About Home Care Pulse | Experience Management

Home Care Pulse is a customer satisfaction solution designed to help home care agencies collect feedback from clients or caregivers and manage reviews to improve online reputation across the web. Professionals can analyze net promoter scores (NPS) and utilize a dashboard to capture customer testimonials for marketing processes.

Home Care Pulse allows executives to track trends at the regional, agency, or corporate levels and benchmark client satisfaction scores against competitors to streamline decision-making processes. Agencies can receive email alerts about new or negative reviews, monitor ratings across multiple sources, and improve search engine optimization (SEO) using website widgets. Additionally, managers can store clients' or caregive...


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Supported Operating System(s):

Web browser (OS agnostic)

89 Reviews of Home Care Pulse | Experience Management

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(79)

79

4 stars

(7)

7

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 89 results

June 2021

Michael from BrightStar Care of Bel Air MD

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

HomeCarePulse give us customer and employee satisfaction data and feedback so we can improve!

Pros

The platform is intuitive and comprehensive and enables us to manage customer satisfaction and employee engagement. The collection of this information has enabled our company to better address our clients needs and also make changes within our company to be a better place of employment. The benchmarking against our regional competitors also adds a differentiator that has been valuable to our sales and marketing efforts. I highly recommend this to companies that prioritize customer and employee satisfaction!

Cons

I would prefer clients and employees to NOT be able to leave Anonymous feedback. We value everyones feedback and to be able to address any concerns directly with the client or employee is valuable.

June 2020

Andy from Seniorcorp

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Excellent product, great value for the investment

Outstanding. The HCP team is always responsive when we have questions. Great customer service.

Pros

Excellent monthly reports summarizing the client and employee scores. Easy to share all or portions of the reports with other team members. It's fantastic to have real data benchmarked against our peer agencies in our regionally and nationally.

Cons

Can be tricky managing family members who don't want to participate in the monthly surveys. Keeping that information updated takes time and focus, and you are penalized if you have too many families or employees who opt out of the survey.

Reasons for Choosing Home Care Pulse | Experience Management

They have a good focus on the home care space and we're able to measure our performance against similar agencies regionally and nationally.

December 2019

Tammy from BrightStar Care

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Would recommend HomeCare Pulse

The pros of this software is that it helps us gage our client and employee satisfaction with all aspects of our business. It helps us understand if clients are happy with how they are treated with not only their caregivers but our internal office personnel as well. Clients give the interviewers of Homecare Pulse comments that can pinpoint problems and in some cases validates actions that need to be taken. With employees, Homecare pulse helps us understand what they are looking for in order to improve employee satisfaction and retention. We put programs in place internally based on comments made. I will also say that the support that you receive from Homecare Pulse is awesome.

Pros

The software is pretty easy to use. The reporting is easy to understand.

Cons

Sometimes you cannot put information into some of the fields within the software. Also it would be nice to have some additional options as to why we would not include clients/employees in the interview process.

September 2021

Merrie from JFS Care

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

The most important change we made to our practice

Home Care Pulse has been a great asset to JFS Care, making us better each month. The customer service is always fast and friendly.

Pros

Our goal was to improve our clients and caregivers experience with JFS Care, Home Care Pulse delivered much more than that. It gave us insight into how changes we were making to operations, practices where actually working in real time. As an example we had started sending out small gifts with birthday cards, the following month we saw reviews from our staff commenting on what it meant to them, real time feedback! During COVID lockdown we had started making direct calls to all our clients weekly to check in and see how they were, again real time we heard that this was important to them.

Cons

I really di not find anything that is negative,

January 2021

Teri from ABRiO Family Services

Company Size: 501-1,000 employees

Industry: Individual & Family Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Quality Assurance

Other offices within our organization have stopped using HCP because they were unable to identify a benefit from the product. However, I do find great value in using this software/program. In my office, we pay close attention to the responses from our clients and our employees. We drill down the data to identify problematic service areas.. We also use it to identify the good things going on and celebrate them. We believe that HCP is vital to our commitment to continuously improve our delivery of quality services.

Pros

Our office appreciates the questions that are asked of our "customers" because by their responses we are able to drill down and locate issues that need to be addressed. We also have an opportunity to celebrate the things that we are doing write and reward those doing good things.

Cons

Our issue is an internal issue. We find it difficult to stay on top of our ever changing list of employees and clients. Unfortunately, our proprietary software is not wanting to use HCP's easy upload. This is our biggest hurdle. I do not have an issue with any of the features offered by the software. I would like the "My Awards" tab to be continuous rather than just the most current.

Reasons for Choosing Home Care Pulse | Experience Management

N/A ~ I believe our co-owners saw a demonstration at a conference and loved the idea of having a product that would allow us to focus on continuous improvement.