--- title: "ReviewTrackers Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ReviewTrackers. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ReviewTrackers is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-satisfaction/reviewtrackers-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Brand Management Software](https://www.softwareadvice.com/marketing/brand-management-comparison/) / [ReviewTrackers](https://www.softwareadvice.com/customer-satisfaction/reviewtrackers-profile/) / ReviewTrackers Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-satisfaction/reviewtrackers-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-satisfaction/reviewtrackers-profile/alternatives/) # ReviewTrackers User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 172 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 125 reviews (73%) - 4 stars: 40 reviews (23%) - 3 stars: 4 reviews (2%) - 2 stars: 1 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - What I like the most about the tool is that it allows us to track our results overtime and to understand which actions are being successfull and which are not. - It’s also user-friendly! - What I like most about Review Trackers is how easy the UI is and how you can have multiple accounts setup, making it seamless to switch from each of them. ### Most mentioned cons - Other pain point is that I set up immediate notifications when we get reviews, but when i get a notification that a new Yelp review has been submitted, I won't see it in ReviewTrackers for almost 24hrs. - Not a fan of the delay from actual posting to showing on review trackers. - Only con is the compatibility with Yelp, more of an issue with Yelp. ## ReviewTrackers customer reviews Showing reviews 1-25 of 172 (page 1). ### I use this software to track multiple reviews for companies. - Overall rating: 4/5 - Reviewer: Wesley P. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of seeing all of my client's reviews by dates. I like being able to set up the timeline and being able to respond directly from within the software. #### Cons Sometimes it can be difficult to navigate through the pages. It just slows my process a little bit but I am not too worried about it. #### Vendor response Wesley, Thank you for being a customer for over two years, it is a delight to work with you and your team. It sounds like you would like an easier way to page through the reviews, we have added tabs on the page to make it a bit easier and we also added hot keys to make even easier when you are in the app. If you have any questions, your customer success manager would be happy to help. Thank you for your business and we are excited to keep growing with you and your team. - ReviewTrackers Team Replied August 2018 --- ### Great Software for Monitoring Reviews - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love Review Tracker. We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most. It streamlines my day to day responsibilities and allows me to report to my team easily and effectively with pre-designed reports that provide all of the necessary information. My colleagues who consume the reports, find them easy to use and allows them to better understand how their locations are operating. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is easy to use and it an effective to for monitoring and managing reviews as well as sharing data with other departments and the executive office. The customer service team is incredibly helpful and tries to make the process as easy to possible if you are having issues. It is a much more effective tool than responding to reviews on the individual platform as it is more intuitive and can bring multiple locations and review sites into one easy to use dashboard. It also collects historical data giving you the best picture possible of your reviews and ratings. #### Cons While this product is easy to use, there are some down falls. If someone updates a review after it has been posted, Review Tracker does not bring in the updates unless you remove and re add the account. We can't respond to Facebook and TripAdvisor reviews directly from the platform, however, they do provide a link so you can quickly go to the review on the proper site. They do not currently allow you to read and respond to Facebook recommendations, however, they are working on adding this to the platform. #### Vendor response Thank you so much for the great review. It sounds like we were able to provide you and your team a lot of value with the monitoring, reporting and tools of the platform. We hope to welcome you back as a customer at some point in the future, as we miss you too! In terms of Facebook, we have rolled out new functionality to allow you to respond to reviews in our dashboard and we also collect all "recommendations" as well. We hope you come back and try us again, thank you for your business. Replied November 2018 --- ### ReviewTrackers doesn't increase the chance of clients leaving an online review - Overall rating: 1/5 - Reviewer: Matthew S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered I've had little luck getting my clients to act upon receiving the request email from ReviewTrackers to leave an online review for me (on Google, etc.). ReviewTrackers doesn't allow the email subject or the actual content of the email invite to be customized. Currently it's "follow up" which will not get the client's attention.. therefore, they won't open the email and leave you a review. This constitutes a waste of effort and money. