# Home Care Pulse | Experience Management Software Reviews, Demo & Pricing - 2026 > Review of Home Care Pulse | Experience Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-satisfaction/home-care-pulse-profile --- [Home](https://www.softwareadvice.com/) / [Customer Satisfaction Software](https://www.softwareadvice.com/customer-satisfaction/) / Home Care Pulse | Experience Management Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-satisfaction/home-care-pulse-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-satisfaction/home-care-pulse-profile/alternatives/) # Home Care Pulse | Experience Management 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Home Care Pulse | Experience Management 4.9 [(96)](https://www.softwareadvice.com/customer-satisfaction/home-care-pulse-profile/reviews/) Pricing Starting at $129.00 per month Top Alternatives ### About Home Care Pulse | Experience Management Home Care Pulse is a customer satisfaction solution designed to help home care agencies collect feedback from clients or caregivers and manage reviews to improve online reputation across the web. Professionals can analyze net promoter scores (NPS) and utilize a dashboard to capture customer testimonials for marketing processes. Home Care Pulse allows executives to track trends at the regional, agency, or corporate levels and benchmark client satisfaction scores against competitors to streamline decision-making processes. Agencies can receive email alerts about new or negative reviews, monitor ratings across multiple sources, and improve search engine optimization (SEO) using website widgets. Additionally, managers can store clients' or caregivers' information including names, contact details, and admitted/discharge dates. Home Care Pulse facilitates integration with various third-party systems such as AlayaCare, AxisCare, and more. The product is available on a monthly subscription basis per location. Support is extended via phone, live chat, and other online measures. ## Home Care Pulse | Experience Management User Interface ## Popular Home Care Pulse | Experience Management Alternatives Main Product Home Care Pulse | Experience Management 4.9 [(96)](https://www.softwareadvice.com/customer-satisfaction/home-care-pulse-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.70Value for money - 4.89Customer support - 4.78Functionality Pricing Starting at $129.00 per month Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2896)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $39.00 per month Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Alternative Product [ReputationStacker](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/) 4.9 [(45)](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/#reviews) Ratings Breakdown - 4.73Ease of use - 4.82Value for money - 4.85Customer support - 4.84Functionality Pricing Starting at $63.00 per month Alternative Product [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) 4.6 [(180)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.40Value for money - 4.53Customer support - 4.42Functionality Pricing Starting at $29.00 per month Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month ## Home Care Pulse | Experience Management Pricing and Plans Starting price: $129.00 per month Free Trial Free Version Basic $129.00 per feature, per month No plan information available ## Home Care Pulse | Experience Management Features - Popular features found in Customer Satisfaction Complaint Monitoring CRM Customer Experience Management Customizable Forms Customizable Templates Data Import/Export Reporting/Analytics SMS Messaging Trend Analysis Visual Analytics - More features of Home Care Pulse | Experience Management Activity Dashboard Alerts/Notifications Feedback Management NPS Survey Structure Performance Metrics Sentiment Analysis Survey/Poll Management Third-Party Integrations Widgets ## Home Care Pulse | Experience Management Integrations Viewpoint Spectrum Integration rated undefined from -1 review AxisCare Integration rated undefined from -1 review AlayaCare Integration rated undefined from -1 review HHAeXchange Integration rated undefined from -1 review AppointMate Integration rated undefined from -1 review KanTime Integration rated undefined from -1 review See all 11 integrations ## Home Care Pulse | Experience Management User Reviews Overall Rating 4.9 Ratings Breakdown 5 90% 4 8% 3 2% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.7 Customer support 4.9 Functionality 4.8 Mario D. Verified reviewer Hospital & Health Care 201-500 employees Used other for free trial Reviewed December 2019 Worth the investment 5 We have been able to greatly improve our agencies quality assurance program due to the reports that homecare pulse provides us. I would recommend homecare pulse to any homecare agency that is serious about providing top notch in-home care. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease of use and the positive impact that it has had on our organizations. Cons: The one thing that I dont like is that it does not currently integrate with our agency management software called Sandata. Read More TS Tracy S. Verified reviewer Hospital & Health Care 11-50 employees Used daily for more than 2 years Reviewed December 2019 HCP helped raise our NPS score in less than a year! 5 We were not being well represented because no one on staff was following through on the data received. Once I started using the reports to incentivize our caregivers, and gave them the language to help our clients understand what the reviews really mean to the company, we saw a shift. I specifically focused on the Daily Life verbiage and in a month the scores were up - all 9s and 10s. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Just by focusing on our problem areas as revealed by the data HCP collected, we were able to move our Client NPS score from 4.3 to 7.0. Getting the specific comments as feedback is invaluable to fine-tuning our home care business, and we are currently having to turn away cases in the next town because we are in such demand! Cons: I love it and am looking forward to using the Review Manager platform! Read More TG Tamara G. Verified reviewer Hospital & Health Care 201-500 employees Used monthly for more than 2 years Reviewed December 2019 Not All Bad Reviews Should Count! 3 It helps us solve continued improvement for our clients and our staff. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: It is easy to navigate and locate the information you need. Cons: Occasionally we need to reactivate closed client cases for the purpose of state inspections. Some of these people we haven't had caregivers in the home for a year or more, but yet Home Care Pulse will call them for a review, how can their bad review be helpful? Read More RM Robin M. Verified reviewer Hospital & Health Care 11-50 employees Used daily for less than 2 years Review source Reviewed February 2022 HomeCare Pulse Survey 5 Overall experience has been excellent. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The items I like most about our software are many - the ease of use, customer service and communication, surveys, effective and efficient software updates, excellent overview of national healthcare news - all are excellent and they definitely help as a seller when we are speaking with client prospects. Cons: At this time, I have no recommendations. The company is always looking at ways to improve the product and service. Read More DB David B. Verified reviewer Hospital & Health Care 11-50 employees Used weekly for less than 2 years Review source Reviewed September 2021 Home Care Pulse Rocks - Great Service at a Great Price 5 Very positive. This product works in the background and seamlessly provides me with the information I need to manage and grow my agency. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love that the HCP software is integrated with my management software making it easy for me to keep our system in sync without effort. Cons: While there have been a couple of instances where my system was not in sync with the HCP software, these were easily corrected with a quick phone call to support. Reasons for choosing Home Care Pulse | Experience Management I met with HCP Reps at our Annual Conference and was immediately impressed by their professionalism (and the price point was great!). After speaking with other owners, choosing Home Care Pulse was a no-brainer. Read More RG Rachel G. Verified reviewer Hospital & Health Care 11-50 employees Used monthly for less than 12 months Review source Reviewed December 2021 Invaluable Product 5 My experience with Home Care Pulse has been nothing but positive. Their sales and integration team are both friendly and professional and don't hesitate to go the extra mile. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very user friendly with a huge impact on how we interact with clients and employees. Cons: No complaints at this time. The software has fit all of my needs. Reasons for switching to Home Care Pulse | Experience Management Cost Read More BT Brian T. Verified reviewer Hospital & Health Care 51-200 employees Used monthly for less than 12 months Review source Reviewed October 2020 A great tool to find out what your staff really think 5 \[SENSITIVE CONTENT HIDDEN\] has been fantastic to work with. He will regularly check in with us and has shown us features we didn't know existed. The webinars they host are some of the best from and information and presentation standpoint. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: I like that the calls are made from an external source. This allows both our clients and staff to feel comfortable being truthful in their answers. It has helped us identify both strengths and weaknesses in our company and helped us address them. Everything is compiled in a monthly report that is very easy to review with the team. Each month a report is also generated about any issues HCP had contacting staff and clients so they can be corrected before the next set of surveys. The onboarding process was very easy, the customer service is excellent, and they will have follow up meetings to check in on you. Cons: 1\. with only 5 staff and 5 clients being interviewed, a poor survey by 1 person makes your monthly averages skew in a very negative direction that isn't necessarily reflective of how your agency is truly performing. 