SmartSurvey

RATING:

4.7

(101)

About SmartSurvey

SmartSurvey is an online survey solution that allows businesses to design customized surveys. The solution includes ready-made templates and custom designing tools to build and share online surveys with participants. SmartSurvey includes a library of question types, and its contact list management and reporting features help to collect and analyze survey results. Survey designers can set validity and restrictions to their surveys to avoid inaccurate and invalid responses. Designers can also embed interactive audio, video and images within their surveys. SmartSurvey allows users to incorporate their brand's logo and background images into their surveys. It collects responses in real time, and the data can be viewed or exported into Excel files. The basic v...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

SmartSurvey Pricing

14-day free trial, no credit card required. Basic: free Pro: £30/month (£360/year) Business: £40/month (£480/year) Enterprise: £85/month (£1020/year) Business Team: £30/user/month Enterprise Team: £75/user/month Enterprise Plus: POA nonprofit organisations up to 40% discount students up to 50% discount

Starting price: 

£45.00 per month

Free trial: 

Available

Free version: 

Available

Discover the future of survey creation with our AI-powered tool! Effortlessly design surveys to gather invaluable insights from your users.
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SmartSurvey Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SmartSurvey

1 - 5 of 101 Reviews

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

HR & Quality Manager

We have been able to use the product to collect feedback from external users, communicate and consult with our own workforce, data capture for reporting and beyond. Functionality for creating surveys and reporting exceeds our requirements.

PROS

Easy to set up variety of surveys depending on your output requirements. Excellent reporting functionality.

CONS

We haven't experienced any issues with the product.

Reasons for switching to SmartSurvey

Cost and more suited functionality.

Janine

Arts and Crafts, 1 employee

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2020

Basic Account Is Perfect For The Small Non Profit

I user the software to collect data for a book club. It's absolutely perfect. The users have responded very well. The reporting features ate very comprehensive. I love how I can choose the option to receive an email each time someone responds.

PROS

Because I am an occasional user, I am very happy to have the option of a free basic account, with the option to upgrade for enhanced features should I ever need to. It's the perfect way to try out the software and whilst there are restrictions on the features, numbers of questions and the number of surveys that can be sent, for the occasional user with less than 100 responders per month, it's absolutely perfect. The software is very feature rich even at the basic level, and were I a company I would not have any qualms about paying to use the advanced features. It's very user friendly and easy to use even for the beginner

CONS

It would be great to have the option to renumber or re-order survey responses, or to print a summary. At present I don't have the budget to upgrade to acquire these type of features as they are "nice to have" rather than essential, but it's certainly something I would consider.

Reason for choosing SmartSurvey

The free basic option. Because it is for life and not a free trial I am very loyal and recommend to all my friends, many of who have bought paid accounts. Because I only really use it once a year for about 50 users, a monthly fee doesn't represent a very good return for me. It would be nice to have the option to upgrade and downgrade in 30 day slots for a one off non re-occuring payment. I would certainly consider this.

Finlay

Used free trial

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed April 2017

Review smart survey

I signed up to smart survey as it had very good reviews from what I had read. The main reason I paid for the subscription was because I thought that one of the features was that you were able to gain responses for your questionnaires. However when it came to purchasing it this was not the case and I didn't feel the money I'd spent on the account was really any different to the free account I had previously. Maybe if there is a short tutorial or a help button that has small sub titles with descriptions of the various features relevant to what you are actually using the software for

Thais

Environmental Services, 1 employee

Used less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Very easy to use survey and a very good customer service!

I run a survey every year to ask residents to carry out a bird box survey in several developments. Smart survey has been a very good platform to do this.

PROS

I have used this software to organise a bird box survey for the last two years. The best feature is the easy of use, you do not need a lot of time to get acquainted with the features. Also, it is a British software- I like to go local when choosing apps etc.

CONS

I guess every time I want to set the ending time, I have to ask google. Maybe make that more obvious? But that is just me as I used it only for 4 months every year, so from year to year, I forget!

Reason for choosing SmartSurvey

Literally because it is British.

Vendor Response

Hi Thais, Thank you for taking the time to leave a review. It's great to hear you enjoy using SmartSurvey. I will pass your feedback on to our product manager. Kind regards, Neil

Replied September 2020

Charles

Non-Profit Organization Management, 1 employee

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2017

Extremely easy to use questionnaire software, suitable for both small and large organisations

Affordable, flexible questionnaire design, administration and management

PROS

It is very easy to set up a questionnaire, and there is a very good range of question types and answers. Images and video can be embedded in a question, broadening the design. The design-test-redesign cycle is well implemented. The whole questionnaire can be easily branded to give a unique look. Deployment is simple, and with multiple versions easily set up. Usefully for a forum, it is possible to produce a print copy of on-line survey with ease, so that the same questionnaire can be used on street stalls or visiting where online use is not possible or low. There is also support for publishing links to the survey via social media such as Twitter or Facebook. Analysis facilities are good, with basic summaries and a frequency count of answers immediately available. This aids continuous tracking of the survey. There are good export features, so data can be moved to Excel or R for more detailed review. I found this a very useful software suite and can wholeheartedly recommend it. The speed at which a survey can be prepared and sent out, and distributed via a variety of means such as email lists, social media or web sites makes it a very effective tool for carrying out a wide variety of consultations, such as in planning and community surveys. Local authorities would benefit from a slightly more expensive version that could allow them to get to know their community views in greater depth.