--- title: "Botsify Software Reviews, Demo & Pricing - 2026" description: "Review of Botsify Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-satisfaction/botsify-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Botsify Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/customer-satisfaction/botsify-profile/alternatives/) # Botsify Review From $49-$199 2 plans Wondering if Botsify is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Botsify 4.6 [(32)](https://www.softwareadvice.com/customer-satisfaction/botsify-profile/#reviews) Pricing Starting at $199.00 per month ### About Botsify Botsify is a real-time live chat platform for business. With Botsify, engage your visitors in seconds, send personalized messages, and offer assistance via chatbots, anytime you are busy. Integrate your website with Botsify, Facebook Messenger, and email to manage all communication channels from one place. Do you work for Botsify? [Manage this product listing](https://www.g2.com/products/botsify/claim_requests/new?auto=true) Wondering if Botsify is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Botsify User Interface ## Popular Botsify Alternatives Main Product Botsify 4.6 [(32)](https://www.softwareadvice.com/customer-satisfaction/botsify-profile/#reviews) Ratings Breakdown - 4.41Ease of use - 4.42Value for money - 4.48Customer support - 4.50Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/) 4.3 [(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.26Value for money - 3.75Customer support - 3.95Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/) 4.4 [(399)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.24Value for money - 3.95Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/) 4.8 [(81)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.32Value for money - 4.23Customer support - 4.60Functionality Pricing Starting at $16.67 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(207)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.23Customer support - 4.46Functionality Pricing Starting at $59.00 per month Get Price ## Botsify Pricing and Plans Starting price: $49.00 Free Trial Free Version Basic Plan $49.00 usage based No plan information available Agency Plan $199.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Botsify Features - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Botsify Activity Tracking AI Copilot AI/Machine Learning Automated Responses Autoresponders Canned Responses Chatbot Chat/Messaging Client Portal Contact Management Customer Communication Customer History Customer Support Customizable Templates Dashboard File Sharing Generative AI Interaction Tracking Mobile Access Multi-Channel Communication Natural Language Processing Proactive Chat Real-Time Analytics Real-time Consumer-facing Chat Real-Time Monitoring Real-Time Notifications Reporting/Analytics Support Ticket Management Surveys & Feedback Third-Party Integrations Transcripts/Chat History ## Botsify User Reviews ## Botsify customer ratings - Overall rating: 4.6/5 - Total reviews: 32 ### Rating distribution - 5 stars: 21 reviews (66%) - 4 stars: 10 reviews (31%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (3%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.4/5 - Customer support: 4.5/5 - Functionality: 4.5/5 --- Have you used Botsify and would like to share your experience with others? ### Botsify is an amazing AI chatbot building platform! - Overall rating: 5/5 - Reviewer: Puneet T. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Botsify is an amazing no-code bot building platform that allows you to build a conversational chatbot in less time. I love that I can easily create a chatbot for my Facebook page, website, and more. Also, the platform is super easy to use and a great choice for a beginner looking to create an automated chatbot. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I was looking for an AI chatbot so that I or someone from my team don't have to be present all the time to reply for customer queries, Botsify does that job quite well, I just have to create story blocks and media blocks based on my products and predicted queries, That's it, If you spend time and do this properly, you can replace human with a chatbot that is there as your company representative for 24x7x365. No one human can do that what AI chatbot can, 90% of the queries can be solved by bot, Botsify allows you to live chat as well, to take over the conversation anytime, The other good thing about botsify is that you can train your chatbot for new or predicted queries to answer better in the future. What I like most about Botsify is • Various Prebuilt chatbot templates to choose from as a starting point • Usability: Instinctive drag and drop feature helps you create a chatbot without coding. • Can be used for multiple platforms: Facebook Messenger, WhatsApp, Skype, Telegram, Slack, SMS and Web Chat. • Multilingual Support • Ability to Live chat, If you want to replace bot with human anytime jump in the conversation to take over • Detailed Analytics & reports • Third-party integrations #### Cons Things that I would like botsify to improve in the future: • UI/UX need lots of improvements • Sometimes Chatbot takes time to load on the website --- ### Platform for building chatbots faster and with minimal coding knowledge. - Overall rating: 4/5 - Reviewer: Srilal S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Botsify offers several features that make it easy to use for beginners and professionals alike. User interface is clean and the drag-and-drop template creation makes it easy to get started. Botsify needs minimal coding knowledge to get started. It can be integrated with social media platforms such as Facebook Messenger, Slack, and WhatsApp. #### Cons the pricing may be a bit steep for some businesses. #### Reasons for choosing Botsify Overall, Botsify is a great platform for businesses looking to build chatbots with less coding knowledge. The UI is easy to use, and the platform offers several features that make it easy to get started. The ability to integrate with social media platforms and offer live chat support is also a plus. However, the pricing may be a bit steep for some businesses . --- ### Botsify functionality - Overall rating: 4/5 - Reviewer: Cliff