Home Care Pulse | Experience Management
About Home Care Pulse | Experience Management
Most Helpful Reviews for Home Care Pulse | Experience Management
1 - 5 of 97 Reviews
Tracy
Hospital & Health Care, 11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed September 2021
HCP helped raise our NPS score in less than a year!
gary
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
A huge fan of HCP!
We've been a client of Home Care Pulse for approximately 5 years now and I'm a huge fan. Being able to receive real-time feedback from clients and team members is huge. We use the survey comments to provide better service to our clients and also to be a better employer. The support we receive from our account team, especially [SENSITIVE CONTENT HIDDEN] is wonderful. Anytime we have a need, he's there with a timely response.
PROSThe real time nature of employee and client feedback is invaluable.
CONSThe software is great, the only thing I'd like to see is more personalized questions.
Merrie
Hospital & Health Care, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
The most important change we made to our practice
Home Care Pulse has been a great asset to JFS Care, making us better each month. The customer service is always fast and friendly.
PROSOur goal was to improve our clients and caregivers experience with JFS Care, Home Care Pulse delivered much more than that. It gave us insight into how changes we were making to operations, practices where actually working in real time. As an example we had started sending out small gifts with birthday cards, the following month we saw reviews from our staff commenting on what it meant to them, real time feedback! During COVID lockdown we had started making direct calls to all our clients weekly to check in and see how they were, again real time we heard that this was important to them.
CONSI really di not find anything that is negative,
Tamara
Hospital & Health Care, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2019
Not All Bad Reviews Should Count!
It helps us solve continued improvement for our clients and our staff.
PROSIt is easy to navigate and locate the information you need.
CONSOccasionally we need to reactivate closed client cases for the purpose of state inspections. Some of these people we haven't had caregivers in the home for a year or more, but yet Home Care Pulse will call them for a review, how can their bad review be helpful?
Carol
Consumer Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Better understandings of the business
The benefits that we are receiving is the survey gives an extra chance to say Thank you or what can we do better to make the experience better.
PROSMostly, I like the navigation and ability to set the options that matter more to your business. Also, the representatives get back to you in a timely manner when there is an issue.
CONSLeast, I would like for the surveys to be in real time. You can view how many are completed but it takes a day or two to see the survey on the dashboard.
