# Preferred Patron Loyalty Software Reviews, Demo & Pricing - 2026 > Review of Preferred Patron Loyalty Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / Preferred Patron Loyalty Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/alternatives/) # Preferred Patron Loyalty 2026: Benefits, Features & Pricing Wondering if Preferred Patron Loyalty is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Preferred Patron Loyalty 4.9 [(109)](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/reviews/) Pricing Starting at $29.00 per month ### About Preferred Patron Loyalty Preferred Patron helps businesses turn one-time customers into repeat customers with loyalty, rewards, messaging, automation, and analytics in one scalable customer retention platform. Built for single-location businesses, growing multi-location brands, franchises, and enterprise programs, Preferred Patron helps teams launch quickly, engage members consistently, and measure what drives return visits, higher spend, and long-term value. Who Preferred Patron is built for: Small businesses and independents launch professional loyalty programs quickly with simple setup, built-in email and SMS, branded member experiences, and practical reporting. Multi-location brands use automation, segmentation, campaign templates, and store-level analytics to keep programs consistent while allowing local offers, events, and promotions. Franchises use role-based access, location hierarchies, shared assets, and templated campaigns so corporate teams can protect the brand while franchisees execute proven playbooks. Enterprises use APIs, KPI reporting, data exports, governance controls, and integrations to connect loyalty data with ecommerce, CRM, BI, and analytics systems. Key capabilities: Loyal... ty and rewards engine – Create points, cashback, stamp, tiered, milestone, birthday, referral, and member-perk programs. Configure earning rules, redemptions, expirations, bonuses, scheduled offers, auto-issue promotions, and replenishment campaigns. Built-in messaging – Engage members with email, SMS, mobile wallet, and in-app messaging. Automate welcomes, birthdays, win-backs, “miss-you” campaigns, promos, event reminders, and behavior-triggered journeys. Segmentation and automation – Build audiences by visit recency, spend, location, product mix, cohort, membership status, or engagement behavior. Send one-time campaigns or always-on journeys that react to customer activity. Analytics and insights – Track repeat visits, average spend, campaign lift, reward liability, member activity, cohort behavior, SKU performance, and store-level results so teams can see what is working and where to improve. Multi-location management – Maintain brand standards with central templates, shared assets, approval workflows, and corporate guardrails while giving locations flexibility for local calendars, partners, and inventory realities. Kiosk, POS, and check-in options – Support enrollment, check-ins, earning, and redemption through store-front workflows, kiosk enhancements, POS options, and mobile-friendly experiences. APIs and integrations – Connect loyalty data with ecommerce, CRM, analytics, reporting, and other business systems. Export data securely for enterprise reporting. Compliance and deliverability tools – Support consent capture, opt-in management, quiet hours, time-zone handling, and messaging best practices to help protect deliverability, brand reputation, and ROI. Design and branding – Launch with a branded loyalty experience, digital card art, email designs, and campaign creatives. Editions that scale with you: Small Business – Loyalty, messaging, and reporting for 1 to 3 locations. Growth – Advanced automation, larger messaging allowances, and deeper segmentation. Franchise – Multi-location governance, role-based permissions, shared assets, and network-level analytics. Enterprise – APIs, KPI reporting, analytics, data exports, and enterprise controls for high-volume programs. Services that support success: Preferred Patron offers onboarding, migration support, program design guidance, campaign planning, staff and franchisee training, KPI reviews, and ongoing success support. Whether you are a single shop building repeat business or an enterprise standardizing loyalty across hundreds of locations, Preferred Patron gives you a practical customer retention platform built to engage customers, increase repeat visits, and grow long-term loyalty. Wondering if Preferred Patron Loyalty is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## Preferred Patron Loyalty User Interface ## Popular Preferred Patron Loyalty Alternatives Main Product Preferred Patron Loyalty 4.9 [(109)](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.86Value for money - 4.97Customer support - 4.76Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Guusto](https://www.softwareadvice.com/hr/guusto-profile/) 4.9 [(3645)](https://www.softwareadvice.com/hr/guusto-profile/reviews/) Ratings Breakdown - 4.90Ease of use - 4.90Value for money - 4.88Customer support - 4.88Functionality Pricing Starting at $4.80 per month Get Price Alternative Product [Kangaroo](https://www.softwareadvice.com/contest/kangaroo-profile/) 4.9 [(250)](https://www.softwareadvice.com/contest/kangaroo-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.58Value for money - 4.92Customer support - 4.68Functionality