Good potential as long as you have some agency that helps you adapt it to your business and that keeps it updated to the new software developments.

I would rate it as a total garbage. The worst is that we are losing money every day because of it.

Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.

They don't have birthday greeting features for leads, it is only possible when they have done deals this is just a weird example. Your email bounce back no reports.

The Mobile version does not include all features that reveal problems in my travel period.

The ability to share folders and secure files were very welcomed. Also, the fact that it is free is quite helpful.

The program has a very pleasant interface that is orderly and easy to work with. Entering customer is data is both easy to enter and then subsequently to access.

The customer service you keep on banging your head but their support is like if they want they will give else you keep on reminding.

Very poor customer service, most of functions are useless. So regretted that bought this shit.

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

It was easy to learn how to use, they have multiple tutorials available for helping you understand and make a better use of the tools.

Inadequate technical support. Accumulation of fraudsters who sell pictures on the Internet for the price of sites.

We love the Bitrix24 as we just adopted this tool as CRM but then we explored the more features and started using them. Thanks for Bitrix24 team for making this brilliant tool.

And that could be the case, but the problem is that when onboarding a team and asking them to use it for a few simple tasks it causes information overload for them.

I love the fact that Bitrix24 makes collaboration easy with the team. It also makes Good use of accountability tools since your co-staff are also monitoring the company's general dashboard.

Ease of use, amazing user experience and short learning curve.

Bitrix24 is very friendly user overall and the basic features are really useful that help teams collaborate and follow up on one another's role. The advanced features require further training.

Too many integration options and features in Bitrix24 can sometimes get confused.

They can not call you and you can't call them. So when you have an issue your screwed.

We got a great deal on Black Friday and they have so many integrations and so many products that you will never end discovering new features.

We used the software in a test environment for 3 months and had problems all along the way. Adoption from our team was minimal as the software was clunky to use.

High level of options, great price, good usability.

I have informed you that we want to leave you and want the money back, but even after months still no answer I call the fraud.

Since during the event management and organizing period we use our telephones instantly, the feature of connecting to the phone number is an amazing feature.

The user interface is ugly. The learning curve is steep with poor documentation.

Although we could integrate some of the tools we use with UserGuiding, it was a downer when I saw there is no integration with Heap yet.

The overall usability and adaptability with the software is great. You get every chance to customize the software to your liking.

Customer success and service has also been fantastic. Great group of people to work with.

It is pretty clear that having a clear and effective onboarding process is vital for engagement and retention of those new users.

I couldn't find anything that I don't like about the software functionally or user experience-wise.

So far I have not come across a thing that annoys me at all.

I love that I can build an onboarding workflow with all various different engagement / training methods like steps, confirmations, checklists and so much more.

I am able to increase Popupsmart's sales thanks to analytical intelligent system that they offered. The more I see the problems, the quicker I provide solutions to our customers.

You can get it going in minutes after signing up. The team is very responsive and they are always asking for feedback to improve the product.

Userguiding is intuitive, with cool features and provides excellent customer support whenever necessary (which due to its functionality is not often required).

The best thing about software is being User-friendly environment, really easy to use with GTM.

Very easy integration, in just a few minutes you are up and running.

I liked the value offered for the price, as well as the features and the ease of use.

So far so good, I have no negative comments about UserGuiding.

Also the team is supportive. They do their best to support us on our busy days, even in weekends.

It is one of the few solutions I constantly recommend to my customers when they strive to create an amazing onboarding experience.

Best Quality of Service and Easy to use Product.

Some of the implementation was a little hard because of our lack of technical knowledge.

But I've not actually built a flow out on my own until now. As someone who loves to tinker and test, I found the tool perfectly suited to me.

Solid product, great price point, users love it.

Easy and powerful, slick design, you can create advanced user guiding flows (truly advanced).

The software works really well, is easy to use and can really be effective. The customer support was a great help to us.

You do not need any technical assistance to create any onboarding flow or use any feature end-to-end whatsoever. Awesome customer support.

Also, the integrations with Segment and Intercom are offering us great value, as they provide us with amazing insights on our customers and their journeys.

They don't offer free chat on their website but the team responds quickly via email and try to solve your problems as soon as possible.

Great alternative to more established solutions.

My problem is that the first UserGuiding step does not work as it doesn’t not find the starting point on the web page, because this web page  is too long to show the entry button on a standard screen.

The product is easy to use and integrate into your own website to ensure smooth onboarding.

