Zinrelo
About Zinrelo
Awards and Recognition
Most Helpful Reviews for Zinrelo
1 - 5 of 49 Reviews
Raphael
Verified reviewer
Cosmetics, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Best loyalty program so far
Yon-Ka Paris has been using Zinrelo for more than 5 years. I also tried other solutions such as Smile.io and Yotpo rewards for different projects and always ended up switching to Zinrelo. Zinrelo has the best customer service and technical support, always available and extremely helpful. They're helping us (without counting their hours) for a migration to Magento we're currently working on for our B2B website, and on many other B2C projects such as the refer a friend program. Working with them feels like working with our own team really. Our success is also theirs, and you can tell. I highly recommend them.
PROS- top notch integration/technical team- customer support- admin panel ease of use- loyalty program easy to set up - price
CONSAn integration with [sensitive content hidden] (our current CMS) back in 2015 would have been sensational.
Reason for choosing Zinrelo
The pricing was much better. And they have endless possibilities of customization both the program and the design.
Vendor Response
Thank you for the great review Raphael! It is heartening to see you are enjoying Zinrelo's platform so much.
Replied September 2023
Adel
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great Software to have fro a grwoing online store.
The Overall experience is impressive , specially dealing with the sales team and the technical support , they are prompt , prompt and friendly and have hands on their program.
PROSZinrelo has helped me to create this perfect bond and make our customers enhousiaste to place their orders. our customers database was grwoing and needed a customizable program to help keep our customers well rewarded and appreciated .
CONSsome of the features need a deep customization , but that is the part of the paid service , you get what you pay for , however i find the basic features are more than enough , but you shoudl consider doing these customization in the future specially for online stores to make the software looks better on the website. we are considering this in the future.
Reason for choosing Zinrelo
it looked like Zinrelo has more features than Facebook share rewards.
Reasons for switching to Zinrelo
the 3dcart program is very basic and force customer to wait a year or 2 to get a loyality reward , the way you have toi accumulate the points was very slow , if a customer place small orders less often , he might not be able to get rewards at all .
greg
Food & Beverages, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed October 2023
Hard to show specific value to rewards program
fair at best. likely going to pull out program
PROSconcept of rewards program.
CONScumbersome to implement, hard to justify return on investment, account management is lacking - no sense of urgency and lacks understanding in loyalty concept
Vendor Response
Hi Greg, Zinrelo is recognized as a leader in the loyalty software category across multiple review platforms. We have also received many testimonials and reviews for great support. It is unfortunate you have faced the issues you mentioned. We take pride in delivering a great product and customer support and we would love to work with you to get to the bottom of this. I would urge you to mail me on mihir@zinrelo.com so I can internally address the problems you faced.
Replied November 2023
Tyler
Packaging and Containers, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Zinrelo Review
Overall it has been a positive experience. We'd recommend this product to others, and it works well with Shopify.
PROSIt was pretty easy to set up. It was easy talking with their sales team, and implementation team. The software is good, and the concept of reward points is something that we've been wanting to do for a while.
CONSThere aren't many things I could think of.
Reason for choosing Zinrelo
It was more in line with what we were looking for.
Vendor Response
Thank you so much for your kind words, Tyler. We really appreciate you taking the time out to share your experience and review us.
Replied December 2020
Nick
Cosmetics, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Fast & easy to implement
Zinrelo is packed with loyalty rewards features that could be easily tailored to our business and customers. We wanted to launch our program at the earliest, and they followed a very structured process to help us do that. We are planning to set up a program for our B2B customers as well.
CONSNo cons that I can think of, everything works pretty well for us.
Reason for choosing Zinrelo
I liked the combination of out-of-the-box features in Zinrelo, and the flexibility to customize to the needs of our business and customers. Also, I felt that their customer service was superior. I was not disappointed!
Vendor Response
Thank you so much for your kind words, Nick. We really appreciate you taking the time to share your experience and review us.
Replied June 2021