Pricing Starting at $79.00 per month Get Price Alternative Product [RepeatMD](https://www.softwareadvice.com/salon/repeatmd-profile/) 4.4 [(190)](https://www.softwareadvice.com/salon/repeatmd-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.22Value for money - 4.30Customer support - 4.35Functionality Pricing Available upon request Get Price Alternative Product [Smile.io](https://www.softwareadvice.com/customer-loyalty/smile-io-profile/) 4.9 [(67)](https://www.softwareadvice.com/customer-loyalty/smile-io-profile/reviews/) Ratings Breakdown - 4.88Ease of use - 4.69Value for money - 4.83Customer support - 4.67Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tango](https://www.softwareadvice.com/crm/tango-card-profile/) 4.8 [(526)](https://www.softwareadvice.com/crm/tango-card-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.78Value for money - 4.60Customer support - 4.67Functionality Pricing Available upon request Get Price ## Preferred Patron Loyalty Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Small Business $29.00 flat rate, per month Plan includes: - White Labeled - Autopilot Operation - Marketing Manager - Email Marketing - SMS Marketing - Rewards Program - Promotions - CRM Segmentation - Visual Dashboard - Instant Deals Read More Growth $199.00 flat rate, per month Plan includes: - Multi-Store Pooling - White-Labeled - Autopilot Operation - Marketing Manager - Email Marketing - SMS Marketing - CRM Segmentation - Visual Dashboard - Rewards Program - Cash Back Incentives Read More Enterprise $10,000.00 flat rate, per month Plan includes: - Multi-Store Pooling - Central Rules & Local Overides - White-Labeled - Autopilot Operation - Marketing Manager - Email Marketing - SMS Marketing - CRM Segmentation - Visual Dashboard - Enterprise Analytics Read More Franchise $2,000.00 flat rate, per month Plan includes: - Multi-location Capable - ~50,000 Members/license - White-Labeled - Autopilot Operation - Marketing Manager - E-mail Marketing - SMS Marketing - CRM w/segmentation - Visual Dashboard - Rewards Program Read More Community Deals $30.00 per user, per month Plan includes: - Multi-location Capable - Multitenancy Capable - Unlimited Customers - Unlimited Deals - Promotions (birthday & anniversary) - Mobile Deals Portal - Autopilot Operation - Marketing Manager - E-mail Marketing - SMS Marketing Read More Gift Card $30.00 flat rate, per month Plan includes: - Multi-location Capable - Unlimited Gift Cards - Plastic Gift Cards - Electronic Gift Cards - White-Labeled - Online Delivery - Closed Loop System Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Preferred Patron Loyalty Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of Preferred Patron Loyalty Access Controls/Permissions Account Alerts Account Management Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Appointment Management Audience Targeting Audit Trail Campaign Analytics Campaign Management Campaign Planning Canned Responses Case Management Categorization/Grouping Churn Management Client Portal Commenting/Notes Communication Management Complaint Monitoring Compliance Management Contact Database Contact Management Content Creation Conversion Tracking Corrective and Preventive Actions (CAPA) CRM Customer Activity Tracking Customer Engagement Customer Experience Management Customer History Customer Journey Mapping Customer Management Customer Portal Customer Profiles Customer Segmentation Customer Service Analytics Customer Surveys Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Discount Management Drag & Drop eCommerce Management Editorial Calendar Email Management Email Marketing Email Reminders Email Templates Engagement Tracking Event Management Event Triggered Actions Feedback Management Filtering For Sales/Marketing Gamification Gift Card Management Health Score Incentive Management Interactive Content Issue Management Issue Tracking Knowledge Base Management Loyalty Cards Loyalty Program Member Directory Member Portal Membership Management Mobile Access Monitoring Multi-Campaign Multi-Channel Management Multi-Channel Marketing Multi-Language Multi-Location Negative Feedback Management Onboarding On-Demand Communications Performance Metrics Personalization Point of Sale (POS) Predictive Analytics Program Notices Promotions Management Publish Scheduling Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Reference Usage Tracking Referral Tracking Reminders Renewal Management Reporting/Analytics Reporting & Statistics Rewards Management ROI Tracking Scheduling Search/Filter Self Service Portal Sentiment Analysis SMS Marketing SMS Messaging Social Media Integration Social Promotion SSL Security Support Ticket Tracking Survey/Poll Management Surveys & Feedback Tagging Template Management Text Analysis Third-Party Integrations Transaction History Trend Analysis Usage Tracking/Analytics User Management Vehicle Tracking Visual Analytics Widgets Win/Loss Analysis ## Preferred Patron Loyalty Integrations Tango Integration rated undefined from -1 review Twilio Integration rated undefined from -1 review Bandwidth Integration rated undefined from -1 review WebRezPro Integration rated undefined from -1 review Square Point of Sale Integration rated undefined from -1 review Lightspeed Retail Integration rated undefined from -1 review See all 14 integrations ## Preferred Patron Loyalty User Reviews Overall Rating 4.9 Ratings