--- title: "SurveyMonkey Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SurveyMonkey. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SurveyMonkey is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) / SurveyMonkey Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/alternatives/) # SurveyMonkey User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 10,505 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 6,849 reviews (65%) - 4 stars: 3,017 reviews (29%) - 3 stars: 499 reviews (5%) - 2 stars: 91 reviews (1%) - 1 star: 49 reviews (0%) ### Most mentioned pros - The platform offers a variety of professional templates and customization options, which saves me time and helps me create surveys that look polished. - SurveyMonkey is a fantastic, "point-and-click" survey software that allows users to create very high-quality and tailored surveys for a wide range of uses, from training satisfaction to polling and ranking. - SurveyMonkey offers a wide variety of question types and formatting choices, making it easy to design surveys for virtually any purpose, from employee engagement and customer feedback to event registrations and market research. ### Most mentioned cons - One downside with SurveyMonkey is that some of the better features are locked behind paid plans. If you’re just using the free version, you can run into limits pretty quickly, especially when you want more customization or advanced options. - Also, the UI feels cluttered when editing long surveys, which slows down our iteration. - Finding question formats that work for supplier evaluations or safety compliance checks took me 40 minutes of trial and error. ## SurveyMonkey customer reviews Showing reviews 1-25 of 10,505 (page 1). ### Super Easy to Use with Fast, Reliable Insights - Overall rating: 5/5 - Reviewer: Erika S. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 1001-5000 employees - Product usage: 3-5 years · monthly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Ease of creating and submitting forms and data. #### Ratings breakdown - Ease of use: 5/5 #### Pros It’s super easy to use and consistently provides fast, reliable insights. #### Cons There are a lot of features, some of which I have not yet learned how to use. --- ### Easy Setup and Use, but Limited Multi-Select Options - Overall rating: 4/5 - Reviewer: Stewart H. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: a free trial - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered for a quick survey it works fine #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros It was easy to use and the setup was a snap. #### Cons could not as many select under one question that I would like to. --- ### SurveyMonkey - Overall rating: 4/5 - Reviewer: Jeannie T. - Industry: Consumer Services - Company size: Self-Employed - Product usage: 1-3 years · monthly - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think SurveyMonkey is a valuable and practical tool for collecting information and understanding people's perspectives. Its biggest strength is making it easier to turn individual opinions into organized, measurable data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Surveys can be distributed through email, social media, website links, and other channels. The platform has a straightforward interface that makes creating and distributing surveys relatively simple, even for beginners. #### Cons Since it's an online platform, users need internet access to create, distribute, and manage surveys. --- ### Survey Monkey the best way for easy staff surveys - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Smooth and easy process from start to finish. Was able to get the data needed from staff in a timely manner, making them feel at ease with certain questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how easy SurveyMonkey was to use, with straightforward questions and a simple interface. I also appreciated the variety of surveys and how quickly I could share my opinions and provide feedback. #### Cons The biggest downsides of SurveyMonkey were that some surveys felt repetitive, certain questions weren't always relevant, and some surveys took longer than expected. I also would have liked more opportunities to participate and clearer expectations about survey length and rewards. --- ### Daily Survey Magic, but Not All Smooth - Overall rating: 5/5 - Reviewer: Matt K. - Industry: Consumer Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I love how SurveyMonkey's logic jumps let me skip irrelevant questions, cutting the survey time. In a recent quarterly feedback round, the system routed managers to department-specific questions automatically, and the results surfaced instantly on the dashboard, making analysis feel like a breeze. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the drag‑and‑drop survey builder, especially the Question Logic feature that lets me set up conditional paths. It saves time when asking clients about product usage, and the built‑in analytics give quick insights. Integration with Google Drive makes sharing easy. #### Cons The documentation can be a bit thin on advanced features, so I often have to Google workarounds. Also, the support response time is sometimes slow, and the pricing for the Pro tier feels steep for a small team. And the interface feels cluttered when you open many tabs. --- ### Useful Survey Tools, but Free Plan Limitations Can Be Restrictive - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 11-50 employees - Product usage: less than 1 year · monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SurveyMonkey appears to be a useful platform for gathering feedback and making more informed business decisions. In a seasonal business like tax preparation, surveys can help identify opportunities to improve client service, evaluate training effectiveness, and understand employee retention. I appreciate the range of survey tools available, although the limitations of the free plan would be an important consideration when deciding whether to use it regularly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros SurveyMonkey offers a practical way for small businesses to collect feedback and better understand the needs of their clients and employees. I especially like the idea of using customizable surveys to evaluate customer satisfaction after tax season, gather feedback on employee training, and determine which tax professionals intend to return the following year. The available templates and different question formats make it useful for collecting information in an organized way. #### Cons My biggest concern is the number of limitations associated with the free version. For a small business that may only need to conduct surveys periodically, paying to access additional responses, export information, or use more advanced reporting features can become an unnecessary expense. I would prefer more flexibility for smaller businesses that don’t need a full subscription throughout the year. --- ### Execelente ferramenta de questionários - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Ele é excelente ferramenta com bastantes recursos no mercado de questionários simples e tem uma interface bastante intuitiva. