# SmileBack Software Reviews, Demo & Pricing - 2026 > Review of SmileBack Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-satisfaction/smileback-profile --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / SmileBack Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # SmileBack 2026: Benefits, Features & Pricing Wondering if SmileBack is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview SmileBack 4.9 [(35)](https://www.softwareadvice.com/customer-satisfaction/smileback-profile/#reviews) Pricing Starting at $99.00 per month ### About SmileBack SmileBack is a customer management software that helps businesses capture feedback to improve customer loyalty, engagement, retention rate and more. The platform works with various business platforms such as ConnectWise, Zendesk, Freshdesk and Autotask. SmileBack allows organizations to receive push alerts for customer testimonials or negative reviews, send emails to marketing teams and re-open tickets to resolve customer queries. It offers a host of features including review management, website widget, white-glove onboarding, automatic notifications and more. Marketers can filter reviews by ticket status, agent or customer and cross-reference data to analyze the performance of agents and customer satisfaction rate. SmileBack allows managers to view recent reviews, comments, monthly trend and other metrics via a dashboard. It also supports integration with various third-party applications including Slack, Dropbox, Zapier and more. Pricing includes annual/monthly subscriptions and support is extended via phone, email and other online measures. Wondering if SmileBack is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## SmileBack User Interface ## Popular SmileBack Alternatives Main Product SmileBack 4.9 [(35)](https://www.softwareadvice.com/customer-satisfaction/smileback-profile/#reviews) Ratings Breakdown - 4.97Ease of use - 4.71Value for money - 4.79Customer support - 4.66Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10460)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.42Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2895)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [ReputationStacker](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/) 4.9 [(45)](https://www.softwareadvice.com/customer-satisfaction/reputationstacker-profile/#reviews) Ratings Breakdown - 4.73Ease of use - 4.82Value for money - 4.85Customer support - 4.84Functionality Pricing Starting at $63.00 per month Get Price ## SmileBack Pricing and Plans Starting price: $99.00 per month Free Trial Free Version Starter $99.00 flat rate, per month Plan includes: - Automated Workflows - Customer Satisfaction (CSAT) - Custom Reporting - Data Filtering and Segmentations - Dynamic PSA Updates - Google Reviews - Integrations and API - Net Promoter Score (NPS) - One-Click Surveys - Realtime Dashboards Read More Growth $139.00 flat rate, per month Plan includes: - Automated Workflows - Customer Satisfaction (CSAT) - Custom Reporting - Data Filtering and Segmentations - Dynamic PSA Updates - Google Reviews - Integrations and API - Net Promoter Score (NPS) - One-Click Surveys - Realtime Dashboards Read More Pro $179.00 flat rate, per month Plan includes: - Automated Workflows - Customer Satisfaction (CSAT) - Custom Reporting - Data Filtering and Segmentations - Dynamic PSA Updates - Google Reviews - Integrations and API - Net Promoter Score (NPS) - One-Click Surveys - Realtime Dashboards Read More Pro+ Pricing available upon request Plan includes: - Automated Workflows - Customer Satisfaction (CSAT) - Custom Reporting - Data Filtering and Segmentations - Dynamic PSA Updates - Google Reviews - Integrations and API - Net Promoter Score (NPS) - One-Click Surveys - Realtime Dashboards Read More Enterprise Pricing available upon request Plan includes: - Automated Workflows - Customer Satisfaction (CSAT) - Custom Reporting - Data Filtering and Segmentations - Dynamic PSA Updates - Google Reviews - Integrations and API - Net Promoter Score (NPS) - One-Click Surveys - Realtime Dashboards Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SmileBack Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of SmileBack Activity Dashboard Alerts/Notifications API Customer Database Customizable Reports Feedback Management Performance Metrics Predictive Analytics Real-Time Analytics Real-Time Reporting Sentiment Analysis Surveys & Feedback Trend Analysis Widgets ## SmileBack Integrations Zapier Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Autotask PSA Integration rated undefined from -1 review Dropbox Business Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review See all 11 integrations ## SmileBack User Reviews Overall Rating 4.9 Ratings Breakdown 5 91% 4 6% 3 3% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 4.7 Customer support 4.8 Functionality 4.7 Have you used SmileBack and would like to share your experience with others? Gavin S. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed October 2018 Enjoying simple to use surveys 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The ability to tie into our PSA and provide simple surveys to our clients Cons: Haven't found any yet, so far it's been pretty easy to use Read More CK Cassie K. Verified reviewer Information Technology and Services 2-10 employees Used monthly for more than 2 years Review source Reviewed January 2025 So easy to implement! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It is so easy to implement. I can set up a new instance of SmileBack in less than an hour. I also love the integrations it offers. We integrated it into Teams so we could get real time feedback and see when clients leave us positive reviews. Cons: It didn't have the ability to send surveys on projects, it had to be tied to a project ticket so we ended up having to have a special ticket status and use only on one ticket in the work plan. Read More VR Verified Reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Review source Reviewed October 2018 SmileBack is a great solution for measuring customer satisfaction. 5 We are improving customer satisfaction by taking action on their reviews. We improve our employees through coaching on customer responses and we strengthen our relationships with our customers by listening to what makes them happy and what doesn't. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: I like how it integrates into ConnectWise Manage and alerts us with each new review. Cons: Some of the filters remain the same when revisiting the site and some have to be changed. Having to update the date range every time and the agents is one example. Read More PW Pamela W. Verified reviewer Information Technology and Services 11-50 employees Used weekly for less than 2 years Review source Reviewed September 2019 Simple to use for our company and our clients 5 The reviews our users provide via SmileBack is gathered in a dashboard that is simple to view online. We also gather the overall metrics in gauges through integration with BrightGauge. To address any negative or neutral reviews, we utilize integration with Connectwise, so that if non-positive feedback is received, our Service Manager is alerted for resolution and coaching opportunities. Ratings Breakdown 5 Ease of use 5 Functionality Pros: SmileBack makes it incredibly easy for our clients to provide feedback on the service they have received. All that is required of them is to click an emoticon in an email, and then they can add a comment if they'd like. The information is gathered in a dashboard that is simple to view online and through integration with BrightGauge. We also utilize integration with Connectwise, so that if a negative or neutral review is received, our Service Manager is alerted for resolution and coaching opportunities. Cons: I have not yet found anything about the software that I dislike. It is simple, easy to use, and provides the information our team needs to gauge how our support is being delivered and received. Read More JO James O. Verified reviewer Computer & Network Security 51-200 employees Used daily for more than 2 years Review source Reviewed October 2019 Great Product 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We have been using this CSAT tool for nearly 3 years. We went from having .1% feedback to nearly 20% feedback. The reports and insight it provides are invaluable during customer business reviews. Cons: None that I can think at this time. Reasons for switching to SmileBack Low response rate Read More Sarah B. Verified reviewer Computer Software 11-50 employees Used daily for less than 12 months Review source Reviewed October 2018 Smileback helps Orchestra Software make music for our customers! 5 Smileback has breathed new life into our customer satisfaction, making it quick and easy to gather data. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use and instant feedback! Smileback gives us the insights we need to make our Customer Support even better. Cons: It’s not available across all our platforms...yet. We can’t wait! Read More Matthew G. Verified reviewer Information Technology and Services 11-50 employees Used weekly for less than 2 years Review source Reviewed October 2018 Does what it says on the tin. 5 WE needed a way of collecting and collating customer satisfaction data as it wasn't something we were actively doing. After implementing the solution we were able to see trends and ensure we were delivering the best service we could. Ratings Breakdown 5 Ease of use 5 Functionality Pros: Straightforward to setup and almost instant feedback given on tickets throughout the day. Cons: Only issue would be the view of who actually worked on a ticket, but this is more an issue of internal process that something that the smileback app would necessarily solve. Read More Julee C. Verified reviewer Hospital & Health Care 11-50 employees Used daily for less than 12 months Review source Reviewed October 2018 Guaranteed to make you smile! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The ease of use for our clients and the dashboard view for management. Smileback customer support is excellent and the sales process was simple and non-pushy. Cons: When viewing the reviews the dates selected has to be chosen each time. Read More Daniel N. Verified reviewer Computer Networking 11-50 employees Used daily for less than 12 months Review source Reviewed October 2018 Great product, easy to Implement, Even easier to monitor KPIs 5 Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: The ease of implementation, simple and easy to use interface Cons: Would like to see a few more features over control of surveys, given the way my company uses connectwise Read More Patrick C. Verified reviewer Computer & Network Security 11-50 employees Used daily for less than 6 months Review source Reviewed October 2018 Get more reviews with less pain, SmileBack delivers what it promises to Eyetech Ltd 5 Over the past 5 years we tried various options to get feedback from customers like including automatic survey questions and direct phone calls. The response was 1.5% or less of the sent survey questions. After we implemented SmileBack this went up to 20% in the first week. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The features that are specified in the service offering correlates exactly to what it actually delivers. Cons: The simple approach at times is foreseen to be costly when comparing the price of it. Read More Showing 1 - 10 of 35 Reviews Load More Reviews ## SmileBack Popular Comparisons [SurveyMonkey vs SmileBack](https://www.softwareadvice.com/customer-satisfaction/smileback-profile/vs/surveymonkey/)[Trustpilot vs SmileBack](https://www.softwareadvice.com/customer-satisfaction/smileback-profile/vs/trustpilot/) ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **2** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10460) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6978) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3797) Recently recommended **0** times Stuck Between Options? 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