# Eloquant Software Reviews, Demo & Pricing - 2026 > Review of Eloquant Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-satisfaction/eloquant-profile --- [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / Eloquant Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Eloquant 2026: Benefits, Features & Pricing Wondering if Eloquant is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Eloquant 4.3 [(19)](https://www.softwareadvice.com/customer-satisfaction/eloquant-profile/#reviews) Pricing Pricing available upon request ### About Eloquant Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, orchestrate, measure, and improve conversations with customers thanks to an extended Cloud Contact Center and Voice of Customer Solution. It helps organizations manage customer journeys and offers deployment support. Key differentiators are: - an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator, and a tailor-made approach at each stage of the project) - Security & Data Privacy with European private cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701 - CSR-engaged: Eloquant has a CSR approach in development. Eloquant offers different modules to provide the right and innovative tools to serve the Customer Experience : Voice telephony (PABX & VoIP) Digital channels (Email, Livechat, Messaging, Social media) Video, Chatbot, VoiceBot Customer and Empoyee satisfaction survey Semantic AI Quality Management Recording Open solution - API-based CRM and UCaaS connectors Wondering if Eloquant is right for your organization? Our Contact Center Software selection experts can help you in 15 minutes or less. ## Eloquant User Interface ## Popular Eloquant Alternatives Main Product Eloquant 4.3 [(19)](https://www.softwareadvice.com/customer-satisfaction/eloquant-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 3.86Value for money - 4.18Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) 4.6 [(918)](https://www.softwareadvice.com/product/2683-Nextiva/reviews/) Ratings Breakdown - 4.54Ease of use - 4.53Value for money - 4.54Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [CallHippo](https://www.softwareadvice.com/call-center/callhippo-profile/) 4.4 [(683)](https://www.softwareadvice.com/call-center/callhippo-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.18Value for money - 4.58Customer support - 4.34Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Google Voice](https://www.softwareadvice.com/call-center/google-voice-profile/) 4.5 [(725)](https://www.softwareadvice.com/call-center/google-voice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.65Value for money - 4.22Customer support - 4.43Functionality Pricing Starting at $10.00 per month Get Price ## Eloquant Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Eloquant Features - Popular features found in Contact Center Agent Interface Chatbot Computer Telephony Integration Queue Management - More features of Eloquant Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Auto-Dialer Automated Responses Automated Routing Automatic Call Distribution Blended Call Center Callback Scheduling Call Center Management Call Disposition Caller ID Call List Management Call Logging Call Monitoring Call Recording Call Reporting Call Routing Call Scripting Call Tracking Call Transcription Call Transfer Call Whispering Campaign Management CES Survey Structure Chat/Messaging Collaboration Tools Communication Management Conferencing Configurable Workflow Contact Database Contact Management Contextual Guidance Conversation Intelligence CRM CSAT Survey Structure Customer Database Customer Experience Management Customer History Customer Journey Mapping Customer Segmentation Customer Support Customer Surveys Customizable Branding Customizable Caller ID Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Drag & Drop Email Management Employee Activity Monitoring Engagement Tracking Feedback Management File Transfer For Cloud Phone Systems Gamification Inbound Call Center Intent Recognition Interaction Tracking IVR Knowledge Base Management Knowledge Management Language Detection Lead Qualification Live Chat Machine Learning Manual Dialer Mobile Access Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Management Multi-Language Natural Language Processing Negative Feedback Management NPS Survey Structure On-Demand Recording Outbound Call Center Performance Management Performance Metrics Pre-Configured Bot Predictive Analytics Proactive Chat Progressive Dialer Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recording Remote Support Reporting/Analytics Reporting & Statistics Role-Based Permissions Search/Filter Sentiment Analysis Single Sign On SIP Trunking SMS Messaging Social Media Integration Softphone Speech Recognition Speech Synthesis Surveys & Feedback Text Analysis Text to Speech Third-Party Integrations Transcripts/Chat History Transfers/Routing