VOIP phone system was the best idea we had for phones. Nextiva has made it easy to remain a long term customer. Our office is phone dependent and if a client cannot reach us they let us hear about it. Nextiva has handled problem we have experienced with the urgency that I would expect from a professional service company. Most questions are answered before we get off the phone. The recommendations for phones was spot on. The service is reliable and the quality of sound it clear. My client never ask about the kind of phone we are using. They can't tell the difference. The billing is always correct and predictable. Never had a billing problem.

The app is a bit uncomfortable to use. In order to answer the phone I have to press a couple of keys and often the phone rings 3 -5 times before I answer. I prefer our calls answered in 2-3 rings. Now this is only a problem when out of the office and the phones are forwarded.

If you spend some time with support and cofiguring then it's a great product. It does require some time to get it fully configured how you want it to work.

Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM. Their customer support has been great as well.

Took a bit of work to get it up and running from the beginning.

I have been using Nextiva for about 5 years. Phone service is good. Some issues, but the were usually resolved. (getting to support can take a long time) Now they are upgrading their desktop app to a new version NextivaOne. When you upgrade they try to move your stored contacts to the new version. The problem is that they only port "Personal Phone Number" to the new app. To clarify: When you create a contact in the current app you can enter Display Name, First Name, Last Name, Work Phone, Extension, Mobile Phone, Personal Phone and more. They only port "Display Name" and "Personal Phone" (the last phone number in the form). They don't port "Work Phone" (the first phone number in the form) All my personal phone numbers are blank. This means that it ports Display Name , but no phone number. This is a phone app. They are unwilling to create a utility to export contacts. They are unwilling to add a little code to the port that would find one phone numberif "Personal Phone" is blank (this is supposed to be a business application, why would I have only personal phone numbers?) I contacted their support. They maintain that there is "NO WAY" to do this. Really? It is perhaps a dozen lines of code to copy a different phone number if "Personal Phone" is blank. If I have to re-enter all my contacts, perhaps it is time to go shopping for a better VOIP service.

Phone quality is fine. App for PC and Mobile Phone. Works with VOIP handset.

New version of application loses all contact phone numbers. No way to port contact numbers

The onboarding process went pretty smoothly. We started with a tech setup phone call, which took a bit over an hour. Customer service since then has been a little spotty - but we haven't been put in a pinch yet.

I like that Nextiva can go with you anywhere you want to go - whether you choose to use your cell phone or a desktop phone. You won't have to change ISP's if you move to a new location - just plug into your internet connect or use your cell phone and you're good to go.

Setting up voicemail, call groups, and other features is a bit frustrating. There is definitely a learning curve to setting up this system, so give yourself some room to learn their admin panel and features.