--- title: "Trustpilot Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Trustpilot. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Trustpilot is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) / Trustpilot Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/alternatives/) # Trustpilot User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,206 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 788 reviews (65%) - 4 stars: 300 reviews (25%) - 3 stars: 57 reviews (5%) - 2 stars: 14 reviews (1%) - 1 star: 47 reviews (4%) ### Most mentioned pros - Trustpilot is useful for tracking customer opinions and establishing credibility for the brand, as well as making marketing decisions, and it brings reviews together into one place so that trends and issues can be easier to spot over time. - It provides a trusted space for customers to share genuine feedback while helping businesses understand their reputation and identify areas for improvement. - I found it valuable for understanding customer sentiment, monitoring brand reputation, and demonstrating accountability through responses to both positive and negative reviews. ### Most mentioned cons - However, managing reviews can sometimes be challenging, particularly when dealing with feedback that feels misleading or unfair. - It seems like it's a bit of a 'necessary evil' to have, on one hand we need a system to collect customer reviews, but also the ability to reply to any reviews and so we're left paying for this expensive bit of software just to manage our reputation. - We have discovered that there are too many instances of fake reviews appearing on Trustpilot, especially with regard to "get rich schemes" that appear on Instagram and Tiktok. ## Trustpilot customer reviews Showing reviews 1-25 of 1,206 (page 1). ### Great for trusted reviews - Overall rating: 5/5 - Reviewer: Jackie S. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been positive and i can definitely trust the reviews on different companies #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i really like about trustpilot is the fact the website has a sleek design and it has lots of reviews on all different types of companies and their products. #### Cons No complaints whatsoever about this.site its easy to use and navigate to the information t j at you are looking for. #### Vendor response Hi Jackie, Thanks for the review! We're so happy to hear that you're enjoying using Trustpilot and that you've put your trust in us. Thanks, The Trustpilot Team Replied June 2025 --- ### Collects honest customer feedback. - Overall rating: 5/5 - Reviewer: Tim G. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. By using this client feedback from Trustpilot we have been able to make changes to our post-installation support which has subsequently led to fewer support tickets. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Trustpilot is great for our clients because it gives them a voice, and great for us because it shares insight into their real-world feelings on our service. Positive reviews establish online trust and gives our brand a sense of legitimacy. #### Cons Even when we are getting great reviews, it can be hard to get a satisfied customer to review us without having to ask multiple times. #### Vendor response Hi Tim, Thanks for sharing your feedback! We're glad to hear that Trustpilot has helped you build trust and highlight your clients' experiences. We've found that sending invitations at key moments in the customer journey and automating the process can really improve response rates. We'd recommend reaching out to your account manager, who can share tips and best practices to help with this. We appreciate you being part of the Trustpilot community! Thanks, The Trustpilot Team Replied July 2025 --- ### Helps Recognition and Improved Referral Sales! - Overall rating: 4/5 - Reviewer: Selim D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Happy #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's a pretty straight-forward platform that helps engage with clients, improves recognition and improves referral sales. #### Cons They can improve the screening process for comments as spam reviews can pass through and hurt the ratings --- ### Great for user feedback and brand reputation - Overall rating: 5/5 - Reviewer: Samuel B. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Trustpilot has been pretty positive, we've been able to display our user feedback on our website using their widgets and collect reviews too. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Trustpilot is a great way for us to collect and display our user feedback, and has great security systems in place to avoid false reviews that hurt brand reputation. #### Cons There are a few cons to Trustpilot - they are quite pushy with wanting you to buy a paid plan, emailing you every so often, since we're quite a small company it does not make sense for us to upgrade to a premium plan. #### Vendor response Hi Samuel, Thanks so much for the kind words - we're glad to hear you've had a positive experience collecting and showcasing your user feedback with Trustpilot! We totally understand that a premium plan may not be the right fit for every business, especially smaller ones. Our goal is simply to highlight available options, but we’ll take your feedback on board and make sure we’re being as respectful and relevant as possible in our outreach. If you ever have questions or need help making the most of your current setup, we're here to support you. Thanks, The Trustpilot Team Replied July 2025 --- ### Trustpilot - Overall rating: 4/5 - Reviewer: Joanne M. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It was simple and easy to use. I didn’t use for too long as eventually when to Google Reviews as it felt better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros There is a small Learning curve but it quite simple to use and get use too. Reviews Are great for feedback with Trustpilot. #### Cons Not always sure if the reviews were genuine. Also only the reviewer has power to remove a review even if you request for Trustpilot --- ### Great for larger brands, but too expensive for smaller ones - Overall rating: 3/5 - Reviewer: Ashish P. