TapMango vs Customer Frontlines

RATING:

4.8

(163)

TapMango has 163 reviews and a rating of 4.79 / 5 stars vs Customer Frontlines which has 247 reviews and a rating of 4.65 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (163)
4.7 (247)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 18, 2024
April 4, 2024
Pros/Cons
  • Pros

  • Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system.
  • Easy to setup and get started and price was reasonable.
  • Cons

  • Therefore, I don't use this feature which I regret. Another challenging area is the lack of integration with my point of sale software, EposNow.
  • I reached out to complain to support and the response was blaming my customers. UX never blames the customer, but in this case the customer was blamed).
Read all user reviews
  • Pros

  • Great support staff, very friendly and dedicated to helping you find solutions. End user gets a great experience.
  • Ease of use to create surveys. Qualtrics can be picked up easily for basic surveys, can be reviewed and published easily.
  • Cons

  • Difficult to use and administrative burdensome.
  • We found that depending on each individual's (staff) knowledge and experience, some people found it a little bit intimidating.
Read all user reviews
Pricing Range
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$
$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos