# Podium Software Overview 2026 - Features & Pricing > Review of Podium Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-satisfaction/podium-profile --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / Podium Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/online-payment/podium-profile/reviews/)[Alternatives](https://www.softwareadvice.com/online-payment/podium-profile/alternatives/) # Podium 2026: Benefits, Features & Pricing Updated February 18, 2026 Written by [Giorgia Pisano](https://www.softwareadvice.com/resources/author/giorgia-pisano/) Content Associate Edited by [Mehar Luthra](https://www.softwareadvice.com/resources/author/mehar-luthra/) Team Lead, Content Wondering if Podium is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Podium 4.3 [(522)](https://www.softwareadvice.com/online-payment/podium-profile/reviews/) Pros: - Customer communication - Reviews management Cons: - Customer service - Contract issues Pricing Pricing available upon request ### What is Podium: Podium is a lead generation and conversion platform that helps businesses interact with their customers. Its AI-powered “employee” system facilitates communication between employees and customers or potential leads, answering questions, scheduling appointments, and more. Podium unifies a business’s outreach and makes customer feedback collection and analysis easier. ### Why we like Podium: Podium stands out for its chat and messaging features, as well as the fact it enables businesses to request customer reviews and manage negative feedback. Podium may also save users time leveraging customer input because it centralizes customer interactions into a single platform. ### Who should use Podium: Podium is especially useful for small businesses, with 74% of reviewers coming from companies with 2 to 50 employees. It also caters to the needs of businesses with local customer bases, such as salons, auto dealerships, healthcare providers, and furniture and mattress retailers. Wondering if Podium is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## Podium User Interface ## Popular Podium Alternatives Main Product Podium 4.3 [(522)](https://www.softwareadvice.com/online-payment/podium-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 3.89Value for money - 4.04Customer support - 4.21Functionality Pricing Available upon request Get Price Alternative Product [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/) 4.6 [(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.57Value for money - 4.66Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [Twilio](https://www.softwareadvice.com/voip/twilio-profile/) 4.4 [(503)](https://www.softwareadvice.com/voip/twilio-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 4.18Value for money - 4.03Customer support - 4.51Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Omnisend](https://www.softwareadvice.com/marketing/omnisend-profile/) 4.7 [(836)](https://www.softwareadvice.com/marketing/omnisend-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.50Value for money - 4.65Customer support - 4.50Functionality Pricing Starting at $16.00 per month Get Price Alternative Product [Klaviyo](https://www.softwareadvice.com/marketing/klaviyo-profile/) 4.6 [(528)](https://www.softwareadvice.com/marketing/klaviyo-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.29Value for money - 4.31Customer support - 4.62Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) 4.5 [(17623)](https://www.softwareadvice.com/crm/mailchimp-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.36Value for money - 4.17Customer support - 4.36Functionality Pricing Starting at $13.00 per month Get Price ## Podium Overview Podium's lead conversion platform helps businesses manage converstions using artificial intelligence (AI) technology. It assists with review management, phones, lead consolidation, website chat, payment processing, text marketing, and more in a single platform. Podium consolidates leads from multiple channels, including phone, SMS, website, and social media, into a centralized inbox. The platform's AI-powered salesperson and concierge features then utilize artificial intelligence to convert leads into sales. Additionally, the AI-powered marketing tool helps drive repeat... business by personalizing customer interactions and following up at the right times. ## Podium Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Core Pricing available upon request Plan includes: - Consolidated Lead Conversion Platform - Review Management with AI Responses - Basic Automations - Basic Reporting - Basic Customization Options - Podium Mobile App - 200+ Integrations with Support Pro Pricing available upon request Plan includes: - AI Concierge - AI Reputation Specialist - AI Phone Call Summaries - Automatic Lead Routing - Advanced Automations - Lead Capture Forms - Hosted Surveys - Text- based Surveys - Text Marketing with Images & GIFs Signature Pricing available upon request Plan includes: - AI Scheduler - AI Salesperson - AI Marketer - Advanced Multi-Location Management - Advanced Branding & Customization - Account Migration - Quarterly Business Reviews - Personalized Account Plan - Fraud Alert System Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Podium Features Drawn from insights across 522 verified reviews, we've outlined Podium's best and worst rated features and how they stack up against the average rating. Podium's score Category average Podium's Best Rated Features Offline Form 4.50 3.77 category average Feedback Management 4.43 3.92 category average Real-Time Notifications 4.40 4.32 category average Podium's Worst Rated Features Data Import/Export 2.86 3.94 category average Social Media Integration 2.88 3.58 category average Campaign Management 3.33 3.91 category average - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of Podium 2-Way Messaging Access Controls/Permissions ACH Payment Processing Activity Dashboard Activity