Zinrelo

RATING:

4.8

(49)

About Zinrelo

Zinrelo provides an end-to-end solution for your loyalty program requirements. Zinrelo works best for enterprises with at least $50 million in annual revenues. Zinrelo helps more than 2,000 brands and businesses such as Jelly Belly, Simon Premium Outlets, Western Digital, E & J Gallo and BIC. Zinrelo is a proven, SaaS platform-based loyalty solution that delivers a holistic loyalty experience with deep data analytics, an enterprise-grade technology platform, and ongoing strategy consultation. This empower brands to unlock multiple dimensions of loyalty, including transactional, social, advocacy, engagement, behavioral, and emotional. An evolving global partner network, platform innovations, and data-driven intelligence ensures strategic, unique and results-driven loyal...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Zinrelo custom rewards programs

Zinrelo Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Zinrelo

1 - 5 of 49 Reviews

User Profile

Raphael

Verified reviewer

Cosmetics, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Best loyalty program so far

Yon-Ka Paris has been using Zinrelo for more than 5 years. I also tried other solutions such as Smile.io and Yotpo rewards for different projects and always ended up switching to Zinrelo. Zinrelo has the best customer service and technical support, always available and extremely helpful. They're helping us (without counting their hours) for a migration to Magento we're currently working on for our B2B website, and on many other B2C projects such as the refer a friend program. Working with them feels like working with our own team really. Our success is also theirs, and you can tell. I highly recommend them.

PROS

- top notch integration/technical team- customer support- admin panel ease of use- loyalty program easy to set up - price

CONS

An integration with [sensitive content hidden] (our current CMS) back in 2015 would have been sensational.

Reason for choosing Zinrelo

The pricing was much better. And they have endless possibilities of customization both the program and the design.

Vendor Response

Thank you for the great review Raphael! It is heartening to see you are enjoying Zinrelo's platform so much.

Replied September 2023

Adel

Retail, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Great Software to have fro a grwoing online store.

The Overall experience is impressive , specially dealing with the sales team and the technical support , they are prompt , prompt and friendly and have hands on their program.

PROS

Zinrelo has helped me to create this perfect bond and make our customers enhousiaste to place their orders. our customers database was grwoing and needed a customizable program to help keep our customers well rewarded and appreciated .

CONS

some of the features need a deep customization , but that is the part of the paid service , you get what you pay for , however i find the basic features are more than enough , but you shoudl consider doing these customization in the future specially for online stores to make the software looks better on the website. we are considering this in the future.

Reason for choosing Zinrelo

it looked like Zinrelo has more features than Facebook share rewards.

Reasons for switching to Zinrelo

the 3dcart program is very basic and force customer to wait a year or 2 to get a loyality reward , the way you have toi accumulate the points was very slow , if a customer place small orders less often , he might not be able to get rewards at all .

greg

Food & Beverages, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed October 2023

Hard to show specific value to rewards program

fair at best. likely going to pull out program

PROS

concept of rewards program.

CONS

cumbersome to implement, hard to justify return on investment, account management is lacking - no sense of urgency and lacks understanding in loyalty concept

Vendor Response

Hi Greg, Zinrelo is recognized as a leader in the loyalty software category across multiple review platforms. We have also received many testimonials and reviews for great support. It is unfortunate you have faced the issues you mentioned. We take pride in delivering a great product and customer support and we would love to work with you to get to the bottom of this. I would urge you to mail me on mihir@zinrelo.com so I can internally address the problems you faced.

Replied November 2023

Tyler

Packaging and Containers, 11-50 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Zinrelo Review

Overall it has been a positive experience. We'd recommend this product to others, and it works well with Shopify.

PROS

It was pretty easy to set up. It was easy talking with their sales team, and implementation team. The software is good, and the concept of reward points is something that we've been wanting to do for a while.

CONS

There aren't many things I could think of.

Reason for choosing Zinrelo

It was more in line with what we were looking for.

Vendor Response

Thank you so much for your kind words, Tyler. We really appreciate you taking the time out to share your experience and review us.

Replied December 2020

Nick

Cosmetics, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Fast & easy to implement

PROS

Zinrelo is packed with loyalty rewards features that could be easily tailored to our business and customers. We wanted to launch our program at the earliest, and they followed a very structured process to help us do that. We are planning to set up a program for our B2B customers as well.

CONS

No cons that I can think of, everything works pretty well for us.

Reason for choosing Zinrelo

I liked the combination of out-of-the-box features in Zinrelo, and the flexibility to customize to the needs of our business and customers. Also, I felt that their customer service was superior. I was not disappointed!

Vendor Response

Thank you so much for your kind words, Nick. We really appreciate you taking the time to share your experience and review us.

Replied June 2021