Broadly vs Trustpilot

RATING:

4.81

(270)

Broadly has 270 reviews and a rating of 4.81 / 5 stars vs Trustpilot which has 864 reviews and a rating of 4.52 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.81 / 5 (270)
4.52 / 5 (864)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
December 5, 2022
February 1, 2023
Pros/Cons
  • Pros

  • Broadly has sophisticated software and an award winning team of professionals that make for a perfect combination that equals success.
  • Easy to use, easy to implement, great to work with. We have been with them for over 6 years and plan to continue to do so.
  • Cons

  • They charged me $2000 for months I didn't use the service and refused to issue a refund.
  • No address/location seen when a customer uses it for scheduling.
  • Pros

  • The positive reviews that we have gathered can then be used through simple integration on our website and we use their review templates to share some of our best reviews on social media.
  • Although there are others trustpilot has won the land grab. The ease to send in bulk is great, the admin and analytics are also good.
  • Cons

  • It seems very limited in terms of what you can do when you try it out. It's also like you're forced to pay for it because people only go out of their way to leave bad reviews.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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