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Functionality: 1/5 #### Pros It is easy to implement the actual email but that is about it. #### Cons The email content and subject can't be customized to increase the chances of the client actually opening the email and then leaving a review on Google, etc. #### Vendor response Hi Matthew, thanks for sharing your feedback with us. We're sorry to hear you haven't been getting as much value as you should from ReviewTrackers. And we apologize for any confusion you may have experienced in using the Ask Tool: when you request reviews or feedback from your customers, the subject line is indeed customizable, as are many other fields in the email. The Ask Tool is loaded with default templates, which you can always personalize to drive campaign performance and increase your volume of reviews. This ability is communicated in our training materials, which we're happy to again walk through with you in even greater detail. We have many success stories of business customers who have leveraged the Ask Tool to generate more reviews, and we'd love to help you do the same. Please reach out at any time to our Customer Success team (support@reviewtrackers.com), who will help you harness the full potential of ReviewTrackers and the Ask Tool. Replied January 2020 --- ### Managing and tracking customer contacts with ease - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Having researched a few other platforms, I have come to the conclusion that it would take me a lot to switch. This site gives me more tools than its competition and at a lower price. It is without question a great value for what you get. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The two things I appreciate most about review tracker are one, a single place that collects the reviews I need to respond to and share with my team and two, easy to produce metrics that I can share with my team so we can discuss areas of opportunity and successes. #### Cons While Google reviews tend to populate very fast, reviews from other sites, especially Yelp take longer. When a review is one that I feel needs immediate attention, I tend to address it via my email alert as I have missed responding in a timely manner waiting on review tracker to update with the information. #### Vendor response Thank you so much for the great five star review! We really apprechiate taking the time to review your experience with ReviewTrackers from the past two years. In terms of speed, we are working on way to improve our technology to detect reviews faster but sometimes we are limited by our review site partners. Finally, we have a saying internally - we want to deliver "crazy" value. It sounds like we do that for you. Thank you for your business and we look forward to continuing ways to add value to you and your business. - ReviewTrackers Team Replied October 2018 --- ### Review Monitoring Made Easy - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software allows for easy integration of all review sites to provide a clear overview of your brand image. All stored in one, simple interface, this software cuts down on time to respond and monitor. #### Cons While using this software, I have encountered very little I dislike. It would be nice if there was a feature that showed the correlation or connections between reviews, be it a reviewer who multiple reviews on sites or a cohesive theme that appears. Preventative action advice would be helpful! Or a feature that allows you to gather all reviews and send to appropriate to team members with desired fields. #### Vendor response Hi there, thanks for taking the time to share your review with the Capterra community. We love hearing how ReviewTrackers helps you monitor online reviews easily. You can also reach out to your Customer Success manager and ask about how to discover trends, patterns, and themes within your review data - as well as how you can share this with stakeholders in your organization. Again, thanks for your extremely valuable feedback! Replied July 2019 --- ### Great product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very easy to use. Support has always been professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Review Trackers delivers me daily insight of my online reviews. The daily email is my favorite tool. #### Cons I'm happy with the whole product. There are no issues I have. #### Vendor response Thank you so much for the great five star review. Happy to hear that the daily wrap up email is one of your favorite tools! We have worked hard to build out a lot of reporting and customization options in our email reporting, glad you are taking advantage of it. Thank you for being our customer and for your support. - ReviewTrackers Team Replied October 2018 --- ### We use review trackers to consolidate our online reviews and to keep everyone in the loop. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The ability to get a broad look at our online reviews in one spot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the ability to get reporting to our team on a daily or weekly basis, depending on what they prefer. I do not have to go to each social platform to assess how we are doing . I feel, that for what we are using it for, it really serves our purpose. #### Cons I wish that it would track Angie's List. I also wish that you could respond from the review tracker platform and be able to see the communication from start to finish on particular reviews. When I go on review tracker and it says"respond on google" when I click that it takes me to Google maps. It is definitely not easy to respond to a review. #### Vendor response Hi, Thank you so much for your great review and your business. We really apprechiate your feedback and insights into how we can