DevRev

RATING:

5.0

(1)
Overview

About DevRev

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most — and creating a company-wide culture of product and customer-centricity. DevRev takes a blank canvas approach to collaboration, search, GenAI, and analytics, enabling SaaS companies to ship faster for the largest business impact — with continuous development, roadmapping, prioritization, customer engineering, and more. DevRev is used across departments in thousands of companies and can coexist with or replace your tools, bringing information symmetry, streamlining coll...

DevRev Pricing

Free trial: 

Not Available

Free version: 

Not Available

Automated responses in the PLuG widget are augmented with AI using a combination of engineered prompts and answers as well as state-of-the-art GPT models. Your user will receive a fast, zero-touch response that is personal and customer-centric.
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DevRev Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for DevRev

1 Review

User Profile

Christopher

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Revolutionizing Customer Interaction

PROS

Our onboarding experience with DevRev was top-notch. Their team was incredibly responsive, offering invaluable help whenever we needed it. This proactive approach ensured a smooth and efficient integration of DevRev into our product.Our team utilizes the product daily, and navigating DevRev's platform is effortless. Its user-friendly interface, combined with the unified search functionality, ensures a superior user experience. Our agents found it easy to traverse through, and the PLuG feature resonates well with our end-users, showcasing the platform's intuitiveness.Compared to traditional support and product development software, DevRev stands out distinctly. It acts as a bridge, making collaboration between our support, engineering, and product teams seamless. Debugging and issue resolution have become a more streamlined process thanks to DevRev.DevRev is more than just a product to us; it's a strategic partnership. Their commitment to continuous improvement, primarily based on client feedback, is evident in the consistent enhancements we observe. It's rare to find no points of contention with such software, but in DevRev's case, we genuinely enjoy every facet of the partnership.

CONS

Nothing, keep up the great work DevRev team!