SightMill

RATING:

4.8

(4)
Overview

About SightMill

SightMill is a cloud-based survey management solution designed to help businesses create and conduct net promoter score (NPS) surveys. It allows users to generate and deliver surveys to customers via SMS, emails or by embedding it into business websites. Furthermore, it assists organizations to gather client feedback, improving customers’ engagement with the brand. Key features include alerts, email scheduling, reporting, data import/export and customizable templates. SightMill helps businesses build personalized feedback surveys for events and categorize or tag received responses by venues, prices or specific topics. Additionally, it lets users identify and gain insights into trends and patterns with tools such as tables and graphs. SightMill enables companie...

SightMill Pricing

Please contact us for a competitive quote that provides you with a great value solution that provide all the features you need without any quotas on the number of surveys you send or seat licences you use.

Starting price: 

$199.00 per month

Free trial: 

Available

Free version: 

Not Available

Sightmill customer feedback score screenshot

SightMill Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for SightMill

4 Reviews

Anonymous

11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Great Software and a great Company to do business with!

I couldn't recommend more highly. Great product and great company.

PROS

Easy to install, easy to use and very affordable. The reporting tools are clear and really provide valuable insight into what customers are thinking. And as a widely used industry standard, NPS is something we can use directly with our customers. Plus SightMill are a joy to work with - helpful and responsive at all times.

CONS

We were happy to insert the code ourselves which I imagine can sometimes be an issue for less able organisations

Anna

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2018

A really valuable insight into customer experience when purchasing through our website.

PROS

Very straightforward to install, even for the technologically challenged! The survey results are easy to track and review and the verbatims have given us detailed insights into what we've got right and what we need to work on. There is always help available when needed - it's great that the SightMill team is so responsive.

CONS

We found some of the reporting tools a bit challenging to work with at first, but they have since been updated and there's now really nothing that we've a problem with.

User Profile

Adam

Verified reviewer

Education Management, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Multi-site integration easier than expected

Any problems we encountered we very swiftly resolved, to their credit.

PROS

We’ve implemented Sightmill on two occasions now, one for a client business and one for one of our own online ventures. Both times, we’ve had invaluable insights into what customers are really thinking.

CONS

Integrating with a client custom web service was harder than expected

Ben

Internet

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2017

Easy setup and great features - a simple choice when implementing NPS by email and at live events

PROS

Basic functions are easy - impressive list of advanced features too which we are learning to use but seem intuitive. Great support when required to get us started

CONS

Integration to our CRM wasn't available when we started, but it's now been added to the roadmap so we look forward to adding that feature