Breakdown 5 94% 4 6% 3 0% 2 1% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.9 Customer support 5.0 Functionality 4.8 John M. Verified reviewer Marketing and Advertising 11-50 employees Used monthly for less than 2 years Review source Reviewed February 2026 Highly Recommended 5 Fantastic experience. Nothing too much trouble for the team, came back to us very promptly with answers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We've been using Preferred Patron for a number of years and it has been an excellent service for our customer retention. \[sensitive content hidden\] and team went above and beyond for us and I cannot recommend them highly enough. Cons: We have not had a bad experience in the past number of years using the Preferred Patron service. \[sensitive content hidden\] and team have been excellent. Read More AM Amanda M. Retail 2-10 employees Used daily for more than 2 years Review source Reviewed March 2024 Preferred Patron is my BIGGEST Marketing Tool 5 The program itself is great, but the customer service sets this company apart from the others. I cannot say enough how thankful I am to have chosen to work with Preferred Patron and I KNOW that decision is largely based on my overall experience with \[sensitive content hidden\] and \[sensitive content hidden\]. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This program is an invaluable tool for my business. Not only am I able to market to my customers, I am able to track their in-store activities and purchases to then market the appropriate services or products for each individual. With over 10,000 members in my customer loyalty program, we have had an overwhelming positive response to the program itself. It excites customers to earn points towards discounts or prizes, and we are able to then continue to build a relationship with the customer. It allows for more interaction with staff and more possibility of a positive customer experience. Cons: Any issues I come across, are quickly and properly addressed by \[sensitive content hidden\] or \[sensitive content hidden\] . Their response time is amazing, even on weekends or holidays. With such a customizable program, I sometimes forget how to do something. Whenever I have had a question, Matt has responded with easy to understand, step by step instructions. He also follows up to be sure I was able to accomplish what I was having trouble doing. Reasons for choosing Preferred Patron Loyalty We were considering three different companies but I only remember the name of one (it was over 8 years ago now). We scheduled a demo with \[sensitive content hidden\] and the program and his assurances that we could make a great solution for our business sold us. Read More MT Michelle T. Verified reviewer Retail 2-10 employees Used other for more than 2 years Review source Reviewed March 2021 We switched away from them 2 grumpy and condescending Ratings Breakdown 1 Ease of use 1 Value for money 2 Customer support 2 Functionality Pros: nothing really at all. At first they were helpful, but then... Cons: difficulty of creating newsletters, they were not flexible inworking with our needs. Read More RH Rick H. Verified reviewer Retail 11-50 employees Used daily for more than 2 years Review source Reviewed January 2024 Awesome Loyalty rewards software 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We have had the pleasure of working with Preferred Patron for 6+ years. \[sensitive content hidden\] has been our contact support person from day one. \[sensitive content hidden\]was always very helpful and patient. \[sensitive content hidden\] was generous with his time and would offer us better ways to find solutions that we were seeking. Preferred Patron has provided us with top-notch service! Our requests were always answered immediately and resolution close behind from either \[sensitive content hidden\] or his team. The Preferred Patron Platform is very user friendly, and its capabilities are extensive, from simple emails and texts to raffles and coupons. Of all the vendors we’ve worked with, they are our “Preferred”. Cons: Do not have any negative things to say about the software or support. Reasons for switching to Preferred Patron Loyalty Much more powerful and user friendly software. Read More AD Aaron D. Verified reviewer Security and Investigations 2-10 employees Used daily for less than 2 years Review source Reviewed April 2024 Top value for great service: A gem 5 Great. Has been the implementation of this program much easier and cheaper than doing it ourselves. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Initially I was drawn to the value and the fact that they gave us the API. Their software wasn't invasive and was easy to implement. However we have used the customer support system a great deal since purchase to help us with any kinks or understanding. The support staff was always immediate to respond and extremely helpful. At no extra cost the fact they offer such gr at lifetime care at such a great cost is a blessing in todays marketplace. Cons: The help pages could do with some help for the operating side. It would help me clean us things quicker without having to bother the support. Reasons for choosing Preferred Patron Loyalty Price and access to the code so that we could have better control. Read More AL Anita L. Verified reviewer Retail 51-200 employees Used