# Clootrack Software Reviews, Demo & Pricing - 2026 > Review of Clootrack Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-satisfaction/clootrack-profile --- [Home](https://www.softwareadvice.com/) / [Customer Engagement Software](https://www.softwareadvice.com/crm/customer-engagement-comparison/) / Clootrack Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Clootrack 2026: Benefits, Features & Pricing Wondering if Clootrack is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Clootrack 5.0 [(16)](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#reviews) Pricing Starting at $25,000.00 per year ### About Clootrack Clootrack is an intelligent customer experience analytics platform that helps D2C brands understand the reasons why CX scores like NPS, CSAT, Star ratings drop. Our powerful AI-driven engine gathers and analyzes billions of customer reviews to provide you with actionable CX insights. 150+ Brands including HSBC, Skoda, DBS, Tata Group, Xiaomi and Vivo use Clootrack. Clootrack helps you answer - What customer experience factors increase your sales? - Why customers switch from your brand? - Qualitative insights from Voice of Customer initiatives - What are the strengths and weaknesses of multitude of emerging competitors in your category? Wondering if Clootrack is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. ## Clootrack User Interface ## Popular Clootrack Alternatives Main Product Clootrack 5.0 [(16)](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 4.69Value for money - 4.87Customer support - 4.63Functionality Pricing Starting at $25000.00 per year Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10461)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.42Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Experience.com](https://www.softwareadvice.com/customer-experience/xmp-profile/) 4.7 [(89)](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.58Value for money - 4.54Customer support - 4.69Functionality Pricing Available upon request Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2896)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Clootrack Pricing and Plans Starting price: $25,000.00 per year Free Trial Free Version Basic $25,000.00 usage based, per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Clootrack Features - Popular features found in Customer Engagement Communication Management Customer History Feedback Management Live Chat Multi-Channel Communication Reporting/Analytics - More features of Clootrack Access Controls/Permissions AI/Machine Learning API Benchmarking Categorization/Grouping Churn Management Competitive Analysis CRM Customer Journey Mapping Customizable Reports Dashboard Data Analysis Tools Data Import/Export Data Visualization Multi-Channel Data Collection Multi-Language Multiple Data Sources Natural Language Processing Negative Feedback Management NPS Survey Structure Predictive Analytics Qualitative Comparative Analysis Quantitative Analysis Real-Time Analytics Real-Time Reporting Reporting & Statistics Sentiment Analysis Surveys & Feedback Taxonomy Classification Text Analysis Third-Party Integrations Trend Analysis User Research Analysis Visual Analytics Workflow Management ## Clootrack Integrations Jotform Integration rated undefined from -1 review SurveySparrow Integration rated undefined from -1 review SurveyMonkey Integration rated undefined from -1 review Talkdesk Integration rated undefined from -1 review Aircall Integration rated undefined from -1 review Five9 Integration rated undefined from -1 review See all 15 integrations ## Clootrack User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.7 Customer support 4.9 Functionality 4.6 Have you used Clootrack and would like to share your experience with others? Dr Nishant S. Verified reviewer Consumer Goods 1001-5000 employees Used monthly for more than 2 years Review source Reviewed May 2025 Trusted and Value Enchancer 5 Clootrack was the first partner agency to help us synthesise the digital conversations, including the eComm reviews and prices. Their teams have been expanding and enriching over the last 5 years; they have delivered meaningful experiences to us. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It's an E2E integrated tool that helps decode sentiments and quantify qualitative inputs. Cons: The promoters need to build a stable and innovative talent pool that supports meaningful inferences based on the AI/ML input Read More GS Greg S. Verified reviewer Management Consulting 501-1000 employees Used weekly for less than 2 years Review source Reviewed May 2025 Unsupervised theming has arrived in Customer Intelligence 5 They are a helpful team on the basics and meeting oru bespoke needs. We have just started to use some of their integrations and our client love the holistic picture they deliver. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Unsupervised theming is the best and most efficient way to collect information. They have a broad capability to link to many systems that our clients use and the theming works across all data sources. Excellent view of the customer experience that is fast and afforable Cons: We have a specific use case that we cannot program on our own. Clootrack has stepped in to engineer this solution for us. Reasons for switching to Clootrack faster, lower cost, more comprehensive than research Read More SS Swapnil S. Verified reviewer Retail 201-500 employees Used daily for less than 12 months Review source Reviewed April 2025 Intuitive and Highly accurate AI based Analytics eng 5 Clootrack has been one of the success from adoption of analytics software in the company. The team behind was responsive to our unique analytics requirements and was able to customise the AI to our requirements, for both structured and unstructured data sets. Highly recommend for companies looking to bridge the analytics capability gaps in their BI teams. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Explainable & highly accurate AI, Intuitive UI, customisable code, value for money Cons: Dashboards can be improved for a better data visualization Reasons for switching to Clootrack Clootrack’s prompt based analytics on the same database as we used to create PowerBI is more user friendly and scalable than developing and interpreting PowerBI charts. Read More KM Kendra M. Verified reviewer Consumer Goods 201-500 employees Used monthly for more than 2 years Review source Reviewed June 2025 A Win for Us 5 Our company has been using Clootrack for a while now and we couldn't be more pleased with the results. The benefits we've experienced are numerous and impactful. Firstly, the tool has significantly saved us time on a variety of tasks. From gathering customer feedback to analyzing data, the process is now streamlined and efficient. This has allowed our team to focus on more strategic initiatives rather than getting bogged down in manual processes. We also appreciate the versatility of the tool. It's utilized across multiple departments, including marketing and product management. Each department has found unique ways to leverage the insights provided, leading to better decision-making, real time product feedback resulting in improved customer satisfaction. One of the standout features of Clootrack is their commitment to continual improvement. They regularly update the product with new features and enhancements to provide more value to us as users of the content leading to more informed business direction. Additionally, they actively seek feedback from their users, which makes us feel valued and heard. Overall, Clootrack’s tool has been a win for us. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Ability to analyze data and gather insights quickly, reducing time spent on tasks. We are able to look at not only our own product insights but also that of the total category and our competitors. Cons: We have been very happy with the tool and at this time have not found anything that stand out that do not meet our needs. Read More JM Jay M. Verified reviewer Management Consulting 501-1000 employees Used weekly for less than 12 months Review source Reviewed September 2025 Powerful models and flexible systems 5 We're very pleased with the partnership. We appreciate the analyses provided and the team itself is both collaborative and proactive. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Clootrack allows access to powerful AI models and data from a large number of APIs at a very reasonable price. There is also a lot of flexibility in the offer to make the platform do the exact type of thinking that we need it to do. It let's us collect and analyze data quickly and in a way that makes drawing conclusions and insights easy. Cons: While the flexibility in the system is extremely helpful it does require some hands-on attention to achieve desired results. Read More GR Ganesh R. Verified reviewer Computer Software 2-10 employees Used monthly for less than 2 years Review source Reviewed April 2025 Quick insights and great experience 5 The team is awesome to work with and has deep AI expertise. They are quick on their turnaround of custom analysis and addition of new data sources and analysis workflows. Ratings Breakdown 4 Ease of use 5 Value for money 3 Functionality Pros: We love the way Clootrack harnesses AI to analyze extensive unstructured data all from diverse sources and delivers actionable insights my team can use to enhance customer experience and product development. The interface is very user-friendly and the flexibility makes it suitable for us to work with businesses of all sizes. Cons: Not a function of the tool itself but there is a risk of misinterpreting the insights without proper understanding of the qualitative data. Additionally, it would be great if the tool can allow us to incorporate quantitative data in our analysis. Read More KJ Kim J. Verified reviewer Retail 501-1000 employees Used weekly for less than 12 months Review source Reviewed May 2025 Impressed by how quickly we saw value 5 Clootrack gave us clear, actionable insights into what our customers truly think about us. It helped us make smarter decisions, and stay closely aligned with evolving expectations, without the noise. A valuable partner in elevating customer experience. Ratings Breakdown 3 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Not the usual sexy dashboards and user-interface with not so deep data-dive functionalities. They've really dug into elements that matter for data analysts who like getting their hands dirty with a wide-ranging view of customer insights. Time to market was also impressive! Cons: Not much, but they could improve their UI. There's a lot going on on every screen, which I'm perfectly fine with - but probably not for everyone. Read More FB Fred B. Verified reviewer Management Consulting 1001-5000 employees Used monthly for less than 2 years Review source Reviewed May 2025 Rapidly obtained deep consumer insights 5 The experience has been excellent, including direct interaction with the Clootrack product team for explanations of how the tool works and detailed briefings and webinars for product updates. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We were able to ascertain deep customer insights rapidly at a very reasonable cost. Following the initial analysis, we were able to ask questions and refine the approach, sharpening the resulting insights. Cons: This is not necessarily a complaint, but there are many different dashboards and tools available that take some time to understand. It is good to have these rich views, but the user needs to take time to learn and understand everything that is available. Read More AM Anjali M. Verified reviewer Consumer Services 11-50 employees Used monthly for less than 2 years Review source Reviewed May 2025 AI led CX analytics in real time 5 Great product for CX users, helps nail key reasons for consumer behaviour so assist in real time resolutions. Experienced n passionate team adept at enhancing product n supporting businesses. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Comprehensive capability to capture and analyse deep consumer insights using AI. Cons: NLP feature yet to be fully developed on the platform Read More VD Vijendar D. Verified reviewer Financial Services 51-200 employees Used monthly for less than 12 months Review source Reviewed May 2025 Clootrack - review 5 It was great to work with Clootrack team. \[sensitive content hidden\] and his team are very responsive. They even helped us navigate a tricky legal case where we had to analyze over 1000+ emails to find "who said what", specific topics of interest which was very cool as we didnt have much time and our law firm was struggling to grasp the amount of data to do manual analysis. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Ability to slice and dice consumer sentiment which was not easily accessible to investors. The platform also enables investors to do an "outside in" diligence for any new opportunities or keep track of the landscape of portfolio companies. Cons: Nothing specific to quote. May be few dashboards are not self explanatory, need sometime to understand the layout and navigate the screens/data. 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