Trend Analysis Video Conferencing Virtual Personal Assistant (VPA) Voice Mail VoIP VoIP Connection Widgets Workflow Automation Workflow Management Workforce Management ## Eloquant Integrations Salesforce Service Cloud Integration rated undefined from -1 review Dynamics 365 Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Trustpilot Integration rated undefined from -1 review ACCEO Logivision Integration rated undefined from -1 review Apizee Integration rated undefined from -1 review See all 35 integrations ## Eloquant User Reviews Overall Rating 4.3 Ratings Breakdown 5 37% 4 58% 3 5% 2 0% 1 0% Secondary Ratings Ease of Use 4.1 Value for money 3.9 Customer support 4.2 Functionality 4.4 Have you used Eloquant and would like to share your experience with others? VR Verified Reviewer Computer Software 501-1000 employees Used daily for less than 2 years Review source Reviewed April 2023 Good for customer management 4 Ratings Breakdown 2 Ease of use 2 Value for money 4 Functionality Pros: Provides a centralized platform for managing customer interactions and customer data and offers automation features to streamline routine tasks and reduce manual workload Cons: Can be expensive to implement and maintain, especially for small businesses and can be overwhelming to manage large volumes of customer data and interactions Read More DM Damien M. Verified reviewer Higher Education 11-50 employees Used daily for less than 12 months Reviewed September 2025 Solution de qualité 5 Eloquant couvre nos besoins avec une expérience plutôt agréable et saluée par les équipes. Nous ne regrettons pas notre choix. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: L'historisation des interactions L'accompagnement L'UX du Centre de Contact (agent, superviseur et admin) Cons: L'impossibilité d'intégrer un mail d'une nouvelle adresse d'un contact existant dans l'historisation. La non interopérabilité entre feedback et le Centre de Contact. Reasons for switching to Eloquant Ils n'étaient pas fiable ou pas adapté à nos besoins. Vendor Response Merci infiniment pour votre commentaire et votre confiance. Nous sommes ravis de savoir que notre produit et notre accompagnement répondent à vos attentes. Nos équipes vont prendre en compte vos remarques afin d'intégrer les évolutions dans les prochaines versions. Replied September 2025 Read More VR Verified Reviewer Marketing and Advertising 201-500 employees Used weekly for less than 6 months Review source Reviewed June 2023 Eloquant Helps Understand Customers 5 Positive experience. Still learning. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: What impressed me the most is the flexibility it offers in reaching out to customers via multiple channels. This ensures that businesses can connect with their customers in a way that suits them best, increasing the chances of receiving accurate and timely feedback. Whether it's through email, text message, telephone, or even scanning a QR code, this solution covers all the bases. Cons: The interface takes a little getting used to. I feel like there is a lot of information available and it takes some navigating to make sure you are seeing what you want. Vendor Response Thank you for sharing your feedback with us! Wonderful to hear how Eloquant is positively impacting your team's day-to-day. For the interface our UX designers are working to propose soon a optimized user experience. If you ever need assistance with your account, please don't hesitate to reach out to our teams. Replied June 2023 Read More AT Astrid T. Verified reviewer Information Technology and Services 1001-5000 employees Used daily for more than 2 years Reviewed November 2023 Facilité d'administration 4 Nous sommes très satisfait de la solution Eloquant qui couvre nos besoins Ratings Breakdown 4 Ease of use 4 Customer support 4 Functionality Pros: L'outil nous permet de dirigé les appels vers les personnes travaillant sur son projet et couvrant sa langue de façon worlwide. Il est très facile à administrer au quotidien lorsque nous avons de nouveauw agents ou projets. Cons: L'ergonomie de la partie EMAIL est encore à améliorer Vendor Response Merci infiniment pour votre message. Nous sommes ravis de savoir que notre solution répond à vos attentes et vous accompagne également à l'international. Nos prochaines innovations vont justement également proposer une optimisation sur la partie email! Replied November 2023 Read More CH Claude H. Verified reviewer Transportation/ Trucking/ Railroad 201-500 employees Used daily for more than 2 years Reviewed September 2023 Avis Eloquant 4 une continuité d'appels même en situation perturbée grâce à une solution cloud Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Le produit est utilisé principalement pour le routage et la distribution d'appel vers des supports utilisateur.Très pratique, il nous permet d'être autonome sur des