# pulseM Software Reviews, Demo & Pricing - 2026 > Review of pulseM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-satisfaction/pulsem-profile --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / pulseM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-satisfaction/pulsem-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-satisfaction/pulsem-profile/alternatives/) # pulseM 2026: Benefits, Features & Pricing Wondering if pulseM is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview pulseM 4.5 [(63)](https://www.softwareadvice.com/customer-satisfaction/pulsem-profile/reviews/) Pricing Starting at $99.00 per month ### About pulseM pulseM is a reputation management software designed to help businesses handle and analyze customer service interactions. The platform enables managers to share details regarding upcoming appointments with customers via automated text messages. Administrators can request and collect feedback from clients across various social networking channels on a unified interface. pulseM allows teams to connect with website visitors via live chat functionality and automatically send service reminders. Additionally, supervisors can send technicians’ profiles including photos, videos, biographical information and more to clients. pulseM lets stakeholders manage competitor review analysis, teams, gamification and rank tracking on a centralized dashboard. Pricing is available on request and support is extended via phone, chat, email, knowledge base and an online contact form. Wondering if pulseM is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## pulseM User Interface ## Popular pulseM Alternatives Main Product pulseM 4.5 [(63)](https://www.softwareadvice.com/customer-satisfaction/pulsem-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.51Value for money - 4.65Customer support - 4.52Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(704)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [rater8](https://www.softwareadvice.com/reputation-management/rater8-profile/) 5.0 [(183)](https://www.softwareadvice.com/reputation-management/rater8-profile/reviews/) Ratings Breakdown - 4.92Ease of use - 4.83Value for money - 4.97Customer support - 4.92Functionality Pricing Starting at $89.00 per month Get Price Alternative Product [TrueReview](https://www.softwareadvice.com/reputation-management/truereview-profile/) 5.0 [(154)](https://www.softwareadvice.com/reputation-management/truereview-profile/reviews/) Ratings Breakdown - 4.95Ease of use - 4.80Value for money - 4.96Customer support - 4.85Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [Brand24](https://www.softwareadvice.com/marketing/brand24-profile/) 4.7 [(254)](https://www.softwareadvice.com/marketing/brand24-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.51Value for money - 4.75Customer support - 4.42Functionality Pricing Starting at $199.00 per month Get Price ## pulseM Pricing and Plans Starting price: $99.00 per month Free Trial Free Version Basic $99.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## pulseM Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of pulseM Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Chat/Messaging Complaint Monitoring Customer Experience Management Customer Journey Mapping Customizable Branding Customizable Reports Data Import/Export Feedback Management Keyword Tracking Monitoring Multi-Channel Communication Multi-Location NPS Survey Structure Performance Metrics Ratings/Reviews Real-Time Analytics Real-Time Data Reminders Reporting & Statistics Response Management Review Monitoring Review Notification Review Request Search/Filter Sentiment Analysis SMS Messaging Social Media Integration Social Sharing Surveys & Feedback Template Management Text Analysis Third-Party Integrations Trend Analysis Visual Analytics Website Integration Widgets Workflow Automation ## pulseM Integrations ServiceTitan Integration rated 4.8 from 17 reviews JobNimbus Integration rated undefined from -1 review AccuLynx Integration rated undefined from -1 review Housecall Pro Integration rated undefined from -1 review FieldEdge Integration rated undefined from -1 review ## pulseM User Reviews Overall Rating 4.5 Ratings Breakdown 5 71% 4 22% 3 0% 2 2% 1 5% Secondary Ratings Ease of Use 4.6 Value for money 4.5 Customer support 4.7 Functionality 4.5 RA Renee A. Verified reviewer Construction 2-10 employees Used daily for more than 2 years Review source Reviewed September 2021 Customer Contact & reviews made super simple. Period. 5 From sign up to onboarding to questions to integration, it has been simple & easy Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This software allows us the ability to set parameters & forget it if we want. Or change it. It notifies our customers as a reminder of their scheduled appointment. It asks for the review & makes it super simple for the customer. Then we have all of the information that's been gathered to improve our customer service. Cons: I would like the ability to turn off the notification manually for each customer instead of the way it is now that if we have a phone number listed, they will get notified Read More ap angela p. Verified reviewer Construction 51-200 employees Used daily for less than 2 years Review source Reviewed September 2021 Love PulseM! 5 Overall, we have had a great experience with PulseM. If we have ever had any issues, they were prompt to help and respond. We love the charts that they provide for our teams so they can see their rankings. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We love that our customers can have real time notifications. Our teams love to see their ratings. The whole program makes it easy to manage positive and negative reviews. Cons: I wish that it was integrated with our dispatching software and provided a tracking so the customer could watch our techs arrive to their home. Reasons for choosing pulseM Price point and more options Read More RK Ryan K. Verified reviewer Construction 11-50 employees Used weekly for less than 2 years Review source Reviewed September 2021 A good product for those who just want to know what others think of them. 2 PulseM helps me to recognize service trends. Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: PulseM is relatively easy to use and to integrate with your web site. Cons: We are seeking a solution that will push customers to recognized review platforms such as Google and Facebook. PulseM seems to strongly favor their own platform and most customers enter reviews on PulseM instead of other more recognizable platforms. Read More BB Bonnie B. Verified reviewer Construction 11-50 employees Used daily for more than 2 years Review source Reviewed September 2021 PulseM 4 We get more reviews and it helps boost our google rating. We are happy with it overall. Ratings Breakdown 3 Ease of use 4 Value for money 4 Functionality Pros: We use the bios and pulse checks daily - they're easy to use, but our users find themselves clicking around to find the page to send them to customers. We always go to dispatching first because it makes the most sense, but it's under operations. I like the weekly summation reports. I have notifications set up so I only get the negative feedback, which is fine. Cons: We use the bios and pulse checks daily - they're easy to use, but our users find themselves clicking around to find the page to send them to customers. We always go to dispatching first because it makes the most sense, but it's under operations. I would like to be able to post the reviews that have no comments to our google account, but that isn't possible at this time. Reasons for choosing pulseM We are members of the Success Group International. They have a vendor/partner night and we saw PulseM there. There was no shopping around or consideration of other products. We bought it on the spot Read More CB Chance B. Verified reviewer Construction 201-500 employees Used daily for less than 2 years Review source Reviewed September 2021 PulseM - Single Best Tool for Review Managment 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The features of the review management is worth its weight in gold for service companies like that use a great base of review to help generate more business as well as retain current customers. The ability to curtail negative reviews and the ability to make corrective action if a customer was not pleased with our service has been of the single greatest tools in my arsenal as an operations manager to help with client retention. Cons: None or hardly any cons to speak of. Has been nothing but a positive experience for us since our launch. Reasons for choosing pulseM Seemed to have the best value, and reviews from current users. Read More MS Megan S. Verified reviewer Public Safety 11-50 employees Used daily for more than 2 years Review source Reviewed September 2021 pulseM - review 5 We are very pleased with our overall experience with PulseM. Ratings Breakdown 5 Ease of use 5 Functionality Pros: We feel that all of the features are very beneficial. We appreciate the ability to reach out to our customers to remind them of rating and reviewing our technician's. This give us the opportunity to improve our business and it also reminds customers to share their good experience with others on social media. Cons: When we receive feedback from customers on social media and PulseM reports this, it would be helpful to send along the name of the customer as well. Read More JG John G. Verified reviewer Utilities 11-50 employees Used daily for less than 2 years Review source Reviewed September 2021 Wowsers Batman! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: Having PulseM in your arsenal makes beating The Joker, The Riddler and The Penguin as easy as pie! When we were investigating this type of software/service we were very thorough. We spoke with other customers, ran demos of other software and had tests done with our customers to find which was the easiest for them to use. PulseM was by far the best option out there. In the just over the year we have used PulseM we have had over 300 Google Reviews and over 1500 internal reviews. The result is that our Google ranking has gone from 3.3 to 4.6. What is even more impressive is that this is during a pandemic. I can only imagine how many more reviews our Batcave would have received if we were not in a pandemic. Cons: The only thing that would be a con for us is the monthly cost. Though the software and results have been amazing, it is something that you have to budget for. Read More PS Pam S. Verified reviewer Construction 2-10 employees Used daily for more than 2 years Review source Reviewed September 2021 Very good product 5 Great Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It’s very useful in notifying customers of appts and who the technician is. Also automatically requests a review from the customer. Cons: Can’t think of anything we don’t like. Can’t think of anything. Read More AW Alex W. Verified reviewer Consumer Services 2-10 employees Used daily for less than 2 years Review source Reviewed September 2021 Solid product 5 pulseM gives us a cost-effective way to communicate with our customers and gives them an easy way to leave us feedback. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Love that we are finally able to text with customers who prefer that method of communication. Seems to be very easy for our customers to use for feedback/reviews. Cons: If only we could choose the phone number that was used for texting! Some of the layout is a bit weird, but it's improved even over when we first started using the program, so I'm sure more updates will make the experience even cleaner. Read More MM Mark M. Verified reviewer Construction 51-200 employees Used daily for more than 2 years Review source Reviewed September 2021 PulseM Review 4 Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: PulseM effectively drives customers to leave reviews with a high response and conversion rate. It reliably sends the texts/emails to customers and can be relatively set it and forget it. Cons: The core functionality hasn't really grown from when we started. The fieldops app leaves a lot to be desired, and the inability to create accounts and setup usernames and passwords for technicians causes issues when they get signed out of the app. Also, navigation on the webapp can be difficult. Read More Showing 1 - 10 of 63 Reviews [See All Reviews](https://www.softwareadvice.com/customer-satisfaction/pulsem-profile/reviews/) ## pulseM Popular Comparisons [Trustpilot vs pulseM](https://www.softwareadvice.com/customer-satisfaction/pulsem-profile/vs/trustpilot/)[Birdeye vs pulseM](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/pulsem/)[rater8 vs pulseM](https://www.softwareadvice.com/customer-satisfaction/pulsem-profile/vs/rater8/)[TrueReview vs pulseM](https://www.softwareadvice.com/customer-satisfaction/pulsem-profile/vs/truereview/)[Brand24 vs pulseM](https://www.softwareadvice.com/marketing/brand24-profile/vs/pulsem/)[Experience.com vs pulseM](https://www.softwareadvice.com/customer-satisfaction/pulsem-profile/vs/xmp/)[GiveMe5.ai vs pulseM](https://www.softwareadvice.com/compare/186583-GiveMe5-ai/vs/321338-pulsem/)[ReputationStacker vs pulseM](https://www.softwareadvice.com/customer-satisfaction/pulsem-profile/vs/reputationstacker/)[Podium vs pulseM](https://www.softwareadvice.com/online-payment/podium-profile/vs/pulsem/) [Compare All Alternatives](https://www.softwareadvice.com/customer-satisfaction/pulsem-profile/alternatives/) ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **1** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10458) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6977) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3797) Recently recommended **0** times Stuck Between Options? 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