--- title: "Key Survey Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Key Survey. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Key Survey is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-satisfaction/key-survey-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [Key Survey](https://www.softwareadvice.com/customer-satisfaction/key-survey-profile/) / Key Survey Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-satisfaction/key-survey-profile/) Reviews # Key Survey User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 40 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.7/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 26 reviews (65%) - 4 stars: 12 reviews (30%) - 3 stars: 2 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It is quite intuitive and has the capability of collating more specific and accurate data. ## Key Survey customer reviews Showing reviews 1-25 of 40 (page 1). ### Enhanced survey tool for more accurate data collection - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered With Key Survey, I am able to design relevant and professional surveys to gather feedback from my key stakeholders, customers, workers. The data can be cleverly analyzed to determine trends or perform predictive analyses on the market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most impactful feature in Key Survey is that it is well designed, simple to use, interactive and fully customizable. The Survey Questions can be re-routed based on a specific response by the person completing the survey. This relieves frustration as the User won't need to keep clicking "Not applicable". It is quite intuitive and has the capability of collating more specific and accurate data. #### Cons There are no aspects or features that I have encountered which were difficult to use. I personally think that the price point is aligned with its competitors - however, my I.T. team thinks that it is overpriced. --- ### A surprisingly comprehensive and affordable system with a small company feel - Overall rating: 5/5 - Reviewer: Bill V. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered Key Survey is as easy to use as a free on-line system, but is packed with tons of power when you need it. The paradigm is easy to work with, and has intuitive aspects that make it fast to work with. This has been very important for those times when we are developing all day, because repetition is minimized - boosting our productivity. Tech support is right there. I felt like I needed some telephone support when we first started using the system, because I was convinced what we needed to do was unique and pioneering. Much of it was and still is, but I did not need telephone support, because the folks on Chat are very serious about getting to the root of solutions. They are so accessible, and committed, it feels like a very small company that is just focused on you. We really like that aspect. PROS: Very easy to use, very short learning curve for all basic needs, excellent tech support, big toolbox (mostly in the form of supplied Plug-Ins) for special question and response presentation, interaction, and management, HTML coding support, custom CSS support, query string variables can be passed to prepopulate fields, new plug-ins and tools are developed as needed by Key Survey, available bulk e-mail survey invitation system, good pre and post survey entry and exit options, easy to copy surveys and questions across the platform, fast to load and update. CONS: Preloading data from a local file can be tricky, if you are used to Constant Contact this will not feel like a full-blown e-mail contact system, some mobile templates do not accurately scale on all devices when using some plug-ins, the "plug-in" system is highly capable but could use a few more intuitive features, like the ability to review question and answer codes in a separate window while coding plug-in variables. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Easy to setup commands. - Overall rating: 3/5 - Reviewer: Thorsten K. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Key survey offers a full permissions towards your, you can set instructions while creating survey forms and logical instructions are high allow and make the forms very differential. #### Cons I appreciate them for keeping their studies though they should improve on their graphics. --- ### Great value for the money - Overall rating: 4/5 - Reviewer: Saul L. - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Value for the money (other comparable software cost a lot more), great support, does everything we want. #### Cons Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk). Database can be very slow if you have a lot of records. --- ### The Best Survey Tool I've Ever Used - Overall rating: 4/5 - Reviewer: Travis T. - Product usage: Used weekly for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The functionality and flexibility of the system is by far the most valuable and attractive parts of the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The features and functionality are by far the best in class. No other tool out there compares to this one. It is bar none the best survey software tool available in the market. #### Cons The support is mainly online and my preference is for phone support. With that said, they will get on the phone with you but it sometimes can be like pulling teeth. Their online support is always responsive which is nice. I would prefer to talk with someone vs type to someone. --- ### Overall feature rich software compared to competitors - Overall rating: 3/5 - Reviewer: Mat P. - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Features, specifically conditional/decision based survey. We've looked at many survey options, and there are many that are cheaper - however what you get that is unique to Key Survey is conditional surveys. Essentially, if they answered X to this questions, then show them this question, but if they answered Y, show them this other questions. This is a unique feature to KeySurvey. #### Cons The price for Keysurvey is higher than the competitors, however if you want the