modifications quasi temps réels sur les messages SVI, sur la structure des services, ... Cons: La qualité des voix de synthèse sont très médiocre et pourraient être facilement amélioré sans passer par des comédiens Reasons for choosing Eloquant un benchmark avait été fait à l'époque et Eloquant a été repris dans l'appel d'offre Vendor Response Merci infiniment pour votre commentaire et votre confiance. Nous sommes ravis de savoir que notre produit et notre accompagnement répond à vos attentes et nos équipes vont prendre en compte vos remarques. Replied September 2023 Read More Bx Bastien x. Verified reviewer Insurance 1001-5000 employees Used daily for more than 2 years Reviewed September 2023 Bonjour 4 Eloquant est un bon produit pour les centre d'appels, mais il ne doit pas être utilisé pour de la téléphonie administrative même si ceux-ci ont un besoin de suivi d'indicateur d'appels. Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: Les fonctionnalités de création, suppression et modification en masse sont très pratiques pour les administrateurs Cons: Je pense que le couplage avec Elosip à poser beaucoup de problèmes à nos équipes. L'ergonomie de l'application en générale est difficile à appréhender. Reasons for switching to Eloquant Shoretel était un outil vieillissant et les indicateurs d'appels étaient difficiles à exploiter. Vendor Response Merci de nous avoir fait part de vos commentaires. Nous vous en sommes très reconnaissants. Notez que nous avons apporté quelques améliorations pour optimiser nos solutions et offrir une meilleure expérience à l'utilisateur à travers nos solutions VoIP (WebRTC). N'hésitez pas à nous contacter directement pour découvrir l'ensemble des nouveautés. Replied September 2023 Read More mc maude c. Verified reviewer Transportation/ Trucking/ Railroad 201-500 employees Used daily for more than 2 years Reviewed September 2023 téléphonie qui tient la route 4 bonne application de téléphonie, qui peut etre complété pour avoir des reportings trés complets Ratings Breakdown 4 Ease of use 4 Functionality Pros: stable, c'est un système robuste qui peut etre complétée par d'autres logicielsle support N2 est efficace et facilement contacté Cons: lorsqu'il y a des erreurs, Eloquant ne donne pas de messages assez clair Vendor Response Merci infiniment pour votre commentaire et votre confiance. Nous sommes ravis de savoir que notre solution répond à vos attentes en terme de robustesse pour gérer l'ensemble de vos interactions. Replied October 2023 Read More al audrey l. Verified reviewer Transportation/ Trucking/ Railroad 201-500 employees Used daily for more than 2 years Reviewed September 2023 Essentiel de l’assistance 4 Produit satisfaisant Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Plutôt Simple d’utilisation, rapide et fluide Cons: La passerelle teams, on ne peut pas faire un partage teams directement Vendor Response Merci infiniment pour votre commentaire et votre confiance. Nous sommes ravis de savoir que l'utilisation de notre produit au quotidien vous apporte satisfaction. Concernant votre problématique avec Microsoft Teams, notre solution fonctionne parfaitement avec ce système de téléphonie. Je vous invite à contacter votre interlocuteur habituel ou notre équipe support qui pourra vérifier avec vous que la configuration et les pré-requis de votre navigateur soient bien respectés ou qu'il n'y a pas eu de soucis de réseau qui auraient altéré ponctuellement la communication. Replied October 2023 Read More VR Verified Reviewer Consumer Electronics 501-1000 employees Used daily for less than 2 years Review source Reviewed May 2023 Multichannel customer interactions 4 Ratings Breakdown 2 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Eloquant allows organizations to manage customer interactions across various channels, such as phone, email, chat, social media, and more. Cons: Implementing and configuring Eloquant can be complex, requiring a thorough understanding of the software's features and customization options. Read More ll lisa l. Verified reviewer Transportation/ Trucking/ Railroad 1001-5000 employees Used daily for more than 2 years Reviewed September 2023 avis eloquant 3 un contact utilisateur direct Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: sa simplicité d'utilisation et de connexion très rapide Cons: les problèmes de déconnexion intempestives Vendor Response Merci infiniment pour votre commentaire. Nous sommes ravis de savoir que notre produit et notre accompagnement répond à vos attentes pour gérer et mesurer la satisfaction de vos clients et prenons note de votre remarque. Replied September 2023 Read More Showing 1 - 10 of 19 Reviews Load More Reviews ## Other Top Recommended Contact Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? Our experts can help you compare Eloquant with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice