Xoxoday Software Reviews
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Review Highlights
Pros and Cons
"The UI is very easy to use. The marketplace has a lot of gift options to redeem and the customer team is extremely responsive and prompt in resolving the queries."
"Easy to use and accepted widely; It is not limited to a single website."
"It’s a very accessible way to manage rewards that are ethical which is very important for us to choose and predetermine the retail partners that are aligned with our policies."
"At times, the way the points are calculated include a lot of miscellaneous charges."
"The SPOC changes every now and then. The complaints and concerns are not handled on time."
"Some of my employees have complained of it being difficult to understand."
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Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
Anonymous
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
May 2019
Awesome experience I always suggest to go for XOXO vouchers for employees recognition
We are using for long service award as well quarterly rewards and recognition program
Pros
Immediate response from customer support Can be accessible to most of the top websites Doing great in US too
Cons
Nothing much. But can work on with deadline. One service request should not take beyond 24hrs to close
Response from Xoxoday
Thank you for taking the time to review us. We are glad to know that Xoxoday has been super helpful in employee recognition at your company. It's feedback like yours keep us motivated all the time.
Replied May 2020
Azharuddin
Company size: 1,001-5,000 employees
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
March 2022
Employee rewards source
It is pretty good choice for organizations to reward its employee where they can choose various platforms to redeem their rewards.
Pros
There are various source of options where we can redeem it
Cons
Found none so far, it is pretty good overall
Reasons for choosing Xoxoday
It is pretty good choice for organizations to reward its employee where they can choose various platforms to redeem their rewards.
Tina
Company size: 51-200 employees
Industry: Airlines/Aviation
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
October 2019
JPPLReview
Rewards and recognition Service award Birthdays
Pros
great customer support team and proactive support now
Cons
less features and functions low Engagement on the platform
Reasons for choosing Xoxoday
- local customer care support - More features as compare to other but not up to market speed - service awards
Response from Xoxoday
Thank you for your insightful Feedback. We value your association with us! -Team Xoxoday
Replied June 2020
Sohit
Company size: 1,001-5,000 employees
Industry: Electrical/Electronic Manufacturing
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
March 2022
Love for xoxo
Pros
Easy to use and very amazing and app that I can recommend
Cons
Nothing as such . Every aspect is up to the mark
Response from Xoxoday
Hello Sohit, Thank you for reviewing us. If you need assistance using this site, you can contact live chat support at any time, and if you have any other questions, please email us at cs@xoxoday.com. Thank you.
Replied August 2022
Umesh
Company size: 1,001-5,000 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
March 2022
Great Platform
Amazing Experience
Pros
Ease of Work and platform is good and for employees also
Cons
Can we make ordering process more simplier
Reasons for choosing Xoxoday
Choice of Products
Qadeer
Company size: 501-1,000 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
March 2022
Okayyy
Pros
Xoxo Points and posts and overall this software is good
Anonymous
Company size: 5,001-10,000 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
May 2019
Nice and easy to use product
overall good, I think you provide a service which is better than other companies we've tried. A bit more focus on customer service and not only on sales and upselling would be appreciated
Pros
Easy to pull reports, different features can be implemented upon request
Cons
discount % on gift cards - we had a few issues with the API that took some time to be resolved and a few level of escalation
Response from Xoxoday
Thank you for taking the time to review us. Glad to know about your experience with Xoxoday. We have undergone many changes in terms of products, cs, structure etc. to provide a seamless experience to our users. Please do reach out to us cs@xoxoday.com in case any issues.
Replied May 2020
Tushar
Company size: 501-1,000 employees
Industry: Warehousing
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
March 2022
Xoxoday: very useful website
The overall experience is really great as there is a huge variety of options to choose from and the website is easy to access as well.
Pros
The most useful feature was to be able to buy coupons for a variety of online platforms like amazon, flipkart, paytm, udemy, uber, etc. The website interface is very user friendly and easy to navigate.
Cons
There are no vouchers that can be claimed for gaming platforms like epic games, steam. The delivery of some coupons could be done faster.
Response from Xoxoday
Hello Tushar, Your feedback really helps us improve. We are working on adding vouchers for gaming platforms for our users. If you need help using this site, you can reach out to live chat support anytime, and in the case of any other queries, please write to us at cs@xoxoday.com. Thank you.
Replied August 2022
Parthasarathy
Company size: 11-50 employees
Industry: Pharmaceuticals
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
March 2022
Xoxoday---- The ray of lightining in E Commerce
Marvelous.