Customer engagement and conversion rates have skyrocketed thanks to UserGuiding.

Sometimes interface and Chrome extension could become confusing but once you get used to, it is not a big deal.

Easy to understand due to its intuitiveness. I was able to quickly create a solid walkthrough to communicate more information and explain some of the powerful features that look complex to our users.

US Dollar

Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more!

Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate.

With over 12 million users, Bitrix24 is one of the most popular business software solutions in the world.

Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences.

Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks.

Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client's email address.

Bitrix24’s sales funnel functionality offers an overview of sales transactions in progress and their respective stages. With the sales dashboard, sales agents can see how many deals they’ve won, how many clients haven’t been invoiced yet and an agent’s rating in comparison with other sales team members.



LongDescription

File Management

Commenting/Notes

Third-Party Integration

Support Ticket Management

Milestone Tracking

Jobs Board

Content Delivery

Bar Chart

Cataloging/Categorization

Multi-board

Employee Management

Call Transfer

Lead Notifications

Sales Analytics

Case Management

Leave Tracking

Online Voice Transmission

Multi-Channel Marketing

Messaging

HR Management

Surveys & Feedback

Personalization

Invoice History

Status Tracking

Social Marketing

Visual Workflow Management

Billable & Non-Billable Hours

Meeting Management

Caller Profiles

Internal Chat Integration

Committee Management

Payment Processing

Idea Management

Two-Way Audio & Video

Recurring/Subscription Billing

Product Catalog

Time Tracking

Online Forms

Lead Engagement

Lead Capture

Performance Management

Document Storage

Mass Texting

Proposal Generation

Access Controls/Permissions

Data Storage Management

Activity Tracking

Vacation/Leave Tracking

Process Change Tracking

SEO Management

Transfers/Routing

Data Synchronization

Customer Segmentation

Activity/News Feed

SMS Messaging

Templates

Progress Tracking

Drip Campaigns

Task Board View

Employee Directory

Customer Service Analytics

Responsive Web Design

Sales Pipeline Management

Social Media Management

Workflow Configuration

Task Scheduling

Financial Management

SSL Security

Real Time Editing

Marketing Calendar

Pre-built Templates

Policy Management

Electronic Signature

Product Configurator

Guided Selling

IVR/Voice Recognition

Client Database

Group Scheduling

Confirmation/Reminders

Automatic Call Distribution

Variable Workforce

Calendar/Reminder System

Relationship Tracking

Applicant Tracking

Invoice Management

For Nonprofits

Voice Mail

Project Planning/Scheduling

Attendance Tracking

Timesheet Management

Project Management

Approval Process Control

Customizable Invoices

Gantt/Timeline View

Rules-Based Workflow

Auto-Dialer

Data Extraction

Lead Distribution

Real Time Synchronization

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

A 15-day free trial is available, and a free plan for starter business tools, after which pricing is as follows:

Cloud 
Basic: $61/mo 
Standard: $124/mo
Professional: $249/mo

On-premise
Business: $2990 (one-time license)
Enterprise: $24990 (one-time license)

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Bitrix24

Webinars

Documentation

Videos

UserGuiding is a digital adoption and user onboarding platform that allows businesses to easily build interactive product guides using no-code tools. It can be used to design and create various onboarding flows, such as manuals, templates, hotspots, NPS surveys, plus more. The platform can integrate with third-party tools including Intercom, Mixpanel, Slack, Google Analytics, and others. 

Users with no technical knowledge can easily create tutorial popups as well as highlight new product features. UserGuiding provides segmentation capabilities to create personalized onboarding experiences. Designs can also be customized using images, videos, GIFs, and emojis. Other platform features include onboarding checklists, user goal tracking, detailed analytics, API access, and more. 

Pricing is based on the number of active users and features. Support is provided via email, chat, and other resources. 

Launch Management

Employee Onboarding

User Onboarding

Communication Management

Audience Targeting

Self Service Portal

Self Service Tools

Configurable Workflow

Survey/Poll Management

Training Management

Contextual Guidance

Real-Time Notifications

Workflow Management

Visual Analytics

Activity Dashboard

Alerts/Notifications

Account Management

UserGuiding offers a range of different pricing plans depending on business needs and number of active users. The Basic Plan costs $89 per month when billed annually - for 2500 monthly active users and a single team member. 

The Professional Plan costs $389 per month when billed annually - for 20000 monthly active users and 5 team members. 

Corporate plans are also available. 

Bitrix24 vs UserGuiding

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons