Home Care Pulse | Experience Management vs Zoho CRM Plus

RATING:

4.9

(96)

Home Care Pulse | Experience Management has 96 reviews and a rating of 4.88 / 5 stars vs Zoho CRM Plus which has 65 reviews and a rating of 4.38 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.9 (96)
4.4 (65)
Ease-of-Use
5 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4 / 5
Functionality
5 / 5
4.5 / 5
Last Review Written
December 5, 2022
June 7, 2024
Pros/Cons
  • Pros

  • The report are highly detailed and help us maintain compliance with quality control requirements. I like the way the company has responded to changing needs and situations.
  • Mostly, I like the navigation and ability to set the options that matter more to your business. Also, the representatives get back to you in a timely manner when there is an issue.
  • Cons

  • When a client or caregiver gives us bad reviews but then leaves it as anonymous so we don't know who to contact to fix our mistakes or handle the situation properly.
  • Sometimes clients/families don't understand the metrics and a 6 or 7 makes the agency look bad.
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  • Pros

  • Amazon is a very detailed, organized, easy to use gathering for worldwide companies and individuals to market, buy, sell, and offer comparisons and options with ease.
  • A lot of options to accomplish my Customer Relationship tasks, easy of use and customization option according to my needs.
  • Cons

  • Poor migration capabilities (from EU to IN datacenter).
  • Customer service is terrible, hidden fees, confusing.
Read all user reviews
Pricing Range
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$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos