--- title: "Simplesat Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Simplesat. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Simplesat is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-satisfaction/simplesat-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / [Simplesat](https://www.softwareadvice.com/customer-satisfaction/simplesat-profile/) / Simplesat Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-satisfaction/simplesat-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-satisfaction/simplesat-profile/alternatives/) # Simplesat User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 61 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 48 reviews (79%) - 4 stars: 12 reviews (20%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Exceptional customer service and knowledge base - Very cost-efficient. - Simplesat made my job easier, it’s simple, great. ## Simplesat customer reviews Showing reviews 1-25 of 61 (page 1). ### Simplesat - Overall rating: 5/5 - Reviewer: Michael P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use it great. Publishing to the website as well. #### Cons No integrations to tools like BrightGauge. #### Vendor response Hey Michael! Thank you so much for this feedback. We finally have this feature. You can now integrate our surveys with BrightGauge and get more insights about your customers. You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thanks again! Replied October 2020 --- ### Nice simple and cost effective - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great for getting end users to click and review simple and neat. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros Great tracking of surveys and overall scores. #### Cons Wish it had more third-party integration like to Brightgauge would be nice. #### Vendor response Thank you so much for this feedback! We heard you, so we made it possible! We can now integrate with BrightGauge providing you more valuable insights on your customers' experience. You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thank you!!! Replied October 2020 --- ### Simplesat User Review - Overall rating: 5/5 - Reviewer: Jon H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The ease of use is one of the great features. I would have to say it is one of the easiest tools I use during the day. It makes it super quick to see my clients reaction to service that is provided. #### Cons At this point there is not to much for me to pick at for a con. The one thing I would say is the lack of customization for the dashboard for base users is a bummer. It would be nice as a simple user to have the ability to change my view to hide stuff I don't want too see. #### Vendor response Hey Jon, thank you for this awesome feedback! Great point about the dashboards. We've got this on our radar and on the roadmap. I'll be sure to keep you updated on any progress there. I'm not sure if your 5/10 "likelihood to recommend" was a mistake. If not, I look forward to earning your recommendation in the future as we continue to develop the product. Thank you again! Replied March 2019 --- ### Simplesat Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were having issues getting customer sat surveys consistently and Simplesat has made it so easy and simple we get at least 3 out of 5 responses from our customers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was easy to use and integrate into my PSA #### Cons Still needs to have some more user control features --- ### Amazingly Amazing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use of Simplesat is probably the best thing about it. #### Cons There's not much I could say that's bad with Simplesat - it just works! #### Vendor response Thank you so much for this awesome feedback!! It has been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them! Replied October 2020 --- ### Great for getting to know clients - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great product for learning about your clients and getting to know their needs and expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is great for understanding the customer and their needs. #### Cons Our techs work on tickets together at times so there is no ticket owner. When we get a review it will only show it’s for 1 tech rather than both. --- ### Very easy and effective tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SimpleSAT's customer feedback surveys were easy to implement and our customers responded so well to SimpleSAT's engaging and straight-forward survey presentation. With the survey embedded into each one of our customer service ticket footers, we immediately saw an increase of 250% in the amount of surveys we were receiving from customers. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The tool has just the right amount of customization offered and it's ease of use for our customers. #### Cons I don't have any "cons" to share about this software. #### Vendor response Wow!! Thank you for your kind words! It has been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them! Replied October 2020 --- ### Easy to use and delivered what we wanted - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were able to get a good gauge on the customer interactions from our itnernal team with simplesat. we also were able to include the survey in email blasts. Really helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was very fast and easy to get set up. The support was great and people always responded to questions helpfully #### Cons In order to really customize some of the functionality you have to dig into their html snippet. This is fine, but the company discourages this as it can cause unforeseen consequences if you goof something up. Sometimes tracking the source of the responses were not always working (could be related to the above). #### Vendor response Thank you so much for this feedback!! We'd love to learn more about your suggestion about the additional options for feedback. What specific feature or functionality are you looking for exactly? We can have HTML wiz that can assist with the customization. Just send us a message and we'll take care of it for you. Thank you again and really look forward to learning from you. Replied October 2020 --- ### Overall good and easy to use tool - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I overall like Simplesat! We were looking for an easy to use feedback/support review tool to evaluate our support staff and foud Simplesat. The dashboards provide a good performance overview and I like the ranking as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use Good dashboards Good price/money value #### Cons A bit too simple sometimes... more functionality would be appreciated for the future. #### Vendor response Thank you for this candid feedback! We'd love to know more about the specific features and functionalities that you're looking for. Any insights that you can provide is greatly appreciated. Thank you again and really look forward to learning from you. Replied October 2020 --- ### Great way to easily collect feedback from your clients. - Overall rating: 5/5 - Reviewer: Derek A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software was very easy to setup and use. It also made it much easier for our clients to give us feedback compared to our old survey. We have seen significant increase in client feedback. #### Cons I honestly do not have anything bad to say. #### Vendor response Thank you for the kind words, Derek! Great to hear that your customer engagement has improved. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them! Thanks again! Replied October 2020 --- ### Simple and worth the investement - Overall rating: 4/5 - Reviewer: Richard T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Simplicity. Support is great although the support is coming form our Web marketing company who integrated to our website. It is well worth the investment. #### Cons Unable to change Color to match our corporate Identity. I hear its in the works though. #### Vendor response Hey Richard! Thank you so much for this feedback! Please send us a message if the color you want isn't available on the color palette and we'll take care of it for you! Keep the feedback coming! We'd love to hear them. Thanks again!! Replied October 2020 --- ### Helpful Support - Overall rating: 5/5 - Reviewer: Moe B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a lot easier to outsource a feedback system to a third party than to do it in house. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Having a simple to use feedback system from our clients #### Cons There are a few glitches that need to be worked through #### Vendor response Hey Moe! Thank you for this candid feedback! We wanted to make sure you're getting the most out of our service and product, please let us know if you're experiencing any issues so that we can make it right. Keep the feedback coming! Replied October 2020 --- ### Perfect for MSP‘s - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Improved our survey response rate. Very easy for our customers to use! #### Cons Can’t think of any, We love this software. #### Vendor response Thank you so much for this feedback!! Great to know that your response rate has improved. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them! Thanks again!! Replied October 2020 --- ### Quick and Easy - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros Very quick to setup, easy to use and see what is going on in our scores #### Cons Would like a few more organization, sorting and view options. Also would like the ability to remove a review from rating scores without deleting. --- ### Amazing support that made implementation a breeze - Overall rating: 5/5 - Reviewer: Caroline B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We wanted to implement a CSAT survey at the bottom of our support emails and track those responses in Zendesk. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked that I was able to sign up and start using within minutes. I had some more complex integrations I wanted to do and the support made that happen- no sweat! #### Cons The only thing I didn't like was the ability to search feedback in a custom timeframe #### Vendor response Thank you so much for this feedback, Caroline! It's been a pleasure to serve you so far. We've added several filters on our survey dashboard and we're adding more. We'd love to know what specific filter you're looking for and what made you dislike the date filter. Thank you again and really look forward to learning from you. Replied October 2020 --- ### Simple as can be. - Overall rating: 5/5 - Reviewer: Shivanie H. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that it is user-friendly even for people who are not technologically advanced. #### Cons It doesn't allow customers to update the response if they accidentally select the wrong item. #### Vendor response Hey Shivanie! Thank you so much for this feedback!! Customers can now rerate the survey by clicking on the same survey link. Additionally, you can also edit the rating value in your Simplesat account if your customers inadvertently selected the wrong rating value. You might probably know this already, but let us know if you have any questions about this. Keep the great feedback coming! Replied October 2020 --- ### Simple and Inexpensive what's not to like! - Overall rating: 5/5 - Reviewer: William P. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There support was easy to work with when we did have simple problems and overall just a pleasant product to work with and is as advertised. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Simple to setup and get going 2. Pricing was very competitive and simple in the MSP CSAT market 3. Simplesat knows what it is and only does that. (IE they are customer satisfaction and only that) 4. It works #### Cons 1. Nothing really 2. occasionally it doesn't recognize the right tech so that's a bit wacky but --- ### Simple Tool for Great Results - Overall rating: 5/5 - Reviewer: Cliff R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been great. The support is helpful and responsive, they're still growing the platform, and it does what I need it to do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros This tool is a great value, is simple to use and set up and does what it needs to do to get the job done. #### Cons The dashboard/portal could use some work. I'd prefer to be able to sort the data by company and have better reporting. --- ### Very Good Experiance - Overall rating: 5/5 - Reviewer: Aaron S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Simple and easy to use. Not a huge learning curve. #### Cons Not much, really. The program really stays to the core of what they are trying to accomplish. --- ### My review - Overall rating: 5/5 - Reviewer: mehdy i. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. incredible #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The informations are very clear and modern #### Cons sometimes we have some bug , the website is not accessible --- ### Fantastic for providing real-time feedback from customers - Overall rating: 5/5 - Reviewer: Steven B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has allowed us to get feedback on a micro scale and identify specific clients who need more attention but also macro trends that have allowed us to course-correct quickly to keep up with changing trends. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none! #### Cons I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints. #### Vendor response Hey Steven! Thank you for this feedback! It might be a little too late for this response, but I want to share with you that we've released several reporting features that can provide you more insights. You can also download these reports into PDF or CSV. Let us know if you have any questions and if there are other reporting features that you'd like to see. We're all ears! Replied October 2020 --- ### Simple, powerful, and useful! - Overall rating: 5/5 - Reviewer: Blake F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As mentioned above, we've brought Support experiences forward to the rest of the company through Slack integration. Our company now knows how we're doing, and where we can improve in real time as the customers give feedback. For the amount of time spent during setup, and the cost of maintaining a subscription, Simplesat is invaluable. I use it multiple times, EVERY DAY. We've seen an increase in overall customer feedback since implementing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of initial setup - The software is so straightforward and integrated with both Zendesk and our website landing pages easily. The UI is modern, clean, and bug free. I didn't hit any snags during set up, but when I contacted their support they were there quickly to assure me I was on the right path. Support - they proactively reached out to me after signup to make sure everything was in order and schedule a time to demo. The demo was quick, didn't waste my time, and didn't spend the whole time trying to sell me the product. They catered it to me, which is exactly what I wanted. Integrations - As mentioned above, integrating with Zendesk and our website was simple, but it goes much deeper than that. They also have great, one page guides that walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve. #### Cons I don't like that you can't modify the satisfaction options (Happy, Neutral, Unhappy). If it were up to me I would remove Neutral from our rating system. Can't assign more than one user as a billing contact. --- ### Simple and just works - Overall rating: 5/5 - Reviewer: Jesse P. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software just does what it's supposed to do. I particularly liked the GIF's in the email for the users to click on, put some motion in there. It is fast, looks nice, very affordable. Great product. #### Cons It doesn't natively integrate with BrightGauge yet (you can ask for BrightGauge to work on that which we have) but we didn't have time to build out all the gauges to be able to use it. #### Vendor response Hey Jesse! You might know this already, but I wanted to tell you anyway. We heard you, we listened, and now we're happy to say that BrightGauge integration is now available! You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thank you!!! Replied October 2020 --- ### Simplesat review - Overall rating: 5/5 - Reviewer: Scott C. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. What I like is that when clients do use the sevice and if we receive negative feedback we are notified so we can call them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like most about your software is the flexibility in our ability to make changes to how it is customer facing. We've had problems with what we thought were simple straight forward ways for our client to give us a quick review of our service and luckily your software allows us to change things that make sense for all. #### Cons I wish that when you hover over the different icons for our ratings somehow the user could see in bigger letters or more vibrate animation what they are getting to click on. #### Vendor response Thank you Scott! Great feedback about making the rating icons more visible, or easier to click. A huge focus for Simplesat is to make surveys fun and intuitive. We'll continue to work on this. And please keep your great feedback coming. Replied March 2019 --- ### Works as described and better! - Overall rating: 5/5 - Reviewer: Jay K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It gives us the opportunity to get QUICK, honest feedback from our users. We have the ability to schedule to whom, when and what trigger responses they go out to. The ease of setting it up useful and the recorded info we get allows us to focus not only on areas of improvements, but do what we did right the first time, better the next go round. #### Cons Every once in a while I will get an "anonymous" survey. #### Vendor response Hey Jay! Thank you so much for this feedback! We're constantly enhancing our anti-spam system to make sure we get those filtered before it gets into your account. We've released a newer version of the anti-spam system last quarter to mitigate this issue. If you're embedding the survey in your email signature, check out this blog post that we wrote on how to prevent anonymous responses: https://www.simplesat.io/everything-you-need-to-know-about-adding-one-click-customer-surveys-to-your-email-signatures/ Replied October 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/customer-satisfaction/simplesat-profile/reviews/?page=2) --- Simplesat Reviews, Pros and Cons - 2026 Software Advice