Nextiva vs Swell

RATING:

4.08

(209)

Nextiva has 209 reviews and a rating of 4.08 / 5 stars vs Swell which has 327 reviews and a rating of 4.62 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.08 / 5 (209)
4.62 / 5 (327)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
January 30, 2023
December 19, 2022
Pros/Cons
  • Pros

  • Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.
  • Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.
  • Cons

  • We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.
  • After 2 weeks, they couldn't get it right. I wasted money re-ordering business cards and had to re-order after I went with another service that got it done in 10 minutes.
  • Pros

  • Swell is overall super easy to use, especially with their new app. When we first opened the salon we had multiple fully booked stylists, and it made it seamless getting in contact with all the guests.
  • It has helped us get reviews from our patients with the ease of sending a great looking link. I also love that patients can message us from the site.
  • Cons

  • Everytime patient comes in he/she gets a reminder to review. Im sure those that dont wont to review may find it annoying.
  • If there is to be a bad review, it doesn't get weeded out before it gets posted for all to see.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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