Pros
It is easy to select the vendors from the list. Various ranges of products can be viewed and picked before selection. It is user friendly. Even a layman can use by going thru the software with or without others assistance. Customer service executives are polite in answering; albeit the questions are irritable.Customer centricity is the main focus.
Cons
Initially I had a problem of using xoxoday. I called the customer service desk and got the inputs how to use. Instead if they would have given the instruction how to use, it will be of much help.
Sivajee
Company size: 1,001-5,000 employees
Industry: Computer Software
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
March 2022
Good one among the competitors
Liked it. More functionalities expecting
Pros
I like the ease of usage. Its simple UI. Not much complicated. Ease of navigation and secure
Cons
UI is basic but can be better. More functionalities expected
Response from Xoxoday
Hello Sivajee, Thank you for reviewing us. We are continuously working on upgrading the user interface for our users. If you need assistance using this site, you can contact live chat support at any time, and if you have any other questions, please email us at cs@xoxoday.com. Thank you.
Replied August 2022
Atma
Company size: 10,000+ employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
October 2019
Giftxoxo Rewards Platform Review
Great
Pros
Ease of use and the way one can navigate through the portal without much hassle.
Cons
Nothing as such. However something can be improved on the end side.
Reasons for choosing Xoxoday
it was better
Response from Xoxoday
Thank you for your insightful Feedback. We value your association with us! -Team Xoxoday
Replied June 2020
Raghvendra
Company size: 501-1,000 employees
Industry: Market Research
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
June 2021
Review
Over all good
Pros
Fast, easy and efficient. Wide range of denomination.
Cons
Whenever number of vouchers are less we receive vouchers within the emails. We would recommend to send the vouchers within the excel format only. It would be great to have a voucher final status report. We would like to know how many of our users are actually redeeming ther vouchers before it gets expired.
Reasons for choosing Xoxoday
We were using paytm and still using the same. Xoxoday is an additional alternative for amazon vouchers. We wanted to have amazon vouchers in our reward list as paytm and amazon are the two market leaders. Moreover we took this decision based on the results from a quick survey administered within our panelists.
Response from Xoxoday
Hi Raghavendra, Thank you for taking the time to review Xoxoday Plum on Capterra. In our latest release, it is included in reports who has redeemed the voucher and who has not. Please check the admin reports once. We deeply value your association with us. All the best :)
Replied June 2021
Kundan
Company size: 201-500 employees
Industry: Investment Management
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
June 2021
Happy with Xoxoday Plum & Empuls
Excellent
Pros
Integration with Zoho People, Ease of rewarding or recognizing, survey platform, monthly engagement ideas
Cons
Graphics can improve - it will enhance the user experience or engagement - we can take a leap out of Workplace by Facebook.
Response from Xoxoday
Hi Kundan, Thank you for taking the time to review Xoxoday products on Capterra. We deeply value your association with us. All the best :)
Replied June 2021
Mugdha
Company size: 51-200 employees
Industry: E-Learning
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
June 2021
An HR's best friend from an EEA POV !
AWESOME! I have introduced XOXODAY in 3 different organizations I have worked for. Just to clarify, no freebies given to me from XOXODAY. :) I introduced it because I love it.
Pros
Best feature is the - wide range of brand associations, really gives a free hand to employees to chose from. Next best feature is the platform in itself. Very easy to use & user-friendly !
Cons
Nothing for me to mention. Its a great product!
Reasons for choosing Xoxoday
NA
Response from Xoxoday
Hi Mugdha, Thank you for taking the time to review Xoxoday Plum on Capterra. Thank you so much for all the support! Such feedback helps us motivate better to provide even more delightful products. We deeply value your association with us. All the best :)
Replied June 2021
Vivek
Company size: 10,000+ employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
June 2021
Nice Product with ease of doing
Its good and I liked it very much personally.
Pros
Ease of handling, customer support service. Whenever we stuck anywhere we get the required help from XOXO team.
Cons
Need to have bifurcations in budget that we newly recharge with. For eg; if we have recharged plum with 1 lac and after few days we put some more amount say 1.5 lacs then it should have two different trackers showing utilization of each recharge which will be really helpful.
Reasons for choosing Xoxoday
Easy to use, very nice customer service
Response from Xoxoday
Hi Vivek, Thank you for taking the time to review Xoxoday Plum on Capterra. We are working on improving our reports and analytics section. You can expect an update in the mid July 2021. Stay tuned! We deeply value your association with us. All the best :)
Replied June 2021
Anonymous
Company size: 2-10 employees
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
FUNCTIONALITY
5
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