improve the experience for you. I would like to encourage you to reach out to your account manager, as you can take advantage of our integration with Google to respond within the dashboard as you mentioned in your review. Thank you again for your review and please do not hesitate to reach out to our support team if we can do more to support you to hit your goals and objectives for your online reputation and reviews. - ReviewTrackers Team Replied August 2018 --- ### Easy-to-use customer review tracking software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reviews are very important in our business, and getting out ahead of them is there are some negative ones is vital. The daily updates keeps me informed on the most recent reviews quickly, so I we can respond in a timely manner. Fortunately, the vast majority of our reviews are positive! #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The dashboard is very easy to navigate, gives a quick snapshot of average rating, total reviews and where the reviews are coming from. I like the keywords feature, and being able to filter results easily. I also like the "Ask for reviews" feature. #### Cons I really don't have anything negative to say about them. A good overall product. #### Vendor response Hi there, thank you for taking the time to write a detailed review of ReviewTrackers. Our team is thrilled to hear your feedback! And we're so glad that our software platform is helping you and your organization manage online reviews, discover keyword trends, and organize customer feedback and data. We wish you great success in the New Year (congratulations on those positive reviews!) and thank you again for supporting ReviewTrackers. Replied January 2020 --- ### Manage your review easily - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most brillaint thing about review tracker is that it helps you in saving lot of your time now you don't have to go here and there to check your reviews now you can easily check and reply these from one paltform. #### Cons Reviewtracker is working great but there interface was a bit hard to inderstand for us. #### Vendor response Hi there, thanks for your review! We love hearing how our platform has helped you save time in managing your online reviews and responding to your customers. If you have any questions at all about the user interface, or about how you can maximize the platform, please don't hesitate to reach out to our CS team. We're always here to help you get the most out of ReviewTrackers! Replied July 2019 --- ### Great tool for online reputation management - Overall rating: 5/5 - Reviewer: Rico C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love this web-based software that I can use to monitor all online channels reviews in one place. It provides great analytic reports and also a handy widget to display on my own website. It included everything I need for reputation management. #### Cons I really don't have anything bad to say about ReviewTrackers. #### Vendor response Hi Rico, thank you for sharing your feedback with the Capterra community. We're thrilled to hear that ReviewTrackers has helped DYNA Marketing with online reputation management. We're also happy to see you using Amplify, our review widget suite. It's definitely a great tool for building the kind of social proof essential to driving conversions and attracting new customers. Again, thanks for taking the time to share such detailed feedback! Replied July 2019 --- ### Review Trackers - great platform, great tool, great customer service professionals - Overall rating: 5/5 - Reviewer: Dawn A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience for the past 2-3 years has been fabulous! Whenever I've had an issues with the platform, my customer experience manager was always available and problems solved within 24-48hr period, some times shorter. But, I always given a time frame of when issue would be resolved, which was great because they managed my expectations. Overall, great platform, great team, great service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Review Trackers is that it is incredibly user-friendly. We have new associates using it all the time, and it's always so easy for them to figure out the platform. Ease of use, indeed, color friendly as well. The platform pages are easy to navigate. And to state the obvious, the best thing is that we no longer have to visit each source site to read reviews. Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond. Best feature to date!! #### Cons Nothing really. This is really all we need...for now. #### Vendor response Hi Dawn, thanks for sharing your detailed review with the Capterra community! We're so happy to hear that you love ReviewTrackers' ease of use; our Product team was delighted to read your comments. We're also glad that the Google integration is working out for you and your team. We realize it's critical for businesses to respond to Google reviews in a timely manner, and we developed the integration in order to introduce efficiencies to your workflow. Again, thanks so much for your very valuable feedback! Replied July 2019 --- ### Great tool for everything from PR to quality assurance! - Overall rating: 5/5 - Reviewer: Kimberly H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Ease of use Reporting Integration with other platforms (Yelp, Google, Facebook, etc) Simplifying review collection to one platform #### Cons Facebook integration can be a little spotty, but the support I've received from the RT team in addressing this has been helpful. #### Vendor response Hi Kimberly! Thank you for taking the time to leave us a review on Capterra! We are glad to hear you are loving our software and reporting features. We appreciate the feedback you provided and we will pass it along to our team! Replied September 2022 --- ### Great for review monitoring and trend reporting - Overall rating: 5/5 - Reviewer: Matt S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Has been great for monitoring and responding to reviews. Really like the randomized auto reply that can be set by star rating. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great dashboard and trending of review ratings and trends #### Cons Not a configurable dashboard. Can’t auto email out the dashboard report monthly #### Reasons for choosing ReviewTrackers Had integrations I needed that the others did not --- ### Review Tracker the future - Overall rating: 5/5 - Reviewer: Linda F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really like the up too date emails and end of week collection of good bad emails #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Daily emails and end of week data that was sent. Very informative #### Cons Different locations certain reviews nit received by all members #### Vendor response Hi Linda! Thank you for taking the time to leave us a Capterra review! We are glad to hear you are loving our product and the weekly data features. Thank you for providing us with feedback and we will pass it along to our team. Replied September 2022 --- ### Love the product, look forward to future updates. - Overall rating: 4/5 - Reviewer: James B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Absolutely love using the product, and again, love its ease of use. Looking forward to updates on auto replies. Will definitely give it a 10/10 once that happens! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how easy it is to filter reviews, whether by company, stars, or platform. The interface is extremely easy to use. The support is fantastic and will get back to you in a timely manner. #### Cons I currently manage the reviews for three restaurants and would love to have individual auto-replies for each restaurant as opposed to an all encompassing one. #### Vendor response Hi James, thanks for taking the time to share your review with Capterra. We're thrilled to hear that you love ReviewTrackers! The software platform is easy to use, and can really help you stay efficient in terms of managing online reviews and customer feedback. Thanks, too, for your suggestion about auto-replies! If you have additional feedback and ideas, please don't hesitate to let our Customer Success team know. Again, thanks for sharing your ReviewTrackers experience. Replied January 2020 --- ### My experience as a social media manager on reviewtrackers - Overall rating: 4/5 - Reviewer: Alexis V. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how it's a great tool for social listening. I can easily find trends as to what our guests are saying and use that information to report back to our operations team and make smarter marketing decisions. #### Cons I wish I could bookmark certain keywords and just be able to see reveiws for those keywords under those bookmarks. I don't like that I have to constantly type and search what keywords I am looking for. #### Vendor response Hello Alexis! Thank you for taking the time to leave us a review on Capterra! We are happy to hear how easy it is for you to see trends in your market, which helps you make strong business decisions! Your feedback is valuable and we truly appreciate it, we will be passing it along to our team. Replied September 2022 --- ### Great tool - Overall rating: 5/5 - Reviewer: Janel H. - Verified reviewer: Yes - Industry: Veterinary - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How easy it is to view reviews and respond to them #### Cons I wish there were more analytics and reporting #### Vendor response Hi Janel! Thank you for leaving us a review on Capterra. We are thrilled to hear you find our tool so easy to use! We appreciate your feedback on reporting and will pass along to our team. Replied September 2022 --- ### Saves me time and makes me more effective - Overall rating: 5/5 - Reviewer: Katie T. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Review Trackers has helped me be more effective and see overall patterns in what our customers are thinking about our services and spend a lot less time doing it. Customer service has been great as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Consolidating all of my reviews into one easy to analyze dashboard and the ability to use smart responses and respond directly to many channels within the tool. #### Cons I wish that Yelp didn't require you to log in directly to reply. That is more a review of how Yelp is set up though. #### Vendor response Hi Katie, thank you so much for sharing your ReviewTrackers experience with the Capterra community. We're so glad to hear that our review management platform helps you and your team save time, particularly in terms of responding to reviews and identifying patterns and trends in the customer experience. If you have additional feedback or suggestions, please don't hesitate to reach out to our Customer Success team. Once again, thanks for your review! Replied October 2019 --- ### Great and easy! - Overall rating: 5/5 - Reviewer: Donn D. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s very efficient in identifying problems and gives a great guide as to what to say and reply. It makes it very easy to keep track of reviews within multiple accounts! #### Cons Not being able to reply instantly and being forced to log in on the specific account instead of just one main account that auto logs all #### Vendor response Thank you so much, Donn! We appreciate your excellent ratings of ReviewTrackers here on Capterra. You're right about how our software platform can help teams keep track of online reviews and respond promptly to their customers. We wish you great success in the New Year, and thanks again for your valuable feedback. Replied January 2020 --- ### Review Trackers - Overall rating: 4/5 - Reviewer: Caitlin K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Support is always quick to respond when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's very easy to use and covers all of the social sites we could think of wanting. #### Cons There's some functionality of editing URLs ourselves that is no longer available. #### Vendor response Caitlin, thank you so much for the great review and being a customer for the past few years. I have shared your feedback directly with our product team and we are working to find ways to make it easier for our customers to update data. Glad to hear it is easy to use and that we cover all the major review sites important to you. Thank you again for your business and we look forward to continue working with your team. - ReviewTrackers Team Replied October 2018 --- ### Jetts Robina review - Overall rating: 5/5 - Reviewer: Lesley A. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software allows us to collate and track what our clients feel about us. The fact that the reviews are gathered for us means we can measure progress (if needed) and also, very importantly that we respond to all good and bad reviews. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and nice and quick. Shows our customers that we really care as we are asking them to review us. #### Cons No issues with the software at all. The template capability makes the monthly review requests an easy task. #### Vendor response Hi Lesley, thanks for taking the time to share your review with the Capterra community. We appreciate your high ratings of ReviewTrackers! And we're glad our software platform is helping you and the Jetts Robina team track online reviews, respond to customer feedback, and drive engagement with your clients. Again, thanks for your excellent review! Replied January 2020 --- ### Phenomenal product and an even better team behind the scenes supporting it and YOU. - Overall rating: 4/5 - Reviewer: Shayna G. - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered We heavily rely on this software to monitor reviews for our company. We are immediately notified via ReviewTrackers when something is posted online so we're able to jump right on it. We have all the information in one place for multiple office locations and brands - it's wonderfully convenient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ReviewTrackers is a very well built platform that is easy to use. I use ReviewTrackers on a daily basis and benefit from it tremendously. It takes all the hard work out of monitoring and requesting reviews, leaving you time to analyze and make the most of the data and insight provided! Highly recommend. #### Cons I can't think of anything I dislike or that truly needs improvement. I think additional data on the dashboard would be helpful. Similar to "Trending Topics", it would be nice to have other fun, measurable, visual elements to reference and report on. #### Vendor response Shayna, Thank you for the great review and for being a customer for over three years! We are happy that we continue to delight you as customer. It would not be possible without your feedback which helps improving our product and we thank you so much for that. - ReviewTrackers Team Replied August 2018 --- ### Useful Platform - Overall rating: 5/5 - Reviewer: Jeffrey M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a huge time saver. Collecting all the reviews across multiple platforms in one place makes my job much easier. Allowing me to save time and respond to guests as fast as possible. #### Cons The mobile app would be my only complaint. There isn't much useful functionality. #### Vendor response Hi Jeffrey, thanks very much for taking the time to review ReviewTrackers. We love how you describe our software platform as a huge time-saver! You're right: ReviewTrackers can help businesses stay efficient while managing, responding to, and collecting online reviews across multiple review websites. We have also shared your comments about the mobile app with our Product and Engineering teams. Thanks again for your valuable review! Replied January 2020 --- ### Great Service - Overall rating: 5/5 - Reviewer: Shannon H. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A great way to see your reviews, post them, and get responses! #### Cons I wish it also did instagram comments and tweets --- ### Quality Review Tracking - Overall rating: 4/5 - Reviewer: Joey K. - Verified reviewer: Yes - Industry: Entertainment - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros The ease of access, functionality and how up to date it is. #### Cons Not being able to respond to all platforms from the reviews. #### Vendor response Hi Joey, thanks for taking the time to review ReviewTrackers. We're glad you find our software platform easy to use! We also appreciate your comments about the ability to respond to reviews on all platforms. If you have any additional feedback or suggestions, please don't hesitate to reach out to our Customer Success team. They'd love to hear more from you! Replied January 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/customer-satisfaction/reviewtrackers-profile/reviews/?page=2) --- ReviewTrackers Reviews, Pros and Cons - 2026 Software Advice