conditional/decision based survey, then Keysurvey is a must. #### Vendor response Thanks for the feedback, Mat! It¿s great to see that the application meets your functionality requirements. I¿m reaching out to your account manager to see if we can identify some areas where you can get even more value for your investment. Replied June 2017 --- ### Love Key Survey! - Overall rating: 5/5 - Reviewer: Susan K. - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I understand my customers' experiences better, and can work on internal training when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome. --- ### Best solution ever! - Overall rating: 5/5 - Reviewer: Maria G. - Industry: Education Management - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Better reports and experience for staff and clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, even for staff that's not too IT driven. Love the reports and how much customization you can do. Not only we use it for surveys but we create forms (jobs applications, questionnaires, sweepstakes, etc). Love how it gives you all the tools you need to publish in our site. The best is the customer support online, we've been using KeySurvey for over 4yrs and I have never had to call, all questions were fully answered via chat. #### Cons While the tech support service is great, you can easily tell when they have a new staff member. For the most part they will be unable to help. When we see that problem we close the window and try again and always gets the needed help. But honestly this an extremely small inconvenience for the most part this system is amazing. --- ### Great for our use (customized, branded surveys). - Overall rating: 5/5 - Reviewer: Tyler H. - Industry: Construction - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Logic has been great on surveys, branding, and additional question types. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting. Also, has the ability to do a wide variety of question types that the free versions do not have. #### Cons Designing custom themes and colors can be a bit challenging; however, some of the templates that have been created help. --- ### very easy and great tool - Overall rating: 5/5 - Reviewer: Dave B. - Industry: Machinery - Company size: 1001-5000 employees - Product usage: Used other for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered good results and easy to use once you know how to configure #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple and effective. It is very well laid out and attractive to the user. Many software tools end up looking like XL spread sheets, that is not the case here. #### Cons getting over the first time usage, then its fine. When you first start it is a little confusing but the online support is really great --- ### Very helpful (and patient) support people. - Overall rating: 4/5 - Reviewer: Karin H. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered When I need help with a programming issue the support people are patient and clear in their instructions. When I need something special, or something changed right away, my sales/customer service person, Jim Hatcher is exceptional. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### I helped my client source a survey vendor and Key was the best fit. - Overall rating: 5/5 - Reviewer: Lacy C. - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used other for less than 6 months - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reliable recommendation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros An enterprise level system with logical & intuitive UI/UX. The sales team that I worked with was highly professional and quick to grasp the specific use cases I explained. #### Cons It's expensive! The # of template question types could be expanded although I do appreciate that there is a way to build your own type. --- ### Easy to set up, customize, analyze and manage - data collection and management - Overall rating: 5/5 - Reviewer: Andy S. - Product usage: Used unspecified for unspecified - Reviewed: May 2014 - Review source details: This review was submitted organically. No incentive was offered Surprised how good it actually is. and I liked it's support and sales teams - patiently and effectively they set up everything i needed. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### easy to use - Overall rating: 4/5 - Reviewer: Angelica C. - Product usage: Used monthly for unspecified - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros you are able to make surveys and really find out what you need to improve in your business. nothing better than getting feed back from customers --- ### Satisfactory - Overall rating: 4/5 - Reviewer: Phil C. - Product usage: Used weekly for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Very rigorous logic and an easy editing interface. The launch feature also makes it easy to track completion and progress. #### Cons Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating. --- ### KeySurvey works well for my needs - Overall rating: 4/5 - Reviewer: Michael D. - Product usage: Used other for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to use. I'm a big fan of the show/hide feature. I also like the branching options. The reporting tool is great as well. #### Cons I've used other survey tools that have more bells and whistles and more layouts, but I've also never had a need for those. --- ### Good product, flexible and intuitive - Overall rating: 5/5 - Reviewer: Julien C. - Product usage: Used monthly for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are far more possibilities to customise actions and responses than with other products. It makes the software really versatile, and it's easy to integrate. The support is excellent. #### Cons There is still room for improvement, in particular around the layout options of the pre-defined layout. Very little customisation is available with regards to laying out the questions in a specific way. Using the non pre-defined layout is very fiddly, and so it can make life difficult. The software is still very expensive. --- ### on par with other systems