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> Reviews of SurveyMonkey. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SurveyMonkey is a good fit for you!

Source: https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews

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SurveyMonkey Reviews

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[Overview](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/)

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# SurveyMonkey Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(6,826)

4

(3,000)

3

(497)

2

(91)

1

(49)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.3

Value for money

4.4

Functionality

4.5

* * *

### Pros

"SurveyMonkey has been a reliable tool for collecting feedback and running surveys to help us improve our business model and deliver coaching that customers want in the way they want."

"SurveyMonkey is a fantastic, "point-and-click" survey software that allows users to create very high-quality and tailored surveys for a wide range of uses, from training satisfaction to polling and ranking."

"SurveyMonkey offers a wide variety of question types and formatting choices, making it easy to design surveys for virtually any purpose, from employee engagement and customer feedback to event registrations and market research."

### Cons

"Also the analytics could be better, like more detailed breakdowns without needing to export. And sometimes the survey preview doesn’t match exactly how it looks on mobile."

"Some of the cooler features feel locked away unless you pay for the higher plans, which can be annoying if you just want to add a bit more customization or get deeper insights without upgrading."

"My least favourite thing about survey monkey is the limitations on the free editions, where key components are omitted."

* * *

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SurveyMonkey Reviews, Pros and Cons - 2026 Software Advice