Tracking AI/Machine Learning Alerts/Notifications API Appointment Management Automated Responses Autoresponders Before & After Pictures Billing & Invoicing Call Recording Campaign Analytics Campaign Management Campaign Scheduling Canned Responses Client Management Commenting/Notes Communication Management Complaint Monitoring Compliance Management Consent Management Contact Database Contact Management Content Management Credit Card Processing CRM Customer Experience Management Customer History Customer Segmentation Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Security Debit/Credit Card Processing Electronic Payments Electronic Signature Email Management Engagement Tracking Feedback Management File Sharing For Medical Spas Forms Management HIPAA Compliant Inbox Management In-Person Payments Lead Capture Lead Engagement Lead Generation Lead Management Lead Qualification Marketing Automation Mass Texting Message Personalization Mobile Access Mobile Payments Monitoring Multi-Channel Data Collection Multi-Location Multiple Payment Options Negative Feedback Management Offline Form On-Demand Communications Online Payments Partial Payments Payment Fraud Prevention Payment Processing PCI Compliance Performance Metrics Personalization Predictive Analytics Proactive Chat Promotions Management Quotes/Estimates Ratings/Reviews Real-time Consumer-facing Chat Real-Time Notifications Receipt Management Recurring/Subscription Billing Reminders Reporting/Analytics Reporting & Statistics Reputation Management Response Management Review Monitoring Review Notification Review Request Scheduled Messaging SEO Management SMS Messaging Social Media Integration Status Tracking Survey/Poll Management Surveys & Feedback Tagging Template Management Text Analysis Third-Party Integrations Transaction History Transcripts/Chat History Transfers/Routing Video Support Visual Analytics Website Integration ## Podium Integrations Based on 522 verified reviews, we've identified products most frequently integrated withPodium. Salesforce Sales Cloud Integration rated 3.5 from 2 reviews Open Dental Integration rated 5.0 from 1 review Zoho CRM Integration rated 5.0 from 1 review CDK Global Integration rated 5.0 from 1 review AIM Integration rated 5.0 from 1 review Tebra Integration rated 5.0 from 1 review See all 108 integrations ## Podium Key Sentiments We analyzed 522 verified reviews for Podium to find out what actual users really think. Most Positive Sentiments Team conversations 57% Positive 26% Neutral 17% Negative Users find Podium effective for improving communication coordination and conversation assignment within their teams. They appreciate the ability to send conversations to other team members along with the conversation history, which enhances interoffice communication. Additionally, users highlight the software's role in facilitating better coordination between departments and improving overall team communication. Customer reviews 57% Positive 31% Neutral 12% Negative Users enjoy Podium's features for review requests, collection, and management, which make gathering customer feedback straightforward and efficient. They value the automated text and email links that simplify the review process for customers, enhancing their overall experience. Additionally, users highlight the software's ability to integrate with various platforms, making tracking and managing reviews easier. Customer communication 54% Positive 24% Neutral 22% Negative Users find Podium beneficial for improving customer interaction and communication, especially through texting capabilities. They appreciate the platform's ability to streamline payment processing and facilitate efficient communication without using personal phone numbers. However, users report contract term, customer service, and payment processing issues, which have led to significant frustration and dissatisfaction. Least Positive Sentiments Phone usage 21% Positive 33% Neutral 47% Negative Users appreciate how Podium reduces the number of phone calls they receive daily and keeps their personal phone numbers private. They find it easier to answer quick questions and manage customer interactions without relying on phone calls. However, users encounter a steep learning curve with the phone app and difficulties such as frequent glitches and navigation issues. Messaging and emailing 38% Positive 32% Neutral 30% Negative Users appreciate Podium's communication management capabilities, which streamline messaging across multiple platforms and allow for efficient handling of interactions. They find the software user-friendly and beneficial for managing messages from different sources in one place. However, users face challenges with mass messaging and message coordination and delays in message delivery, which impact their overall experience. Client reviews 50% Positive 35% Neutral 15% Negative Users find Podium valuable for both intrabusiness communication and collecting client reviews. They appreciate the software's ability to streamline communication within the organization while efficiently gathering client feedback. This dual functionality enhances their overall experience and helps maintain strong client relationships. ## Podium User Reviews Overall Rating 4.3 Ratings Breakdown 5 62% 4 21% 3 5% 2 3% 1 9% Secondary Ratings Ease of Use 4.3 Value for money 3.9 Customer support 4.0 Functionality 4.2 MP Marina P. Verified reviewer Automotive 201-500 employees Used daily for more than 2 years Review source Reviewed June 2025 Podium Review Update After Many Years 4 Overall, good. The good comes from the same reason we got Podium in the first place - review generation. Other features are okay. Ratings Breakdown 4 Ease of use 5 Value for money 3 Customer support 4 Functionality Pros: It is still our best contributor to getting public reviews online, even after using it for about 9-10 years. Cons: Since it has incorporated more and more features, it feels like Amazon Prime (where you start paying for things you don't need nor want). Current accounts are grandfathered, but when considering new accounts, it becomes less viable. Reasons for choosing Podium The option of sending out text message review invites. Read More BB Brendan B. Verified reviewer Retail 11-50 employees Used daily for more than 2 years Review source Reviewed October 2024 Favorite Way to Send Payment links. 4 A very straightforward and easy POS device, simple and clean GUI, and an overall great way to message customers. Ratings Breakdown 5 Ease of use 5 Value for money 3 Customer support 4 Functionality Pros: So easy to send secure payment links and send mass-messages. Checking payments at the end of the day is simple and easy. Refunding payments is a breeze. Cons: There is no archive of photos that have been sent by customers. The search function is finnicky and often does not find what I am looking for. Reasons for switching to Podium More features on Podium that we regularly wanted to use. Vendor Response Thank you for your detailed review! We're thrilled to hear that you find our payment links easy to use and appreciate the streamlined process for managing payments and refunds. Your feedback about the photo archive and search function is invaluable, and we’re continually working to enhance these features. We’re glad you made the switch from Clover and are enjoying the added functionalities. If you have any more suggestions or need assistance, feel free to reach out! Replied October 2024 Read More cw cristian w. Verified reviewer Automotive 11-50 employees Used daily for more than 2 years Review source Reviewed April 2025 AI makes our small office seem giant 5 we have added features to our service over time because we are happy with it and they are always adding things to improve the customer experience Ratings Breakdown 5 Ease of use 4 Value for money Previously 5 5 Customer support 5 Functionality Pros: with our small business the AI allows customers to be helped immediately and streamlines our conversations when we enter the conversation Cons: customers can get a little confused thinking we're here all the time as opposed to just a generic after hours message Read More JL Jessica L. Verified reviewer Construction 11-50 employees Used daily for less than 2 years Review source Reviewed February 2026 Podium is very useful tool 4 Overall I like using Podium for calls and text messages versus using a regular landline. The AI is nice but still needs work. Podium is a very useful tool that we use on a daily basis. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I love the fact that you can go back in and listen to the calls. It helps getting more details that you may miss while actively on the call. Including if capturing the phone number of who is calling so if there is a disconnection we can call back. The recordings also help us when customers are stating that we said something that is untrue. Cons: The typed transcripts are not always accurate. The AI doesn't do the greatest but improves everyday. Customers can tell as soon as they call that they are speaking to an AI agent. Read More JA Jhovanny A. Verified reviewer Law Practice 11-50 employees Used daily for less than 2 years Review source Reviewed December 2025 All in one communication app 5 Overall my experience has been great. It allows me to text potential new clients, current clients, manage workload and assignment among my team and communicate verbally, virtually and through attachments. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What i liked most about Podium was the all in one communication found in the application. Whether it was direct messages, attachment requirements, easily accessible and editable contact information and automatic formulas for messaging: all was found in Podium. Cons: My least favorite detail about Podium may be the occasional glitch and lag. Podium really is just a great application and I cannot think of a dislike. Read More AM Alondra M. Verified reviewer Insurance 11-50 employees Used daily for less than 12 months Review source Reviewed July 2025 Podium use for office ;Made easy 5 Overall having this one number linked to all of our locations makes it easy for any one here to search a client and look at previous conversations , being able to pick up where the last employee left off also helpful to verify staff conversations with needed documents to match our Hawksoft notes and uploads. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: At our Agency we all have access to Podium letting us send messages to clients /saving their contact info and allowing us to communicate with them efficiently when we are unable to get a hold of them over a phone call or Via email. We all have access to see customer reviews and see any incoming information regarding the agency I work for. Cons: I have yet to come across something I dislike using Podium. I have worked in this industry for years and have never until now found something that helps all staff members be able to have access to all text messages being sent in and out with clients. Read More Scott S. Verified reviewer Retail Self-Employed Used daily for less than 12 months Review source Reviewed February 2025 Horrible to deal with! 1 Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: There initial sales guy was great but went downhill from there! Cons: the worst company I've ever dealt with! They don’t connect to Shopify, fail to send abandoned cart texts as promised, and never notify when an order ships. When you need help, they’re MIA! But they have no problem Charging $635 per month. stay away, or you’ll regret it! Read More IS Ilayda S. Verified reviewer Apparel & Fashion 11-50 employees Used daily for more than 2 years Review source Reviewed April 2025 Professional customer messaging that feels personal. 5 Within a matter of weeks of implementing Podium, we had doubled the amount of Google reviews for our store! That also added more visibility for our brand, especially locally. It also allowed us to make up some missed sales by answering questions about fit or availability quickly over text, something email just doesn’t do. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Podium assisted us in being able to touch base with shoppers; very much on a personal level, particularly for reviews and text messaging. I love that I can respond to customer inquiries via SMS quickly, while not switching between platforms including sending reviews requests directly after making a sale while the luster of excitement is still there. Cons: It’s obviously designed with service businesses in mind, so some features that are common in retail, like inventory integration or product-oriented messaging aren’t exactly on point. We had to work around that a little bit to shape it to our flow. Read More RG Ravin G. Verified reviewer Consumer Electronics 11-50 employees Used daily for less than 6 months Review source Reviewed August 2025 Poor Tech Support & Phone lines noted suited for Mid sized busienss. 1 Ratings Breakdown 5 Ease of use 1 Value for money 1 Customer support 3 Functionality Cons: ⭐☆☆☆☆ Podium is still very much a product in development and not suited for mid-sized businesses (it may work for a small business or corner shop). The tech support is virtually non-existent. \[sensitive content hidden\], the sales rep, promised the world just to close the deal but clearly didn’t understand his own product. After investing 100+ development hours in just 30 days, we were left completely on our own. Even after sending a cancellation notice for phone lines, they insisted we cancel Dialpad, claiming Podium had the same level of functionality and support—which it does not. Bottom line: do not trust their promises. Do your own research before investing your time and money here. Read More CJ Céline J. Verified reviewer Consumer Services 51-200 employees Used weekly for less than 12 months Review source Reviewed August 2025 Podium SMS Manager 5 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Podium is a good tool, easy to use and offers an ergonomic space. It works well with our setup — we can send payment links and bulk SMS to clients quickly and securely. It’s a software that helps us respond efficiently to our clients’ requests. Cons: I didn’t notice many downsides with Podium, but I wish it added some features like being able to offer a phone number so people can reach us if needed or in case of urgent issues. Read More Showing 1 - 10 of 522 Reviews [See All Reviews](https://www.softwareadvice.com/online-payment/podium-profile/reviews/) ## Podium FAQs - Is Podium a CRM software? While Podium has some customer relationship management (CRM)-like features, it’s not a comprehensive CRM solution. It focuses more on reputation management and customer outreach than tracking leads through the sales pipeline or automating marketing efforts like a traditional CRM does. However, Podium gives you the ability to integrate with a CRM. - How much does Podium software cost? Podium’s pricing varies based on your business's size, industry, and the features you need. To get an accurate quote, you should contact Podium directly. There are three plans available: Core, Pro, and Signature, with Signature having the most features. - How many businesses use Podium? Podium does not publicly disclose the exact number of businesses that use the software, but it claims on its website that there are “thousands” of users. Considering the rich feature set Podium offers, it likely has users across multiple industries, especially because customer connection is such a vital element of modern operations. - Is Podium HIPAA compliant? Yes, Podium’s platform is HIPAA (Health Insurance Portability and Accountability Act) compliant; the provider includes healthcare practices such as dental offices and medical spas as one of its target markets. As part of HIPAA compliance, Podium agrees to enter into a business associate agreement (BAA) with any customer that may deal with protected health information. - Is Podium secure? Yes, Podium is considered to be secure. It has a range of tools and systems in place to protect user information. For example, Podium uses data encryption and access controls to keep information safe. It also conducts regular security audits to check the effectiveness of the platform’s safeguards. ## Podium Popular Comparisons [Text Request vs Podium](https://www.softwareadvice.com/online-payment/podium-profile/vs/text-request/)[Twilio vs Podium](https://www.softwareadvice.com/online-payment/podium-profile/vs/twilio/)[Omnisend vs Podium](https://www.softwareadvice.com/marketing/omnisend-profile/vs/podium/)[Klaviyo vs Podium](https://www.softwareadvice.com/marketing/klaviyo-profile/vs/podium/)[Mailchimp vs Podium](https://www.softwareadvice.com/crm/mailchimp-profile/vs/podium/)[Messente vs Podium](https://www.softwareadvice.com/sms-marketing/messente-profile/vs/podium/)[Constant Contact vs Podium](https://www.softwareadvice.com/marketing/constant-contact-profile/vs/podium/)[Trumpia vs Podium](https://www.softwareadvice.com/online-payment/podium-profile/vs/trumpia/)[Goldie vs Podium](https://www.softwareadvice.com/salon/goldie-profile/vs/podium/)[Referrizer vs Podium](https://www.softwareadvice.com/online-payment/podium-profile/vs/referrizer/)[Emitrr vs Podium](https://www.softwareadvice.com/call-center/emitrr-profile/vs/podium/)[Birdeye vs Podium](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/podium/)[HighLevel vs Podium](https://www.softwareadvice.com/marketing/highlevel-profile/vs/podium/)[Thryv vs Podium](https://www.softwareadvice.com/online-payment/podium-profile/vs/thryv/) [Compare All Alternatives](https://www.softwareadvice.com/online-payment/podium-profile/alternatives/) Stuck Between Options? 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