in most areas - Overall rating: 4/5 - Reviewer: BENJAMIN M. - Product usage: Used weekly for less than 12 months - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The platform is easy to use and doesn't take long to learn. Efficiency is key and the more intuitive a product is the more likely we are to use it. #### Cons It can take a bit of effort at times to figure out the best way to do things within the software. It has a lot of capabilities and if you aren't constantly pushing the boundaries of what you know you could miss some of what is offered. --- ### Excellent survey platform - Overall rating: 5/5 - Reviewer: Travis T. - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered I love the KeySurvey platform. We use it for most all of our surveys - some internal and some external with our partners. I rated it 5 stars overall because it can pretty much do everything from a survey perspective. I rated the customer service 4 stars because sometimes it's hard to understand them and I prefer to reach them over the phone vs. online. Lastly, only 4 stars for ease of use because when updates and/or changes are made, it's not always easy to get use to the changes but those at least are not very frequent. Maybe once a year but still it takes a little time to get use to. Overall, I'm very happy with the product and will continue to use it for the foreseeable future. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 --- ### Excellent survey platform - Overall rating: 5/5 - Reviewer: Travis T. - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered I love the KeySurvey platform. We use it for most all of our surveys - some internal and some external with our partners. I rated it 5 stars overall because it can pretty much do everything from a survey perspective. I rated the customer service 4 stars because sometimes it's hard to understand them and I prefer to reach them over the phone vs. online. Lastly, only 4 stars for ease of use because when updates and/or changes are made, it's not always easy to get use to the changes but those at least are not very frequent. Maybe once a year but still it takes a little time to get use to. Overall, I'm very happy with the product and will continue to use it for the foreseeable future. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 --- ### Excellent survey platform - Overall rating: 5/5 - Reviewer: Travis T. - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered I love the KeySurvey platform. We use it for most all of our surveys - some internal and some external with our partners. I rated it 5 stars overall because it can pretty much do everything from a survey perspective. I rated the customer service 4 stars because sometimes it's hard to understand them and I prefer to reach them over the phone vs. online. Lastly, only 4 stars for ease of use because when updates and/or changes are made, it's not always easy to get use to the changes but those at least are not very frequent. Maybe once a year but still it takes a little time to get use to. Overall, I'm very happy with the product and will continue to use it for the foreseeable future. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 --- ### Easy to use tool and great support - Overall rating: 5/5 - Reviewer: Sarah B. - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered I've been using the KeySurvey software for years -- for everything from little two-question surveys going to small groups of people, to an incredibly secure and confidential survey going out to over 800 company employees with back-end demographic data preloaded. I find the web interface easy to use and intuitive. One of my favorite features is being able to copy an existing survey and tweak what I need for the current use. Flexibility with downloading and sharing results is excellent. On a few occasions I've been stumped trying to use an advanced feature, so I just click on the live chat support and someone walks me through what to do, nice and easy. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Our company has relied upon KeySurvey for years. - Overall rating: 5/5 - Reviewer: Brett B. - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Consistent, reliable reports #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reliable Rarely unavailable Clear, intuitive site Always Improving Many, many reporting choices Live Chat for immediate support #### Cons There is no way to setup multiple daily reminders after a deadline is missed. I'd like to see the surveys combined with flowcharting, particularly escalation to the manager of the late survey. --- ### Highly Recommend! - Overall rating: 5/5 - Reviewer: Jennifer C. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered As a loyal customer for at least ten years, I've been extremely pleased with KeySurvey. Given most of the research studies I conduct are in-house, and high in frequency, this software has been instrumental in providing me with the tools to do my job effectively and efficiently. Very easy to use' from programming to reporting' and the customer service is excellent! Having the online 'live' support chat feature has been extremely helpful during those moments when a survey needs to be launched and a programming issue transpires. At a click of a button, the support team is there to help with any questions you may have at the moment. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Long time customer, best product for my needs - Overall rating: 5/5 - Reviewer: Lori E. - Industry: Staffing and Recruiting - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ability to survey our coworkers and customers with ease of modifying the survey when needed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use, unlimited surveys. I am able to create the necessary scales and skip patterns to customize my surveys. #### Cons Limited in some of the graphing capabilities, but this is made up with the ease of exporting the data to excel and SPSS ## More reviews [Next reviews](https://www.softwareadvice.com/customer-satisfaction/key-survey-profile/reviews/?page=2) --- Key Survey Reviews, Pros and Cons - 2026 Software Advice