N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered The experience was and it's still good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's user friendly. When using it, it's easy to work with it. #### Cons At first I didn't know how to set up. But they have a good documentation that really helped me out. #### Reasons for choosing Botsify It's efficient. --- ### An Intuitive Chatbot Builder - Overall rating: 5/5 - Reviewer: Alex M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I felt compelled to write this review. I've been intimidated by the idea of creating an AI chatbot because the task seems daunting. Immediately upon logging into Botsify, I felt calmed by their intuitive design and streamlined UI. This platform is very robust and has more functionality than I will need. However, I value the simplicity and ease of use with Botsify. The builder enables you to upload a logo/avatar, welcome message, and colors very easily. This makes it feel like a branded chatbot immediately. Brand recognition and consistency are significant to my business, and Botsify nails it. Concerning the response options, they are near limitless but organized in a way that you can find or create the responses you need very quickly. Direct your visitor to a help page on your site, send them to a product page, or enable them to book an appointment. There are conditional redirects where if a visitor asks to speak with a human, you can direct that conversation to your inbox and answer via email. I'm very impressed with the options available and the ease of implementation. Also, there is a live test button that takes you to your bot to see the immediate changes - I love this! It makes training your chatbot a fun and easy experience. #### Cons Just like any technology, there is a learning curve with Botsify. Thankfully, they have a comprehensive training section and a fantastic setup wizard. I've even found their YouTube channel to be a great resource. --- ### My experience with Botsify - Overall rating: 5/5 - Reviewer: Eddy S. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered As a content creator, my experience with Botsify was a game-changer! When I first started using Botsify, I was blown away by how easy it was to create and customize chatbots without any programming knowledge. The user-friendly interface made it a breeze to design conversational flows and set up automated responses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Botsify keeps things simple and easy. You don't need to be a tech whiz to create your chatbot. With their drag-and-drop interface, you can design your bot's conversation flow in a jiffy. No headaches, just smooth sailing. #### Cons Botsify aims to be user-friendly, but let's be real, even the coolest platforms can have a learning curve. It's like picking up a new instrument—you need a little practice to rock it. Some users may found it took a bit of time to get into the groove and master all the features of Botsify. --- ### Ai for human experience - Overall rating: 5/5 - Reviewer: Olowu A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to create the experience that brings human interaction forward #### Cons There is no basical cons but i felt they should work more on creating human experience --- ### Botsify Review - Overall rating: 5/5 - Reviewer: Ana Liza B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered At a fair price, you can have a really cool and great experience for customer support especially in using the chatbot or livechat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is perfect for customer support and really automates and made for the customer to easily contact us. #### Cons None, I like the service, it helped my business a lot. --- ### A great tool for these modern days - Overall rating: 5/5 - Reviewer: Daniel M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered It’s been an amazon journey using Botsify. It was implemented on our sites to generate leads to different articles. The result was super positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s very intuitive and super responsive. #### Cons It’s kind of hard to use it at the begging. --- ### Super helpful tool for building chatbots and live chats - Overall rating: 5/5 - Reviewer: Ahmed I. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Botsify was very easy to use and configure, it didn't require too much time to make it work in action! Love it #### Cons The support team is a little slow, it take couple of days receive reply from them! --- ### Feature-rich chatbot builder with a new approach - Overall rating: 4/5 - Reviewer: Sebastian S. - Verified reviewer: Yes - Industry: Media Production - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Overall good tool with many features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The hearth of this chatbot builder, the story functionality, offers an easy to use alternative to the classic visual flow builder (as seen on other tools) to build your chatbot. Though some things are still a little hard to find (I think the UX could be improved a little), I'm still very happy with the functionalities offered. #### Cons UX is not perfect, some parts of the dashboard might look a little clumsy. --- Showing 1 - 10 of 32 Reviews Load More Reviews ## Botsify Popular Comparisons [Chatbase vs Botsify](https://www.softwareadvice.com/customer-satisfaction/botsify-profile/vs/chatbase/)[ChatGPT vs Botsify](https://www.softwareadvice.com/customer-satisfaction/botsify-profile/vs/chatgpt/)[Tidio vs Botsify](https://www.softwareadvice.com/customer-satisfaction/botsify-profile/vs/tidio-chat/)[Botsonic vs Botsify](https://www.softwareadvice.com/customer-satisfaction/botsify-profile/vs/botsonic/) [Compare All Alternatives](https://www.softwareadvice.com/customer-satisfaction/botsify-profile/alternatives/) ## Other Top Recommended Customer Support Software [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **5** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4091) Recently recommended **4** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **1** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3474) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Botsify with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice