Upzelo
About Upzelo
Upzelo Pricing
We charge on a monthly and an annual basis. The charge is based on a flat fee with additional charges if you require additional cancelation sessions to be purchased. We charge in $ (USD),£(GBP) and €(EUR). There are three tiers to pricing. Starter at $49, Pro at $199 and then an Enterprise level which requires contact with sales.
Starting price:
$47.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Upzelo
3 Reviews
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Great Interface
Upzelo revolutionized the way we handled customer success. We had the whole system setup in a matter of minutes, and saw our first "upzelo" saved customer within a few days. The user interface was a dream to use when getting everything configured, and the reporting always made the information you wanted readily available as soon as you login.
CONSSome of our retention flows can be a little more complex, which required a little extra work to get right.
Reason for choosing Upzelo
We considered writing our own retention flow, but with the simplicity of Upzelo, it was an easy decision. We will probably integrate Upzelo for our own customers to use alongside our subscription management services.
Matt
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
A must if you care about customer churn and retention
So far we are yet to come across any downsides to using Upzelo. Its greatly helped use to reduce our churn and grow our business.
PROSA really great customer success software that has helped us to grow our clients business. We weren’t looking for a tool like this but were curious when we read their description here on Capterra. We requested a demo and from that we could easily see where in our software stack this would sit. Since we set up Upzelo we have seen a marked improvement in our clients churn rate and a growth in their net revenue.
CONSThe installation process was easy to set up and activate. The audiences were straightforward to build and the suggested customer exit surveys were really helpful. Their customer support team were always on hand to help us along the set up process from trial though to being fully upgraded with Upzelo. Upzelo has allows us to focus more on attention and understand our customers more. It’s a core part of our team, helping us to influence both marketing and product development thanks to the specific feedback it can generate from each and every one of our customers. Overall it really does reduce your churn.
Milagros
E-Learning, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
I recommend Upzelo for your Cancel Flow
We have retained 15% of customer who were about to cancel thanks to Upzelo´s Cancel Flow.
PROSUpzelo´s Cancel Flow is a great and very useful feature for our subscription model business. We can now retain more customers and understand better their feedback. Also, they are constantly making improvements in the tool and they listen to suggestions and make them happen.Customer service is great.
CONSAt first we couldn´t filter by custom date and that made difficult to keep track, but they added that feature recently, and we are loving the new dashboard.