daily for more than 2 years Review source Reviewed September 2025 A+ Service 5 Our overall experience with Preferred Patron has been excellent. The platform is intuitive and easy to use, the team is responsive and great to work with, and the email tool fits our needs perfectly. From setup to day-to-day use, everything has been smooth and reliable. We couldn’t be happier Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We’ve had such a great experience with Preferred Patron. The platform is easy to use, the team is fantastic to work with, and the email tool is exactly what we needed to connect with our customers. It’s been the perfect fit for our business. Cons: The reporting is solid, but we’d love to see even more advanced analytics in the future. Other than that, nothing. Read More JM Jennie M. Verified reviewer Food & Beverages 2-10 employees Used daily for more than 2 years Review source Reviewed June 2025 Preferred Patron Has Positive Impact 5 "I have been a customer of Preferred Patron for over 10 years. The connection the program has created between my business and my customers is fantastic. We have many seasonal customers who have commented that they appreciate receiving our emails when they are not in our area as a way of keeping up with news. This also keeps our business front of mind when they return to our area for the summer. Our customers who are here year round love taking advantage of the points program and, I believe the program has had a significant positive impact on customer loyalty. The support team at Preferred Patron is very friendly with prompt response times. They are very patient with explanations of the system that even a low tech person like myself can understand. I highly recommend this loyalty program and the team at Preferred Patron." Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to set up and use. Customizable to my needs. Ongoing technical support was always prompt and friendly. Cons: Nothing to note at this time. Preferred Patron has had a positive impact on my customer loyalty base. Read More Danell P. Verified reviewer Non-Profit Organization Management 11-50 employees Used daily for less than 6 months Review source Reviewed February 2019 Thank You, Preferred Patron! 5 Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company. When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations. Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company. Cons: The tablet interaction with software isn't working like I had anticipated. Read More Fabricio G. Verified reviewer Used daily for less than 12 months Review source Reviewed May 2018 Excellent software 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What I like about this program is its low price, it is very powerful and easy to use, it allows you to do SMS campaigns and we benefit in sales. Cons: I am very grateful to this program has helped me to raise my sales, the only thing I can criticize is that my clients have told me that on occasion is slow the program. Vendor Response Good News! Our techs were able to identify your modem simply needed a reboot. Modems can sometimes get fouled up and experience less than satisfactory WiFi performance. A reboot often resets it back to normal operation. If the problem persists, we suggest you contact your Internet provider. Replied May 2018 Read More Kelly G. Verified reviewer Computer Software 11-50 employees Used daily for less than 6 months Review source Reviewed January 2019 API integration flawless and works great! 5 We wanted to give our customers a easy way to review their earned points and super simple one click way to redeem their points... this was accomplished flawlessly using the Preferred Patron solution! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The most awesome part of the API integration was quick to market, it actually only took our developer 6 hours to implement and have a working demo... if fact they didn't have one feature and the Preferred Patron developer turn around a new API for us to integrate with in mere hours! They are very easy to work with and the API documentation is very well documented and easy to follow... it made our job super easy to launch and didn't encounter any bugs with their API's or missing info in the docs... great job guys! Cons: None, the API preformed exactly as we needed and worked great. Read More Showing 1 - 10 of 109 Reviews [See All Reviews](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/reviews/) ## Preferred Patron Loyalty Popular Comparisons [Guusto vs Preferred Patron Loyalty](https://www.softwareadvice.com/hr/guusto-profile/vs/preferred-patron/)[Kangaroo vs Preferred Patron Loyalty](https://www.softwareadvice.com/contest/kangaroo-profile/vs/preferred-patron/)[RepeatMD vs Preferred Patron Loyalty](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/vs/repeatmd/) [Compare All Alternatives](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/alternatives/) ## Other Top Recommended Customer Communications Management Software [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) **4.2** (526) Recently recommended **47** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) **4.7** (73) Recently recommended **7** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16375) Recently recommended **0** times Stuck Between Options? 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