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros No geral, gosto bastante de usar esse produto porque ele oferece uma vasta gama de ferramentas na versão gratuita, tem uma boa simplicidade e facilidade de uso, o painel de análises transforma as respostas em gráficos claros. #### Cons Lilmitações nos planos gratuítos como os recursos de custumização, e limitação nas visualições das respostas --- ### SurveyMonkey review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Research - Company size: 1001-5000 employees - Product usage: 3-5 years · monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am happy with the experience and that the program offers a free version, which is enough for most users, with the option to upgrade if needed since it is not super expensive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is easy to set up, and you get your survey up and running fast and with few clicks. It has a range of useful survey types that you can adapt because of its pre-made templates. Plus, you can create free, unlimited surveys. #### Cons The fact that you are limited in the free plans to only have 10 survey questions can sometimes be a bit frustrating. --- ### Helpful for gathering feedback - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 3-5 years · monthly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered SurveyMonkey was a useful tool for collecting feedback from my students. It provided a convenient way to learn about their class experience and identify areas to improve for future courses. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros SurveyMonkey made it easy to create and share feedback surveys with students after my certification classes I teach. Having responses organized in one place was helpful for reviewing student feedback. #### Cons I would have appreciated more customization options without needing to upgrade to a paid plan, especially since I only needed it for occasional class surveys. --- ### Great Survey Tool, but Pricing a Bit Tight - Overall rating: 5/5 - Reviewer: Jessica P. - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I love the branching logic in SurveyMonkey; it lets me set up a questionnaire that skips irrelevant questions based on previous answers, saving time for respondents. In my quarterly client feedback survey, it cut completion time by half and gave me cleaner data to analyze. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how SurveyMonkey lets me build surveys with branching logic that feels almost like a conversation, and the integration with Google Drive is handy for keeping all responses in one place and I can pull them into Excel for analysis, which works well enough. #### Cons The main downside is that the documentation for the advanced survey features is thin, and the pricing jumped after the first 10,000 responses, so it feels a bit pricey for a small team. --- ### Devops engineer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 51-200 employees The reviewer appreciates how SurveyMonkey simplifies the analysis of employee engagement activities and feedback collection. They suggest that the platform could enhance its offerings by including more interactive elements and customizable templates. Full review available after login on Software Advice --- ### Director - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Civic & Social Organization - Company size: 1001-5000 employees The reviewer finds the tool to be very effective for planning activities and appreciates its support for informed decision making. However, the frequent and sometimes unnecessary questions can detract from the overall experience. Full review available after login on Software Advice --- ### Acting Gaming Area Supervisor - Overall rating: 3/5 - Reviewed: November 2026 - Industry: Gambling & Casinos - Company size: Self-Employed The reviewer looks forward to having many surveys to answer, reflecting a positive expectation. They are frustrated by the lack of available surveys at this time. Full review available after login on Software Advice --- ### Design Engineer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees SurveyMonkey's straightforward interface aids in efficiently gathering and organizing feedback, which is valuable for understanding opinions. Yet, the reviewer noted that certain features are locked behind paid plans, which could restrict access to desired functionalities. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 501-1000 employees The reviewer appreciates the ease of use and quick setup of SurveyMonkey for completing surveys in their spare time. They express frustration over being disqualified from surveys after spending time answering questions and desire more variety in survey topics. Full review available after login on Software Advice --- ### Easy-to-Use Survey Tool With Strong Reporting Features - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with SurveyMonkey has been very positive. The platform is reliable, user-friendly, and efficient for collecting feedback, conducting research, and managing surveys of various sizes. It offers a good balance between ease of use and advanced functionality. While some premium features require a paid subscription, the platform consistently delivers accurate data collection and useful reporting tools that save time and improve decision-making. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SurveyMonkey is very intuitive and easy to use, even for users with limited technical experience. Creating surveys is straightforward, and the platform offers a variety of question types, templates, and customization options. I also appreciate the real-time reporting and data visualization tools, which make it easy to analyze responses and share results with stakeholders. #### Cons Some of the most useful features, such as advanced logic, detailed analytics, and certain export options, are only available with higher-tier paid plans. The pricing can feel expensive for individual users or small organizations, and the free version has limitations that may become restrictive for more complex projects. --- ### Best in the market - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Need to improve the free tier (or simply do not have it) but it is the best in the business for a reason and very easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Love the drag and drop functions when building surveys, makes creating and editing so easy. The reporting and analytics are top tier too #### Cons Pricing can go a bit crazy and high and the branding options are somewhat limited in scope. On the free tier not being able to see all the replies is very frustrating --- ### User-friendly survey creation tool costs a pretty penny - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Machinery - Company size: 11-50 employees - Product usage: 1-3 years · monthly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I've used SurveyMonkey briefly on a couple of occasions to craft short employee satisfaction surveys for the company I work for. I found it easy to learn and liked the interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros I've only used SurveyMonkey briefly, but was able to learn the ropes and get a feel for the UI pretty quickly. The best thing about the software is the user-friendliness, which allows for one to easily pick up the basics. #### Cons The worst thing about SurveyMonkey, as with many other programs, is the excessive price. Even the cheapest plan is pretty expensive, and with nearly everyone being poor now, that can be a real problem. --- ### Easy, Reliable, and Great for Quick Feedback - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, SurveyMonkey has been a reliable and easy platform for collecting feedback and running quick surveys. It’s straightforward, stable, and works well for both small teams and larger groups who need simple, effective data collection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how simple it is to create surveys and gather feedback without needing any technical skills. The templates, logic options, and clean interface make the whole process fast and efficient. #### Cons Some of the advanced features are locked behind higher‑tier plans, which can feel limiting. Reporting could be more flexible, and exporting data sometimes requires extra steps. --- ### Easy-to-use platform for survey design and feedback collection - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 201-500 employees - Product usage: 1-3 years · monthly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with SurveyMonkey has been positive. The Ease of Use makes it straightforward to create and distribute surveys, while the Survey Design features provide flexibility for different types of feedback collection. Review Feedback is useful for understanding responses and identifying patterns, and the platform can support Team and Employee Engagement by making it easier to gather opinions from groups. File Sharing is also convenient when results need to be shared with collaborators. Overall, I believe SurveyMonkey provides good Value for Money for users who need a practical platform for survey creation and feedback collection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SurveyMonkey is easy to use and provides good value for money for creating surveys and collecting feedback. The Survey Design tools make it straightforward to create questions, organize surveys, and customize them for different purposes. Review Feedback is particularly useful for understanding responses and identifying common trends. The platform can also support Team and Employee Engagement by making it easier to collect opinions and feedback from groups. File Sharing and exporting options are useful when survey results need to be shared with others. #### Cons Creating more detailed surveys can take some time, especially when working with different question types, response settings, and customization options. Managing a large number of responses can also require additional organization when analyzing results. I have occasionally encountered minor usability issues when editing or reviewing surveys. I have limited direct experience with Customer Support, so I cannot strongly evaluate that aspect. --- ### Great interface but costly pricing tiers - Overall rating: 4/5 - Reviewer: Melissa R. - Industry: Consumer Services - Company size: 201-500 employees - Product usage: 1-3 years · weekly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered A highly reliable and user-friendly platform for gathering data. While the advanced features are great for teams, individual users might find the pricing steep for occasional projects. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy template selection and intuitive interface. Creating a survey takes minutes because the pre-made question sets are highly customizable. #### Cons Expensive premium tiers and heavy restrictions on the free version. It feels frustrating to hit a paywall just to export basic data or view more than a few responses. --- ### Deep, Professional Insights Made Easy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 501-1000 employees - Product usage: 1-3 years · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered absolute gold standard when you need serious, actionable data feedback. The questionnaire builder easily accommodates highly complex branching paths #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Incredible, advanced analytics tools and AI-driven data insights Highly powerful, complex skip logic and page branching. #### Cons Premium pricing tiers are expensive for individual creators. Free version severely limits viewable responses and features. --- ### Survey Monkey Great! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Participants could easily access it and submit surveys, while the creator found it easy to collate the results. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple to use. The website is intuitive and once the structions are followed, the survey can be easily published. #### Cons Too many advertisements. They come up while people are trying to fill out and participate in the survey. --- ### Survey Monkey — a good survey tool out there - Overall rating: 4/5 - Reviewer: Revanth T. - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: 1-3 years · monthly - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience is positive. The platform has been very user friendly. Very easy to create a survey with the templates they provide. But it really is a good tool to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is very easy to use. It offers a number of templates and we can just use them. I also like the reporting which is helpful for quick review. #### Cons the pricing can become expensive if we want to use more complex templates. Customizations are only available in higher plans. --- ### Easy Way to Create Surveys - Overall rating: 5/5 - Reviewer: Ed L. - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: a free trial · monthly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered saves time when I need to create and distribute a survey quickly and collecting responses is straightforward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The interface is straightforward, and I can put together a survey and start collecting responses quickly #### Cons Some useful features and customization options are limited to the paid plans. But it is expected though ---