Swell vs zenloop

RATING:

4.6

(342)

Swell has 342 reviews and a rating of 4.57 / 5 stars vs zenloop which has 30 reviews and a rating of 4.87 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (342)
4.9 (30)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
June 12, 2024
March 24, 2020
Pros/Cons
  • Pros

  • Swell is overall super easy to use, especially with their new app. When we first opened the salon we had multiple fully booked stylists, and it made it seamless getting in contact with all the guests.
  • It has helped us get reviews from our patients with the ease of sending a great looking link. I also love that patients can message us from the site.
  • Cons

  • Everytime patient comes in he/she gets a reminder to review. Im sure those that dont wont to review may find it annoying.
  • If there is to be a bad review, it doesn't get weeded out before it gets posted for all to see.
Read all user reviews
  • Pros

  • It gives us great Insights and helps us to further satisfy our customers.
  • Features und collecting data is made easy and improving your plattform and processes with valuable feedback is great. Also the Integration guide and the api reference is easy to use.
  • Cons

  • No Salesforce API at the moment, but with the use of Zapier we were able to solve this hindrance.
  • We would like to delete a rating (wrong recipient.. etc).
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos