All Trustpilot Reviews
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Trustpilot Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.2
Value for money
4.2
Functionality
4.4
Pros
"Trustpilot is useful for tracking customer opinions and establishing credibility for the brand, as well as making marketing decisions, and it brings reviews together into one place so that trends and issues can be easier to spot over time."
"Trustpilot is a great way for us to collect and display our user feedback, and has great security systems in place to avoid false reviews that hurt brand reputation."
"What i really like about trustpilot is the fact the website has a sleek design and it has lots of reviews on all different types of companies and their products."
Cons
"It seems like it's a bit of a 'necessary evil' to have, on one hand we need a system to collect customer reviews, but also the ability to reply to any reviews and so we're left paying for this expensive bit of software just to manage our reputation."
"I received what seemed like an automated reply with no name that they still wouldn't allow my review due to their automated detection technology."
"They allow a lot of spam reviews, for instance people who may have got the wrong software, or someone who is blaming the provider when actually it's a problem with another piece of the puzzle."
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