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, using Trustpilot's paid options has been quite easy and straightforward, and they offer many simple ways of integration. Customers also like the experience. However, the price-to-performance ratio could be better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Trustpilot is highly trustworthy and instantly gives a great signal to future users about the quality of your product. I like that they try to be unbiased, authentic, and give a realistic picture both to the brand and to the end consumer. #### Cons The pricing is quite high for the set of features offered. For larger brands, Trustpilot will cost more but will be a small share of their overall marketing spend, but for smaller brands and startups, the pricing is quite prohibitive. --- ### Price is insanely high. - Overall rating: 1/5 - Reviewer: Eric P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered We were paying TrustPilot $70/month, then our bill suddenly jumped to $380/month for the same service. When we contacted them about it (and escalated it), they said, Well, we sent you an email about renewing at the new price. They refuse to cancel our service until the "contract" that auto-renewed at a new price expires. Sorry, I don't read every one of the many emails they send... so, now I'm stuck with a huge bill for a year that I can't afford... and I only use 5% of the services they offer :( Buyers beware. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The website widget helps build trust. They offer a lot of other "features" that are mostly not helpful. #### Cons Cost is insane, renewal happens with a massive price increasse and customer support just says it is what it is. Very disappointing. #### Vendor response Hi Eric, Thanks for sharing your feedback and we're sorry to hear you're disappointed. We understand that pricing is an important consideration, and we always aim to provide clear communication around any changes ahead of renewal. Cancellations or changes do need to be made in line with the terms of your agreement, but if you have further questions or concerns, your account manager is the best point of contact to help clarify next steps. We appreciate you taking the time to share your experience. Thanks, The Trustpilot Team Replied May 2025 --- ### Great features! Pay to play! - Overall rating: 5/5 - Reviewer: Ariel L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We started working with Trustpilot to improve and increase our online presence and it worked! We have been able to capture more feedback than ever and identified more improvement we need to make. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Trustpilot makes it easy to request reviews from our clients at the most important parts of our customer’s journey. #### Cons They have multiple plans and some of the cooler features are not available unless you purchase one of the top tier plans. #### Vendor response Hi Ariel, Thanks so much for your feedback. We're really glad to hear that Trustpilot has helped you collect more feedback and gain insights to improve your business. Just to clarify, Trustpilot is free to use and open to all. While we do offer paid plans with additional features, all reviews must follow our guidelines. We’re committed to maintaining a transparent and unbiased platform. Thanks, The Trustpilot Team Replied June 2025 --- ### Real reviews - Overall rating: 5/5 - Reviewer: David F. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The security of the reviews makes you feel confident that when you read what is written is true and not reviews that pay for a good product or company to be written when it is not #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reviews that customers write on Trustpilot let you know how their experience was and what they think about the service and company. It highlights the errors that can occur when it is noticed that more than one customer writes the same problem, which helps to be able to act efficiently on the situation. Trustpilot is a reliable source of written reviews to ask customers to leave their evaluation of the service #### Cons It works well, I have never had contact with customer service because I have not needed it since everything is going well #### Vendor response Hi, Thanks for sharing with us! We're so happy to hear that you're finding Trustpilot to be easy to use and a useful service when collecting customer feedback. We hope you continue enjoying your Trustpilot experience! Thanks, The Trustpilot Team Replied January 2025 --- ### Trustpilot is good for what it’s worth - Overall rating: 5/5 - Reviewer: Will M. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great place for reviews and easy website widgets. #### Cons Many fake reviews that can lose trust with customers. #### Vendor response Hi Will, Thanks for sharing with us! We're glad to hear that you're finding Trustpilot to be a great place for reviews and are liking our widgets. Just to clarify - we have zero tolerance for fake reviews and take extensive measures to protect our platform from them. This includes automated detection technology that scans for and removes fake reviews, a dedicated team of agents and legal experts focused on investigating and addressing misuse, tools that allow both consumers and businesses to flag reviews that breach our guidelines, and a whistleblower function for anyone who spots fraudulent activity to report it. If you see something on our platform that may seem off, please report this to our Content Integrity team here: https://support.trustpilot.com/hc/en-us/requests/new for further investigation. Thanks, The Trustpilot Team Replied March 2025 --- ### The main tool to monitor customer satisfaction - Overall rating: 4/5 - Reviewer: Guido G. - Verified reviewer: Yes - Industry: Furniture - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We're working a lot with it, especially to be able to support those customers who had a bad experience with our products or services. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Trustpilot is critical for almost all the companies because of its huge brand awareness.Almost all customers use it both to find information about the satisfaction of their peers about product and services.So companies do not need to invest to "teach" their customer to use it, but they need to invest to keep it monitored and to respond quickly to customer comments and reviews (especially the negative ones). #### Cons It can be a "dangerous" tool when it's not monitored properly by companies, especially because its reviews are public and can be seen by all users on the web.It requires a lot of effort. #### Reasons for choosing Trustpilot Most of our customers used to write comments and reviews directly on Trustpilot. #### Vendor response Hi Guido, Thanks for the kind words! We're happy to hear that you're finding Trustpilot to be a great tool to monitor customer satisfaction. If you need any help or support while navigating how to use our platform, please don't hesitate to get in touch! Thanks, The Trustpilot Team Replied March 2023 --- ### So many better options for brands out there - Overall rating: 3/5 - Reviewer: Cameron M. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Felt pressure to upsell often. Little control over my reviews was frustrating. Expensive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Nice interface, relatively easy to use. Support was helpful. #### Cons No control over our brand's reviews, prioritizes brand reviews rather than product reviews, can't group reviews to populate on one product page which was important for our business as we have lots of different prints available in the same product but they are all different skus and not variants. Expensive! #### Vendor response Hi Cameron, Thanks for sharing your experience with us. We will certainly be passing along your feedback about our product and platform to our Product and Tech teams to look into for the future. Regarding pricing, we aim to offer plans and packages that deliver value and we'd be happy to discuss ways to optimize your experience if you get in touch with your account manager. Thanks, The Trustpilot Team Replied January 2025 --- ### Valid and User Friendly Platform - A Bit Costly for Small Businesses - Overall rating: 5/5 - Reviewer: Ashley P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has been amazing and we love utilizing TrustPilot for our post order verified reviews. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the validity that TrustPilot reviews give for a business. The implementation of the connection between our woocommerce site and TrustPilot was seemless. The dashboard for managing reviews is also super user friendly. #### Cons The cost for TrustPilot for a small business is our biggest painpoint. We would love to be able to utilize the "full suite" of options but it is a bit too steep for our budget at this time. #### Vendor response Hi Ashley, Thanks for your kind words. Great to hear that you found it easy to get up and running with Trustpilot and that you're feeling the benefits of those verified reviews. The cost of our packages is something that we keep a close eye on, as we always want to make sure that we stay competitive in the market. But, we'll be sure to take in your feedback and pass it along to our teams. Best Wishes Jen - Trustpilot Replied November 2024 --- ### Good Company - Overall rating: 5/5 - Reviewer: Trystn H. - Verified reviewer: Yes - Industry: Information Services - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Very easy to navigate and access features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good features throughout the entire site. #### Cons I have no complaints. Everything about the site is good. #### Vendor response Hi, Thanks for the kind words! We're so happy to hear that you're enjoying our features and using our platform. Please don't hesitate to get in touch if you have any questions or concerns in the future. Thanks, The Trustpilot Team Replied January 2025 --- ### Trustpilot as a wealth of information and tools. - Overall rating: 4/5 - Reviewer: islam k. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Trustpilot is widely regarded as a helpful platform for consumers to research and evaluate businesses based on real customer reviews. It provides transparency and allows users to make more informed decisions when choosing products or services. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked most about Trustpilot is its comprehensive database of customer reviews, which provides valuable insights into businesses' reputations and helps me make informed decisions. #### Cons Trustpilot was the occasional presence of fake reviews. It made it difficult to trust the credibility of the ratings and opinions shared on the platform. I wished for more robust measures to ensure the authenticity of reviews and greater transparency in the review verification process. #### Vendor response Hi islam, Thanks for sharing with us! We love hearing that you're enjoying using our platform to gain valuable insights. We do do lots to protect our platform from fake reviews, but we are always making improvements and will take your feedback in to do just that. Thanks, The Trustpilot Team Replied May 2024 --- ### My Only Compliant is We Should Have Signed Up SOONER! - Overall rating: 5/5 - Reviewer: Brock P. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered As I mentioned above, our only complaint is we didn't start working with them sooner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were slow to get on the Trustpilot bandwagon. I had a strong aversion to paying review sites for "tools" to help manage reviews. This was a mistake. We couldn't be more thrilled with our Trustpilot account (and their account team). They did a fantastic job helping us get integrated and really walked us through how we could tell our story online better with ratings and reviews. They also helped quickly identify customers who didn't have a great experience so we could fix the problem. #### Cons Nothing. Their software is very easy to integrate and their tools are very simple to use. We love it. --- ### Trust Trustpilot. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Perfect experience and im very happy with this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Easy to use and understandGives me peace of mindHonest feedback are given #### Cons The negative comments is a real turnoff, if maybe there was a way to put those nasty comments right at the bottom it would help alot. #### Vendor response Hi, Thanks for sharing your experience with us. We love hearing that you're finding our platform to be easy to use with helpful reviews and feedback. We do offer the option to filter through reviews on a company profile page by date posted, popular mentions, star rating, language and more so we'd recommend choosing the filters you'd like to see when looking through reviews. Thanks, The Trustpilot Team Replied November 2022 --- ### Great features, not so great customer support - Overall rating: 5/5 - Reviewer: Jonny C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The primary benefit is that we are able to promote a message of trust to our potential customers with highly visible assets. Gathering reviews on such a large scale ensures the quality of service is made clear and we believe this is vital in our marketing in the early stages of the sales funnel. With so much of it being automatic is has also saved us countless man hours that would otherwise be devoted to requesting and processing feedback/reviews. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros The ability to collect and moderate reviews is made really easy in their business portal and API links. We are able to send out invitations to reviews automatically to our customers which then enables us to collect a lot of great feedback, but also important constructive criticisms. The stringent rules on who can leave a review ensures that sabotage is non-existent. Only customers who have proved they have had a direct buying or service experience are allowed to review, meaning spam or malicious negative reviews are taken care of quickly. The compliance team at Trustpilot is great for this. The features that they enable us to embed into our marketing and online material (on the upgraded package) offer a great additional trust element to our brand message that is easy to use and easily customised. #### Cons Customer support is really lacking when it comes to communications regarding account issues. Billing problems result in downgrading of the account and almost complete loss of functionality with no warning, despite having a dedicated account manager. Trying to get assistance from their customer support team late in the afternoon or on a Friday is impossible as you get sent around in circles emailing/calling different people. #### Vendor response Hi Jonny, Thanks for the review. It's great to hear you're enjoying collecting customer feedback on Trustpilot. We apologize for any trouble you've had when trying to get in touch with the team. We've let them know of your comments so they can improve on this ASAP - it's never our intention to send you in circles. Please don't hesitate to contact us with any other questions so we can do our best to improve your Trustpilot experience. Replied April 2019 --- ### Trustpilot gives me an indicator of my likely experience using a particular firm. - Overall rating: 5/5 - Reviewer: David P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I found it tricky to use, because I have several email addresses, and trustpilot doesn't enable me to link them, thus downgrading my own reputation, which detracts from its value. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros What I like most on trustpilot is it enables to make comparitive judgement on similar suppliers, by means of a dashboard style score. #### Cons As a consumer, there is little chance to modify or update reviews once they have been made, you can't add a reply, so if the supplier sends you a white widget by mistake, and you ordered a green widget, then supplier makes a false claim, saying we sent you a green widget, there is no continuance of thread.That example could allow occasional complaints to be glossed over, on the other hand, if the company responded and said we're sending a green widget today, and you then wished to edit, or reply and change overall opinion and rating you cannot, again as an end user. #### Vendor response Hi David, Thanks for the review. It's great to hear that you're liking using our platform to find trusted companies. We don't have a way to reply to a company response on a review just yet, but our team is looking into this for the future. In the meantime, you can always edit your review to reflect an up to date experience. Thanks, The Trustpilot Team Replied September 2023 --- ### The importance of a truthful and informative discription of service providers. - Overall rating: 4/5 - Reviewer: David A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Overall I've found it to be a positive experience and great help when deciding on if I use a service or not. Having this information available is important and critical when choosing a product or service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The number of reviews that you can find about a company and the service it provides to the public. I find that getting informative and detailed reviews helps decide whether or not a company is a correct choice for what I need to be done. #### Cons When I put a negative review about a company, they were allowed to take it down because it affected the outlook of their service, even though it was my honest opinion. I don't think that any review should be removed no matter how damaging it could be to the reputation of a company. So long as it's truthful and honest people should be allowed to know what you think is being done right or wrong. --- ### Why Trustpilot is Trustworthy? - Overall rating: 4/5 - Reviewer: Atul J. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered I am a Old User Of Trustpilot now. It has Fantastic Features With Advanced Equipped Technology Which Provides Perfect Result to its Users. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros First it is User Friendly and As Far as it's Features are Concerned it has Innovative and Advanced Features Which is Very Important in Finding the Accurate Result Regarding Any Software Or Sevices Sites. #### Cons As far as my View is Concerned Regarding Trustpilot I Almost Give it High Ratings due to his Unmatched Service. #### Vendor response Hi Atul, Thanks for sharing with us! It's great to know that you're finding Trustpilot to be easy to use and a great tool! Thanks, The Trustpilot Team Replied September 2023 --- ### Best review platform out there. - Overall rating: 5/5 - Reviewer: Michael D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with Google and Facebook. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Where to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. The customized solutions, from automatically sending out reviews to google integration, is what I like most about Trustpilot. We use Trustpilot to automatically send out product-specific review invites with every purchase. In the case that we the customer is purchasing apparel, there are apparel specific data points you can collect, like fit, fabric and quality. This is critical for us as we look to differentiate ourselves from other companies out there. Additionally, the review platform is easy to navigate and easy for the customer to leave a review. They also make it very easy to allow us to respond back to the customer as well. #### Cons The only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much data for them to pull the review right away. Often times we will get a slew of fabricated reviews in the middle of a large campaign and those fabricated reviews can interrupt the momentum we look to gain. #### Vendor response Hi Michael, Thanks for taking the time to leave us a review. It's always nice to hear when a customer is very happy with our service and all our platform has to offer. We know we're not perfect, and will definitely let our team know of your feedback regarding wait times around the reported reviews process. If there's anything we can help out with in the future, please don't hesitate to get in touch. Let's upgrade the world with reviews! Replied October 2019 --- ### Trustploit review - Overall rating: 5/5 - Reviewer: Kadonna K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall quality software product and on great accuracy of information displayed. Communication networking benefits and easy for conducting business purposes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quality software product for all expressions and comments and questions asked about business purposes and direct communication with all clients. #### Cons Nothing everything in the software program is organized and stored correctly and quality software as a platform for communication with clients and others reviewing business. --- ### The Number 1 Review Tool! - Overall rating: 5/5 - Reviewer: Keely B. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros - Trustpilot makes it really difficult for people or companies to leave 'fake' reviews and makes it easier for the public to detect if and and when businesses are trying to suppress complaints posted on the platform, therefore making it an extremely trustworthy review platform - Trustpilot has a brilliant intuative interface and is very easy-to-use - Invitation functionality is extremely useful, meaning we can quickly and easily send invitations to newly switched customers to ask for their experiences - Bcc invitation funtionality also particularly useful for customer service teams who can use this feature at the end of communication with a customer who will then automatically recieve an invitation request from Trustpilot without internal employee having to do anything except Bcc an email address - Quite a few good integration option - Ability to contact a reviewer directly if they are a verified review which can be useful if they have raised any issues or queries in their review - Responding to reviews directly is easy #### Cons - The 'Image Generator' integration only allows you to use a certain amount of text from a review to generate an image for social media, which ends up meaning some reviews do not make sense as it has cut a chunk of text off - Would be good to have more customisation when it comes to analytics - Customer support lacking, have contacted support a couple of times for account issues and communication is really low and information lacking when they do respond, I gave up with one issue because the response was terrible #### Vendor response Hi Keely, Thanks for the feedback. We love hearing that you're enjoying a seamless Trustpilot experience so far. We'll be sure to let the team know of your feedback regarding our image generator and the cut off of text. We'll also let our support team know of your comments so we can improve our service. Please don't hesitate to get in touch in the future with any questions or concerns. Replied July 2019 --- ### Trustpilot: The review website you can trust! - Overall rating: 5/5 - Reviewer: Alexander K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The fact that you can see a wide range of reviews, both good and bad, and that the company being reviewed can respond to any complaints that may arise. I feel very well informed after checking a company out on trustpilot. #### Cons Nothing, this is a great site that I would suggest everyone make use of. ## More reviews [Next reviews](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/?page=2) --- Trustpilot Reviews, Pros and Cons - 2026 Software Advice