launching A/B tests to increase referral sales, which was impossible for us to do with an in-house program.

It was a bit hard to figure out how to add referral offer to site header, so I needed the team to help me out.

So far we like talkable. Account manager is excited and responds quickly to needs. Implementation was a little bit harder to get set up but now it is running smoothly.

Reporting dashboard is super easy to understand and has every bit of data you could want. Also customer service center is really easy and the team loves it.

A little confusing for me on the client side to go into campaigns and make changes. Maybe I am just not familiar enough but seems like a lot of places to mess up an edit.

Talkable has been a great part of our growth. Nothing speaks better than a friend's recommendation. Great product, great team, highly recommended.

Everything is automated and we don't need to do anything to track what happens

It is difficult to isolate and exclude users who knew us before they were referred

The simplicity from the first conversation to the implementation phase was fantastic. There was never a moment where I was concerned. After it was all set up the software itself is pretty straight forward and we look forward to seeing the results.

Overall the software ticked all the boxes. At this current time, there is nothing more that could be added.

User acquisition source, new sales

Reliable platform for launching referral program the way you need, with fraud detection. Emails, pop-ups are customizable, reports are easy to read. Referral became a new scalable customer acquisition source for us.

Not all campaign types work for us, wish we hadn't spent so much time testing them out.

Super easy A/B testing functionality for everything! Tons of data and every report type you could ever want. An easy to use interface, all the data you need is right at your fingertips.

Campaigns can take some time to set up and QA. Not always the most flexible when you want to adjust things after they have gone live.