About Home Care Pulse

Home Care Pulse is a customer satisfaction solution designed to help home care agencies collect feedback from clients or caregivers and manage reviews to improve online reputation across the web. Professionals can analyze net promoter scores (NPS) and utilize a dashboard to capture customer testimonials for marketing processes.

Home Care Pulse allows executives to track trends at the regional, agency, or corporate levels and benchmark client satisfaction scores against competitors to streamline decision-making processes. Agencies can receive email alerts about new or negative reviews, monitor ratings across multiple sources, and improve search engine optimization (SEO) using website widgets. Additionally, managers can store clients' or caregivers' information...


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Supported Operating System(s):

Web browser (OS agnostic)

77 Reviews of Home Care Pulse

Average User Ratings

Overall

4.86 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(68)

68

4 stars

(7)

7

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 77 results

June 2020

Andy from Seniorcorp

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Excellent product, great value for the investment

Outstanding. The HCP team is always responsive when we have questions. Great customer service.

Pros

Excellent monthly reports summarizing the client and employee scores. Easy to share all or portions of the reports with other team members. It's fantastic to have real data benchmarked against our peer agencies in our regionally and nationally.

Cons

Can be tricky managing family members who don't want to participate in the monthly surveys. Keeping that information updated takes time and focus, and you are penalized if you have too many families or employees who opt out of the survey.

Reasons for Choosing Home Care Pulse

They have a good focus on the home care space and we're able to measure our performance against similar agencies regionally and nationally.

May 2020

Angela from Shepherd's Staff In-home Care

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

We've Grown Together

We use the Net Promoter Score and trend reports in our marketing, to show we are exceeding industry standards. We review the caregiver responses to make changes to our hiring practices and training procedures. We follow up, when respondents provide their name, to thank them for positive reviews or address concerns they have raised, to show them we care about their needs.

Pros

Home Care Pulse captures feedback from my clients and caregivers, giving them an opportunity to say what they might not say to me. I get a monthly report showing responses to a set of questions, which enables me to identify possible concerns before they become major problems and to address needs I might not be aware of. The report are highly detailed and help us maintain compliance with quality control requirements. I like the way the company has responded to changing needs and situations. They have grown and improved the services they provide, and my company has grown as well during the time I have used the service. Recently, they have added online caregiver training, which is helpful to us. I consider Home Care Pulse an important partner of our business.

Cons

Phone surveys tend to garner mixed results based on a particular person's attitude. Some people are by nature generous, others seem to prefer the middle range of client satisfaction scores, even if we are providing very good care. I've gotten less than positive results from clients who have received stellar service (from our point of view) and occasionally extremely low scores from a disgruntled person. These numbers bring our overall score down and jeopardize our standing as a highly-ranked in-home care company. I sometimes wish there was a way to remove "outliers" when they don't reflect the standard of care we provide. I have received the highest award given by Home Care Pulse, and have reviews pushed out to a site that should get referrals for our company, but to date we have not received any referrals.

January 2021

Laura from Norwood Seniors Network

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Home Care Pulse is a must to grow and retain your business!

I have been a user for seven years and have always been very happy with the experience. The staff have always been easy to work with, they understand the homecare and community based services. The monthly reports are easy to read, dissect and implement changes. I am a big proponent for HCP and any chance I get I tell business owners and executives to look into contracting with them, I whole heartily endorse the company and the staff who work there. I think the only way to look at your client and staff satisfaction is to have a third party company, to get the real results. It has been a game changer for our company.

Pros

The software allows me to objectively look at customers satisfaction each month. I have the opportunity to look at trends, the positive things we are doing, the items we need to improve, tweak or alter our programs, procedures. I have used the data in gaining and retaining new clients, referral sources and most recently used it to get a new referral for significant business with a long-term care provider. It is very easy to understand, the charts and graphs and I love the comments, good and the not so good.

Cons

There is nothing I like least with the software, but I know some of our clients have been customers for so long, that they would like different questions.

December 2019

Tammy from BrightStar Care

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Would recommend HomeCare Pulse

The pros of this software is that it helps us gage our client and employee satisfaction with all aspects of our business. It helps us understand if clients are happy with how they are treated with not only their caregivers but our internal office personnel as well. Clients give the interviewers of Homecare Pulse comments that can pinpoint problems and in some cases validates actions that need to be taken. With employees, Homecare pulse helps us understand what they are looking for in order to improve employee satisfaction and retention. We put programs in place internally based on comments made. I will also say that the support that you receive from Homecare Pulse is awesome.

Pros

The software is pretty easy to use. The reporting is easy to understand.

Cons

Sometimes you cannot put information into some of the fields within the software. Also it would be nice to have some additional options as to why we would not include clients/employees in the interview process.

October 2020

Brian from Access To Home Care Services Inc.

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

October 2020

A great tool to find out what your staff really think

[SENSITIVE CONTENT HIDDEN] has been fantastic to work with. He will regularly check in with us and has shown us features we didn't know existed. The webinars they host are some of the best from and information and presentation standpoint.

Pros

I like that the calls are made from an external source. This allows both our clients and staff to feel comfortable being truthful in their answers. It has helped us identify both strengths and weaknesses in our company and helped us address them. Everything is compiled in a monthly report that is very easy to review with the team. Each month a report is also generated about any issues HCP had contacting staff and clients so they can be corrected before the next set of surveys. The onboarding process was very easy, the customer service is excellent, and they will have follow up meetings to check in on you.

Cons

1. with only 5 staff and 5 clients being interviewed, a poor survey by 1 person makes your monthly averages skew in a very negative direction that isn't necessarily reflective of how your agency is truly performing. 2. The cost is a bit high. For $300+ month I would like to see some more interviews included. Each phone call averages 5-10 minutes and 10 are completed a month. That's $30/phone call or about $150/hour. 3. The monthly report includes a lot of repetitive information which makes it appear to be more than it is. This is a very minor issue.

Reasons for Choosing Home Care Pulse

[SENSITIVE CONTENT HIDDEN] held a webinar that was very informative and it felt like it directly addressed some of the things we were looking to improve upon as an agency.