TapMango is a cloud-based customer loyalty management solution designed to help businesses of all size run and incentivize their loyalty programs. The solution caters to a variety of industries including automotive, hospitality, apparel, entertainment and health care.

Campaigns built using TapMango are customizable and can be shared with the customers via mobile push notifications, SMS and emails. Marketers and promoters can customize campaigns and configure the information required from customers during sign-up. In addition, users can apply rules to their loyalty programs. Offers and coupons are then automatically validated when a customer redeems them.

TapMango enables businesses to monitor reviews posted by their customers on online platforms like Google and Yelp. The solution can also integrate with social media platforms to allow customers to share loyalty program updates on Facebook.

TapMango is available on a monthly subscription basis. Support is offered via phone, email and live chat.

Dashboard
Dashboard
Dashboard
Tablet display
Tablet display
Create profile
Create profile
Admin screen
Admin screen

Supported Operating System(s):

Web browser (OS agnostic)



85 Reviews of TapMango

Overall rating

5.0 / 5 stars

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Showing 1 - 20 of 85 reviews

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Frank from Next Generation Exchange

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great option for Rewards Program

Pros

Worth the investment to have a great rewards program. Love sending out text to customers of new sales. Sends out birthday coupons and incentives if customer has not been in store for a period of time.

Cons

Wish I could incorporate within my POS so everything is tracked there and not thru 2 separate systems.

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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Manager

Our overall experience is great. We love the rewards our clients receive, which makes them come back every time. I love the fact they receive something for their Birtday.

Pros

The fact that my client navigate through the process easily.

Cons

I am not able to plug it in to my website.

Sharon from Dtox Republic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

September 2018

Not worth our time

Pros

The set up and delivery of the system and reward cards was very simple.

Cons

It is probably better suited to a larger company. We did not get any benefit from it so cancelled the subscription after about 5 months.

alejandro from Slab House DP

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

We took a shot!

When choosing something important as a loyalty app. We'd scoured the internet and tech conferences. From day one of using TapMango we knew the possibilities. In the rare chance customer service was needed. There was an agent a couch or call away.

Pros

For me and my wife it came down to ease of use. We'd researched some of the others, even had the chance to test run others in Dallas. But we kept going back to Tap.

Cons

I'm not saying that I'm right. Or this is a justified con but I wish the interface was a bit cleaner. Form and function is great. But I'd like to see a more stylized approach.

Hashim from Provision Garden Supplies

Ease-of-use

Value for money

Customer support

Functionality

July 2018

The employer for tap-mango advised my company to use this software for customer attraction.

Makes the job a lot easier regarding customer interaction.

Pros

-Simple/easy to use
-Promotes/Attracts customers into coming back for more product(s)
-Strengthens relationships with customers

Cons

I only had one problem through-out the setup for Tap-mango, which was enabling the cashier and customer use.

Courtney from Central Vapors

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

This software is like many others in the retail industry but does seem to go even more beyond.

You really can't go wrong, this seems to be one of the better options out there, and it's going to keep your customers coming back time and time again.

Pros

Compared to Fivestars this software is similar, but does seem to offer a bit more for a bit less per month.

Cons

In general services like this in my opinion seem to be overpriced for what they are, however it is what it is, and this service seems to get you the best bang for your buck.

Jose Rafael from PDVSA Gas Comunal, S.A.

Ease-of-use

Value for money

Customer support

Functionality

July 2018

A very interesting software that allows you to organize your client portfolio

Tapmango is a software that revolutionized our interaction with customers and investors. Loyalty is a commendable value that must be maintained with much effort, permanently seducing users and customers, and Tapmango has made it a reality, keeping the customer captive of our new products.

Pros

Tapmango, has revolutionized the management of clients in my workplace and reasons have ample:

- Creation of customer loyalty program through promotions, new products, new shipments and nationwide distribution form.

- Develops a detailed program based on the customer experience with our GLI products and new investors.

- It is quite customizable, creating a more efficient categorization of our clients.

Cons

I thought that at the time of making the initial configuration of the software, it was a bit tedious and we took too long, however, that we have been solving progressively while we familiarize ourselves with the software

Doug from InBody Chiropractic

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Now somebody does the work for me

Rewarded by a rewards program

Pros

In the past I have always had to create and maintain our rewards program but now TapMango does it for us

Cons

There isn't anything we don't like about this program as yet. If they would like to pay for the rewards that would be nice.

britt from kcvo

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Customer service shines

Pros

The product itself has a lot to offer and with the right rep that fully goes over it with you and helps you understand it you can really see the program shine.

Cons

I currently cant get the app on IOS but it does have a lot do to with the industry I am in and its a tough hurtle to clear,but this is nothing new to me being the nature of my business and apples view on it (Vape products)

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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Has helped improve our retail income in our yoga studio

improvement in retail area

Pros

The software is very easy to use. I love the happy hour feature where customers can purchase items on sale for a specified amount of time. Leverages social media and texting to create connections with customers which is so important in this day and age.

Cons

The monthly cost is a little high for a small business so we are trying to determine if the benefits in sales outweigh the costs.

Hailey from Kroger

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Awesome

Pros

We love this software! It is great and easy to use. There are lots of rewards options available and it's so popular!

Cons

I really don't have anything to complain about here because we really just love it and the customer service is great!

Theresa from Atlantic Healthcare Products & Medical Supply

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Customer support is the Bomb!

Pros

The software is very easy to use with a few quick lessons. Chat support dudes are extremely responsive.

Cons

haven't found anything yet. The lay-out is user friendly. maybe a quick glossary in a help section would get customers rolling quicker.

Fiona Noelle from Lay Bare Franchising, LLC

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Excellent! A great addition to what we already have going!

Electronic tracking of referrals and points per visit

Pros

Easy to use and tracks everything for us. CSR's have made the set-up and upkeep very simple. He also follows up every month to see where we are at which makes us feel that they really are about our growth! People love the service and it definitely automated our very backward system of tracking referrals. Highly recommend them!

Cons

Price - since we plan to use this for all locations and they share one database, I think the rate should be so much lower given that what it does is constant and pretty basic.

Neucleus from Neucleus Fitness LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

I need help in creating and sending an image ad and Karin was so professional and smart to help

It easy to use and great for advertising to prospective clients and current client It excellent for customer retention and keeping in contact with your customer

Pros

So far it appears to be easy to learn and use. It save me money because I was subscribed with Aweber for email messaging and after discovering TapMango I no longer have the need for Aweber.
Aweber offers like service, but it extremely complicated to operate and use and it take extremely much more time to compose ads and email messages

Cons

So far I like everything...I have no opposing issues at this time; all is well, professional and operative

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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Love being able to stay connected to all my customers!

Pros

We moved locations recently and I didn't want to spend a fortune on post cards that people would throw away any way. It is simple and easy to use.

Cons

I don't really have anything bad to say, we've used it since October and my customers love it when we send out specials!

Molly from Deja Vu Boutique

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

They delivered what they promised!

It's just an easy program to use for emails, promos, text blasts and campaigns. Customer service is outstanding!

Pros

I love how easy it is to use the campaigns for email and text blasts. I also love how responsive tech support is.

Cons

I don't know all the aspects of it, and I don't have time to learn, so I feel like I miss out on some of the features it has. This is not their fault at all! I just feel it is expensive if you don't use all the features.

Tim from GamesXP

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Easy to explain and not an irritating distraction from the flow of business

Pros

The sharp attractive tablet with appealing graphics and the easy way to explain how to use it. Also, customers love the chance to win something on it.

Cons

It's not networked to our POS so sales are automatically registered to the customer. Customers routinely put the card too close to the screen. Just a little annoying, nothing big.

Amanda from Recovery Zone

Ease-of-use

Value for money

Customer support

Functionality

March 2018

TapMango has been very easy for employees to use and our clients love it as well!

Being able to give our clients a reward for being comited to our treatments. The team here at Recovery Zone has not had any problems with TapMango, therefore, we like everything about it.

Pros

What we like most about TapMango is that it is very easy to use and we are able to give rewards back to our clients.

Juli from Libations

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

The website is very user friendly.

Pros

The software is user friendly, and very affordable. The customer service is outstanding! I highly recommend this program to anyone that wants a rewards program.

Adam from Cloud 9 Vapor

Ease-of-use

Value for money

Customer support

Functionality

March 2018

AWESOME! Its fivestars with so many more options at a lower price.

Keeps loyal customers returning and helps bring back lost customers

Pros

Text based point system, easy to get feedback from customers, keychain card can be used as gift cards, easy referral system.

Cons

We have yet to come across any issues. One very minor thing we run into is inadequate lighting for the key cards to scan properly, however, this is on us as well. No real issues yet.


Displaying 1 - 20 of 85 reviews