Home Care Pulse | Experience Management vs LiveAgent
Home Care Pulse | Experience Management has 96 reviews and a rating of 4.88 / 5 stars vs LiveAgent which has 0 reviews and a rating of 0 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- The report are highly detailed and help us maintain compliance with quality control requirements. I like the way the company has responded to changing needs and situations.
- Mostly, I like the navigation and ability to set the options that matter more to your business. Also, the representatives get back to you in a timely manner when there is an issue.
Cons
- When a client or caregiver gives us bad reviews but then leaves it as anonymous so we don't know who to contact to fix our mistakes or handle the situation properly.
- Sometimes clients/families don't understand the metrics and a 6 or 7 makes the agency look bad.
Pros
- Its feature set is quite good with good technical ability to answer questions.
- Pricing is great and scales very well as of right now being a solo developer and also looks great when looking to scale to a few more agents.
Cons
- I scrapped the entire concept of mobile agents down to the shockingly bad Live Agent Phone apps.
- Poor statistics and reporting functionality. No grading of rights making it difficult to distribute partial admin rights.
Pricing
Product Demo & Screenshots
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