2. The cost is a bit high. For $300+ month I would like to see some more interviews included. Each phone call averages 5-10 minutes and 10 are completed a month. That's $30/phone call or about $150/hour. 3. The monthly report includes a lot of repetitive information which makes it appear to be more than it is. This is a very minor issue. Reasons for choosing Home Care Pulse | Experience Management \[SENSITIVE CONTENT HIDDEN\] held a webinar that was very informative and it felt like it directly addressed some of the things we were looking to improve upon as an agency. Read More TR Teri R. Verified reviewer Individual & Family Services 501-1000 employees Used monthly for more than 2 years Review source Reviewed January 2021 Quality Assurance 5 Other offices within our organization have stopped using HCP because they were unable to identify a benefit from the product. However, I do find great value in using this software/program. In my office, we pay close attention to the responses from our clients and our employees. We drill down the data to identify problematic service areas.. We also use it to identify the good things going on and celebrate them. We believe that HCP is vital to our commitment to continuously improve our delivery of quality services. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Our office appreciates the questions that are asked of our "customers" because by their responses we are able to drill down and locate issues that need to be addressed. We also have an opportunity to celebrate the things that we are doing write and reward those doing good things. Cons: Our issue is an internal issue. We find it difficult to stay on top of our ever changing list of employees and clients. Unfortunately, our proprietary software is not wanting to use HCP's easy upload. This is our biggest hurdle. I do not have an issue with any of the features offered by the software. I would like the "My Awards" tab to be continuous rather than just the most current. Reasons for choosing Home Care Pulse | Experience Management N/A ~ I believe our co-owners saw a demonstration at a conference and loved the idea of having a product that would allow us to focus on continuous improvement. Read More DW Donna W. Verified reviewer Hospital & Health Care 51-200 employees Used daily for more than 2 years Reviewed December 2019 Home Care Satisfaction Review 5 Helps us see where we need to improve as a company. Cant fix it unless we know it is broken. 2 sided sword. Need to know to fix, but wish they would come to us first and give us a chance to fix it. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Ease of usability. Gives us great feedback that we might not be able to get. Cons: The only thing is that I wish the clients/staff would come to us with issues and give us a chance to fix whatever it is they feel is lacking instead of airing out grievances on here first. Cant fix it unless know what is wrong. Reasons for choosing Home Care Pulse | Experience Management Best for what we needed and was recommended by our corp. Offices. Read More gr gary r. Verified reviewer Hospital & Health Care 51-200 employees Used daily for more than 2 years Reviewed December 2019 A huge fan of HCP! 5 We've been a client of Home Care Pulse for approximately 5 years now and I'm a huge fan. Being able to receive real-time feedback from clients and team members is huge. We use the survey comments to provide better service to our clients and also to be a better employer. The support we receive from our account team, especially \[SENSITIVE CONTENT HIDDEN\] is wonderful. Anytime we have a need, he's there with a timely response. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The real time nature of employee and client feedback is invaluable. Cons: The software is great, the only thing I'd like to see is more personalized questions. Read More Showing 1 - 10 of 96 Reviews [See All Reviews](https://www.softwareadvice.com/customer-satisfaction/home-care-pulse-profile/reviews/) ## Home Care Pulse | Experience Management Popular Comparisons [SurveyMonkey vs Home Care Pulse | Experience Management](https://www.softwareadvice.com/customer-satisfaction/home-care-pulse-profile/vs/surveymonkey/)[Trustpilot vs Home Care Pulse | Experience Management](https://www.softwareadvice.com/customer-satisfaction/home-care-pulse-profile/vs/trustpilot/) [Compare All Alternatives](https://www.softwareadvice.com/customer-satisfaction/home-care-pulse-profile/alternatives/) ## See what companies are saying about Software Advice