Yotpo Software


 

Yotpo is a cloud-based content marketing platform that provides e-commerce sites with functionality for reviews, ratings, questions and answers, as well as other forms of user-generated content.

Yotpo helps users manage the customer review process by enabling customers to leave reviews directly from their email client. It also provides widgets for sites, which display relevant customer reviews to customers to help drive conversions.

Yotpo offers a range of integrations with third-party rating systems, such as Google Seller Ratings, as well as Facebook and Twitter. These features help users monitor e-commerce sites’ search engine optimization (SEO) rankings and help companies monitor their social media channels. Yotpo’s offerings include a number of content marketing features, such as email marketing, marketing automation and analytics, social marketing, marketing resource management, search and mobile marketing.

The company offers starter, mid-range and enterprise options, charged on a monthly basis.

 

Yotpo - Create campaigns
 
  • Yotpo - Create campaigns
    Create campaigns
  • Yotpo - Social push
    Social push
  • Yotpo - Google Seller ratings
    Google Seller ratings
  • Yotpo - Reviews
    Reviews
Supported Operating System(s):
Web browser (OS agnostic)

74 Reviews of Yotpo

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Patti from Kapp studio
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Disappointing to say the least

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

The CEO admitted they had been focused elsewhere and not on customer success (which is what they proclaimed as their value driver in the sales process). He was brave and opened himself up for all sorts of comments in a New Years blog in 2017. It's worth checking out if you haven't read it yet. I wish them well - lots of excellent people at this company and I hope they and their customers are enabled for success going forward. We still feel ripped off though so buyer beware. Check them out and make a conservative decision is what we'd do if we had it to do again. No references = no deal!

Pros

Good ideas about user generated content.
Partnership webinar was excellent by YOTPO rep - got us really excited about using it.
Having an assigned account manager to 'ensure' you are successful.

Cons

We paid for the first year and got zero in return. We were able to get a refund, but after that YOTPO wouldn't budge. We knew the investment was costly and risky, but everyone there assured us we would see huge increases in sales. How about any? - I would now say. I think they have dropped their pricing. They offered to drop our subscription. Sounds good but when divided by the value, it's still not a deal we want to entertain.

 
 
 
Showing 1-20 of 73

Michael from Mediaform Computer Supplies

September 2017

September 2017

Good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, functional, does what it's supposed to, looks great, good interface and neat design/layout

Cons

There needs to be more features, sometimes the widgets or code doesn't work properly, needs more options on how to display reviews as well (eg. displaying less than 5 reviews)

Source: Capterra
 

Wyatt from W Kelley Enterprises LLC
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Great App for your business reviews

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Five star reviews from customers

Pros

All the work is being done behind the scenes and most customers have provided positive reviews and have responded.

Source: Capterra
 

Tom from LED Lighten

August 2017

August 2017

Good but way to expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It's a good review software.
Good backoffice and automatic.

Cons

But why so expensive. Not more sales. Business is bad and you will be punished if you not change. Mark my words.

Plugin support is not so good. No support for prestashop 1.7

Source: Capterra
 

Bo from Millers point
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Hard to get help. Not very useful and very expensive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No benefits

Pros

Our torpor account manger really tried to help a month before renewal time. I did not have another positive thing to say.

Cons

Did not attract new customers or keep existing ones. I was talked in to using this software by my developer and gave it a fare shot.

Source: Capterra
 

Dmitri from Buckwholesale.com
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Good for 3rd party software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The biggest benefit is sales.

Pros

The best part of the software is that not only does it collect reviews but it sends out the emails automatically and can post directly to social media.

Cons

The worst part about the software is the cost . It seems like 5k+ per year is a little bit of an overkill for essentially a email marketing company.

Source: Capterra
 

Juan Carlos from Max Warehouse

July 2017

July 2017

Works really well, don´t need to automate at all once is set it does the job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Pros

Does exactly what I need it to do! I like the way it gives me the different analysis of how the reviews where received.

Cons

That does not have a better way to see when somebody writes a bad review but uses 5 stars and then it get published.

Source: Capterra
 

Santiago from Boxi Sleep

July 2017

July 2017

Great product, stupid business model.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Pros

Its effective
Its easy to use
It has more functionalities than other tools
It has a great sales department

Cons

The price. It costs 3-5 times more than the competitors, but it doesn't offer 3-5 more.
The payment method is absolutely ridiculous. They don't offer a trial period, so we can not try the product, but they ask you to pre pay one year of something that you don't know and aren't able to test. This is the main reason why we are using another tool.

Source: Capterra
 

Jeremy from LuMee
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Yotpo has been a great plug and play solution for our store to collect essential customer feedback.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

Plug and play review capture that we use throughout our funnel. Really easy to use experience that multiple team members can utilize.

Pros

Ease of use. The ability to create Rules and let them run in the background. Collecting and analyzing feedback from customers and sharing that with our product development team to improve our products.

Cons

The organization of reviews could be better. All reviews and photos should be displayed in chronological order from newest to oldest than other filters can be applied on top of those.

Also a text analysis to see what are the most common used words and associating that with positive and negative reviews would be so helpful to have.

Source: Capterra
 

Catherine from InfoWest

July 2017

July 2017

Constantly exceeding my expectations!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to Use, Simple and great team that holds our hand along the way. Their account managers help us grow our account and provide a better customer experience to our end users.

Source: Capterra
 

Dan from Sam Villa
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

We love Yotpo!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The reviews help our buyers better understand our products, resulting in more sales.

Pros

We love the review carousels that can be easily added anywhere on our website. The ease of sharing on social media is also a huge advantage.

Source: Capterra
 

Ryan from Arvo.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

It's been difficult getting things fixed in a timely manner.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has a lot of functionality if you can get it all set up correctly. It has been very difficult to get out account set up correctly.

Cons

The support response time. Takes 1-2 days for almost all support related inquiries and then even longer to have them resolved.

Source: Capterra
 

taylor from Made by Mary
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great product, but expensive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great product, easy to use once you get the hang of it. I really like the Content Generation part of the software, especially useful if you have a large social following or community.

Cons

I don't like the pricing. For a smaller shop, the software is expensive. For an enterprise business, I could see the value at the current pricing. But for us, I will have a hard time renewing in 8 months. Again, my business could afford the cost if I were selling millions.

Source: Capterra
 

santosh from Amcrest Technology

July 2017

July 2017

Our business increased a lot after using yotpo review and other addon features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the handling of review was difficult without yotpo.Collecting review is not easy job what yotpo was doing is great .

Cons

bad site reviews added by any customer without proper verifcation that he was purchased any product from site.that need to be addresses.

Source: Capterra
 

Sean from Modestly
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Hyped and crazy expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Some automation but a lot of those benefits are negated because we found some of those features just don't work for us.

Pros

Yotpo is def has a lot of features that make it easier on a business owner. I like how it automates a lot of the process of curating reviews.

Cons

It's WAY too expensive for what it is. Admittedly they do more than the competition but that doesn't justify the price tag. You can get similar features for 1/20 the price.

Source: Capterra
 

Dave from Wildflower Brands, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Not worth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I learned an expensive lesson. Never sign an annual contract with an app before a trial run to confirm the true value of the software. At this rate, we're looking at an eternity before any sign of ROI.

Pros

I like the overall integration into Shopify's platform and how the reviews are displayed for the user. We do receive an average amount of comments, reviews, etc.

Cons

When we we're considering this app we were told how much new sales this app would generate because of the benefits you'd be offering the visitor for writing a review. Unfortunately, that was NOT the case. AND its not our demographic audience either, we sell to a very vocal audience of over 500,000 followers on social media.

Source: Capterra
 

Sheldon from Snack Hawaii
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Awesome Review Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Most of the features are automated. It generates a nice portion of our monthly sales. It has helped generate 1000+ reviews in one year across 3 websites. Without it we only generated 10 reviews per month.

Cons

Navigating around can be a bit clunky but it's improved significantly over the last year. The new analytics feature is nice. Also, just got setup with the Visual Marketing Suite which helps to generate more social proof.

Source: Capterra
 

Russell from Doze
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

While expensive, Yotpo has been extremely helpful for us in capturing content and converting leads.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Yotpo provided us with the ability to get real "third party" reviews from customers and post them on our site. This gave us instant credibility and validated the quality of our product which led to a higher conversion rate. We were also able to use this customer generated content for social media ads which led to more unique visitors and in turn, more sales.

Pros

The software is extremely easy to use and customize. With Yotpo, we were able to launch with a dedicated reviews page and reviews carousel that was completely customized to fit the look and feel of our site. Emails to customers requesting reviews are super simply and easy to publish to the site. Yotpo has really helped in validating and providing credibility to our product and brand.

Cons

Price. They have pretty aggressive sales reps and only work on annual contracts. While effective, it's by far our largest software subscription in terms of spend. We locked ourselves into the pro version and once you implement it on your site, it's difficult to downgrade to a cheaper version.

Source: Capterra
 

Taryn from KaiKini Bikinis

May 2017

May 2017

Great customer service, looks proffesional on the website

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that we can customize the emails, and I like that yotpo can automatically post five star reviews to our social media platforms.

Cons

Going between the new and old dashboard was a little confusing.

Source: Capterra
 

Felix from Ashley Bridget
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Good but expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sales

Pros

Good interface and easy to use. The automated emails to the customer are great. Also, it is nice to see how much money was made with Yotpo.

Cons

Very buggy when managing multiple stores. We have separate Shopify stores, so when I login into Yotpo over Shopify (Apps), very often an other Yotpo account is cached.

Source: Capterra
 

Alex from GroWell
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Great spftware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Really like be the ability to respond to reviews. Also, I would love to be the verified user/buyer tags which really add weight to the review. The mail after the purchase has worked really well in generating large numbers of reviews also and is probably my favorite feature.

Cons

Pricing is quite high and some of the integrations to other 3rd party software should come in the lower price tiers.

Source: Capterra